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Here at Northwood Bristol we are passionate about living in and serving the people of such an amazing city. And because we are dedicated to lettings, nothing makes us happier than matching the right people to the right property or letting service. LETTINGS​ For landlords who ​are thinking of letting their property in B​ristol, don't accept vacant periods or rental arrears on your property. Our Guaranteed r​ent scheme takes all the risk and hassle away. It's the perfect 'let and for Read full description...get' solution. We also offer a variety of property management schemes ranging from the traditional fully manged or our tenant find scheme. For a no obligation market appraisal of your rental property, call our team ​today. If you're a landlord looking for a financially reliable 'let and forget' solution, talk to us about our Guaranteed Rent. S​ALES​ We offer​ o​ur cli​ents a bespoke service designed to sell your property at the highest price in the quickest time. We specialise in accompanied viewings meaning you don’t need to be present when selling your property. Call our team today for a free valuation of your ​ property.​ TENANTS OR BUYERS​ If you're a tenant or purchaser looking for your next home, take a look at the properties that are currently available, use the My Northwood account to set up email property alerts or alternatively get in touch to register your details.
Northwood

271 North Street Bedminster, Bristol
Avon
BS3 1JN

0117 963 5777

“Easy move in and quick correspondence...”

Nov 27,2018
Minithumbup
Lily
Lucie
By: 'Imogen&Olivia'
Nov 27,2018
0 people found
this helpful
Northwood made move in very easy and were very clear in all the information provided. Lily Chapman dealt with a maintenance issue we had and responded quickly, getting someone to solve it the next day. Thanks very much!...
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Comment on agent fees
Agency fees are good in comparison to others we were quoted
Was this helpful? Yes

“Great experience...”

Nov 13,2018
Minithumbup
Hannah
Matthew
By: 'Rodrigo'
Nov 13,2018
0 people found
this helpful
I am new to the UK and Northwood helped me to get my house in a smooth way. Great staff, I recommend Northwood....
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Comment on agent fees
Affordable fees, cheaper then most agencies I contacted.
Was this helpful? Yes

“Perfect...”

Nov 09,2018
Minithumbup
Lucie
Matthew
By: 'Maria'
Nov 09,2018
0 people found
this helpful
Amazing team, very friendly and accommodating. Always made everything so easy, and quick! Would definitely recommend to friends and family!...
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Was this helpful? Yes

“Wery profesional and friendly...”

Oct 19,2018
Minithumbup
Lucie
Matthew
By: 'Katalin Szabo'
Oct 19,2018
0 people found
this helpful
I'm wery pleased with the services, frendly and helpfull staff, deffenetly recommend! Everything went well and quick, thank you!...
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Comment on agent fees
Wery good
Was this helpful? Yes

“The personal touch...”

Oct 16,2018
Minithumbup
By: 'Stuart Baker'
Oct 16,2018
0 people found
this helpful
How refreshing in this day and age to receive such attentive and personal service. Northwood made the process of letting our first property effortless and stress free with their impressive local knowledge. I can not thank them enough....
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Absolute life savers!...”

Oct 12,2018
Minithumbup
Hannah
Matthew
By: 'Kabir'
Oct 12,2018
0 people found
this helpful
My girlfriend and I had such a great experience with the north street Northwood team. They are super friendly, very organized and quick with their replies, and really show that they care about their clients. We just moved from Canada to Bristol and where having ...
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Comment on agent fees
Very good, especially for a team that goes above and beyond
Was this helpful? Yes

“Makes life easy...”

Oct 12,2018
Minithumbup
Matt
By: 'Z.Rowland'
Oct 12,2018
0 people found
this helpful
A great letting agency! Everything taken care of, minimal paperwork and fast replies. Any issues were quickly taken care of. Flat was kept in a good condition and moving back in went smooth....
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Was this helpful? Yes

“Personal Service...”

Sep 26,2018
Minithumbup
Hannah
Matt
By: 'Lucy'
Sep 26,2018
0 people found
this helpful
Super impressed with the friendly and professional services of the team. I got clear advice, being a first time landlady they helped find my a tenant and let me house out with ease. Would definitely recommend them and use them again....
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Was this helpful? Yes

“Great Service!...”

Sep 20,2018
Minithumbup
Hannah
Matt
By: 'ML'
Sep 20,2018
0 people found
this helpful
We found all staff at Northwood, Bristol to be friendly, professional, knowledgeable regarding the local market & efficient. They were quick to respond to our comments and questions....
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Was this helpful? Yes

“Valuation of property...”

