• Maxine Rouse
    Maxine Rouse
  • Margaret Miller
    Margaret Miller
  • claim your profile
    Gilli
  • Erica Stephenson
    Erica Stephenson
  • Gordon Adamson
    Gordon Adamson
  • Elaine Sharkey
    Elaine Sharkey
  • Georgina Ferguson
    Georgina Ferguson
  • Jenna Phillips
    Jenna Phillips
  • Kerry Doree
    Kerry Doree
  • claim your profile
    Ewan
  • claim your profile
    jilly
  • upload your photo
    Andrea Bell
Looking to buy, sell, rent or let in Carlisle? Then look no further! As a leading Carlisle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get Read full description...in touch with one of the team today.
Northwood

7/9 Warwick Road Carlisle
Cumbria
CA1 1DH

01228 534 000

Nov 17,2016
Minithumbup
By:
Nov 17,2016
1 people found
this helpful
good,friendly and very switched on with progress start to finish and helpful. Would recomend to a friend or family...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
It would be unfair to nominate any one individual as the service we have received these past 5 years or so has been equally provided by numerous members of the Carlisle Northwood Team. Going way back Northwood found us a suitable tenant within a few weeks of listing our property for rental, indeed they advised us against accepting an unsuitable tenant which was down to their broad local knowledge. If any issues with the property or indeed tenants have been raised they always kept us informed in ...
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Comment on agent fees
Fees are transparent, reflective of the market place and open to negotiation the further one gets into a rental period if you have along term tenant.
Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
0 people found
this helpful
Northwood Carlisle and all its staff are great. I've used them for almost 4 years and never had to cross paths or disagree on anything even though I can be pedantic. After a tenant left leaving the house in a appalling state they have moved fast to correct/fix/replace everything needed. And with being on the top package all I have to do is...nothing.. no stress, no drama, no losing sleep. everything is managed and managed impeccably. that's why I'm with Northwood, worth every penny. Martyn ....
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Comment on agent fees
Worth every penny ,especially when something untoward happens. you cant put a price on stress free!
Was this helpful? Yes
Apr 26,2016
Minithumbup
By:
Apr 26,2016
0 people found
this helpful
Update 26/4/16: I will keep my below comments on because they were accurate at the time but unfortunately I have to update this review out of sheer annoyance at a recent episode. A large amount of mail that was addressed to me at the property I was renting through this agent was dropped off by the owner to Northwood after we had vacated. Without bothering to let me know about this Northwood proceeded to send all the mail back to sender, which has created a great deal of hassle for us now trying...
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Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
1 people found
this helpful
Out standing performance;- they sold my property for the price I wanted when other agents had failed. They showed other local estate agents how the job should be done....
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Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Both Gordon and Margaret were really helpful at a time when we were in an awkward situation with regards to my late mother in laws house. Tenants were found in a matter of days and Northwood took over all the admin to make the letting run smoothly from start to finish. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 06,2016
Minithumbup
By:
Feb 06,2016
1 people found
this helpful
General experience , fast and efficient service. They found me 4 tenants quickly, having done all the relevant checks, a quality service providing quality tenants. Staff were polite and helpful....
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Comment on agent fees
‚£300 per property, par for the course I suppose! then VAT, ‚£380 per house. This was a tenant find only, contract and checks.
Was this helpful? Yes
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
I've used other agents and been let down. I now would not go anywhere else. First class, friendly and efficient service from the whole team....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Dec 05,2015
Minithumbup
By:
Dec 05,2015
0 people found
this helpful
I have always been very happy with the service provided by Northwood because they deal with queries quickly and efficiently. Maxine and Erica, in particular, have been extremely helpful. I would recommend this agent to any tenant as they are first class!...
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Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
1 people found
this helpful
This is a first class estate agency. I bought a property through them and they treated me as courteously as if I was one of their sellers. In other words, whether buyer or seller, you get the very best customer service. The staff are knowledgeable and professional and extremely efficient too. Calls are always returned promptly and if they say they are going to do something, they do. They are totally trustworthy. I cannot praise them and Margaret enough....
