• Matthew Hodge
    Matthew Hodge
  • Hannah Drummond
    Hannah Drummond
  • Lucie Fizkova
    Lucie Fizkova
  • Paige Tucker
    Paige Tucker
Here at Northwood Bristol we are passionate about living in and serving the people of such an amazing city. And because we are dedicated to lettings, nothing makes us happier than matching the right people to the right property or letting service. If you're a landlord looking for a financially reliable 'let and forget' solution, talk to us about our Guaranteed Rent.
Northwood

271 North Street Bedminster, Bristol
Avon
BS3 1JN

0117 963 5777
Aug 09,2017
Minithumbup
Matthew Hodge
By: 'Julie E'
Aug 09,2017
0 people found
this helpful
The staff were extremely helpful in meeting my specific requirements when I was looking for the property, rather than a one size fits all approach. Would definitely recommend this company...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Hannah Drummond
Lucie Fizkova
By: 'Pauline'
Aug 08,2017
0 people found
this helpful
Excellent service and advise from the very first phone call. Would highly recommend both tenents or landlords to use Northwoods. Very professional and friendly. Thank you😊...
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Comment on agent fees
Very good better than others contacted
Was this helpful? Yes
Aug 04,2017
Minithumbup
Hannah Drummond
Lucie Fizkova
By: 'Jayne From Bristol'
Aug 04,2017
0 people found
this helpful
Staff are polite and swift to respond to any issues. You feel you are receiving a personal service and nothing is too much trouble. Living 1.5 hours drive from my property I have really appreciated the fact that the local office, Bedminster, is able to deal with all the needs/visits/key handover etc of the tenancy saving me hours of precious time. Can't fault the outstanding service and value for money...
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Comment on agent fees
Very fair price for the service provided.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Paige Tucker
By: 'Mikey & Juan'
Jul 12,2017
0 people found
this helpful
It's not often an agent leaves an impression on you but Paige Tucker has because she is so lovely and personable in her approach, myself and my boyfriend are going through a big and quiet stressy move from Ibiza to Bristol and it was so refreshing to have e mails giving us encouragement and having someone on our side....she is a gem !...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbup
By: 'Hands On Decorating'
Jul 03,2017
0 people found
this helpful
I have been taking care of Northwood maintenance now for over 7 years and I can honestly say that I really enjoy my job as the guys in the office are so friendly and professional. I have had pleasure in getting to know different tenants and landlords throughout the years as the Bristol Branch has gone from strength to strength.Thank you for keeping me busy. I really could not ask for a better team to work with....
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Comment on agent fees
N/a
Was this helpful? Yes
May 22,2017
Minithumbup
Hannah Drummond
By: 'Christine D'
May 22,2017
0 people found
this helpful
Northwoods have been extremely helpful and efficient. Hannah has been our main point of contact and has been exemplary - always replying to calls and emails without delay, taking time to explain things clearly and patiently, and with a very sensible and mature attitude. I feel confident that our property is in good hands....
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Comment on agent fees
Fees seem to be in line with industry norms.
Was this helpful? Yes
May 19,2017
Minithumbup
Matthew Hodge
Hannah Drummond
By: 'CharlotteFossey'
May 19,2017
0 people found
this helpful
Northwood have been very thorough and professional throughout our moving and tenancy process thus far. The team have been great, really helpful and efficient. Shannon, Hannah and Matt have always been on hand to help us or answer any questions. When we moved in we really appreciated Hannah taking the time to say stay with us when going through the inventory. Matt has always endeavoured to sort out any problems we've had as soon as possible. I also think the courtesy calls to check how you are...
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Comment on agent fees
Fee's were very clearly outlined from the beginning, which was great. There were no surprise additional fees.
Was this helpful? Yes
May 04,2017
Minithumbup
Hannah Drummond
By: 'JNott'
May 04,2017
0 people found
this helpful
Both individuals were really helpful and welcoming, it was a great experience moving in. The team gave us a new home card and a box of chocolates which was lovely....
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Comment on agent fees
Agent's fees are exactly what we expected.
Was this helpful? Yes
Apr 06,2017
Minithumbup
Hannah Drummond
By: 'Sean Bean always dies'
Apr 06,2017
0 people found
this helpful
