• Ally Wallman-Henwood
    Ally Wallman-Henwood
  • Charlotte Mason
    Charlotte Mason
  • Carl Collins
    Carl Collins
Northwood was founded in 1995 in Portsmouth and now has a national network of branches from Edinburgh to Plymouth and from Cardiff to Norwich. We operate a high calibre letting, estate agency and financial services business and we are renowned for our unique Guaranteed Rental Income Scheme that is not an insurance policy. Contact us now!
Northwood

40 East Street Bromley
Greater London
BR1 1QU

0208 290 9911
Nov 17,2017
Minithumbdown
Charlotte Mason
Ally Wallman-Henwood
By: 'Stephen'
Nov 17,2017
0 people found
this helpful
Charlotte is professional and passionate in having things done for her clients. She is an example of Total quality management and efficient service delivery. Ready to give answers to questions and never tired of attending to clients at anytime. She is absolutely amazing when dealing with. Keep it up pls....
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Comment on agent fees
It was good.
Was this helpful? Yes
Nov 11,2017
Minithumbup
Charlotte Mason
Ally Wallman-Henwood
By: 'Happy client'
Nov 11,2017
0 people found
this helpful
Both Charlotte and Ally have been so helpful and professional. Would highly recommend Northwood. They are always happy to help and answer any questions....
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Was this helpful? Yes
Nov 09,2017
Minithumbup
Charlotte Mason
Ally Wallman-Henwood
By: 'Doriand'
Nov 09,2017
0 people found
this helpful
Charlotte and Ally have been wonderful estate agents. We started by renting a property through Northwood back in June 2016. The on boarding process was really easy and efficient. Throughout our tenancy they were both very friendly and responsive whenever we had queries and arranged for tradesman to come to us very swiftly. We ended up buying the property we were renting with the help of Ally and Charlotte and we cannot thanks them enough for their support and professionalism during that transiti...
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Comment on agent fees
Very fair agency fee and high level of service.
Was this helpful? Yes
Nov 07,2017
Minithumbup
Charlotte Mason
By: 'Jayne'
Nov 07,2017
0 people found
this helpful
Charlotte has been really helpful in resolving a few minor maintenance issues with our property. She consulted us and checked a few tradesmen whose prices varied significantly. This resulted in us saving quite a lot of money. Many thanks Charlotte....
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Was this helpful? Yes
Nov 07,2017
Minithumbdown
Charlotte Mason
By: 'Holly Feeley'
Nov 07,2017
0 people found
this helpful
Charlotte has been the most amazing estate agent! I honestly couldn't ask for anyone better. She is always on the ball and always one step ahead. She is so easy to talk to and so very kind! Nothing is too much for her, she goes above and beyond to help. Iv been a tenant with many estate agents over the years but have never felt more comfortable with charlotte and the team....
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Was this helpful? Yes
Oct 23,2017
Minithumbup
Carl Collins
By: 'Melissa Dawkins'
Oct 23,2017
0 people found
this helpful
Highly impressed with the customer service I received from Carl Collins. Very responsive to questions I had and extremely helpful. Everything got moving straight away thanks to the quick response from Carl. I'm now settled in my new home and very happy. I recommend your branch to anyone who is looking for a quick move especially when you have very helpful and amazing service like I received. Thank you....
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Comment on agent fees
Very good.
Was this helpful? Yes
Oct 17,2017
Minithumbup
Charlotte Mason
By: 'Anne'
Oct 17,2017
0 people found
this helpful
Charlotte has been most helpful in any problems, always follows through, do not have to chase her for information. Nothing too much trouble, do not have to wait for replies to my queries, in all a good agent for me....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
Charlotte Mason
By: 'OLU'
Aug 25,2017
0 people found
this helpful
I have met Charlotte on different occasions when she came to inspect my rented property. She is a very polite and calm lady. She is reliable, approachable and helpful with any concerns I have at the property. I would recommend her anytime....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2017
Minithumbup
Ally Wallman-Henwood
By: 'Amanda'
Aug 23,2017
0 people found
this helpful
I recently moved into one of Northwoods properties .in have nothing but nice things to say they were so very helpful in making my move into the property as smoothly and easy as possible .very thankful...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Ally Wallman-Henwood