Sep 20,2018
Minithumbup
Matthew
By: 'drdismantle'
Sep 20,2018
0 people found
this helpful
Contacted office for valuation, all staff professional and polite, prompt visit and valuation from descreet agent displaying good knowledge of property and surrounding areas...
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Comment on agent fees
Good
Was this helpful? Yes

“Pembrooke...”

Sep 19,2018
Minithumbup
Lily
By: 'Jack'
Sep 19,2018
0 people found
this helpful
Very friendly atmosphere and very welcoming. All of my questions and queries were answered with no problems and explained perfectly had no problems what so ever...
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Was this helpful? Yes

“Service...”

Sep 06,2018
Minithumbup
Lily
By: 'Ines'
Sep 06,2018
0 people found
this helpful
Excellent service and communication with Lily Chapman concerning pets. Very fast resolution and pleasant to deal with. Highly recommended, many thanks....
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Was this helpful? Yes

“Friendly service...”

Aug 23,2018
Minithumbup
Lucie
Hannah
By: 'Jessica'
Aug 23,2018
0 people found
this helpful
All staff I dealt with were friendly, helpful and professional and didn't put any pressure on me in my decision to rent with them....
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Comment on agent fees
Very clear fees
Was this helpful? Yes

“Friendly service...”

Aug 23,2018
Minithumbup
Lucie
Hannah
By: 'Jessica'
Aug 23,2018
0 people found
this helpful
All staff I dealt with were friendly, helpful and professional and didn't put any pressure on me in my decision to rent with them....
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Comment on agent fees
Very clear fees
Was this helpful? Yes

“Very friendly and helpful...”

Aug 20,2018
Minithumbup
Lucie
By: 'Andrea'
Aug 20,2018
0 people found
this helpful
Lucie was very helpful with our move in and answered all our questions as soon as possible and with great knowledge. We are very happy with the agency and have never had a problem so far....
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Comment on agent fees
the agency fees were way too high
Was this helpful? Yes

“Need work done on house was dealt with straight away and made really easy for me...”

Aug 20,2018
Minithumbup
Lily
By: 'Kelly'
Aug 20,2018
0 people found
this helpful
I am Really happy with everything that has been done since renting my property and had loads of help from lily...
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Was this helpful? Yes

“First Six Month Renewal...”

Aug 17,2018
Minithumbup
Lucie
By: 'Brumwell and Tudor'
Aug 17,2018
0 people found
this helpful
Overall response has been very good and prompt; only grievance is that some minor work about the house (mostly cosmetic) has not been attended to, although we are aware that this has been brought to the attention of the owner....
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Comment on agent fees
Rental price is fair; not thrilled about being charged a renewal fee to continue to occupy the property. Little transparency about the need for this fee, as seems to only require the signing of a new tenancy agreement.
Was this helpful? Yes
By: Northwood Bristol
Aug 20, 2018
View all comments (2)
Hi Mr Brumwell and Tudor. Thank you very much for your time leaving us a review. We much appreciate any feedback! We are very sorry to hear your disappointment with our fees (even if they're included withing the tenancy agreement). We will contact you to discuss this further. ...

“Excellent service and communication throughout!...”

Aug 16,2018
Minithumbup
Hannah
Lucie
By: 'Paul'
Aug 16,2018
0 people found
this helpful
Excellent, friendly, professional service and communication. Hannah, Lucie and Lily have made it a pleasurable experience to work with Northwood. Many thanks!...
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Was this helpful? Yes

“Great service...”

Aug 15,2018
Minithumbup
By: 'Eleanor Hackwell'
Aug 15,2018
0 people found
this helpful
The team at Northwood have been very helpful after a couple of problems at the flat. The team consistently send updates and make sure any work Is completely quickly and hassle free....
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Comment on agent fees
Fees were good
Was this helpful? Yes

“Good team...”

Aug 15,2018
Minithumbup
Matt
Lucie
By: 'Kayleigh'
Aug 15,2018
0 people found
this helpful
Very fair , good at getting in touch when they say they will . Good attitude and very welcoming. Very poliet and just pleasant to their customer's....
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Comment on agent fees
Average
Was this helpful? Yes

“Better get moving!...”

Aug 15,2018
Minithumbup
Matthew
Hannah
By: 'Smokedog'
Aug 15,2018
0 people found
this helpful
Only 2 days before we needed to be out. Matt and Hannah helped us move in a hurry. Great service and happy people. Lily is also a star!!...
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Comment on agent fees
Meh. We all need to get paid I guess
Was this helpful? Yes

“Really helpful and friendly staff....”

