• Ally Wallman-Henwood
    Ally Wallman-Henwood
  • Charlotte Mason
    Charlotte Mason
  • upload your photo
    Ethan Mills
  • Carl Collins
    Carl Collins
  • Ash Robson
    Ash Robson
  • claim your profile
    Chloe James
Northwood was founded in 1995 in Portsmouth and now has a national network of branches from Edinburgh to Plymouth and from Cardiff to Norwich. We operate a high calibre letting, estate agency and financial services business and we are renowned for our unique Guaranteed Rental Income Scheme that is not an insurance policy. Contact us now!
Northwood

40 East Street Bromley
Greater London
BR1 1QU

0208 290 9911
May 20,2017
Minithumbup
Carl Collins
By:
May 20,2017
0 people found
this helpful
Carl was very helpful and replied to our enquiries very promptly. Very approachable, even replied out of office times. It was our first time renting and with his help, it was a very easy move in our new home....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 06,2017
Minithumbup
Charlotte Mason
By:
Apr 06,2017
0 people found
this helpful
I have used Northwood as a Letting Agent for over 4 years now. They have provided me with an excellent service and act as a fantastic intermediary between myself and the end tenant. Charlotte in particularly keeps me updated and ensures my role is limited, managing the property and Tenant in an excellent manner....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Charlotte Mason
By:
Apr 06,2017
0 people found
this helpful
Charlotte has been very helpful and responsive. As well as this she makes things happen. What more could you want?...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Carl Collins
Ally Wallman-Henwood
By:
Mar 27,2017
0 people found
this helpful
Really pleased , dealt with quickly smoothly and without fault , such plesent people and very helpful to all my questions. so happy with our new home ;)...
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Comment on agent fees
Brilliant
Was this helpful? Yes
Mar 27,2017
Minithumbup
Carl Collins
Ally Wallman-Henwood
By:
Mar 27,2017
0 people found
this helpful
The cliches with Estate agents do not apply to Carl or Ally. Not once have I felt any pressure or dishonesty. My needs have been accommodated and the process has been stress free and relaxed. I feel confident that this will continue throughout my tenancy....
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Comment on agent fees
Very good in comparison to others agents fees.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Carl Collins
Charlotte Mason
By:
Mar 10,2017
0 people found
this helpful
Both Carl and Charlotte have been very helpful to me. Both have been very professional and approachable. I would highly recommend them to other people wishing to rent....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2017
Minithumbup
Carl Collins
By:
Mar 07,2017
0 people found
this helpful
I would like to massively thank Carl for all his help time and effort he has done for us. He has truly been the most amazing person I have met in a long time and is such a credit to Northwood. I will definately be recommending the agent to other people as I feel he went above and beyond to assist with everything that was needed thank you so much Carl....
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Comment on agent fees
Definately good
Was this helpful? Yes
Mar 06,2017
Minithumbup
Carl Collins
By:
Mar 06,2017
0 people found
this helpful
We are very lucky to have Carl as our agent, he is very kind and professional. From the beggining on our searching he was so willing and helpful, because of his constant job he found a lovely home for my husband, my baby Juliett which is due on April and me, so we all three are very happy. Thank you so much Carl, you did a great job! ;)...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
Charlotte Mason
By:
Feb 27,2017
1 people found
this helpful
We are very satisfy with her prompt replay to our equerry, and positive attitude we are treated along the time....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
Charlotte Mason
By:
Feb 23,2017
0 people found
this helpful
We would very much like to say, Charlette has been professional and attentive to our needs with regards to our property we rent through Northwood Estate Agent at East Street. Charlette is polite and respectful when viewing our property for inspection and has taken action most recently with the repairs needed at our property!! Many thanks Simon Clark Jack Osborne flat 5 117 Widmore Road Bromley Kent BR13AH...
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 22,2017
Minithumbup
Charlotte Mason
Ally Wallman-Henwood
By:
Feb 22,2017
0 people found
this helpful
Bothe these ladies are absolutely brilliant. Especially when i attempt to call in a rage, A joke or two later they have me laughing with tears. And most importantly they always sort the issue without hesitation....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Carl Collins
By:
Feb 17,2017
0 people found
this helpful
Carl is a credit to Northwood and letting agents in general. He was understanding and not pushy when I had to cancel my first appointment at short notice, and remembered what the problem when he rang back to re-book. When looking round the property he was not over bearing how I find some agents to be but full of knowledge when needed. My daughter was so comfortable she decided to lead the viewing, something she does not normally do, Carl's manner put her totally at ease which meant a lot. An abs...
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Comment on agent fees
Fantastic and very fair. Would recommend them highly.
Was this helpful? Yes
Jan 23,2017
Minithumbup
Charlotte Mason
Ally Wallman-Henwood
By:
Jan 23,2017
0 people found
this helpful
I am a Landlord, I am very pleased with the customer care that Charlotte and Ally have given. They have been very professional and approachable and putting the landlord like me at ease and at the same making sure that our tenants need are looked after too. A very good balance in between the Landlords and the Tenants. A definite YES to recommend these agents and the Northwood agency...
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Was this helpful? Yes
Nov 08,2016
Minithumbup
Ally Wallman-Henwood
Charlotte Mason
By:
Nov 08,2016
0 people found
this helpful
Charlotte and Ally, thank you so much for being so helpful! I have not stop telling people about you. Very professional and friendly, keep the good work on!...
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Comment on agent fees
It a little bit more than my budget, but with the service I received I can't complain.
Was this helpful? Yes
Sep 21,2016
Minithumbup
Charlotte Mason
Ally Wallman-Henwood
By:
Sep 21,2016
0 people found
this helpful
Very deligent and outstanding agency, the staffs are friendly and willing to help. It took them just one week to complete all of my checks and references more so the property is standard. I will recommend them....
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Comment on agent fees
It expensive but you are sure you going to get the property unlike most agent.
Was this helpful? Yes
Sep 21,2016
Minithumbup
Charlotte Mason
Ally Wallman-Henwood
By:
Sep 21,2016
0 people found
this helpful
We have just rented a lovely house with the help of Northwood, Charlotte and Ally - thank you so much for being helpful and friendly! It was a pleasure to work with you! I would highly recommend this agency to my friends!...
