• Matthew  Hodge
    Matthew Hodge
  • Sharon Sharp
    Sharon Sharp
  • Shannon Walker
    Shannon Walker
  • Anita  England
    Anita England
Here at Northwood Bristol we are passionate about living in and serving the people of such an amazing city. And because we are dedicated to lettings, nothing makes us happier than matching the right people to the right property or letting service. If you're a landlord looking for a financially reliable 'let and forget' solution, talk to us about our Guaranteed Rent.
Northwood

271 North Street Bedminster, Bristol
Gloucestershire
BS3 1JN

0117 963 5777

Nov 14,2016
Minithumbup
By:
Nov 14,2016
Featured Review
0 people found
this helpful
Thanks again for all your efforts with the maintenance. I have always found Northwood to be very effective and helpful....
read full review
Was this helpful? Yes
Nov 06,2016
Minithumbup
By:
Nov 06,2016
Featured Review
0 people found
this helpful
Agent arranged for quickly view and contract settled within few days. Fairly smooth and quick process. Basically got solid impression that agent and company have high degree of professionalism....
read full review
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
Featured Review
0 people found
this helpful
I am with North wood for 6-7 years. They have provided excellent service. I am very pleased. Staff is excellent and very helpful. Iwill always stay with North wood and recommend to my friends....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Northwood representative
Oct 28, 2016
View all comments (1)
Many thanks for your kind review. It is very much appreciated.....
Oct 27,2016
Minithumbup
By:
Oct 27,2016
Featured Review
0 people found
this helpful
We have been with Northwood now for aprox 4 years. We have always found the staff to be helppful and effecient. This has given us much peace of mind to know that our property is being looked after with no hassle for us, we wish we had done it sooner...
read full review
Comment on agent fees
Accetable
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
Featured Review
0 people found
this helpful
They at friendly and helpful When I got the house they had wrong keys but arranged that the keys were there soon Good service go on like this...
read full review
Comment on agent fees
Would like to get a contract for longer time now you have to pay 90£ every 6 months
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Slightly disappointed I couldn't get the keys on the day I hoped. After thinking the late move was because of my boss's delay in my employment confirmation,it turned out oven had not been cleaned and the boiler need to be serviced before I could move in anyway!...
read full review
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
We have used Northwood for a number of years now, and always found them helpful, quick to respond to queries and problems, and always willing to keep us informed of any changes/problems etc...
read full review
Comment on agent fees
Fairly reasonable
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
Northwoods Bristol have been excellent. They are friendly, their customer service is good and their properties are lovely. Most importantly, they care about my home- which means when things to do pop up they are quick, efficient and thorough in their response. I would absolutely recommend this letting agent....
read full review
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
As a landlord we feel that we are kept,up to date with all issues regarding our property, and that northwards always have a fair balance between landlord and tennant...
read full review
Was this helpful? Yes
By: Representative
Oct 25, 2016
View all comments (1)
Your review is much appreciated. Thank you.....
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Always had great service from the whole team. Shannon has most recently looked after my flat and I'm always kept up to date and informed....
read full review
Comment on agent fees
Not the cheapest - but the service is excellent
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
I have been using the letting agency for about six years.I found them reliable and simply get on with the job of finding good tenants.Any issues repairs with the property are quickly resolved....
read full review
Comment on agent fees
fees are OK
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
The agents were extremely helpful with dealing with queries. Extremely stress free processing letting with Northwood, especially in comparison to previous letting agents in the area. Thank you for being so helpful!...
read full review
Comment on agent fees
The agents fee's were pretty high- however the service was good.
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Very good experience with Northwood and Shannon was great help in getting set up. Thanks! Have recommended to other colleagues....
read full review
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
My experience with Northwood has been great! Such a helpful team. They really go out of their way in order to do the best for their customers. Very please with their customer service to say the least....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Profesional and high standard Agency. Never let me down during renting period. Very satisfied with staff, specially Sharon helped me a lot. I would recommend this to everybody who is looking for very helpful staff and good fees. Well done to Northwood for excellent work and extremely GOOD service....
read full review
Comment on agent fees
Good Agent's Fees comparing to others agencies in Bristol !!!
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
