As a leading Bolton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
Northwood

3 Marsden Road Bolton
Lancashire
BL1 4AA

01204 363626

“ Rude and disrespectful... ”

Mar 26,2018
Minithumbdown
By: 'I hate Angela'
Mar 26,2018
0 people found
this helpful
Absolutely poor customer service. * dosnt just give a bad name to estate agents but to people aswell, she's rude and incredibly disrespectful. I'd rather live any squaller then ring these guys for help. Do not do business with Northwood....
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Comment on agent fees
Bad
Was this helpful? Yes
By: Y
May 10, 2018
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They would anything to increase their commission, tell lies, encourage guzumping ....the list is endless, feels like reporting them to FA. please do not respond by email as it's inactive ...
Oct 30,2016
Minithumbup
By: 'K Waterworth'
Oct 30,2016
0 people found
this helpful
Excellent service from start to finish. They answer any queries I have more or less immediately and always to my satisfaction. Highly recommended....
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Comment on agent fees
Average
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Oct 28,2016
Minithumbup
By: 'Paul'
Oct 28,2016
0 people found
this helpful
Been with Northwood now for just over a month. It's taken me plenty of courage to rent my house due to receiving sub standard treatment from other letting agencies in the past. Northwood advised me of my option and I was left to decide. I've ...
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Oct 28,2016
Minithumbup
By: 'Mirinda'
Oct 28,2016
0 people found
this helpful
Always found the service from Northwood, in particular Angela and Becky outstanding. From the first time we went to view the property and ever since, nothing is ever too much trouble. If I do ever have any issues, I speak to Becky and immediately feel ...
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Comment on agent fees
Fees are fine.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By: 'Rebecca'
Oct 27,2016
0 people found
this helpful
The service I received from Northwood Bolton was nothing short of exceptional. After receiving a sub standard service from other letting agencies Northwood were like a breath of fresh air. They were great with processing my application and after we had a few problems with ...
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Jun 27,2016
Minithumbup
By: 'RG'
Jun 27,2016
0 people found
this helpful
Both Angela and Becky, worked together to ensure my whole transition was effortless from the initial booking a viewing through to referencing and move in day! They were both professional and courteous, ensuring that my move/ transition felt a personally tailored experience. I would use ...
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Comment on agent fees
The fee's were reasonable and pound for pound good value based on almost (‚£100 Saving compared to a local competitor).
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Feb 27,2016
Minithumbup
By: 'Anthony'
Feb 27,2016
0 people found
this helpful
Fantastic service and good all round support. Found staff to be very professional and very diligent. I must say it was a breath of fresh air dealing with Northwoods, they have restored by confidence in the lettings industry....
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Comment on agent fees
Fee well and truly justified.
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Jan 25,2016
Minithumbup
By: 'Wickster'
Jan 25,2016
0 people found
this helpful
Just had a tenant move in within the first two weeks of January which is pretty amazing bearing in mind the property only became available to let in December- not the best time of the year to get a new tenant but the team at ...
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Comment on agent fees
you get what you pay for - well worth paying Northwood a little more than some other agents to get a superb service and peace of mind.
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Jan 22,2016
Minithumbup
By: 'Abigail'
Jan 22,2016
0 people found
this helpful
Really pleased with the service from Northwood. Adam was helpful and honest when discussing the sale, and Leanne forwarded on information quickly....
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Comment on agent fees
Very reasonable and transparent
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Dec 21,2015
Minithumbup
By: 'Stephen collier'
Dec 21,2015
0 people found
this helpful
Overall was very pleased with the service provided. Went into great detail with inventory and also kept me up to date with goings and any changes, using phone call and email do to so. Was pleased with the service and will definetely be using Northwood ...
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Dec 17,2015
Minithumbup
By: 'Sharon Dunn'
Dec 17,2015
0 people found
this helpful
From my first telephone conversation with Adam, I felt he was genuinely interested and sounded very proactive. This was the deciding factor in choosing Northwood to act as agents for our house sale. He was extremely efficient on the first visit to our home and ...
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Comment on agent fees
Why pay high fees for the main street estate agents when you get an excellent service for a very competitive price.
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Dec 11,2015
Minithumbup
By: 'N.Wilson'
Dec 11,2015
0 people found
this helpful
I came to the Bolton area to work on a contract and I only met Adam and Angela in person but also dealt with Leanne and Becky online and over the phone. All I want to say is from the day I viewed the house ...
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Nov 24,2015
Minithumbup
By: 'Will'
Nov 24,2015
0 people found
this helpful
I have used Northwood for a tenant find and full manage for 12 months. The staff have been very efficient and responsive to everything that has happened so far. They were also very understanding and helpful with my situation with a very unhelpful block manager. Personally ...
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Comment on agent fees
tenant find fee is a month's rent plus VAT. For me, I thought that was a little dear but I gather its fairly standard.
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Nov 19,2015
Minithumbup
By: 'Moira Grinyer'
Nov 19,2015
0 people found
this helpful
The initial valuation and photograph's of my property was done proficiently, the following day all details were put on the website. The property had been for sale 3 weeks when a viewing was arranged, this first viewing has led to the completion of a sale, with ...
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Comment on agent fees
Excellent, I had agreed a contract when an offer for reduced fees was in place for a limited time. I had sold a Holiday home in Cornwall in July 2015 and was charged three times the amount Northwood have charged plus I had to pay VAT.
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Nov 02,2015
Minithumbup
By: 'Liam'
Nov 02,2015
1 people found
this helpful
Both myself and associate first contacted Northwood after having a terrible experience with another landlord and estate agent. They dealt with us in the utmost professional and friendly manner, couldn't be any more helpful, and the speed in which the paper work and various checks ...
