• Leanne Keane
    Leanne Keane
  • Becky Parnell
    Becky Parnell
  • Angela Merrick
    Angela Merrick
As a leading Bolton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
Northwood

The Bank, 113-117 Deansgate Bolton
Greater Manchester
BL1 1HA

01204 363626

Oct 30,2016
Minithumbup
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Oct 30,2016
0 people found
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Excellent service from start to finish. They answer any queries I have more or less immediately and always to my satisfaction. Highly recommended....
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Comment on agent fees
Average
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Oct 28,2016
Minithumbup
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Oct 28,2016
0 people found
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Been with Northwood now for just over a month. It's taken me plenty of courage to rent my house due to receiving sub standard treatment from other letting agencies in the past. Northwood advised me of my option and I was left to decide. I've opted for the complete package and why not it offers complete peace of mind with no worries. Your guaranteed rent they completed a gas safe and have also completed a full inventory including pictures of each room which has made me very happy. Renting your ho...
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Oct 28,2016
Minithumbup
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Oct 28,2016
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Always found the service from Northwood, in particular Angela and Becky outstanding. From the first time we went to view the property and ever since, nothing is ever too much trouble. If I do ever have any issues, I speak to Becky and immediately feel at ease, knowing it will be dealt with smoothly and efficiently....
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Comment on agent fees
Fees are fine.
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Oct 27,2016
Minithumbup
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Oct 27,2016
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The service I received from Northwood Bolton was nothing short of exceptional. After receiving a sub standard service from other letting agencies Northwood were like a breath of fresh air. They were great with processing my application and after we had a few problems with a reference they weren't quick to just get rid of me and look for the next person to move into the property, I spoke with Becky quite a few times over the phone at this stage and she did everything she could to help me get the ...
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Jun 27,2016
Minithumbup
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Jun 27,2016
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Both Angela and Becky, worked together to ensure my whole transition was effortless from the initial booking a viewing through to referencing and move in day! They were both professional and courteous, ensuring that my move/ transition felt a personally tailored experience. I would use the agents again and will be recommended their services for anyone who may require them on a personal and professional basis....
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Comment on agent fees
The fee's were reasonable and pound for pound good value based on almost (‚£100 Saving compared to a local competitor).
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Feb 27,2016
Minithumbup
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Feb 27,2016
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Fantastic service and good all round support. Found staff to be very professional and very diligent. I must say it was a breath of fresh air dealing with Northwoods, they have restored by confidence in the lettings industry....
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Comment on agent fees
Fee well and truly justified.
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Jan 25,2016
Minithumbup
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Jan 25,2016
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Just had a tenant move in within the first two weeks of January which is pretty amazing bearing in mind the property only became available to let in December- not the best time of the year to get a new tenant but the team at Bolton have done impressively well. Many thanks to all the team but especially to Adam and Becky - all aspects have been dealt with professionally and efficiently....
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Comment on agent fees
you get what you pay for - well worth paying Northwood a little more than some other agents to get a superb service and peace of mind.
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Jan 22,2016
Minithumbup
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Jan 22,2016
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Really pleased with the service from Northwood. Adam was helpful and honest when discussing the sale, and Leanne forwarded on information quickly....
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Comment on agent fees
Very reasonable and transparent
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Dec 21,2015
Minithumbup
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Dec 21,2015
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Overall was very pleased with the service provided. Went into great detail with inventory and also kept me up to date with goings and any changes, using phone call and email do to so. Was pleased with the service and will definetely be using Northwood in future and reccomending also...
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Dec 17,2015
Minithumbup
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Dec 17,2015
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From my first telephone conversation with Adam, I felt he was genuinely interested and sounded very proactive. This was the deciding factor in choosing Northwood to act as agents for our house sale. He was extremely efficient on the first visit to our home and the photos were well presented. I liked the regular updates after viewings and the honest feedback. The office staff always seemed to be up to date with progress whenever I had cause to call in. I would recommend Adam and his team. Very pl...
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Comment on agent fees
Why pay high fees for the main street estate agents when you get an excellent service for a very competitive price.
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Dec 11,2015
Minithumbup
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Dec 11,2015
0 people found