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Comment on agent fees
Fees are good!
Was this helpful? Yes
Aug 18,2016
Minithumbup
Charlotte Mason
By:
Aug 18,2016
0 people found
this helpful
I began hunting for a new property & thankfully I came across Charlotte! She was helpful right from the beginning & helped with any query or issue I had. She is a kind & understanding individual & would go out of her way to help! I would highly recommend Northwood & I would like to say a special Thank you to Charlotte for helping me along the way :)...
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Was this helpful? Yes
Aug 03,2016
Minithumbup
Charlotte Mason
By:
Aug 03,2016
0 people found
this helpful
We found Charlotte to be very helpful from the start, from answering our queries on the day when we viewed a flat, through to securing the tenancy. She is gregarious, very helpful and efficient. We would recommend her to other prospective clients....
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Comment on agent fees
Based on other agents fees, they seem about average, if slighter cheaper then some of their competitors.
Was this helpful? Yes
Jun 23,2016
Minithumbup
Charlotte Mason
By:
Jun 23,2016
1 people found
this helpful
Charlotte was incredibly helpful from our initial viewing through to us moving in. A friendly and professional service throughout! Ally was also very helpful with completion of contracts and any queries we had throughout this process. Overall, very pleased with the service provided by Northwood Bromley and would not hesitate to recommend this agency....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
fast effecient freindly service ending in the result we were after,taking care of all the aspects of rwenting out a property from finding the tenant to moving them in. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2015
Minithumbup
Charlotte Mason
By:
Aug 31,2015
1 people found
this helpful
I was delighted with the service I got from Northwood when renting out my house in Bromley. I had never been a landlady before and was a bit unsure of the process I needed to go through but Charlotte was so helpful and patient and answered all my questions (of which there were many!). I would not hesitate about using Northwood in the future and would definitely recommend them to friends....
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Was this helpful? Yes
Aug 24,2015
Minithumbup
Charlotte Mason
By:
Aug 24,2015
1 people found
this helpful
We recently moved into a property that was being advertised by Northwood, it was our first time renting and I must admit it wasn't that bad at all. The staff helped us all the way providing us with all the help needed. Once we had moved in they also helped with assigning all the utilities into our names and met with us at the property with the keys etc.... We couldn't be more pleased....
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Comment on agent fees
acceptable tenant fees
Was this helpful? Yes
Aug 20,2015
Minithumbup
Charlotte Mason
By:
Aug 20,2015
0 people found
this helpful
I would like to recommend Northwood as I couldn't of had a better service if they tried! The ladies that work in there are exceptional and provide an on point service to their customers. I mostly dealt with Felicity and Charlotte who were fantastic, however a special mention must be given to Ally as whenever they were not available she did everything she could to help. Couldn't be more pleased!...
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Comment on agent fees
good
Was this helpful? Yes
Aug 18,2015
Minithumbup
Charlotte Mason
By:
Aug 18,2015
2 people found
this helpful
I don't usually write reviews but I was extremely pleased with the service I received. Felicity and Charlotte showed remarkable patience and sorted everything with great professionalism. They were also very helpful and never too busy to deal with any queries I had. I would definitely recommend Northwood!...
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Was this helpful? Yes
Aug 17,2015
Minithumbup
Charlotte Mason
By:
Aug 17,2015
3 people found
this helpful
Excellent customer services! From beginning to end they were proficient and understanding. Would definitely pass on my recommendations. I wish them every success in all future representations....
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Was this helpful? Yes
Aug 16,2015
Minithumbup
By:
Aug 16,2015
2 people found
this helpful
Excellent service would highly recommend to other people. Very helpful in the communication of the service. So all round excellence....
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Was this helpful? Yes
Aug 15,2015
Minithumbup
By:
Aug 15,2015
2 people found
this helpful
I selected Northwood as my estate agent for the sale of my property because they were familiar with the properties in the area and provided a realistic and robust evaluation. They are a well established company with outlets across the UK and their professionalism was present both prior to engaging them and throughout the process. They were quick to respond to my queries and did their utmost to keep me informed of the progress of the sale. With property being in such a volatile state, especially ...
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Comment on agent fees
The fees were set at 1.5% of the selling value of the property, which was competitive with other agents in the area. I found this to be fair based on the amount of effort and support they provided during the sale process.
Was this helpful? Yes
Aug 14,2015
Minithumbup
Ally Wallman-Henwood
By:
Aug 14,2015
1 people found
this helpful
I recently decided to rent my property with Northwood Bromley and couldn't be happier with the service. All the team were fantastic from the start but a special mention is given to Ally who coordinated all maintenance and helped keep peace of mind for me and my tenants during some very tricky situations. Her knowledge and expertise was second to none. I wouldn't think twice to rent my property again or sell through Northwood Bromley. Great job guys!...
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Was this helpful? Yes
Aug 10,2015
Minithumbup
Charlotte Mason
By:
Aug 10,2015
1 people found
this helpful
Personally I don't usually write reviews, but on this occasion because of the service I received it was a must! My family and I recently used Northwood to rent out our previous family home in Catford, we were extremely nervous as it was our first time. Upon first contact we met Charlotte who was so helpful and had extensive knowledge of the area where our property is based. She was so patient and helpful and it was all completed within 2 weeks!...
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Comment on agent fees
Very good.
Was this helpful? Yes
Aug 07,2015
Minithumbup
Ally Wallman-Henwood
By:
Aug 07,2015
0 people found
this helpful
I popped into the office a couple of months ago after being recommended by a friend to look for a property in the area as I have just moved into town. Ally could not have been more helpful and polite and found me five amazing properties to view and within a week the ball was rolling and my property was found! Can not thank you enough for making this move so smooth!...
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Was this helpful? Yes
Areas covered
  • BR1
  • SE18
  • BR2
  • SE4
  • BR3
  • SE19
  • BR4
  • BR5
  • BR6
  • BR7
  • BR8
  • SE6
  • SE12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £24,900
  • Max: £285,000

