• Mike Evans
    Mike Evans
  • James Parrott
    James Parrott
  • Kate Gwinnutt
    Kate Gwinnutt
  • claim your profile
    Phil seargent
  • Janina Galea
    Janina Galea
  • Ryan Rowe
    Ryan Rowe
  • Lauren Rymer
    Lauren Rymer
Looking to buy, sell, rent or let in Cardiiff? As a leading Cardiff Letting Agent, we're a professional team of local, friendly experts who are passionate about property. Northwood offer the full range of sales, lettings management and property rentals, but are best known for our Guaranteed Rent service. So whether its letting in Cardiff or finding an estate agent in Cardiff call Northwood today on 02920 301141 or pop in to 23 Whitchurch Road, Cardiff, CF14 3JN.
Northwood

23 Whitchurch Road Cardiff
Cardiff County
CF14 3JN

02920 301141
Website not available

Properties for sale
Properties for rent
Jul 01,2017
Minithumbup
Kate Gwinnutt
By: 'Amanda Morgan'
Jul 01,2017
0 people found
this helpful
Kate was efficient and helpful throughout the process of letting my house with my cat in residence - she really considered my cats needs and my wishes and found the appropriate tenants....
read full review
Was this helpful? Yes
Jul 01,2017
Minithumbup
Ryan Rowe
James Parrott
By: 'Juan M Pastor'
Jul 01,2017
0 people found
this helpful
Ryan Rowe and James Parrott have been always helpful. Everytime we need their help we had a quick reply from the office, and we are really happy about their service....
read full review
Comment on agent fees
I think this agent´s fees are appropriate for the service they give. Not too expensive.
Was this helpful? Yes
Jun 30,2017
Minithumbup
Kate Gwinnutt
By: 'GT_PR'
Jun 30,2017
0 people found
this helpful
Kate Gwinnutt, with whom I have had most dealings, is professional, efficient, timely and friendly at all times. Diolch/Thank you Kate. Due to the generic email address shared by all staff it is possible for the occasional communication to be overlooked and require chasing up. Otherwise, I would have no hesitation in recommending Northwood in the highest terms....
read full review
Comment on agent fees
Good value for money on guaranteed rent scheme.
Was this helpful? Yes
Jun 30,2017
Minithumbup
Kate Gwinnutt
By: 'Landlord1234'
Jun 30,2017
0 people found
this helpful
Kate is very knowledgeable and is my primary contact with Northwood. I feel confident that if I have any issues or questions, Kate would be on hand to help in any way that she could....
read full review
Was this helpful? Yes
Jun 30,2017
Minithumbup
By: 'Graham'
Jun 30,2017
0 people found
this helpful
All agents we have dealt with during our current tenancy and the one we are going to rent have been very polite, helpful & obliging & have kept us informed at all times....
read full review
Comment on agent fees
I feel this agents fees are fair.
Was this helpful? Yes
Feb 23,2017
Minithumbup
Kate Gwinnutt
Mike Evans
By: 'Claire'
Feb 23,2017
0 people found
this helpful
I have used the Guaranteed rent scheme with Northwood for the last year. Having never done this before I was concerned it was going to be a real pain. From start to finish the process was fabulous with this company. Kate organised everything from the start making things extremely simple for me, and Mike dealt with everthing throughout the term, I was hardly bothered with anything and the property came back in immacualte condition, again everthing kept simple and hassle free for me. Can't thank t...
read full review
Comment on agent fees
I feel that I had a great deal with the rental and would use this service again.
Was this helpful? Yes
Dec 14,2016
Minithumbdown
By: 'Disgusting customer service.'
Dec 14,2016
0 people found
this helpful
Moving in was fine. However, the woman who showed us the property took the meter readings incorrectly causing a bill from an enery supplyier with an estimated reading .. Way above what I use! .. I contacted them by email about the situation with no reply on a number of occassion. After my emails I decided to call and the response I had was it was unlikely the women got the readings wrong and that I needed to take them again myself and give them to my enery supplier. I am disgusted by the respons...
read full review
Was this helpful? Yes
Mar 31,2016
Minithumbup
Kate Gwinnutt
By: 'A Webster'
Mar 31,2016
1 people found
this helpful