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Was this helpful? Yes
Nov 21,2015
Minithumbup
By:
Nov 21,2015
0 people found
this helpful
All staff at Northwood are very approachable and helpful. They have have been quick to respond via email or by phone and any issues have been seen to promptly. I would recommend them to friends or family as they have provided a good service....
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Nov 17,2015
Minithumbup
By:
Nov 17,2015
0 people found
this helpful
When I was looking for an agent to assist me with letting my flat I chose Northwood from the Google options. Having had a very bad experience with a tenant who was a friend of a friend I decided that I would need help to re-let. So one Sunday afternoon I e-mailed the Carlisle office and Georgina contacted me the next day to make an appointment for Kerry to come and make an inspection. Kerry gave me detailed instructions on how to get the property up to the required standard and also provided me ...
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Was this helpful? Yes
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
I found Northwood to be really accommodating, excellent friendly down to Earth service. We have only left our property to buy, and I hope we can buy through Northwood in the future and I hope to have many more dealings with this very friendly team, regards Sammy...
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Was this helpful? Yes
Nov 12,2015
Minithumbup
By:
Nov 12,2015
1 people found
this helpful
Northwood have always been very efficient. If you need something done they will get it done for you. All the staff are friendly and extremely helpful....
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Was this helpful? Yes
Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
I have let my property with Northwood now for over seven years, I have had minimal vacate periods between tenancies and always received great customer service with regular communication. I have always been happy with Northwood's selection of tenant, having been reassured that they have carried out all the necessary checks and referencing. Any maintenance issues have always been rectified promptly with minimal fuss. I would highly recommend Northwood to any other landlords....
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Was this helpful? Yes
Nov 11,2015
Minithumbup
By:
Nov 11,2015
1 people found
this helpful
Whenever we have had a problem it has been addressed immediately. The staff ar e always bright and cheerful and very helpful...
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Was this helpful? Yes
By: Gordon
Nov 11, 2015
View all comments (1)
Thank you very much for your kind comments, they are very much appreciated. Gordon....
Nov 11,2015
Minithumbup
By:
Nov 11,2015
1 people found
this helpful
I have always had a quick response to any issues that have arisen. They are helpful, easy people to deal with....
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Was this helpful? Yes
By: Gordon
Nov 11, 2015
View all comments (1)
Many thanks for your kind comments. They are very much appreciated.....
Nov 11,2015
Minithumbup
By:
Nov 11,2015
0 people found
this helpful
Good at finding tenants who regularly paid their rent on time. Helpful and polite and turn up at property at a time to shut me...
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Was this helpful? Yes
Nov 11,2015
Minithumbup
By:
Nov 11,2015
1 people found
this helpful
Northwood have managed our rental property for the past 6 years and during this time we have always found their conduct very professional. Any issues arising with the property or tenants are dealt with in an efficient and timely manner by Gordon and his team. They take care in selecting suitable tenants and keep us up to date with new legislation....
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Was this helpful? Yes
By: Gordon
Nov 11, 2015
View all comments (1)
Thank you very much for your kind comments, they are very much appreciated. Gordon....
Nov 07,2015
Minithumbup
By:
Nov 07,2015
0 people found
this helpful
I found my experience finding where I live now with Jilly great! After seeing a few other properties that weren't suitable (but that I had selected to view) she seemed to quickly get a sense of what is was I was looking for and suggested viewing the place I now live. I was not a place I would have considered from the online listing but actually is perfect, I'm very glad she thought of this place for me. Since getting the property most necessary eek has been completed quickly and without questi...
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Was this helpful? Yes
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
Overall excellent very happy to help with a problem and always phones back to update everyone inthe office is really friendly too...
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Was this helpful? Yes
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