Aug 15,2018
Minithumbup
By: 'Nikki'
Aug 15,2018
0 people found
this helpful
Northwood were a breath of fresh air. A really lovely bunch of people who are always kind, genuine and incredibly helpful. I fully recommend them, especially if you're looking for a less corporate and more friendly estate agent....
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Was this helpful? Yes

“Amazing Team!...”

Aug 10,2018
Minithumbup
Lucie
Matthew
By: 'Jack Fieldhouse & Rebecca McPherson'
Aug 10,2018
0 people found
this helpful
The team are incredibly well organised, kind, and are so quick at being able to help and support us if we have any issues! Me and my girlfriend have only been within the property for a week but these guys have already made feel right ...
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Comment on agent fees
Good, for the incredible, ongoing service and quick response times
Was this helpful? Yes

“Helpful and communicative!...”

Aug 08,2018
Minithumbup
Matthew
Lucie
By: 'Lauren'
Aug 08,2018
0 people found
this helpful
Our experience with Northwood has been nothing but pleasurable. Matthew was great when he showed us around the apartment and then following on from this was excellent upon moving in, he will do anything he can to help and is very friendly and chatty - ...
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Comment on agent fees
Agency fees were ok - a little on the pricey side however Northwood are a great Estate Agents to go through so I wasn't too hesitant to pay.
Was this helpful? Yes

“Listened to our needs...”

Aug 04,2018
Minithumbup
Hannah
Matthew
By: 'N Turner'
Aug 04,2018
0 people found
this helpful
We have recently entered into the 1 year guaranteed rent scheme with Northwoods Bristol. First impressions are prompt, reliable and well informed. They found us fantastic tenants and we are assured in the fact that they have listened to our preferences and acted in our best ...
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Comment on agent fees
Gaurenteed rent scheme - no fees
Was this helpful? Yes

“Fantastic team...”

Jul 31,2018
Minithumbup
Hannah
By: 'Sonia'
Jul 31,2018
0 people found
this helpful
Our experience when buying our first house with Northwood was great. Hannah was absolutely fantastic in keeping me informed throughout the process, which was not an easy one due to having a lot of problems with the solicitors we chose. Hanna was amazing. Thank you ...
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Was this helpful? Yes

“Great experience...”

Jun 30,2018
Minithumbup
Matthew
Lucie
By: 'Ellie Morgan'
Jun 30,2018
0 people found
this helpful
Had an amazing experience with this estate agents! Matthew Ward was particularly helpful as after we told him we were interested in a property he made it his priority to make sure we got it; as well as this after ringing to say we didn'...
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Comment on agent fees
Cheapest agency fees I have come across
Was this helpful? Yes

“Great Service...”

Apr 30,2018
Minithumbup
By: 'Philip'
Apr 30,2018
0 people found
this helpful
Very customer focused and knowledgeable company. Would highly recommend them to anyone with limited experience of the lettings market and looking to rent out their home in the Bristol area....
read full review
Was this helpful? Yes
By: Hannah Drummond
Apr 30, 2018
View all comments (1)
Thank you very much Philip for such a lovely review. We really appreciate it. ...

“Great help...”

Apr 17,2018
Minithumbup
Lucie
By: 'Giuliana'
Apr 17,2018
0 people found
this helpful
Lucie has been really helpful and friendly with us. She listened to our needs and tried to find the best matches for us. Sometimes looking for a property can be stressful and difficult but she immediately seemed to care about us. We will definitely consider ...
read full review
Was this helpful? Yes

“Excellent Service!...”

Apr 16,2018
Minithumbup
Matthew
By: 'Ngdab'
Apr 16,2018
0 people found
this helpful
Efficient, reasonable, friendly and professional- you couldn't ask for more. It was a pleasure dealing with Matthew Ward through my viewing experience, due to his relaxed but professional service. Highly Recommend *****...
read full review
Comment on agent fees
Don’t get me wrong, we would all love for there to be no fees. However, Northwood are affordable. Agent’s fees are around about the same as most other firms in this area.
Was this helpful? Yes
Areas covered
  • BS1
  • Bristol
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £130,000
  • Max: £175,000

Letting
  • Min: £0
  • Max: £175,000

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Staff picture Matt
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Staff picture Lucie
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Staff picture Matthew
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Staff picture Lily
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Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit

The value of the deposit may vary depending on your personal circumstances, but will be equal to at least six week’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*

Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: £250.00
II. Couples: £500.00
III. Additional applicant: £250.00

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges

Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor

If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of £75.00 for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of £60.00 will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out

A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 30/03/2017, 11:53 AM by Matthew Hodge

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

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