• Staff picture
    Stuart
  • Staff picture
    Emma
  • Staff picture
    Ally
  • Staff picture
    Charlotte
  • Staff picture
    Carl
Northwood offer a tailored, unique service for all their clients - we know that finding the right estate agent in Bromley can be a challenge in itself. Northwood is a letting agent that differs from all the others, offering guaranteed rent, even when your property is empty! Added to this we have a national network of 82 offices with over 12,000 guaranteed rent and 6,000 managed properties. Northwood will guide their clients from the moment they start their search, until the moment they have rece Read full description...ived the keys in their hands. The Northwood agency which is based in the heart of Bromley is locally owned and managed by Stuart Williams giving clients a one-to-one with the office director. His team of local experienced property professionals deal with both sales and lettings in Bromley as well as the surrounding areas of Beckenham, Chislehurst, Sidcup, Bexley and many more. With their local knowledge and vast experience in the property market, you can be sure that the service you receive is unparalleled. So no matter what your situation, buyer, seller, tenant or landlord, call or visit our Bromley agency where a member of the team will be happy to assist you. Don't gamble with your rental income, choose a guaranteed win with guaranteed rent!
Northwood

21-23 Kingfisher House Bromley
Greater London
BR1 1LT

0208 290 9911
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Properties for Sale
Properties to Rent

“Happy tenants :)...”

Oct 22,2018
Minithumbup
Charlotte
Ally
By: 'Ana'
Oct 22,2018
0 people found
this helpful
We first came across Northwood a year and a half ago when my friends and I were looking for a big house to rent. We found a property in Bromley that we liked and ended up renting it. It has been very easy to deal ...
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Was this helpful? Yes

“Home Sweet Home...”

Sep 04,2018
Minithumbup
Charlotte
By: 'Georgie'
Sep 04,2018
0 people found
this helpful
Thanks to Charlotte and the team at Northwood for their professional approach to renting our new home to us, we have been impressed with how helpful, reassuring and approachable the team are....
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Was this helpful? Yes

“Good expereince and quick action...”

Aug 30,2018
Minithumbup
Ally
Charlotte
By: 'B San'
Aug 30,2018
0 people found
this helpful
Being using Northwood Bromley for a while. Ally and Charlotte were my normal contact focal points. Very pleased with the professional knowledge and the prompt responding time...
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Was this helpful? Yes

“Really friendly and always happy to help...”

Aug 30,2018
Minithumbup
Ally
Charlotte
By: 'T Burgess'
Aug 30,2018
0 people found
this helpful
Both Charlotte and Ally are always super attentive, friendly and professional. I Would highly recommend Northwood Bromley to anyone. Thank you!...
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Was this helpful? Yes

“Letting Management...”

Aug 30,2018
Minithumbup
Charlotte
Ally
By: 'Gerry Budd'
Aug 30,2018
0 people found
this helpful
Very impressed by Northwood. They have found two tenants for a four bedroom family home rental with just a few days void between them. Ally as manager has overseen our relationship and Charlotte has done an excellent job managing the day to day issues and ...
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Comment on agent fees
Fees are the industry norm and worth it for a full service management arrangement
Was this helpful? Yes

“Attentive...”

Aug 30,2018
Minithumbup
Charlotte
By: 'Ginny'
Aug 30,2018
0 people found
this helpful
Charlotte is always willing to help and does everything she can to make things run smoothly. Nothing is too much trouble for her and she takes action quickly....
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Comment on agent fees
I have had not experience with Agents before but presume the fees are normal
Was this helpful? Yes

“Fast and efficient...”

Aug 30,2018
Minithumbup
Charlotte
By: 'MTae'
Aug 30,2018
0 people found
this helpful
I had a good experience when using Northwood Bromley to find a rental property in the area. I found Charlotte to be very efficient in dealing with my rental application....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service!...”

Aug 29,2018
Minithumbup
Ally
By: 'MR W'
Aug 29,2018
0 people found
this helpful
Ally was excellent! From the initial valuation meeting to completion she reassured us every step of the way! A professional and reliable service. Highly recommended!...
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“Great Service...”

Aug 29,2018
Minithumbup
Charlotte
Ally
By: 'Natalia'
Aug 29,2018
0 people found
this helpful
It is a pleasure for us to work with Charlotte, Ally and Emma, they are all very helpful, professional and friendly, couldn't ask for more! They are always positive and supportive and quickly respond to any problems....
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Comment on agent fees
Reasonable price.
Was this helpful? Yes

“Responsive...”

Aug 29,2018
Minithumbup
Charlotte
Ally
By: 'Jenny holmes'
Aug 29,2018
0 people found
this helpful
If i had any issues I would always get a quick response by phone or email , always polite and has the time to talk....
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Comment on agent fees
Good agents
Was this helpful? Yes

“Friendly Team, Quick move in!...”

