• Ally Wallman-Henwood
    Ally Wallman-Henwood
  • Tom Miller
    Tom Miller
  • Charlotte Mason
    Charlotte Mason
  • upload your photo
    Kieran Marshall
Northwood was founded in 1995 in Portsmouth and now has a national network of branches from Edinburgh to Plymouth and from Cardiff to Norwich. We operate a high calibre letting, estate agency and financial services business and we are renowned for our unique Guaranteed Rental Income Scheme that is not an insurance policy. Contact us now!
Northwood

40 East Street Bromley
Greater London
BR1 1QU

0208 290 9911

Nov 08,2016
Minithumbup
By:
Nov 08,2016
Featured Review
0 people found
this helpful
Charlotte and Ally, thank you so much for being so helpful! I have not stop telling people about you. Very professional and friendly, keep the good work on!...
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Comment on agent fees
It a little bit more than my budget, but with the service I received I can't complain.
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
Featured Review
0 people found
this helpful
Very deligent and outstanding agency, the staffs are friendly and willing to help. It took them just one week to complete all of my checks and references more so the property is standard. I will recommend them....
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Comment on agent fees
It expensive but you are sure you going to get the property unlike most agent.
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
Featured Review
0 people found
this helpful
We have just rented a lovely house with the help of Northwood, Charlotte and Ally - thank you so much for being helpful and friendly! It was a pleasure to work with you! I would highly recommend this agency to my friends!...
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Comment on agent fees
Fees are good!
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
Featured Review
0 people found
this helpful
I began hunting for a new property & thankfully I came across Charlotte! She was helpful right from the beginning & helped with any query or issue I had. She is a kind & understanding individual & would go out of her way to help! I would highly recommend Northwood & I would like to say a special Thank you to Charlotte for helping me along the way :)...
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Aug 03,2016
Minithumbup
By:
Aug 03,2016
Featured Review
0 people found
this helpful
We found Charlotte to be very helpful from the start, from answering our queries on the day when we viewed a flat, through to securing the tenancy. She is gregarious, very helpful and efficient. We would recommend her to other prospective clients....
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Comment on agent fees
Based on other agents fees, they seem about average, if slighter cheaper then some of their competitors.
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Jun 23,2016
Minithumbup
By:
Jun 23,2016
1 people found
this helpful
Charlotte was incredibly helpful from our initial viewing through to us moving in. A friendly and professional service throughout! Ally was also very helpful with completion of contracts and any queries we had throughout this process. Overall, very pleased with the service provided by Northwood Bromley and would not hesitate to recommend this agency....
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Comment on agent fees
Good
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
fast effecient freindly service ending in the result we were after,taking care of all the aspects of rwenting out a property from finding the tenant to moving them in. Thank you...
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Comment on agent fees
Good
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Aug 31,2015
Minithumbup
By:
Aug 31,2015
1 people found
this helpful
I was delighted with the service I got from Northwood when renting out my house in Bromley. I had never been a landlady before and was a bit unsure of the process I needed to go through but Charlotte was so helpful and patient and answered all my questions (of which there were many!). I would not hesitate about using Northwood in the future and would definitely recommend them to friends....
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
1 people found
this helpful
We recently moved into a property that was being advertised by Northwood, it was our first time renting and I must admit it wasn't that bad at all. The staff helped us all the way providing us with all the help needed. Once we had moved in they also helped with assigning all the utilities into our names and met with us at the property with the keys etc.... We couldn't be more pleased....
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Comment on agent fees
acceptable tenant fees
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Aug 20,2015
Minithumbup
By:
Aug 20,2015
0 people found
this helpful
I would like to recommend Northwood as I couldn't of had a better service if they tried! The ladies that work in there are exceptional and provide an on point service to their customers. I mostly dealt with Felicity and Charlotte who were fantastic, however a special mention must be given to Ally as whenever they were not available she did everything she could to help. Couldn't be more pleased!...
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Comment on agent fees
good
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
2 people found
this helpful
I don't usually write reviews but I was extremely pleased with the service I received. Felicity and Charlotte showed remarkable patience and sorted everything with great professionalism. They were also very helpful and never too busy to deal with any queries I had. I would definitely recommend Northwood!...
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Aug 17,2015
Minithumbup
By:
Aug 17,2015
3 people found
this helpful
Excellent customer services! From beginning to end they were proficient and understanding. Would definitely pass on my recommendations. I wish them every success in all future representations....
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Aug 16,2015
Minithumbup
By:
Aug 16,2015
2 people found
this helpful
Excellent service would highly recommend to other people. Very helpful in the communication of the service. So all round excellence....
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Aug 15,2015
Minithumbup
By:
Aug 15,2015
2 people found
this helpful
I selected Northwood as my estate agent for the sale of my property because they were familiar with the properties in the area and provided a realistic and robust evaluation. They are a well established company with outlets across the UK and their professionalism was present both prior to engaging them and throughout the process. They were quick to respond to my queries and did their utmost to keep me informed of the progress of the sale. With property being in such a volatile state, especially ...