I visit them,i ask,everything to object,they give me what i want,are there to help you!I think it's a great experience to work with them!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Northwood were extremely helpful and very friendly throughout our moving process. I would deffinitely recommend them to friends moving to Bristol in the future....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Generally we were very impressed with the agency and agent. Shannon was extremely helpful, and the process went very smoothly. We are delighted to be moving into our new home in the coming week....
read full review
Comment on agent fees
The fees were quite high as an initial costing in compared with other agencies, however, we were advised if we stay with Northwood, we would have reduced future fees.
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
Northwood have managed my flat on their guaranteed rent scheme for a number of years and then sold it for me (and got a good price in 3 days on the market). I have found them personable and efficient. I wouldn't hesitate to use their services again in the future Ben...
read full review
Comment on agent fees
Fees seem reasonable
Was this helpful? Yes
Mar 29,2016
Minithumbup
By:
Mar 29,2016
1 people found
this helpful
Siobhan was professional and incredibly helpful when I contacted her about the property letting scheme. I trusted her judgement in terms of bringing my property up to scratch and she handled the transfer of management services from my previous managing agent to Northwood smoothly. I can highly recommend her!...
read full review
Comment on agent fees
Fees are competitive in my view.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
WOW!!! This guy was an absolute gem! We have gone through a long road together nevertheless we finally ended up with success an sweet property. Dave was helpful,eager,professional,knowledgeable and cool. Most importantly however we were struck by David's fantastic and affable personality,wonderfully pleasant man always available for us and honest no matter what,that is what you want from your estate agent!!! He presented remarkable communication and support.David you got us a great deal,you are ...
read full review
Comment on agent fees
good
Was this helpful? Yes
Jan 23,2016
Minithumbup
By:
Jan 23,2016
0 people found
this helpful
Excellent service , very professional , would definitely use and recommend again , every thing siobhan said she would do was done on time...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
I've been with Northwood for a number of years now and of all the agencies I've been with they are the best. Of all the agency staff I've ever delt with Siobhan is the best now. Only pipped to post by Adam whose indomitable always impressed me; Adam has left the agency now....
read full review
Was this helpful? Yes
By: Siobhan
Dec 03, 2015
View all comments (1)
Hello James, thank you for taking the time to review us. Hayley and I really appreciate it and I'm sure Adam would if he was still here.....
Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
Of all the agencies I viewed properties with, Northwood really stood out from the rest. Regardless of the fact that their agency fees were the lowest, by a long way to the local competitors, here's a few reasons why: David the store manager, whom I booked my viewing with, was courteous, punctual and personable. I can't stand being 'sold' anything, and having done direct sales in a previous job, I know exactly the sort of cr@p that people say just to get their grubby little hands on your hard ea...
read full review
Comment on agent fees
Cheapest out of all the agents I viewed with!
Was this helpful? Yes
By: Hayley
Nov 20, 2015
View all comments (1)
Thank you Ross for such a lovely review. We all hope you are settling in well and enjoying Bristol life. Best wishes, Hayley....
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
Very friendly and amazingly helpful. It has been great renting with Northwood and whenever something didn't work they where amazingly quick to fix thinks. Once again thank you. :)...
read full review
Was this helpful? Yes
By: Hayley
Nov 13, 2015
View all comments (1)
Thank you Lukas for your kind review. It's been a pleasure dealing with you both throughout your tenancy.....
Sep 23,2015
Minithumbup
By:
Sep 23,2015
1 people found
this helpful
Hayley and the team at Northwood Bristol are outstanding! I have let properties for 20+ years and currently work with 3 agents and the service and professionalism at Northwood is way ahead - the only agents I would recommend....
read full review
Was this helpful? Yes
By: Hayley
Sep 24, 2015
View all comments (1)
Hello Gerard, thank you very much for your kind review it is very much appreciated.....
Aug 25,2015
Minithumbup
By:
Aug 25,2015
2 people found
this helpful
Working with Northwood to rent my flat firstly with Siobhan but also with Hayley and Emma has excellent. Siobhan gave me great and clear advice about what options were open to me and what service would be provided with the guaranteed rent package. A new tenant was secured in less than a week from when I handed the property over to them and I received rent as soon as the tenant had moved in a week later. The tenant has now been in place for 3 months and after the recent report by Northwood it is ...
read full review
Comment on agent fees
Although the guranteed rent fees are not cheap I feel they are good value for the piece of mind they provide and are certainly excellent value if a tenant needed to be evicted from the property after refusing to pay rent. Having been in that situation previously saving on the fees seems false economy now.
Was this helpful? Yes
By: Siobhan
Aug 28, 2015
View all comments (1)
Thank you for your review, I am so glad you are enjoying the benefits of our Guaranteed Rent scheme. Long may it continue. Siobhan....
Aug 19,2015
Minithumbup
By:
Aug 19,2015
0 people found
this helpful
I dealt with Siobhan both when buying the property initially and subsequently when letting the property and all through the process found her & her colleagues very helpful and professional....
read full review
Was this helpful? Yes
By: Siobhan
Aug 21, 2015