Aug 21,2018
Minithumbup
Emma
Ally
By: 'Whitney & Charlie'
Aug 21,2018
0 people found
this helpful
Ally & Emma were both lovely helping us with our move. Ally gave us a brillisnt viewing and even managed to speed things up to help meet our deadlines. Emma was just delightful to meet when we arrived at our new home, we are so ...
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Comment on agent fees
Happy with the fees, very reasonable.
Was this helpful? Yes
By: Ally
Aug 29, 2018
View all comments (1)
Thank you for your kind words Whitney & Charlie. We hope you enjoy your new home! ...

“Great service...”

Jul 04,2018
Minithumbup
Charlotte
By: 'Paulo'
Jul 04,2018
0 people found
this helpful
Charlotte has been my first point of contact when dealing with Northwood for a long time now. Every single time she deals with any issues swiftly and efficiently which is very much appreciated. Thank you and well done!...
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Was this helpful? Yes

“Excellent...”

Jun 20,2018
Minithumbup
Carl
By: 'Natalie'
Jun 20,2018
0 people found
this helpful
Carl contacted me about a property and got me a viewing really quickly. He was very helpful, gave a tour of the flat & answered any questions I had. Once I'd decided to follow through with the application, he was still really helpful with ...
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Comment on agent fees
Good
Was this helpful? Yes

“Bromley branch...”

May 03,2018
Minithumbup
Ally
By: 'Gail May'
May 03,2018
0 people found
this helpful
Ally and her colleagues were awesome from the first day I contacted them to rent a property until I vacated. They were professional, friendly and a pleasure to deal with....
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“Very Good...”

Apr 25,2018
Minithumbup
Charlotte
Ally
By: 'Richard S'
Apr 25,2018
0 people found
this helpful
I've found Charlotte and the team at Northwoods to be very friendly to deal with. Should any issues arise they are quick to respond and sort out in a positive and efficient manner....
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Was this helpful? Yes

“Fast and helpful...”

Apr 04,2018
Minithumbup
Charlotte
By: 'Jemma'
Apr 04,2018
1 people found
this helpful
Since being with the team at Northwood Bromley and dealing with charlotte she has made me feel at home and welcome. All my needs have been dealt with fast and efficiently. Really have been helpful. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Charlotte Mason
Apr 18, 2018
View all comments (1)
Thank you for your lovely review. ...

“Prompt, succinct and effective...”