Northwood Cardiff is without a doubt the best agency I've ever been with. Everything is done professionally and on time. There were no mistakes or hidden costs. Kate was fantastic (even during my moving day meltdown!). Really friendly and helpful. I'd rent from Northwood again in a heartbeat....
read full review
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'Graham'
Feb 04,2016
0 people found
this helpful
Very helpful and friendly staff who do all that they can to make the property feel like our own home. The don't bother us at all. Repairs are performed quickly...
read full review
Comment on agent fees
I do not agree with having to pay β€š£50 every 6 months to renew the tenancy
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'Susan'
Feb 04,2016
0 people found
this helpful
Very friendly and easy to deal with. Maintenance issues dealt with promptly by friendly contractors. Staff who carry out annual inspections are professional but friendly...
read full review
Comment on agent fees
Not too happy with having to pay an additional β€š£50 every 6 months to renew the tenancy
Was this helpful? Yes
Feb 03,2016
Minithumbup
By: 'lslater03'
Feb 03,2016
0 people found
this helpful
Professional service, quick responses and had no issues during my tenancy of the property. Check-in process was simple and fast, all details were simple to understand....
read full review
Comment on agent fees
Reasonable fees - About average for the area
Was this helpful? Yes
Feb 02,2016
Minithumbup
By: 'Dory Rees 61 Watkins sq'
Feb 02,2016
0 people found
this helpful
I really enjoyed my dealings with northwood. I found the guys and gals to be very helpfull. Ive been with several letting agencies and Northwood is by far the best. I will definitely be looking to go with Northwood if i require a letting agency again. Cheers Northwood....
read full review
Comment on agent fees
Found them to be competitive
Was this helpful? Yes
By: Northwood Cardiff
Feb 16, 2016
View all comments (1)
Hi Dory. Thank you for your lovely comments. We are sorry to lose you as a tenant and wish you all the best for the future. ...
Feb 02,2016
Minithumbup
By: 'Mohammad Alhomsi'
Feb 02,2016
0 people found
this helpful
I just feel so comfortable being at the hands of such a professional agency, I've been with them for 4 years now & they've never been late on me for anything I ask for. Most importantly, they are so resilient & flexible, and they make sure both the tenant & the landlord happy...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Cardiff
Feb 16, 2016
View all comments (1)
Hi Mohammad, thank you for your very kind review! ...
Sep 03,2015
Minithumbup
Phil seargent
Mike Evans
By: 'Richard and Barbara Price.'
Sep 03,2015
2 people found
this helpful
We are overseas landlords. Northwoods have been managing our Flat for almost 8yrs with the highest professional service and care. In every aspect of their Management we have never had any concern or worry. Being overseas landlords we can highly recommend all the staff. Phil Seargent was the first one we met there who advised us in all we wanted to know on which we were very Happy to go with Northwoods. with their knowledgeable and Friendly service, we find them the best. Mike Evans has continue...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Aug 27,2015
Minithumbup
Kate Gwinnutt
James Parrott
By: 'Ian'
Aug 27,2015
0 people found
this helpful
The agency was quick to visit the property, give a valuation and take some excellent photographs. We got several positive comments from others as to how good the house looked. Kate gave good tips on how to present the house. We were pleased when a good cash offer came quickly. Staff were always helpful and we felt that their communication was good. We would certainly use them again should the occasion arise....
read full review
Was this helpful? Yes
Aug 26,2015
Minithumbup
By: 'Louise'
Aug 26,2015
0 people found
this helpful
I have been renting through Northwood for a few years now and have always felt they offer a great service. Whenever we have had any maintenance issues at the property the staff have always been very helpful and the issues have been resolved quickly....
read full review
Was this helpful? Yes
Aug 26,2015
Minithumbup
James Parrott
By: 'Paul'
Aug 26,2015
1 people found
this helpful