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I came to the Bolton area to work on a contract and I only met Adam and Angela in person but also dealt with Leanne and Becky online and over the phone. All I want to say is from the day I viewed the house until the day I left,all four staff at this branch went out of their way to help me with any problems I needed fixed at the house and also with any advice I needed from them.I am possibly starting another contract in the area in 2016 and will only look for a new rented house through the same b...
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Nov 24,2015
Minithumbup
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Nov 24,2015
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I have used Northwood for a tenant find and full manage for 12 months. The staff have been very efficient and responsive to everything that has happened so far. They were also very understanding and helpful with my situation with a very unhelpful block manager. Personally I find the tenant find fee expensive, but saying that, they found me an excellent tenant, who has been no problem at all.. Their management fee of 10% was pretty fair. If it wasn't for my property business struggling financial...
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Comment on agent fees
tenant find fee is a month's rent plus VAT. For me, I thought that was a little dear but I gather its fairly standard.
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Nov 19,2015
Minithumbup
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Nov 19,2015
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The initial valuation and photograph's of my property was done proficiently, the following day all details were put on the website. The property had been for sale 3 weeks when a viewing was arranged, this first viewing has led to the completion of a sale, with the process taking 13 weeks from start to finish. I would definitely use Northwood again and recommend them to others. I have sold properties in the past and have found Northwood to be very efficient in comparison to other companies I hav...
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Comment on agent fees
Excellent, I had agreed a contract when an offer for reduced fees was in place for a limited time. I had sold a Holiday home in Cornwall in July 2015 and was charged three times the amount Northwood have charged plus I had to pay VAT.
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Nov 02,2015
Minithumbup
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Nov 02,2015
1 people found
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Both myself and associate first contacted Northwood after having a terrible experience with another landlord and estate agent. They dealt with us in the utmost professional and friendly manner, couldn't be any more helpful, and the speed in which the paper work and various checks were carried out better than any other estate agent I have previously used. I would 100% recommend and use again....
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Sep 19,2015
Minithumbup
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Sep 19,2015
0 people found
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have been with Northwood since 2009 as a landlord on guaranteed rental option absolutely outstanding service throughout this period no problems what so ever would thoroughly recommend them to anyone who wanted complete piece of mind , without doubt in my experience the best estate agent chain in Britain and the reassurance of knowing it isn't an independent is worth it's weight in gold I genuinely as an impartial landlord cannot praise Northwood in Bolton, The Manager and all and I stress all th...
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Comment on agent fees
No Problem all good
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Aug 20,2015
Minithumbup
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Aug 20,2015
0 people found
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From the start Adam and the rest of the team did everything they could to ensure that renting my property was a painless experience. Feedback from prospective tenants was given quickly so that I could act on the suggestions. Unfortunately, a tenant changed their mind about renting and as this was the week before Christmas, renting took longer than expected, however Adam was very proactive in ensuring the property was well advertised and tenants were found. The property is managed by Northwood ...
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Aug 19,2015
Minithumbup
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Aug 19,2015
1 people found
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What can I say . Compared to the other people who ran before they are Fantastic. There is great communication, things get done and they are friendly. I have used them for 8 years and these are a great team. If anyone gives them bad feedback Maybe the person giving the bad feedback needs to look At themselves and they have probably done something wrong. I would always recommend them !!! They are very professional. Well done Northwood Bolton...
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Aug 18,2015
Minithumbup
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Aug 18,2015
5 people found
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As a customer of Northwood since 2006, they have certainly upped their game with the new management team of Leanne and Becky. Prior to that communication and the way they they looked after me was rather baffling. They were never totally honest with me and had to chase them up to get rental payments. Thankfully now that is an issue of the past, the only (minor) complaint I would have is that they sometimes take over a day to respond to what I see as a low level query so I expect a quicker respo...
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Aug 18,2015
Minithumbup
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Aug 18,2015
0 people found
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I can strongly recommend using Northwood either as a landlord or tenant. From the very start the staff have always been very helpful and professional especially Becky and Angela who provide excellent customer service. If ever there is a problem I will telephone and speak to Becky who always helps to find a solution. No problem is too big or too small. Thank you Northwood....
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Aug 10,2015
Minithumbup
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Aug 10,2015
1 people found
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Upon requesting that Northwood come out and view my property foe a valuation with a view to selling it, adam attended within 24hrs. Upon me actually instructing Leanne that I wish to sell with northwood, Leanne organised the for sale board went up the following morning. Adam came out within 24hrs and signed up paperwork and by the Monday am it went on zoopla. That was this week 3/815 and I have had an offer on it. Thank you for acting so quickly. I have recommended northwood to colleagues at wor...