Northwood and everyone who works there are unlike any agency I've encountered before. They're all helpful, lovely, funny and kind people who seem to genuinely care about the service they're providing. Their office doesn't have the same intimidating flash look that agents who charge you upwards of £300 for referencing, but instead is functional and filled with warm and friendly staff, which is ultimately what matters! I would definitely use them again and if choosing between properties a...
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Comment on agent fees
The referencing fee is less than a third of what I've paid for any previous referencing so I was very pleasantly surprised with this. It didn't feel like I was just finding their overly expensive cars or suits but rather just paying for the service that was being provided.
Was this helpful? Yes
Mar 30,2017
Minithumbup
By: 'Samantha Marlton-Smith'
Mar 30,2017
0 people found
this helpful
Northwood Bristol have always provided us with exceptional service. When we first decided to let our property they were always on hand to provide support and guidance. I would definatley reccommend them to friends and family. Their Guaranteed rent option gives you great peace of mind, and was a perfect choice for us as a first time landlord....
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Matthew Hodge
By: 'Lena Adolf Hayden'
Mar 29,2017
1 people found
this helpful
Very good, friendly and efficient people. They consistently helped us when we requested their assistance. Also they were very honest and gave us our deposit back in its entirety. Thanks!...
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Comment on agent fees
I find all fees to high.
Was this helpful? Yes
Mar 02,2017
Minithumbdown
By: 'Bungalow Pete'
Mar 02,2017
0 people found
this helpful
I already used nortwood twice and they always keep their word,they friendly and very helpful.If you are correct with them then they correct with you.In a last two time didn't regret to choose them....
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Comment on agent fees
They just asking a normal fees , and nothing hidden fee.
Was this helpful? Yes
Nov 14,2016
Minithumbup
By: 'Flora Toulson-Clarke'
Nov 14,2016
0 people found
this helpful
Thanks again for all your efforts with the maintenance. I have always found Northwood to be very effective and helpful....
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Was this helpful? Yes
Nov 06,2016
Minithumbup
By: 'KV'
Nov 06,2016
0 people found
this helpful
Agent arranged for quickly view and contract settled within few days. Fairly smooth and quick process. Basically got solid impression that agent and company have high degree of professionalism....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
By: 'Brisligton'
Oct 31,2016
0 people found
this helpful
Slightly disappointed I couldn't get the keys on the day I hoped. After thinking the late move was because of my boss's delay in my employment confirmation,it turned out oven had not been cleaned and the boiler need to be serviced before I could move in anyway!...
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Was this helpful? Yes
Oct 28,2016
Minithumbup
Matthew Hodge
By: 'Mohammad Husnain'
Oct 28,2016
0 people found
this helpful
I am with North wood for 6-7 years. They have provided excellent service. I am very pleased. Staff is excellent and very helpful. Iwill always stay with North wood and recommend to my friends....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Northwood representative
Oct 28, 2016
View all comments (1)
Many thanks for your kind review. It is very much appreciated. ...
Oct 27,2016
Minithumbup
By: 'Hardy'
Oct 27,2016
0 people found
this helpful
We have been with Northwood now for aprox 4 years. We have always found the staff to be helppful and effecient. This has given us much peace of mind to know that our property is being looked after with no hassle for us, we wish we had done it sooner...
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Comment on agent fees
Accetable
Was this helpful? Yes
Oct 27,2016
Minithumbup
Matthew Hodge
By: 'Elwin bosman'
Oct 27,2016
0 people found
this helpful
They at friendly and helpful When I got the house they had wrong keys but arranged that the keys were there soon Good service go on like this...
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Comment on agent fees
Would like to get a contract for longer time now you have to pay 90£ every 6 months
Was this helpful? Yes
Oct 26,2016
Minithumbup
By: 'Barry Williams'
Oct 26,2016
0 people found
this helpful
We have used Northwood for a number of years now, and always found them helpful, quick to respond to queries and problems, and always willing to keep us informed of any changes/problems etc...
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Comment on agent fees
Fairly reasonable
Was this helpful? Yes
Oct 25,2016
Minithumbup
By: 'Jenny'
Oct 25,2016
0 people found
this helpful
Northwoods Bristol have been excellent. They are friendly, their customer service is good and their properties are lovely. Most importantly, they care about my home- which means when things to do pop up they are quick, efficient and thorough in their response. I would absolutely recommend this letting agent....
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Was this helpful? Yes
Oct 25,2016
Minithumbup
By: 'DPM'