Mar 30,2018
Minithumbup
Charlotte
By: 'Elliott'
Mar 30,2018
0 people found
this helpful
Charlotte is managing my property while I live in singapore. Being this far away it's giod to know that Charlotte is pro-active and prompt with any query I have or In advising me of issues to be addressed....
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Comment on agent fees
Guaranteed rent scheme so I accept the deal.
Was this helpful? Yes
By: Charlotte Mason
Apr 18, 2018
View all comments (1)
Thank you Elliott for your kind, positive words. ...
Mar 14,2018
Minithumbup
Charlotte
By: 'Jacqueline Mangwiro'
Mar 14,2018
0 people found
this helpful
Since being under the service of Northwood Bromley's branch and mostly dealing with Charlotte I have been made to feel at home and welcomed. All my challenges were dealt with precise and swift Action and I am Most Thankful for that. Continue with the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Charlotte Mason
Mar 14, 2018
View all comments (1)
Thank you for your kind comments. ...
Jan 15,2018
Minithumbup
Carl
Ally
By: 'Becky'
Jan 15,2018
0 people found
this helpful
Carl was amazing throughout the whole process and made moving into the property very easy with minimal stress. Great guy and very responsive :)...
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Was this helpful? Yes
Jan 12,2018
Minithumbup
Carl
By: 'Siobhan'
Jan 12,2018
0 people found
this helpful
Thank you so much for helping us move into our new home. Ally and Carl were so informative, patient, ready to help every step of the way and with even the smallest of questions. Super happy to be living in the most amazing house thanks ...
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Was this helpful? Yes
Jan 09,2018
Minithumbup
Carl
Ally
By: 'Jemma'
Jan 09,2018
0 people found
this helpful
Great team to have dealt with from beginning to present. All of my enquiries have been dealt with in a respective and fast manor. Would highly recommend the bromley branch. Looking forward to a long journey ahead. And just wanted to say thank you for ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Carl
Ally
By: 'Rhianna'
Nov 29,2017
0 people found
this helpful
Carl and Ally were very helpful and friendly right from my first viewing all the way through to my moving in date. They were flexible and made it easy for me to complete all forms and ask questions....
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Was this helpful? Yes
Nov 29,2017
Minithumbup
Carl
Ally
By: 'Karen'
Nov 29,2017
0 people found
this helpful
Carl Collins valued my apartment for rental He fully explained how he reached his valuation He found me a tenant within one week At each stage of the process I was kept fully informed by him Carl was always ready to answer any questions or ...
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Comment on agent fees
Carl's estimation of my fees were as he said The fees are in line with all other letting agents
Was this helpful? Yes
Nov 24,2017
Minithumbup
Ally
Charlotte
By: 'Owner'
Nov 24,2017
0 people found
this helpful
Charlotte and Ally are both Professional and Friendly As a landlord they keep me immediately informed of issues arising at the property. I have confidence in the service providers that they use to deal with issues that arise. It takes the worry off my shoulders. ...
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Comment on agent fees
I think that the fees are reasonable .
Was this helpful? Yes
Nov 17,2017
Minithumbdown
Charlotte
Ally
By: 'Stephen'
Nov 17,2017
0 people found
this helpful
Charlotte is professional and passionate in having things done for her clients. She is an example of Total quality management and efficient service delivery. Ready to give answers to questions and never tired of attending to clients at anytime. She is absolutely amazing when dealing ...
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Comment on agent fees
It was good.
Was this helpful? Yes
Nov 11,2017
Minithumbup
Charlotte
Ally
By: 'Happy client'
Nov 11,2017
0 people found
this helpful
Both Charlotte and Ally have been so helpful and professional. Would highly recommend Northwood. They are always happy to help and answer any questions....
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Was this helpful? Yes
Nov 09,2017
Minithumbup
Charlotte
Ally
By: 'Doriand'
Nov 09,2017
0 people found
this helpful
Charlotte and Ally have been wonderful estate agents. We started by renting a property through Northwood back in June 2016. The on boarding process was really easy and efficient. Throughout our tenancy they were both very friendly and responsive whenever we had queries and arranged for ...
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Comment on agent fees
Very fair agency fee and high level of service.
Was this helpful? Yes
Nov 07,2017
Minithumbup
Charlotte
By: 'Jayne'
Nov 07,2017
0 people found
this helpful
Charlotte has been really helpful in resolving a few minor maintenance issues with our property. She consulted us and checked a few tradesmen whose prices varied significantly. This resulted in us saving quite a lot of money. Many thanks Charlotte....
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Was this helpful? Yes
Nov 07,2017
Minithumbdown
Charlotte
By: 'Holly Feeley'
Nov 07,2017
0 people found
this helpful
Charlotte has been the most amazing estate agent! I honestly couldn't ask for anyone better. She is always on the ball and always one step ahead. She is so easy to talk to and so very kind! Nothing is too much for her, she ...
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Was this helpful? Yes
Oct 23,2017
Minithumbup
Carl
By: 'Melissa Dawkins'
Oct 23,2017
0 people found
this helpful
Highly impressed with the customer service I received from Carl Collins. Very responsive to questions I had and extremely helpful. Everything got moving straight away thanks to the quick response from Carl. I'm now settled in my new home and very happy. I recommend ...
read full review
Comment on agent fees
Very good.
Was this helpful? Yes
Areas covered
  • BR1
  • SE18
  • BR2
  • SE4
  • BR3
  • SE19
  • BR4
  • SE6
  • BR5
  • BR6
  • BR7
  • BR8
  • SE6
  • SE12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,100
  • Max: £340,000

Letting
  • Min: £0
  • Max: £340,000

UKALA TPOS DPS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
41 0 54 2 4 0 3 0 3 0
Staff picture Stuart
(21)

Staff picture Emma
(7)

Staff picture Ally
(42)

Staff picture Charlotte
(49)

Staff picture Carl
(24)

Fees

Tenant Fees:
Administration Charge - Single Person £250.00
Administration Charge - Couple £350.00
Administration Charge - Additional Applicant £100.00
Renewal Fee £100.00
Weekend Check In/Out £100.00
Holding deposit / Reservation £400.00
Guarantor £100.00
Renewal Charge £100.00
Early Release from Tenancy £100.00
Mortgage/Landlord References £75.00
Abandoned Check Out £60.00
Minimum Arrangement Fee £25.00
Overpayment of Rent £30.00

Landlord Fees
Standard Set Up Fee - Fully Managed £300
Standard Monthly Commission – Fully Managed 14.4%
Standard Set Up Fee – Rent Collection £300
Standard Monthly Commission – Rent Collection 9.6%
Standard Tenant Find Commission 8.4% of annual rent
Tenant Find Renewal Charges £60
Last updated at 03/09/2018, 10:18 AM by Northwood - Bromley, Bromley, BR1

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 3:18 PM 22/01/2018 by Northwood - Bromley, Bromley,

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