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Aug 07,2015
Minithumbup
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Aug 07,2015
0 people found
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Leanne and the tram At Northwood exceeded in my expectation, having used other agents before I have to say it has been a much more pleasurable experience dealing with a professional agent like Leanne and her team , nothing is too much trouble highly recommend them...
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Fantastic service , having used other agents previously it was a refreshing change to work with a professional and friendly team who really knew their stuff ! Happy to recommend time and again faultless service and a very happy landlord and tenant
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Aug 06,2015
Minithumbup
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Aug 06,2015
2 people found
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Great communication and proactive approach. Also really good at safeguarding a landlord's interests whether in referencing or keeping on top of any potential problems before they become big issues...
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Aug 06,2015
Minithumbup
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Aug 06,2015
2 people found
this helpful
Working within the legal sector i knew if various different estate agents, however after meeting with a few we decided Northwood would be best suited for us. The staff were helpful, approachable and always happy to answer any questions we had. I would highly recommend them to friends & family....
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Aug 06,2015
Minithumbup
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Aug 06,2015
0 people found
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I would highly recommend the Northwood team at the Bolton Branch. Very friendly and deal with my enquiries quickly and efficiently....
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Jul 22,2015
Minithumbup
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Jul 22,2015
3 people found
this helpful
There seemed to be a bit of communication difficulty to start between the office staff and agent visiting my property as my first appointment was missed, which was disappointing as I'd taken the time out of work. I had spoke to someone at the office however my message wasn't passed on to Adam to confirm the appointment and I was left waiting for 15 minutes before finding out the appointment wouldn't go ahead. Communication improved from my second appointment and the overall service was good. Ad...
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May 08,2015
Minithumbup
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May 08,2015
2 people found
this helpful
Excellent all the way through i would highly recommend this company to deal with. Adam,Leanne and Becky were a pleasure to deal with and any queries that came up they dealt with them very quickly and efficiently. A very professional team of people....
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Comment on agent fees
Very competitive fees
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May 06,2015
Minithumbup
By:
May 06,2015
2 people found
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Excellent team . cheerful, friendly and very helpful staff when answering our questions explaining whole process clearly and honestly keeping us in the picture of what to expect. Sold when other agents were slow to act or didn't have their customers best interest at heart....
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By: Leanne
May 15, 2015
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Thank you for your feedback. We are always happy to answer any questions and are so pleased that we could sell your house.....
Apr 24,2015
Minithumbup
By:
Apr 24,2015
5 people found
this helpful
The reason why I like Northwoods is because the staff are all really friendly and approachable, nothing is too much trouble for them, you can ring them as many times as you like and they are as nice to you on the last call as they were on the 1st. They are on the ball keeping you up-to-date with everything, but mainly they don't lie to you, they tell you exactly how it is. I was recommended to them by my brother, and I must admit I was very skeptical with me living in Swinton and their office be...
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Apr 23,2015
Minithumbup
By:
Apr 23,2015
6 people found
this helpful
Moved out of my family home and became a tenant in February this year, I could not have asked for a better letting agents to help me with my first move, than Northwood. Right from the beginning they have supported me and have always extremely approachable and helpful. They also are very attentive to personal details and show a willingness to provide the best service at all times. Customer service either by email or phone has always been excellent and very professional. Very happy that my first e...
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Comment on agent fees
Joint Application - ‚£200 1 Months rent upfront - ‚£450 1 Months rent deposit - ‚£450 Decent in my opinion.
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By: Leanne
Apr 23, 2015
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Thank you for your review, we really appreciate the feedback. Customer service is our number one priority and we are alway happy to help.....
Jan 28,2015
Minithumbup
By:
Jan 28,2015
4 people found
this helpful
On reccmendation I decided to let Northwood take care of renting my property. There were a few initial teething troubles but then Leanne took over and I have had no reason to complain since. I find the staff very honest, competant. reliable and friendly. It is very important for me to have a company who I can rely on, as I now live in Thailand. I definately recommend Northwood.. Steve Thailand...
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Areas covered
  • BL1
  • Westhoughton
  • BL2
  • Horwich
  • BL3
  • Bolton
  • BL4
  • BL5
  • BL6
  • BL7
  • BL8
  • BL9
  • BL0
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £66,500
  • Max: £305,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 10 2 6 0 0 0 2 0
Leanne Keane Leanne Keane
Branch Manager
16 reviews

About Leanne No description set View full profile
Becky Parnell Becky Parnell
Administrator
15 reviews

About Becky No description set View full profile
Angela Merrick Angela Merrick
Negotiator
10 reviews

About Angela No description set View full profile

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Fees

No fees set.
Last updated at 1:58 PM 10/09/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:58 PM 10/09/2015 by allAgents

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