Oct 25,2016
0 people found
this helpful
As a landlord we feel that we are kept,up to date with all issues regarding our property, and that northwards always have a fair balance between landlord and tennant...
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Was this helpful? Yes
By: Representative
Oct 25, 2016
View all comments (1)
Your review is much appreciated. Thank you. ...
Oct 24,2016
Minithumbup
By: 'Brenda'
Oct 24,2016
0 people found
this helpful
Always had great service from the whole team. Shannon has most recently looked after my flat and I'm always kept up to date and informed....
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Comment on agent fees
Not the cheapest - but the service is excellent
Was this helpful? Yes
Oct 24,2016
Minithumbup
By: 'Ian'
Oct 24,2016
0 people found
this helpful
I have been using the letting agency for about six years.I found them reliable and simply get on with the job of finding good tenants.Any issues repairs with the property are quickly resolved....
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Comment on agent fees
fees are OK
Was this helpful? Yes
Oct 23,2016
Minithumbup
Matthew Hodge
By: 'Ruby'
Oct 23,2016
0 people found
this helpful
The agents were extremely helpful with dealing with queries. Extremely stress free processing letting with Northwood, especially in comparison to previous letting agents in the area. Thank you for being so helpful!...
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Comment on agent fees
The agents fee's were pretty high- however the service was good.
Was this helpful? Yes
Oct 23,2016
Minithumbup
By: 'Kirsty'
Oct 23,2016
0 people found
this helpful
Very good experience with Northwood and Shannon was great help in getting set up. Thanks! Have recommended to other colleagues....
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Was this helpful? Yes
Oct 23,2016
Minithumbup
By: 'Levi'
Oct 23,2016
0 people found
this helpful
My experience with Northwood has been great! Such a helpful team. They really go out of their way in order to do the best for their customers. Very please with their customer service to say the least....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 23,2016
Minithumbup
By: 'AH'
Oct 23,2016
0 people found
this helpful
Profesional and high standard Agency. Never let me down during renting period. Very satisfied with staff, specially Sharon helped me a lot. I would recommend this to everybody who is looking for very helpful staff and good fees. Well done to Northwood for excellent work and extremely GOOD service....
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Comment on agent fees
Good Agent's Fees comparing to others agencies in Bristol !!!
Was this helpful? Yes
Oct 23,2016
Minithumbup
Matthew Hodge
By: 'Mihai'
Oct 23,2016
0 people found
this helpful
I visit them,i ask,everything to object,they give me what i want,are there to help you!I think it's a great experience to work with them!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
Matthew Hodge
By: 'Ruby Corcoran'
Oct 23,2016
0 people found
this helpful
Northwood were extremely helpful and very friendly throughout our moving process. I would deffinitely recommend them to friends moving to Bristol in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By: 'Mairead'
Oct 23,2016
0 people found
this helpful
Generally we were very impressed with the agency and agent. Shannon was extremely helpful, and the process went very smoothly. We are delighted to be moving into our new home in the coming week....
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Comment on agent fees
The fees were quite high as an initial costing in compared with other agencies, however, we were advised if we stay with Northwood, we would have reduced future fees.
Was this helpful? Yes
Areas covered
  • BS1
  • Bristol
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£130,000
  • Max: Β£175,000

Letting
  • Min: Β£0
  • Max: Β£175,000

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 1 28 1 2 0 2 0 4 0
Matthew Hodge Matthew Hodge
Property Manager
8 reviews

About Matthew No description set View full profile
Hannah Drummond Hannah Drummond
Office Manager
6 reviews

About Hannah No description set View full profile
Lucie Fizkova Lucie Fizkova
Office Administrator
2 reviews

About Lucie No description set View full profile
Paige Tucker Paige Tucker
Office Administrator
1 reviews

About Paige No description set View full profile

Job vacancies

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Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit

The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*

Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: Β£200.00
II. Couples: Β£300.00
III. Additional applicant: Β£150.00

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges

Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor

If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of Β£50.00 for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of Β£50.00 will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out

A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

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