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Comment on agent fees
The fees were set at 1.5% of the selling value of the property, which was competitive with other agents in the area. I found this to be fair based on the amount of effort and support they provided during the sale process.
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Aug 14,2015
Minithumbup
By:
Aug 14,2015
1 people found
this helpful
I recently decided to rent my property with Northwood Bromley and couldn't be happier with the service. All the team were fantastic from the start but a special mention is given to Ally who coordinated all maintenance and helped keep peace of mind for me and my tenants during some very tricky situations. Her knowledge and expertise was second to none. I wouldn't think twice to rent my property again or sell through Northwood Bromley. Great job guys!...
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Aug 10,2015
Minithumbup
By:
Aug 10,2015
1 people found
this helpful
Personally I don't usually write reviews, but on this occasion because of the service I received it was a must! My family and I recently used Northwood to rent out our previous family home in Catford, we were extremely nervous as it was our first time. Upon first contact we met Charlotte who was so helpful and had extensive knowledge of the area where our property is based. She was so patient and helpful and it was all completed within 2 weeks!...
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Comment on agent fees
Very good.
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
I popped into the office a couple of months ago after being recommended by a friend to look for a property in the area as I have just moved into town. Ally could not have been more helpful and polite and found me five amazing properties to view and within a week the ball was rolling and my property was found! Can not thank you enough for making this move so smooth!...
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
Felicity was extremely professional and helpful making the whole process run smoothly during our move. She was always fast to respond with information and I would defiantly use them again. Thank you...
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
1 people found
this helpful
A very professional team who perform their duties in a friendly, polite and conscientious manner and most importantly installing confidence in us that are property is in safe hands Felicity in marketing the property for rent was exceptional with Ally providing back up support from the office It also must be noted that Charlotte went that extra mile in resolving a problem with my sons property in Dartford The Staff at the Zbromley Office are a true asset to Northwood Lettings...
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Aug 06,2015
Minithumbup
By:
Aug 06,2015
2 people found
this helpful
I recently rented through Northwood Bromley and couldn't be happier with the service provided! From the initial viewing, the information and help before moving in and the consistent service from Ally during my tenancy. She was always happy to help with any issue we had, big or small, I would highly recommend renting through Northwood Bromley. Thank you!...
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Aug 05,2015
Minithumbup
By:
Aug 05,2015
0 people found
this helpful
Ally and Felicity became more like friends than property managers when my new husband and I were looking for somewhere to live. They made the whole process of getting our first flat seemless, and as we're similar ages it was lovely to share experiences and get their advice. When you speak to lettings and estate agents they can often bore you to death with the same old...
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Comment on agent fees
We were more than happy to pay the fees to keep the landlord off our backs. The girls dealt with everything from the rising damp to the blocked drains on our driveway.
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Aug 04,2015
Minithumbup
By:
Aug 04,2015
1 people found
this helpful
I recently went into Northwood to ask for some advice as a friend recommended them. I am a first time buyer looking to purchase in South London and rent the property out. There were various questions that I needed the answer to and I must say the women who work there were so helpful. They introduced the guaranteed rent product to me which to be fair sounds great. The extensive knowledge of the local areas is fantastic! I have now put an offer in on a property through another company but I will 1...
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Comment on agent fees
For the service you receive - great
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Apr 22,2015
Minithumbup
By:
Apr 22,2015
5 people found
this helpful
I would like to give a huge hank you to the folk at Northwoods (Bromley) that I have been dealing with for the past few weeks. I've been talking with, and communicating with, Charlotte, Felicity and Ally. They have all been so helpful, professional and courteous throughout my time dealing with them. I am an owner of an investment flat, living in the States , but with my home and background in Bromley. In January I eventually managed to evict a tenant from my flat in Croydon. She had been livi...
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Oct 16,2014
Minithumbup
By:
Oct 16,2014
1 people found
this helpful
This is my first property as a landlady therefore I was looking for a Company that would be able to provide me with guidance when it came to the rental process. Northwood were able to do this with no hassle and their support and advice is second to none. My worries regarding suitable tenants were put at ease swiftly by Northwood's superior marketing and speed at which they found tenants for my property. Northwood ensured tenants were suitable as the processes they undertook included reference ch...
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
this helpful
I cannot reccommed the guaranteed rent scheme more highly. We had so many issues before handing our 2 bed flat over to Northwood - Rental voids, messy tenants.... even cockroaches on one occasion. If you want a hassle free guaranteed rental service, then this is definitely the best option. Yes, you'll invariably get slightlt under market vale rent, but if you take into consideration what you;'d probaly pay a standard letting agent (along with rental voids etc...) then this is really a great opti...
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Sep 19,2014
Minithumbup
By:
Sep 19,2014
