• Staff picture
    Hannah
  • Staff picture
    Matt
  • Staff picture
    Lucie
  • Staff picture
    Matthew
  • Staff picture
    Lily
Here at Northwood Bristol we are passionate about living in and serving the people of such an amazing city. And because we are dedicated to lettings, nothing makes us happier than matching the right people to the right property or letting service. LETTINGS​ For landlords who ​are thinking of letting their property in B​ristol, don't accept vacant periods or rental arrears on your property. Our Guaranteed r​ent scheme takes all the risk and hassle away. It's the perfect 'let and for Read full description...get' solution. We also offer a variety of property management schemes ranging from the traditional fully manged or our tenant find scheme. For a no obligation market appraisal of your rental property, call our team ​today. If you're a landlord looking for a financially reliable 'let and forget' solution, talk to us about our Guaranteed Rent. S​ALES​ We offer​ o​ur cli​ents a bespoke service designed to sell your property at the highest price in the quickest time. We specialise in accompanied viewings meaning you don’t need to be present when selling your property. Call our team today for a free valuation of your ​ property.​ TENANTS OR BUYERS​ If you're a tenant or purchaser looking for your next home, take a look at the properties that are currently available, use the My Northwood account to set up email property alerts or alternatively get in touch to register your details.
Northwood

271 North Street Bedminster, Bristol
Avon
BS3 1JN

0117 963 5777

“ Service... ”

Sep 06,2018
Minithumbup
Lily
By: 'Ines'
Sep 06,2018
0 people found
this helpful
Excellent service and communication with Lily Chapman concerning pets. Very fast resolution and pleasant to deal with. Highly recommended, many thanks....
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“ Friendly service... ”

Aug 23,2018
Minithumbup
Lucie
Hannah
By: 'Jessica'
Aug 23,2018
0 people found
this helpful
All staff I dealt with were friendly, helpful and professional and didn't put any pressure on me in my decision to rent with them....
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Comment on agent fees
Very clear fees
Was this helpful? Yes

“ Friendly service... ”

Aug 23,2018
Minithumbup
Lucie
Hannah
By: 'Jessica'
Aug 23,2018
0 people found
this helpful
All staff I dealt with were friendly, helpful and professional and didn't put any pressure on me in my decision to rent with them....
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Comment on agent fees
Very clear fees
Was this helpful? Yes

“ Very friendly and helpful... ”

Aug 20,2018
Minithumbup
Lucie
By: 'Andrea'
Aug 20,2018
0 people found
this helpful
Lucie was very helpful with our move in and answered all our questions as soon as possible and with great knowledge. We are very happy with the agency and have never had a problem so far....
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Comment on agent fees
the agency fees were way too high
Was this helpful? Yes

“ Need work done on house was dealt with straight away and made really easy for me... ”

Aug 20,2018
Minithumbup
Lily
By: 'Kelly'
Aug 20,2018
0 people found
this helpful
I am Really happy with everything that has been done since renting my property and had loads of help from lily...
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Was this helpful? Yes

“ First Six Month Renewal... ”

Aug 17,2018
Minithumbup
Lucie
By: 'Brumwell and Tudor'
Aug 17,2018
0 people found
this helpful
Overall response has been very good and prompt; only grievance is that some minor work about the house (mostly cosmetic) has not been attended to, although we are aware that this has been brought to the attention of the owner....
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Comment on agent fees
Rental price is fair; not thrilled about being charged a renewal fee to continue to occupy the property. Little transparency about the need for this fee, as seems to only require the signing of a new tenancy agreement.
Was this helpful? Yes
By: Northwood Bristol
Aug 20, 2018
View all comments (2)
Hi Mr Brumwell and Tudor. Thank you very much for your time leaving us a review. We much appreciate any feedback! We are very sorry to hear your disappointment with our fees (even if they're included withing the tenancy agreement). We will contact you to discuss this further. ...

“ Excellent service and communication throughout!... ”

Aug 16,2018
Minithumbup
Hannah
Lucie
By: 'Paul'
Aug 16,2018
0 people found
this helpful
Excellent, friendly, professional service and communication. Hannah, Lucie and Lily have made it a pleasurable experience to work with Northwood. Many thanks!...
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“ Great service... ”

Aug 15,2018
Minithumbup
By: 'Eleanor Hackwell'
Aug 15,2018
0 people found
this helpful
The team at Northwood have been very helpful after a couple of problems at the flat. The team consistently send updates and make sure any work Is completely quickly and hassle free....
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Comment on agent fees
Fees were good
Was this helpful? Yes

“ Good team... ”

Aug 15,2018
Minithumbup
Matt
Lucie
By: 'Kayleigh'
Aug 15,2018
0 people found
this helpful
Very fair , good at getting in touch when they say they will . Good attitude and very welcoming. Very poliet and just pleasant to their customer's....
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Comment on agent fees
Average
Was this helpful? Yes