By: 'R.Gale'
Aug 15,2017
0 people found
this helpful
Ally has been professional and extremely helpful throughout the selling process. We've been really impressed with her service. Would highly recommend....
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Comment on agent fees
Really competitive and reasonable.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Carl Collins
By: 'Don W.'
Aug 15,2017
0 people found
this helpful
Friendly, helpful and profesional sums up Carl Collins. Very easy to do business and always willing to oblige. I would not hesitate ro reccomend him to anyone needing property....
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Comment on agent fees
good
Was this helpful? Yes
Aug 15,2017
Minithumbup
Ally Wallman-Henwood
Carl Collins
By: 'Winnie ( vision Housing)'
Aug 15,2017
0 people found
this helpful
I work for a charity organisation, helping the homeless find accommodation.I was amazed after speaking to Ally that she could help my organisation to house a client, and the speed in which my client was house was amazing, and the property was magnificent Carl was wonderful when he arrived to show us the property very polite.two of the nicest people i have met doing this job for the last 3 years....
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Comment on agent fees
excellent
Was this helpful? Yes
Aug 01,2017
Minithumbup
Ally Wallman-Henwood
By: 'Mat'
Aug 01,2017
0 people found
this helpful
Service from Ally has been very good so far: advised on how best to attract a prospective tenant, discussed the options and subsequently found a good tenant. It's been hassle free and very professional; friendly service with very competitive fees....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Jul 28,2017
Minithumbup
Carl Collins
By: 'S'
Jul 28,2017
0 people found
this helpful
Carl is very professional and I'm very happy as he addressed all my requests and he managed to process everything in time as I had a very short time to move out. He's very responsive to messages as well....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 27,2017
Minithumbup
Charlotte Mason
By: 'Tanya'
Jul 27,2017
0 people found
this helpful
After struggling with previous agents it was a welcome relief to have Charlotte deal with our rental property. She has a friendly and professional manner and always follows up promptly with any questions or queries I might have....
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Was this helpful? Yes
By: Charlotte Mason
Aug 07, 2017
View all comments (1)
Thank you for your kind words. ...
Jul 26,2017
Minithumbup
By: 'Anne'
Jul 26,2017
0 people found
this helpful
I have always found Emma friendly and helpful, deals with my queries quite quickly, never had a problem, very efficient....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2017
Minithumbup
Charlotte Mason
By: 'Hopeton'
Jul 26,2017
0 people found
this helpful
Charlotte has always been helpful and at hand, or return calls in a timely and professional way. I would commend her services to anyone. Hopeton...
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Jul 24,2017
Minithumbup
Carl Collins
By: 'Richard Todd'
Jul 24,2017
0 people found
this helpful
I and extremely happy with Carl,s application to procuring a tenant for my property. I was kept informed throughout the process....
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Jul 20,2017
Minithumbup
Carl Collins
By: 'Louie Valencia'
Jul 20,2017
0 people found
this helpful
Carl was professional and enthusiastic. He gave us more than enough information and made the process of renting our first property run smoothly. He provided excellent customer service and I would highly recommend Northwood to friends and family based upon the service we have received....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2017
Minithumbup
Carl Collins
Ally Wallman-Henwood
By: 'Mitch'
Jul 19,2017
0 people found
this helpful
Had no issues with renting a property from Northwood, Carl and Ally kept in contact with us the whole time and were happy to answer any questions we had....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2017
Minithumbup
Charlotte Mason
By: 'Chrissy HDM'
Jul 19,2017
0 people found
this helpful
I have known Charlotte through Northwood Estate Agents for the last 6months, I have always found her pleasant and helpful with any queries that we have regarding properties that we maintain on Northwood's behalf....
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Ally Wallman-Henwood
By: 'Pamela'
Jul 19,2017
0 people found
this helpful