Letting
  • Min: £0
  • Max: £0

NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 0 27 0 2 0 2 0 1 0
Ally Wallman-Henwood Ally Wallman-Henwood
Branch Manager
13 reviews

About Ally Since joining Northwood in 2012 I have developed a great passion for property, so a role in property management was a natural progression, allowing me to give every property the proper care and attent View full profile
Charlotte Mason Charlotte Mason
21 reviews

About Charlotte Since joining Northwood I have enjoyed learning about various Northwood products, whilst using my previous Estate Agency experience to help our customers. I am fortunate to be involved in a range of r View full profile
Ethan Mills - no image available Ethan Mills
0 reviews

About Ethan Ethan is a welcomed addition to the Northwood network, who has gained extensive knowledge of the Bromley Borough & surrounding areas, which make him a valuable team member. Ethan has completed a Lett View full profile
Carl Collins Carl Collins
7 reviews

About Carl Carl is a welcomed addition to the Northwood network. Born and raised in quarters close to the Bromley area, his extensive knowledge of the Bromley Borough & surrounding areas make him a valuable team View full profile
Ash Robson Ash Robson
Negotiator
0 reviews

About Ash Ash is a highly motivated young professional who has lived in York his entire life. A previously self-employed estate agent, Ash combines a personal service with an abundance of enthusiasm for all thi View full profile
Chloe James Chloe James
Lettings & Sales Negotiator
0 reviews

About Chloe No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 11:48 AM 15/03/2016 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:48 AM 15/03/2016 by allAgents

Awards won by Northwood, Bromley BR1 1QU

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