Northwood have been managing my property in st Mellons for the past 5 years. I have no complaints about the service. They always keep me informed and provide updates from their inspection visits. Even when thinks take a little longer to resolve than I would like they always provide regular updates. I have no hesitation in recommending them....
read full review
Was this helpful? Yes
Aug 26,2015
Minithumbup
By: 'Simon'
Aug 26,2015
0 people found
this helpful
I moved into my property a year ago. Have found Northwood to be very efficient in dealing with all problems that have arisen. Find all members of staff to go out of there way to be helpful. Great estate agent.....
read full review
Was this helpful? Yes
Aug 25,2015
Minithumbup
James Parrott
By: 'Paul'
Aug 25,2015
3 people found
this helpful
My property in st mellons has been managed by Northwood for the last 3 years. They have always provided a good level of service with regular updates and feedback when they do inspections. Even when things take a little longer to resolve than perhaps they should they always keep me informed. I have no hesitation in recommending Northwood....
read full review
Was this helpful? Yes
By: NorthwoodCardiff
Aug 25, 2015
View all comments (1)
Dear Paul, Thank you for taking time to write a review and for your recommendation! ...
Aug 25,2015
Minithumbup
Phil seargent
Kate Gwinnutt
By: 'june jeffreys'
Aug 25,2015
2 people found
this helpful
The staff are always helpful and professional. They are always prompt and meet our needs and requirements whenever possible. A very reliable team who have provided an excellent service over many years....
read full review
Comment on agent fees
We have always felt the fees are fair.
Was this helpful? Yes
By: NorthwoodCardiff
Aug 25, 2015
View all comments (1)
Dear June. Thank you for sharing such a fantastic review! It is always so rewarding to hear when a customer is happy with the service they have received, it is an integral part of our business and something we pride ourselves on. ...
Aug 24,2015
Minithumbup
By: 'V Parfitt'
Aug 24,2015
1 people found
this helpful
I approached the Northwood team to find out more about the guaranteed rental income scheme and throughout my dealings with them they were very professional (and I was treated as though a human and not just another source of income which I have experienced from other agents) and it was clear they new their 'stuff' about the properties and realistic rental fees in my area. Katie took me through the contract they were able to offer with the guaranteed rental income making sure I understood everyth...
read full review
Comment on agent fees
The fees for this quality service were more than reasonable.
Was this helpful? Yes
By: Northwood Cardiff
Aug 25, 2015
View all comments (1)
Dear V Parfitt, thank you so much for such a wonderful review. It makes me so happy to hear your kind comments as the team at Northwood do try to go the extra mile. ...
Aug 23,2015
Minithumbup
Kate Gwinnutt
By: 'Helen.W'
Aug 23,2015
1 people found
this helpful
Northwood cardiff have been managing my mother in law's property for several years and I have been impressed by their professionalism. The staff are friendly and engaging and if there are any issues they are dealt with promptly. I feel happy to leave the property in their hands as they give me peace of mind....
read full review
Was this helpful? Yes
By: NorthwoodCardiff
Aug 25, 2015
View all comments (1)
Dear Helen, thank you so much for such a wonderful review, After many years it is great to have such a satisfied customer and a great landlord. ...
Aug 20,2015
Minithumbup
By: ''
Aug 20,2015
0 people found
this helpful
Great people to deal with. Rent is paid on time every month and are highly recommended....
read full review
Was this helpful? Yes
By: NorthwoodCardiff
Aug 25, 2015
View all comments (1)
Thanks for the recommendation! ...
Aug 18,2015
Minithumbup
By: 'Elizabeth'
Aug 18,2015
1 people found
this helpful
Northwood made everything hassle free and easy. As it was my first time renting, northwood were extremely helpful and friendly throughout the whole process. I was very impressed with the inventory as it was very thorough and was presented to me on a tablet with colour pictures and with in depth descriptions....
read full review
Was this helpful? Yes
Aug 17,2015
Minithumbup
Kate Gwinnutt
By: 'Colin Jeffreys'
Aug 17,2015
2 people found
this helpful
