Here at Northwood Bristol we are passionate about living in and serving the people of such an amazing city. And because we are dedicated to lettings, nothing makes us happier than matching the right people to the right property or letting service. LETTINGS​ For landlords who ​are thinking of letting their property in B​ristol, don't accept vacant periods or rental arrears on your property. Our Guaranteed r​ent scheme takes all the risk and hassle away. It's the perfect 'let and for Read full description...get' solution. We also offer a variety of property management schemes ranging from the traditional fully manged or our tenant find scheme. For a no obligation market appraisal of your rental property, call our team ​today. If you're a landlord looking for a financially reliable 'let and forget' solution, talk to us about our Guaranteed Rent. S​ALES​ We offer​ o​ur cli​ents a bespoke service designed to sell your property at the highest price in the quickest time. We specialise in accompanied viewings meaning you don’t need to be present when selling your property. Call our team today for a free valuation of your ​ property.​ TENANTS OR BUYERS​ If you're a tenant or purchaser looking for your next home, take a look at the properties that are currently available, use the My Northwood account to set up email property alerts or alternatively get in touch to register your details.
Northwood

271 North Street Bedminster, Bristol
Avon
BS3 1JN

0117 963 5777
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Properties for Sale
Properties to Rent

“ Great Service... ”

Apr 30,2018
Minithumbup
By: 'Philip'
Apr 30,2018
0 people found
this helpful
Very customer focused and knowledgeable company. Would highly recommend them to anyone with limited experience of the lettings market and looking to rent out their home in the Bristol area....
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By: Hannah Drummond
Apr 30, 2018
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Thank you very much Philip for such a lovely review. We really appreciate it. ...

“ Great help... ”

Apr 17,2018
Minithumbup
By: 'Giuliana'
Apr 17,2018
0 people found
this helpful
Lucie has been really helpful and friendly with us. She listened to our needs and tried to find the best matches for us. Sometimes looking for a property can be stressful and difficult but she immediately seemed to care about us. We will definitely consider ...
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“ Excellent Service!... ”

Apr 16,2018
Minithumbup
By: 'Ngdab'
Apr 16,2018
0 people found
this helpful
Efficient, reasonable, friendly and professional- you couldn't ask for more. It was a pleasure dealing with Matthew Ward through my viewing experience, due to his relaxed but professional service. Highly Recommend *****...
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Comment on agent fees
Don’t get me wrong, we would all love for there to be no fees. However, Northwood are affordable. Agent’s fees are around about the same as most other firms in this area.
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“ Excellent and Efficient... ”

Mar 26,2018
Minithumbup
By: 'Adil'
Mar 26,2018
0 people found
this helpful
I spoke to Matthew regarding two properties in Bristol, explaining my unique situation and requirements. He took this all on board and supplied me with all the information I requested about the properties. I was very impressed by his telephone manner and his professionalism, and ...
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Comment on agent fees
Fairly high. Not exorbitant.
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“ A Warm Welcome... ”