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Sep 19,2015
Minithumbup
By: 'Duncan Oliver'
Sep 19,2015
0 people found
this helpful
have been with Northwood since 2009 as a landlord on guaranteed rental option absolutely outstanding service throughout this period no problems what so ever would thoroughly recommend them to anyone who wanted complete piece of mind , without doubt in my experience the best estate agent chain ...
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Comment on agent fees
No Problem all good
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Aug 20,2015
Minithumbup
By: 'Denise'
Aug 20,2015
0 people found
this helpful
From the start Adam and the rest of the team did everything they could to ensure that renting my property was a painless experience. Feedback from prospective tenants was given quickly so that I could act on the suggestions. Unfortunately, a tenant changed their mind ...
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Aug 19,2015
Minithumbup
By: 'Donna'
Aug 19,2015
1 people found
this helpful
What can I say . Compared to the other people who ran before they are Fantastic. There is great communication, things get done and they are friendly. I have used them for 8 years and these are a great team. If anyone gives them bad feedback Maybe ...
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Aug 18,2015
Minithumbup
By: 'Fergus W'
Aug 18,2015
5 people found
this helpful
As a customer of Northwood since 2006, they have certainly upped their game with the new management team of Leanne and Becky. Prior to that communication and the way they they looked after me was rather baffling. They were never totally honest with me and had ...
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Aug 18,2015
Minithumbup
By: 'Mirinda Kidd'
Aug 18,2015
0 people found
this helpful
I can strongly recommend using Northwood either as a landlord or tenant. From the very start the staff have always been very helpful and professional especially Becky and Angela who provide excellent customer service. If ever there is a problem I will telephone and speak ...
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Aug 10,2015
Minithumbup
By: 'Jackie'
Aug 10,2015
1 people found
this helpful
Upon requesting that Northwood come out and view my property foe a valuation with a view to selling it, adam attended within 24hrs. Upon me actually instructing Leanne that I wish to sell with northwood, Leanne organised the for sale board went up the following ...
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Aug 07,2015
Minithumbup
By: 'Claire Wilson'
Aug 07,2015
0 people found
this helpful
Leanne and the tram At Northwood exceeded in my expectation, having used other agents before I have to say it has been a much more pleasurable experience dealing with a professional agent like Leanne and her team , nothing is too much trouble highly recommend them...
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Comment on agent fees
Fantastic service , having used other agents previously it was a refreshing change to work with a professional and friendly team who really knew their stuff ! Happy to recommend time and again faultless service and a very happy landlord and tenant
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Aug 06,2015
Minithumbup
By: 'David Dawson'
Aug 06,2015
2 people found
this helpful
Great communication and proactive approach. Also really good at safeguarding a landlord's interests whether in referencing or keeping on top of any potential problems before they become big issues...
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Aug 06,2015
Minithumbup
By: 'K Openshaw'
Aug 06,2015
2 people found
this helpful
Working within the legal sector i knew if various different estate agents, however after meeting with a few we decided Northwood would be best suited for us. The staff were helpful, approachable and always happy to answer any questions we had. I would highly recommend ...
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Aug 06,2015
Minithumbup
By: 'Roxanna Hashemi'
Aug 06,2015
0 people found
this helpful
I would highly recommend the Northwood team at the Bolton Branch. Very friendly and deal with my enquiries quickly and efficiently....
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Jul 22,2015
Minithumbup
By: 'Kirsty Silcock'
Jul 22,2015
3 people found
this helpful
There seemed to be a bit of communication difficulty to start between the office staff and agent visiting my property as my first appointment was missed, which was disappointing as I'd taken the time out of work. I had spoke to someone at the office ...
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May 08,2015
Minithumbup
By: 'Glyn Lewis'
May 08,2015
2 people found
this helpful
Excellent all the way through i would highly recommend this company to deal with. Adam,Leanne and Becky were a pleasure to deal with and any queries that came up they dealt with them very quickly and efficiently. A very professional team of people....
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Comment on agent fees
Very competitive fees
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May 06,2015
Minithumbup
By: 'Lis'
May 06,2015
2 people found
this helpful
Excellent team . cheerful, friendly and very helpful staff when answering our questions explaining whole process clearly and honestly keeping us in the picture of what to expect. Sold when other agents were slow to act or didn't have their customers best interest at heart....
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By: Leanne
May 15, 2015
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Thank you for your feedback. We are always happy to answer any questions and are so pleased that we could sell your house. ...
Apr 24,2015
Minithumbup
By: 'Helen Cox'
Apr 24,2015
5 people found
this helpful
The reason why I like Northwoods is because the staff are all really friendly and approachable, nothing is too much trouble for them, you can ring them as many times as you like and they are as nice to you on the last call as ...
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Apr 23,2015
Minithumbup
By: 'Shona Keane'
Apr 23,2015
6 people found
this helpful
Moved out of my family home and became a tenant in February this year, I could not have asked for a better letting agents to help me with my first move, than Northwood. Right from the beginning they have supported me and have always extremely ...
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Comment on agent fees
Joint Application - ‚£200 1 Months rent upfront - ‚£450 1 Months rent deposit - ‚£450 Decent in my opinion.
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By: Leanne
Apr 23, 2015
View all comments (1)
Thank you for your review, we really appreciate the feedback. Customer service is our number one priority and we are alway happy to help. ...
Areas covered
  • BL1
  • Westhoughton
  • BL2
  • Horwich
  • BL3
  • Bolton
  • BL4
  • BL5
  • BL6
  • BL7
  • BL8
  • BL9
  • BL0
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £66,500
  • Max: £305,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 10 3 6 0 0 0 2 0

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 1:58 PM 10/09/2015 by allAgents

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Branch - Bolton, BL1

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