Northwood have managed our properties for 7 years+. The levels of personal service is brilliant, advice on the best way to select tenants, market the property and pricing has always been spot on which means that the property is always occupied. Go with these guys they are the best!!...
read full review
Was this helpful? Yes
Apr 21,2015
Minithumbup
By: 'Joseph'
Apr 21,2015
1 people found
this helpful
I have just become a Northwood tenant and they have made the whole process of moving house stress free and easy. All staff are approachable, friendly and helpful on the phone. When I had a small maintenance issue with the property, the issue got sorted very quickly and was resolved without any hassle. Northwood found me a lovely flat and I would highly recommend them....
read full review
Was this helpful? Yes
By: Kate Gwinnutt
Apr 23, 2015
View all comments (1)
Dear Joseph, Thank you for taking the time to post your review and for your complimentary comments. It gives me great pleasure in hearing such positive reviews. Thanks again for your custom. ...
Dec 16,2014
Minithumbup
By: 'S Lodge'
Dec 16,2014
0 people found
this helpful
From the initial call to the time I sadly had to give my notice to leave the property every single staff member was exceptional. I have never dealt with such a professional and personable company. Everything is dealt with so promptly and the staff are a delight to deal with and speak to. I would highly recommend them....
read full review
Was this helpful? Yes
Oct 29,2014
Minithumbup
Mike Evans
By: 'Dr. M. Alhomsi'
Oct 29,2014
0 people found
this helpful
They look after your place like if it was their own, their services are beyond expectations & they will never ever be late in responding to you regarding any matter! 3 months ago the washing machine brokedown, it took 24 hours until I got a brand new fancy one, & now my fridge got broken as well & it took them less than 24 hours to bring me a brand new bigger & fancier one! Staying at a property let by Northwood is even better than staying at a 5 stars hotel. I am reall...
read full review
Comment on agent fees
It is considerably fair
Was this helpful? Yes
Aug 08,2014
Minithumbup
Mike Evans
By: 'O\'NEIL'
Aug 08,2014
0 people found
this helpful
We have been customer tenants with Northwood Cardiff for nearly 6 years. From the very beginning of our tenancy right to the very end, they have always been very professional and courteous throughout. As an estate agent myself, I must say that they were all absolutely amazing, with special thanks to the Manager, Mike Evans. We experienced the usual maintenance problems with our property, but, they were always remedied swiftly by Northwood's team of contractors. I cannot recommend this co...
read full review
Was this helpful? Yes
Jul 30,2014
Minithumbup
By: 'Neil'
Jul 30,2014
0 people found
this helpful
I have been using Northwood in Cardiff for a number of years to let my property and always found the staff approachable and professional. They make the letting process very straightforward with a very transparent charging structure. I have now used agents in other areas of the country where Northwood don't have a presence and the contrast in the service provided couldn't be more stark increasing my workload considerably. I highly recommend Northwood Cardiff...
read full review
Was this helpful? Yes
Areas covered
  • Cardiff
  • Newport
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£390,000
  • Max: Β£390,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 18 2 1 0 0 0 1 0
Mike Evans Mike Evans
Operations Director
4 reviews

About Mike No description set View full profile
James Parrott James Parrott
Lettings Manager
4 reviews

About James No description set View full profile
Kate Gwinnutt Kate Gwinnutt
9 reviews

About Kate No description set View full profile
Phil seargent - upload your photo Phil seargent
2 reviews

About Phil No description set View full profile
Janina Galea Janina Galea
0 reviews

About Janina No description set View full profile
Ryan Rowe Ryan Rowe
Letting Agent / Property Administrator
1 reviews

About Ryan No description set View full profile
Lauren Rymer Lauren Rymer
Administrator
1 reviews

About Lauren No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 4:31 PM 27/04/2015 by Kate Gwinnutt

Complaints Procedure

No procedure set.
Last updated at 4:31 PM 27/04/2015 by Kate Gwinnutt

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Find the Best Agent to
Buy, Sell or Rent Property