Mar 24,2018
Minithumbup
By: 'J.S Rakosi'
Mar 24,2018
0 people found
this helpful
Compassionate professional bunch, Matt was very accommodating to all of my queries and requests. I spoke to Hannah initially who was also very helpful and polite. I've recently dealt with an agency in Brislington who were unbelievably rude, lacked any professionalism and even swore ...
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Comment on agent fees
Matt was a top lad very professional but didn't mind stepping out of his suit to have a laugh and that's what it's all about, life is too short!
Was this helpful? Yes
Mar 07,2018
Minithumbup
By: 'Stuart A'
Mar 07,2018
0 people found
this helpful
Lucie was extremely efficient throughout and kept me informed at all times. I have lost count of the number of e mails explaining each part of the process re the checks on the new tenant. I have already recommended a friend who has a flat ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2018
Minithumbup
By: 'Tomasz Jasinski'
Mar 01,2018
0 people found
this helpful
Matthew Hodge deals with all of the issues at the property very quickly and efficiently. As well if anything turns up on inspection he contacts landlord straight away and thing is sorted asap. Thank you Matt...
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Feb 25,2018
Minithumbup
By: 'Glyn Lewis'
Feb 25,2018
0 people found
this helpful
I have been with Northwood for over a year now and have known Matthew Hodge for that duration. He has been most pleasant and extremely helpful. Matt has helped me with several issues and has been reliable and contactable throughout. That branch is lucky to ...
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Comment on agent fees
I'm not a fan of fees. I don't think anyone is? I'd prefer not to pay fees. Bristol rent is already quite excessive, then a £500 agency fee rubs salt in the wound.
Was this helpful? Yes
Dec 13,2017
Minithumbup
By: 'John C'
Dec 13,2017
0 people found
this helpful
Northwood made everything straightforward when it came to myself and 2 friends having to vacate the house in which we were living for a LONG time. We had no experience of renting through an estate agent as we had a relatively informal rental arrangement with a ...
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Comment on agent fees
Good, very reasonable as fees go, and easy to understand
Was this helpful? Yes
Dec 09,2017
Minithumbup
By: 'PhilOK'
Dec 09,2017
0 people found
this helpful
Both Matthew and Hannah have been as helpful and more than I could have hoped for, thank you and all the team at Northwood, Bristol. Great photographs Matthew, definitely some new angles. If you want a personal service where you're properties aren't just ...
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Comment on agent fees
Nothing bad to say here, very good.
Was this helpful? Yes
Oct 26,2017
Minithumbup
By: 'RAW'
Oct 26,2017
0 people found
this helpful
Fantastic staff- friendly, efficient and quick to reply to any queries. Was impressed with the service, and happy to recommend to others....
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Oct 14,2017
Minithumbup
By: 'tine'
Oct 14,2017
0 people found
this helpful
They have been really helpful and friendly and we have felt very supported in our application and when moving in....
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Comment on agent fees
The fees were much lower than many competitors.
Was this helpful? Yes
Sep 20,2017
Minithumbup
By: 'Rhian'
Sep 20,2017
1 people found
this helpful
Hands down THE best estate agents I have ever dealt with (and I've dealt with a few!) My partner and I lived in our property with Northwood for over a year and they were wonderful from start to finish. I had never received such excellent ...
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Sep 13,2017
Minithumbup
By: 'Rory O'Gorman'
Sep 13,2017
0 people found
this helpful
Matt was very responsive to any issue we had with the property and always gave us clear instructions. His approach was always very friendly and helpful, so all the tenants of the house would recommend him highly....
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Comment on agent fees
As expected.
Was this helpful? Yes
Sep 13,2017
Minithumbup
By: 'A generic tenant which was finally treated with ca'
Sep 13,2017
0 people found
this helpful
We have been with Northwood for the past hear and a half. In that time they been the best estate agency firm we have ever encountered (have been in rented accomadation since 21 so have experienced my fair share of estate agents and landlords) The first ...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Julie E'
Aug 09,2017
0 people found
this helpful
The staff were extremely helpful in meeting my specific requirements when I was looking for the property, rather than a one size fits all approach. Would definitely recommend this company...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
By: 'Pauline'
Aug 08,2017
0 people found
this helpful
Excellent service and advise from the very first phone call. Would highly recommend both tenents or landlords to use Northwoods. Very professional and friendly. Thank you😊...
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Comment on agent fees
Very good better than others contacted
Was this helpful? Yes
Aug 04,2017
Minithumbup
By: 'Jayne From Bristol'
Aug 04,2017
0 people found
this helpful
Staff are polite and swift to respond to any issues. You feel you are receiving a personal service and nothing is too much trouble. Living 1.5 hours drive from my property I have really appreciated the fact that the local office, Bedminster, is able to deal ...
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Comment on agent fees
Very fair price for the service provided.
Was this helpful? Yes
Jul 12,2017
Minithumbup
By: 'Mikey & Juan'
Jul 12,2017
0 people found
this helpful