View all comments (1)
Hello Mark, thank you for your review. I appreciate your thoughts and look forward to managing your property for you. Siobhan....
Aug 18,2015
Minithumbup
By:
Aug 18,2015
3 people found
this helpful
Siobhan, Hayley and the whole team are excellent-always quick to respond and able to help. Nothing is ever too much trouble-and I would (and have!) definitely recommend them to other landlords!!...
read full review
Was this helpful? Yes
By: Siobhan
Aug 21, 2015
View all comments (1)
Hello Hannah, thanks for your review and also we are ever so grateful for you recommending us! Siobhan....
Aug 11,2015
Minithumbup
By:
Aug 11,2015
3 people found
this helpful
I engaged Northwoods 8 years ago managing 4 flats. I have always been in most contact with Hayley however my involvement with Siobhan & other members of staff have always been positive, professional & courtious I always found Hayley to be amiable, polite & professional. She is very efficient & knows her job inside out. If something needs sorting she gets it done. I have never had to worry about anything when I know she's dealing with it. I would have no hesitation in recommending...
read full review
Comment on agent fees
They were competitive & gave overall best value for money
Was this helpful? Yes
By: Hayley
Aug 11, 2015
View all comments (1)
Hello Pete, thank you for your lovely review and for taking the time to leave it. It is very much appreciated and we have enjoyed working with you over the years. If you do need any assistance in the future we would be more than happy to help.....
Aug 10,2015
Minithumbup
By:
Aug 10,2015
3 people found
this helpful
Efficient, polite, friendly and always approachable. All staff at Northwood are excellent. I am very happy with my ongoing experience with this company and am considering expanding my portfolio....
read full review
Comment on agent fees
Honest & OK
Was this helpful? Yes
By: Hayley
Aug 10, 2015
View all comments (1)
Hello Gillian, on behalf of myself and the team I would like to thank you for your review. We look forward to looking after your property and any new additions for many more years to come.....
Aug 10,2015
Minithumbup
By:
Aug 10,2015
1 people found
this helpful
Siobhan was an absolute pleasure to deal with whenever we need to call or have anything done in respect of the property. She is knowledgeable, personable and always has a friendly demenour on the phone. Aalong with the rest of the Northwood team, Siobhan made my life as a landlord very easy and took away the day-to-day stresses. Could recommend Siobhan enough!...
read full review
Was this helpful? Yes
By: Siobhan
Aug 10, 2015
View all comments (1)
Hello Stuart, thank you for your comments, its good to hear. Always happy to help. Siobhan....
Aug 07,2015
Minithumbup
By:
Aug 07,2015
3 people found
this helpful
The agents we've dealt with from Northwood (Emma, Hayley and Siobhan) have always been reliable, professional and pleasant. They were accurate in their calculations and taking of rent, efficient in acting on repair requests and turned up on time to our exit inspection. I would have no hesitation in recommending Northwood to tenants or landlords....
read full review
Comment on agent fees
They're always too expensive!
Was this helpful? Yes
By: Emma
Aug 07, 2015
View all comments (1)
Hi Nicole Thank you for your comments, we very much appreciate it. Thanks for being such great tenants. Emma, Siobhan and Hayley.....
Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
Very reliable, Always returned calls. Explained everything clearly and has dealt with the few problems efficiently and promptly. Would recommend without hesitation....
read full review
Was this helpful? Yes
By: Siobhan
Aug 07, 2015
View all comments (1)
Thank you for your review Clive and recommendation. It is much appreciated. Siobhan.....
Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
Northwood have been letting/managing our property for 3-years. We initially opted for the guaranteed-rent scheme which, when my job meant we had to move abroad, was a huge weight off my mind. There were a million things to sort out and we weren't quite sure what things were going to be like for us at the other end. The guaranteed-rent scheme gave us some financial security and peace of mind, plus the Northwood staff were so helpful and professional that it was literally one less thing to worry ...
read full review
Was this helpful? Yes
By: Siobhan
Aug 10, 2015
View all comments (1)
Hi Paul, thank you for your comments on this review. I really do appreciate it. Siobhan....
Areas covered
  • BS1
  • Bristol
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£130,000
  • Max: Β£175,000

Letting
  • Min: Β£0
  • Max: Β£175,000

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 1 21 0 2 0 2 0 3 0
Matthew  Hodge Matthew Hodge
Property Coordinator
5 reviews

About Matthew No description set View full profile
Sharon Sharp Sharon Sharp
7 reviews

About Sharon No description set View full profile
Shannon Walker Shannon Walker
6 reviews

About Shannon No description set View full profile
Anita  England Anita England
Branch Manager
0 reviews

About Anita No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit

The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*

Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: Β£200.00
II. Couples: Β£300.00
III. Additional applicant: Β£150.00

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges

Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor

If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of Β£50.00 for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of Β£50.00 will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out

A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 2:32 PM 24/10/2016 by Anita

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 2:32 PM 24/10/2016 by Anita

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property



.