0 people found
this helpful
This is my first experience as a landlady, I was quite dubious at first until I contacted Northwood letting agency, someone recommended them, a family member actually. All very easy, stress free, I found Dean very helpful, kind and friendly, he knew I was a first time landlady, he advised me and assured me all would be taken care of, and true to his word I have had a stress free time. Having moved a good distance away, I know I have no worries about the property, very happy indeed. Would recomm...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 15,2014
Minithumbup
By:
Aug 15,2014
0 people found
this helpful
I was extremely pleased with the service I received, and Stuart showed remarkable patience and sorted everything with great professionalism and haste as we had a short time to get all the contracts signed before I went off on holiday....
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Aug 12,2014
Minithumbup
By:
Aug 12,2014
0 people found
this helpful
We were first time landlords and Northwood were recommended to us by a friend. We dealt with Dean Walford and after weighing up the options we went for their guaranteed rent scheme which completely removed any risk on our part. The service was professional and prompt and we have now signed up for a 3 year guaranteed agreement....
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Jul 23,2014
Minithumbup
By:
Jul 23,2014
0 people found
this helpful
I am a first time landlady, so was looking for a Company that could help guide me through the rental process. I found the help and advice from Northwood very helpful. I was pleased with the marketing of my property and tenants were found very quickly. Northwood carried out reference checks on the prospective tenants which found the them to be solid and reliable and the whole process was completed quickly, efficiently and with a minimum hasle...
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Comment on agent fees
Fees seemed reasonable
Was this helpful? Yes
Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
After having tenants renting our property for over 30 years, we were concerned when they left due to age. What would we do? We needn't have worried when we came across Northwood Bromley. It is a pleasure renting through them. It is the first time we have rented our property through an agent and we have been thoroughly satisfied with the services provided and and a good response to any problem....
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Jul 14,2014
Minithumbup
By:
Jul 14,2014
0 people found
this helpful
I was extremely pleased with the service I received, and Stuart showed remarkable patience when I was phoning him every 30 seconds! Stuart pushed everything along with great professionalism and haste, which was very good for me as I had fallen in love with the property and wanted to move in as soon as possible. I'm now happily installed at the flat and if I have any questions, stuart answers them promptly and efficiently, if I was forced to make a negative comment the only thing I could come u...
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Comment on agent fees
Not excessive, abut right.
Was this helpful? Yes
Jul 03,2014
Minithumbup
By:
Jul 03,2014
1 people found
this helpful
It was a pleasure renting with Northwood agency , this is the first time I have rented a property with an agency and I am fully satisfied of the service provided, good customer service and prompt response for any problem had....
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Jul 03,2014
Minithumbup
By:
Jul 03,2014
0 people found
this helpful
When I came to view 148 sangley Road I had already called dozens of Estate Agents and viewed a fair amount of flats, however when I mentioned that I had dogs no-one cared any longer. With Northwood was different. They cared. When I mentioned it, Dean said that he would speak to the owner but it shouldn't be a problem. And it wasn't, I simply paid a slightly higher deposit than usual because I had pets. I just wish other estate agents cared a bit more when it comes to pets owners....
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Jul 02,2014
Minithumbup
By:
Jul 02,2014
0 people found
this helpful
I am extremely pleased with the service that Northwood have provided. My last agent (Leaders, in Bromley) had badly managed my property and my house was completely trashed. During the refurbishing process, I had a lot of issues with cowboy builders and as an oversea's landlady it was particularly hard for me to manage this. Northwood have been very helpful during such a difficult time, they followed up things with me without charging me a penny while I was oversea's. The whole refurbishment proj...
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Jun 22,2014
Minithumbup
By:
Jun 22,2014
0 people found
this helpful
Superb service from all of the team, very friendly and always responding to questions quickly and reassuring me that letting my property would be okay. Payments made on time and consistent communication throughout the tenancy. I would definitely recommend Northwood in Bromley....
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Areas covered
  • BR1
  • SE18
  • BR2
  • SE4
  • BR3
  • SE19
  • BR4
  • BR5
  • BR6
  • BR7
  • BR8
  • SE6
  • SE12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £24,900
  • Max: £285,000

Letting
  • Min: £0
  • Max: £0

NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 17 0 2 0 2 0 1 0
Ally Wallman-Henwood Ally Wallman-Henwood
Branch Manager
9 reviews

About Ally Since joining Northwood in 2012 I have developed a great passion for property, so a role in property management was a natural progression, allowing me to give every property the proper care and attent View full profile
Tom Miller Tom Miller
Associate Director
0 reviews

About Tom Tom Joined Northwood in 2016 and brings with him over 16 years experience with him working in the South East London and Kent markets. Starting his career as a lettings negotiator for a large London Es View full profile
Charlotte Mason Charlotte Mason
14 reviews

About Charlotte Since joining Northwood I have enjoyed learning about various Northwood products, whilst using my previous Estate Agency experience to help our customers. I am fortunate to be involved in a range of r View full profile
Kieran Marshall - no image available Kieran Marshall
Negotiator
0 reviews

About Kieran No description set View full profile

Job vacancies

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Fees

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Last updated at 11:48 AM 15/03/2016 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:48 AM 15/03/2016 by allAgents

Awards won by Northwood, Bromley BR1 1QU

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