It's not often an agent leaves an impression on you but Paige Tucker has because she is so lovely and personable in her approach, myself and my boyfriend are going through a big and quiet stressy move from Ibiza to Bristol and it was so ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbup
By: 'Hands On Decorating'
Jul 03,2017
0 people found
this helpful
I have been taking care of Northwood maintenance now for over 7 years and I can honestly say that I really enjoy my job as the guys in the office are so friendly and professional. I have had pleasure in getting to know different tenants and ...
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Comment on agent fees
N/a
Was this helpful? Yes
May 22,2017
Minithumbup
By: 'Christine D'
May 22,2017
0 people found
this helpful
Northwoods have been extremely helpful and efficient. Hannah has been our main point of contact and has been exemplary - always replying to calls and emails without delay, taking time to explain things clearly and patiently, and with a very sensible and mature attitude. I ...
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Comment on agent fees
Fees seem to be in line with industry norms.
Was this helpful? Yes
May 19,2017
Minithumbup
By: 'CharlotteFossey'
May 19,2017
0 people found
this helpful
Northwood have been very thorough and professional throughout our moving and tenancy process thus far. The team have been great, really helpful and efficient. Shannon, Hannah and Matt have always been on hand to help us or answer any questions. When we moved in we ...
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Comment on agent fees
Fee's were very clearly outlined from the beginning, which was great. There were no surprise additional fees.
Was this helpful? Yes
May 04,2017
Minithumbup
By: 'JNott'
May 04,2017
0 people found
this helpful
Both individuals were really helpful and welcoming, it was a great experience moving in. The team gave us a new home card and a box of chocolates which was lovely....
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Comment on agent fees
Agent's fees are exactly what we expected.
Was this helpful? Yes
Apr 06,2017
Minithumbup
By: 'Sean Bean always dies'
Apr 06,2017
0 people found
this helpful
Northwood and everyone who works there are unlike any agency I've encountered before. They're all helpful, lovely, funny and kind people who seem to genuinely care about the service they're providing. Their office doesn't have the same intimidating flash look that agents who charge you ...
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Comment on agent fees
The referencing fee is less than a third of what I've paid for any previous referencing so I was very pleasantly surprised with this. It didn't feel like I was just finding their overly expensive cars or suits but rather just paying for the service that was being provided.
Was this helpful? Yes
Mar 30,2017
Minithumbup
By: 'Samantha Marlton-Smith'
Mar 30,2017
0 people found
this helpful
Northwood Bristol have always provided us with exceptional service. When we first decided to let our property they were always on hand to provide support and guidance. I would definatley reccommend them to friends and family. Their Guaranteed rent option gives you great peace of ...
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Was this helpful? Yes
Mar 29,2017
Minithumbup
By: 'Lena Adolf Hayden'
Mar 29,2017
1 people found
this helpful
Very good, friendly and efficient people. They consistently helped us when we requested their assistance. Also they were very honest and gave us our deposit back in its entirety. Thanks!...
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Comment on agent fees
I find all fees to high.
Was this helpful? Yes
Mar 02,2017
Minithumbdown
By: 'Bungalow Pete'
Mar 02,2017
0 people found
this helpful
I already used nortwood twice and they always keep their word,they friendly and very helpful.If you are correct with them then they correct with you.In a last two time didn't regret to choose them....
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Comment on agent fees
They just asking a normal fees , and nothing hidden fee.
Was this helpful? Yes
Nov 14,2016
Minithumbup
By: 'Flora Toulson-Clarke'
Nov 14,2016
0 people found
this helpful
Thanks again for all your efforts with the maintenance. I have always found Northwood to be very effective and helpful....
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Was this helpful? Yes
Nov 06,2016
Minithumbup
By: 'KV'
Nov 06,2016
0 people found
this helpful
Agent arranged for quickly view and contract settled within few days. Fairly smooth and quick process. Basically got solid impression that agent and company have high degree of professionalism....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
By: 'Brisligton'
Oct 31,2016
0 people found
this helpful
Slightly disappointed I couldn't get the keys on the day I hoped. After thinking the late move was because of my boss's delay in my employment confirmation,it turned out oven had not been cleaned and the boiler need to be serviced before I could ...
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Was this helpful? Yes
Areas covered
  • BS1
  • Bristol
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £130,000
  • Max: £175,000

Letting
  • Min: £0
  • Max: £175,000

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 1 41 1 2 0 2 0 5 0

Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit

The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*

Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: £250.00
II. Couples: £500.00
III. Additional applicant: £250.00

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges

Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor

If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of £75.00 for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of £60.00 will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out

A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

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Branch - Bristol, BS3