“ Better get moving!... ”

Aug 15,2018
Minithumbup
Matthew
Hannah
By: 'Smokedog'
Aug 15,2018
0 people found
this helpful
Only 2 days before we needed to be out. Matt and Hannah helped us move in a hurry. Great service and happy people. Lily is also a star!!...
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Comment on agent fees
Meh. We all need to get paid I guess
Was this helpful? Yes

“ Really helpful and friendly staff.... ”

Aug 15,2018
Minithumbup
By: 'Nikki'
Aug 15,2018
0 people found
this helpful
Northwood were a breath of fresh air. A really lovely bunch of people who are always kind, genuine and incredibly helpful. I fully recommend them, especially if you're looking for a less corporate and more friendly estate agent....
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“ Amazing Team!... ”

Aug 10,2018
Minithumbup
Lucie
Matthew
By: 'Jack Fieldhouse & Rebecca McPherson'
Aug 10,2018
0 people found
this helpful
The team are incredibly well organised, kind, and are so quick at being able to help and support us if we have any issues! Me and my girlfriend have only been within the property for a week but these guys have already made feel right ...
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Comment on agent fees
Good, for the incredible, ongoing service and quick response times
Was this helpful? Yes

“ Helpful and communicative!... ”

Aug 08,2018
Minithumbup
Matthew
Lucie
By: 'Lauren'
Aug 08,2018
0 people found
this helpful
Our experience with Northwood has been nothing but pleasurable. Matthew was great when he showed us around the apartment and then following on from this was excellent upon moving in, he will do anything he can to help and is very friendly and chatty - ...
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Comment on agent fees
Agency fees were ok - a little on the pricey side however Northwood are a great Estate Agents to go through so I wasn't too hesitant to pay.
Was this helpful? Yes

“ Listened to our needs... ”

Aug 04,2018
Minithumbup
Hannah
Matthew
By: 'N Turner'
Aug 04,2018
0 people found
this helpful
We have recently entered into the 1 year guaranteed rent scheme with Northwoods Bristol. First impressions are prompt, reliable and well informed. They found us fantastic tenants and we are assured in the fact that they have listened to our preferences and acted in our best ...
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Comment on agent fees
Gaurenteed rent scheme - no fees
Was this helpful? Yes

“ Fantastic team... ”

Jul 31,2018
Minithumbup
Hannah
By: 'Sonia'
Jul 31,2018
0 people found
this helpful
Our experience when buying our first house with Northwood was great. Hannah was absolutely fantastic in keeping me informed throughout the process, which was not an easy one due to having a lot of problems with the solicitors we chose. Hanna was amazing. Thank you ...
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“ Great experience... ”

Jun 30,2018
Minithumbup
Matthew
Lucie
By: 'Ellie Morgan'
Jun 30,2018
0 people found
this helpful
Had an amazing experience with this estate agents! Matthew Ward was particularly helpful as after we told him we were interested in a property he made it his priority to make sure we got it; as well as this after ringing to say we didn'...
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Comment on agent fees
Cheapest agency fees I have come across
Was this helpful? Yes

“ Great Service... ”

Apr 30,2018
Minithumbup
By: 'Philip'
Apr 30,2018
0 people found
this helpful
Very customer focused and knowledgeable company. Would highly recommend them to anyone with limited experience of the lettings market and looking to rent out their home in the Bristol area....
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Was this helpful? Yes
By: Hannah Drummond
Apr 30, 2018
View all comments (1)
Thank you very much Philip for such a lovely review. We really appreciate it. ...

“ Great help... ”

Apr 17,2018
Minithumbup
Lucie
By: 'Giuliana'
Apr 17,2018
0 people found
this helpful
Lucie has been really helpful and friendly with us. She listened to our needs and tried to find the best matches for us. Sometimes looking for a property can be stressful and difficult but she immediately seemed to care about us. We will definitely consider ...
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Was this helpful? Yes

“ Excellent Service!... ”

Apr 16,2018
Minithumbup
Matthew
By: 'Ngdab'
Apr 16,2018
0 people found
this helpful
Efficient, reasonable, friendly and professional- you couldn't ask for more. It was a pleasure dealing with Matthew Ward through my viewing experience, due to his relaxed but professional service. Highly Recommend *****...
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Comment on agent fees
Don’t get me wrong, we would all love for there to be no fees. However, Northwood are affordable. Agent’s fees are around about the same as most other firms in this area.
Was this helpful? Yes

“ Excellent and Efficient... ”

Mar 26,2018
Minithumbup
Matthew
By: 'Adil'
Mar 26,2018
0 people found
this helpful
I spoke to Matthew regarding two properties in Bristol, explaining my unique situation and requirements. He took this all on board and supplied me with all the information I requested about the properties. I was very impressed by his telephone manner and his professionalism, and ...
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Comment on agent fees
Fairly high. Not exorbitant.
Was this helpful? Yes