We were very pleased with the service provided by Ally and her team in finding a tenant for our newly refurbished four bedroomed property in Beckenham....
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Was this helpful? Yes
Jul 14,2017
Minithumbup
Ally Wallman-Henwood
By: 'Antigona'
Jul 14,2017
0 people found
this helpful
The staff are very friendly and kind, ready all the time for support and help, answering promptly to any question....
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Was this helpful? Yes
Jul 13,2017
Minithumbup
Charlotte Mason
By: 'Munir'
Jul 13,2017
0 people found
this helpful
I believe the branch is doing a great job. I find them to be very helpful and professional in handling matters....
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Was this helpful? Yes
Jul 13,2017
Minithumbup
Charlotte Mason
Ally Wallman-Henwood
By: 'Tim Salih'
Jul 13,2017
0 people found
this helpful
Both charlotte and Ally are always willing to help with any concerns that I have. I would highly recommend them and Northwoods to any would be landlord....
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Comment on agent fees
I find the fees pretty standard in comparison to other letting agents.
Was this helpful? Yes
Jul 10,2017
Minithumbup
Carl Collins
Ally Wallman-Henwood
By: 'Jem'
Jul 10,2017
0 people found
this helpful
Very helpful and approachable. Good knowledge of the property and surrounding area. Whole tenancy process was smooth and organised. Good communication....
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Was this helpful? Yes
Jul 07,2017
Minithumbup
Carl Collins
By: 'Rabira'
Jul 07,2017
0 people found
this helpful
Carl was extremely professional, thorough , friendly and reliable. On time, courteous and available when needed. I was eager to move in my property because of the flat but also and very importantly for me because of him as I wanted to deal via a professional & trustworthy agency, Carl was the perfect reflection of this. Emma was also very professional thorough and friendly as well as Ally. Ive dealt with different estate agents/agency Northwood is by far the best I came across !...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 05,2017
Minithumbup
Ally Wallman-Henwood
By: 'Ayoola Akinyemi'
Jul 05,2017
0 people found
this helpful
We let out our property to Northwood in 2016. Everything went smooth. Their service has been excellent. We have had no cause for concern. We are glad that our property is in safe hands....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 05,2017
Minithumbup
Ally Wallman-Henwood
Charlotte Mason
By: 'Amanda'
Jul 05,2017
0 people found
this helpful
Northwood have been dealing with my properties for over 5 years. Their service is friendly but professional and I would recommend them to both landlords and tenants....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 05,2017
Minithumbup
Carl Collins
By: 'Janie'
Jun 05,2017
0 people found
this helpful
We purchased a property through Carl in Bromley Northwood office and he was a very good agent. Very easy to contact and prompt with any queries we had. We also went to view the property many times during the process and Carl was very accommodating with this. I would definitely recommend Carl and Northwood estate agents. Thank you very much Carl....
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Areas covered
  • BR1
  • SE18
  • BR2
  • SE4
  • BR3
  • SE19
  • BR4
  • BR5
  • BR6
  • BR7
  • BR8
  • SE6
  • SE12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £24,900
  • Max: £340,000

Letting
  • Min: £0
  • Max: £340,000

NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 39 2 3 0 3 0 3 0
Ally Wallman-Henwood Ally Wallman-Henwood
Branch Manager
27 reviews

About Ally Since joining Northwood in 2012 I have developed a great passion for property, so a role in property management was a natural progression, allowing me to give every property the proper care and attent View full profile
Charlotte Mason Charlotte Mason
34 reviews

About Charlotte Since joining Northwood I have enjoyed learning about various Northwood products, whilst using my previous Estate Agency experience to help our customers. I am fortunate to be involved in a range of r View full profile
Carl Collins Carl Collins
17 reviews

About Carl Carl is a welcomed addition to the Northwood network. Born and raised in quarters close to the Bromley area, his extensive knowledge of the Bromley Borough & surrounding areas make him a valuable team View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 11:48 AM 15/03/2016 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:48 AM 15/03/2016 by allAgents

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