We have been clients of Northwood now for some time and have always found the service they offer exceptional. It is difficult to single out just one or two of the team as I have always found all of the staff there very helpful. It is reassuring to know you are dealing with a company that has a wealth of local knowledge and where you feel they have the best interests of both the tenant and landlord at heart. You always feel your property is in safe hands and that you are kept informed at all time...
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Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
1 people found
this helpful
Bought our first house from Northwood, everything went to plan. Kept us informed at every step. Thanks guys we are so happy. Would highly recommend....
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Was this helpful? Yes
By: Gordon
Nov 05, 2015
View all comments (1)
Your comments are much appreciated. I'm very glad we've been of service to you. Gordon....
Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
We were dealt with in a professional manner. The staff were more than helpful, answered all of the we had and were really polite about doing their business....
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Comment on agent fees
fees were reasonable
Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
Northwood has managed my property's for a few years and has always provided a brilliant service from finding new tenants, responding quickly to any issues raised by the tenants and ensuring that my rent is paid. thanks...
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Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
I have been in rented accommodation for many years through various letting agents and recently moved to Northwood. So far I can say they have been the most friendly, efficient and helpful by far. It's nice to know that any queries or maintenance issues I have are dealt with straight away with no hassle. If I ever move, I would defiantly look to stay with Northwood....
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Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
Switched to Northwood after my house was struggling to sell, 9 weeks later... House sold at a decent price. Can't thank them enough. Quick and easy to work with....
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Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
I have several properties with Northwood and have done for 3 years. The Northwood team are really great when dealing with all my queries and I know that my properties are looked after by the tenants that they put in them. I am always kept up to date with any inspections that they do and have 100% trust in their ability to manage my portfolio. I always recommend the Northwood team....
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Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
As an accidental landlord, Northwood took care of everything and gave us total confidence in letting my property. The property is let in one week with great tenants....
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Was this helpful? Yes
Nov 03,2015
Minithumbup
By:
Nov 03,2015
2 people found
this helpful
I had a property on with Northwood for a couple of years. I was on the fully managed scheme. Never had to worry about a thing, all the staff are well trained and kept me up to date with everything that was going on. They found me two sets of excellent tenants. Im currently letting my property out to a family member at the moment, however if they move out I will be putting it back on with Northwood....
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Was this helpful? Yes
By: Gordon
Nov 03, 2015
View all comments (1)
Thank you for your kind words Iain, they are very much appreciated.....
Areas covered
  • CA1
  • CA2
  • CA3
  • CA4
  • CA5
  • CA6
  • CA8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £80,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 34 2 10 0 4 0 3 0
Maxine Rouse Maxine Rouse
23 reviews

About Maxine No description set View full profile
Margaret Miller Margaret Miller
4 reviews

About Margaret No description set View full profile
Gilli  - upload your photo Gilli
10 reviews

About Gilli No description set View full profile
Erica Stephenson Erica Stephenson
17 reviews

About Erica No description set View full profile
Gordon Adamson Gordon Adamson
21 reviews

About Gordon No description set View full profile
Elaine Sharkey Elaine Sharkey
1 reviews

About Elaine No description set View full profile
Georgina Ferguson Georgina Ferguson
15 reviews

About Georgina No description set View full profile
Jenna Phillips Jenna Phillips
1 reviews

About Jenna No description set View full profile
Kerry Doree Kerry Doree
7 reviews

About Kerry No description set View full profile
Ewan  - upload your photo Ewan
7 reviews

About Ewan No description set View full profile
jilly  - upload your photo jilly
3 reviews

About jilly No description set View full profile
Andrea Bell - no image available Andrea Bell
MD
2 reviews

About Andrea No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

http://www.northwooduk.com/estate-agents/carlisle/lettings/our-fees
Last updated at 4:50 PM 01/10/2015 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 4:50 PM 01/10/2015 by allAgents

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