“ A Warm Welcome... ”

Mar 24,2018
Minithumbup
Matthew
Hannah
By: 'J.S Rakosi'
Mar 24,2018
0 people found
this helpful
Compassionate professional bunch, Matt was very accommodating to all of my queries and requests. I spoke to Hannah initially who was also very helpful and polite. I've recently dealt with an agency in Brislington who were unbelievably rude, lacked any professionalism and even swore ...
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Comment on agent fees
Matt was a top lad very professional but didn't mind stepping out of his suit to have a laugh and that's what it's all about, life is too short!
Was this helpful? Yes
Mar 07,2018
Minithumbup
Lucie
By: 'Stuart A'
Mar 07,2018
0 people found
this helpful
Lucie was extremely efficient throughout and kept me informed at all times. I have lost count of the number of e mails explaining each part of the process re the checks on the new tenant. I have already recommended a friend who has a flat ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2018
Minithumbup
Matt
By: 'Tomasz Jasinski'
Mar 01,2018
0 people found
this helpful
Matthew Hodge deals with all of the issues at the property very quickly and efficiently. As well if anything turns up on inspection he contacts landlord straight away and thing is sorted asap. Thank you Matt...
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Was this helpful? Yes
Feb 25,2018
Minithumbup
Matt
By: 'Glyn Lewis'
Feb 25,2018
0 people found
this helpful
I have been with Northwood for over a year now and have known Matthew Hodge for that duration. He has been most pleasant and extremely helpful. Matt has helped me with several issues and has been reliable and contactable throughout. That branch is lucky to ...
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Comment on agent fees
I'm not a fan of fees. I don't think anyone is? I'd prefer not to pay fees. Bristol rent is already quite excessive, then a £500 agency fee rubs salt in the wound.
Was this helpful? Yes
Dec 13,2017
Minithumbup
By: 'John C'
Dec 13,2017
0 people found
this helpful
Northwood made everything straightforward when it came to myself and 2 friends having to vacate the house in which we were living for a LONG time. We had no experience of renting through an estate agent as we had a relatively informal rental arrangement with a ...
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Comment on agent fees
Good, very reasonable as fees go, and easy to understand
Was this helpful? Yes
Dec 09,2017
Minithumbup
Matthew
Hannah
By: 'PhilOK'
Dec 09,2017
0 people found
this helpful
Both Matthew and Hannah have been as helpful and more than I could have hoped for, thank you and all the team at Northwood, Bristol. Great photographs Matthew, definitely some new angles. If you want a personal service where you're properties aren't just ...
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Comment on agent fees
Nothing bad to say here, very good.
Was this helpful? Yes
Oct 26,2017
Minithumbup
Matt
Lucie
By: 'RAW'
Oct 26,2017
0 people found
this helpful
Fantastic staff- friendly, efficient and quick to reply to any queries. Was impressed with the service, and happy to recommend to others....
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Was this helpful? Yes
Oct 14,2017
Minithumbup
Lucie
Hannah
By: 'tine'
Oct 14,2017
0 people found
this helpful
They have been really helpful and friendly and we have felt very supported in our application and when moving in....
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Comment on agent fees
The fees were much lower than many competitors.
Was this helpful? Yes
Sep 20,2017
Minithumbup
By: 'Rhian'
Sep 20,2017
1 people found
this helpful
Hands down THE best estate agents I have ever dealt with (and I've dealt with a few!) My partner and I lived in our property with Northwood for over a year and they were wonderful from start to finish. I had never received such excellent ...
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Was this helpful? Yes
Sep 13,2017
Minithumbup
Matt
By: 'Rory O'Gorman'
Sep 13,2017
0 people found
this helpful
Matt was very responsive to any issue we had with the property and always gave us clear instructions. His approach was always very friendly and helpful, so all the tenants of the house would recommend him highly....
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Comment on agent fees
As expected.
Was this helpful? Yes
Areas covered
  • BS1
  • Bristol
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £130,000
  • Max: £175,000

Letting
  • Min: £0
  • Max: £175,000

NALS TPOS DPS TDS SAGEagent








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 55 1 2 0 3 0 5 0
Staff picture Hannah
(15)

Staff picture Matt
(14)

Staff picture Lucie
(15)

Staff picture Matthew
(9)

Staff picture Lily
(2)

Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit

The value of the deposit may vary depending on your personal circumstances, but will be equal to at least six week’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*

Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: £250.00
II. Couples: £500.00
III. Additional applicant: £250.00

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges

Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor

If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of £75.00 for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of £60.00 will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out

A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 30/03/2017, 11:53 AM by Matthew Hodge

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

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