• Staff picture
    Nin Rehal
  • Staff picture
    Allison
  • Staff picture
    Latha
  • Staff picture
    Aaran
  • Staff picture
    Chloe James
As a leading Birmingham estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

70 Bromsgrove Street Birmingham
West Midlands
B5 6NU

0121 622 5066

“Happy Overseas Landlord...”

Oct 17,2018
Minithumbup
Aaran
Latha
By: 'Overseas Landlord'
Oct 17,2018
0 people found
this helpful
I strongly recommend Aaran and Northwood without hesitation. Polite, efficient and knowledgable. They are achieving returns in excess of my expectations. I have used several other agents in Birmingham and Northwood are the best by a long way....
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Comment on agent fees
Very reasonable for the quality of service.
Was this helpful? Yes

“Happy Tennant...”

Jun 12,2018
Minithumbup
By: 'Shaun'
Jun 12,2018
0 people found
this helpful
I had a very happy four years renting a property through Northwood. The staff are very approachable and polite, and I always found any transactions of renewals smooth and speedy, and they were always happy to explain anything I didn't understand or deal with ...
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Comment on agent fees
I always find the fees on all agents very high, so I guess the Northwood fees are with the same range as all others in the area.
Was this helpful? Yes

“Managed letting...”

Jun 09,2018
Minithumbup
Aaran
By: 'Vickram'
Jun 09,2018
0 people found
this helpful
I moved to use Northdwood after just over a year using another agent. From the start, Aaran and the team have been efficient and clear. Issues are dealt with proactively, while keeping me informed regularly - everything I would want from an agent managing my ...
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Comment on agent fees
Fees are in line with other letting agents, although service from Northwood is better.
Was this helpful? Yes

“Fantastic...”

May 30,2018
Minithumbup
Nin Rehal
Chloe James
By: 'A P Court'
May 30,2018
0 people found
this helpful
Nin and the whole team at Northwood made my move in quick and efficient, even assisting with ordering a bed!! Friendly staff nothing too much trouble. Would recommend....
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Comment on agent fees
inclusive fees no hidden extras
Was this helpful? Yes
Mar 10,2018
Minithumbup
Aaran
Nin Rehal
By: 'Happy Landlord!'
Mar 10,2018
0 people found
this helpful
I am extremely impressed with the service offered by Northwood. In short, 2 other letting agents were tasked with letting my property. With clear communication every step of the way, it was around 2 weeks before Aaron let my property! He is curteous and very good at ...
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Was this helpful? Yes
Feb 28,2018
Minithumbup
Aaran
By: 'SatisfiedLandlord'
Feb 28,2018
0 people found
this helpful
I would recommend Northwoods to prospective landlords. The service is tailored to individual needs and I was treated in a polite and courteous way. I liaised closely with Aaran Ryatt and would commend him on understanding my circumstances and finding a tenant for my property ...
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Was this helpful? Yes
Feb 16,2018
Minithumbup
Allison
Aaran
By: 'Bekey'
Feb 16,2018
0 people found
this helpful
I would like to thank Northwood for their expertise in both letting and selling my property. Allison carried out a professional service on the sale and completion of my property. Aaran Ryatt deals with my letting issues. Both of them are quick to respond, friendly ...
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Comment on agent fees
ok
Was this helpful? Yes
Feb 15,2018
Minithumbup
Nin Rehal
Chloe James
By: 'James'
Feb 15,2018
0 people found
this helpful
We first became aware of Northwood when they became the letting agents for a neighbouring property. Nin Rehal introduced himself to us and explained their role, and asked us to let him know immediately if we had any concerns regarding the letting of the property. ...
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Was this helpful? Yes
Jan 25,2018
Minithumbup
Chloe James
By: 'Emanuele'
Jan 25,2018
1 people found
this helpful
We have had a very good experience in applying to and starting a new tenancy in Birmingham with Northwood. Chloe and Aaron were very reliable, available to all our requests, and everything looked clear transparent. We are very satisfied and we would highly recommend the ...
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Comment on agent fees
Ok
Was this helpful? Yes
Jan 23,2018
Minithumbup
Chloe James
By: 'Jack'
Jan 23,2018
0 people found
this helpful
I've recently let out my apartment with Northwood and have been extremely pleased with the level of service so far. From the initial introduction, to finding a tenant, to my first months rent received, Northwood have been incredibly clear and helpful with any fees, ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 23,2018
Minithumbup
Aaran
Chloe James
By: 'Steve Hendrick'
Jan 23,2018
0 people found
this helpful
Having had a handful of City Centre agents out to appraise my new BTL property, I was instantly drawn to Northwood's attention to detail and how their managed services would benefit my needs. Aaran was able to answer all my questions with confidence and ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 04,2018
Minithumbup
Aaran
Nin Rehal
By: 'Foosh'
Jan 04,2018
0 people found
this helpful
Northwood has been very professional and efficient in helping us let out our apartment. They certainly lived up to their tag line so far, making us feel assured that they gave us their best attention at all times. We really appreciate their attention to detail ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 14,2017
Minithumbdown
Allison
By: 'Great Service'
Dec 14,2017
0 people found
this helpful
Allison and Nin carried out a professional service on the sale and completion of my property. Allison always kept me up to date with all the issues throughout the sale and was constantly pushing to get the sale completed in a timely fashion....
read full review
Comment on agent fees
All fees were clearly noted and agreed before works commenced.
Was this helpful? Yes
Dec 12,2017
Minithumbup
Aaran
By: 'Lucas'
Dec 12,2017
0 people found
this helpful
Aaran was professional throughout and very responsive towards enquiries and contact (email). I was constantly updated on the details, stages and prospect over the letting process. Overall everything was easy to manage and no problems for me so far. Would highly recommend Aaran's services ...
read full review
Comment on agent fees
I feel that the agent's fees is fair given the work carried out and what service is included
Was this helpful? Yes
Dec 08,2017
Minithumbup
Aaran
By: 'Jess'
Dec 08,2017
0 people found
this helpful
My husband and I have been very impressed by the professional service from Northwood. Communication with Aaran has been excellent throughout – responding to all our queries in a timely manner and making the process completely stress free. Very happy with the overall service and we ...
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Was this helpful? Yes
Dec 05,2017
Minithumbup
Allison
By: 'Billy Bob'
Dec 05,2017
0 people found
this helpful
Very easy to deal with, throughout the purchase of my purchase. Quick to respond, knew what was going on at all times. Very happy indeed....
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Comment on agent fees
NA
Was this helpful? Yes
Nov 30,2017
Minithumbup
By: 'Cinnamon Pretzel'
Nov 30,2017
1 people found
this helpful
I have been a customer for more than one year. The only reason I chose Northwood is that they rent property in Latitude. My impression of the staff is positive! they try to reply quickly to my emails. They're very friendly, lovely and take ...
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Comment on agent fees
Very expensive
Was this helpful? Yes
Nov 04,2017
Minithumbup
Aaran
By: 'Excited Relocaters!'
Nov 04,2017
0 people found
this helpful
We are relocating from London so having to view places all in one day- came into Northwood and for the first time felt relaxed. We viewed a couple of properties with them and all questions were answered plus nice additional services such as sourcing electricity ...
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Comment on agent fees
I think the agent fees are reasonable and average in the market- haven’t had a checkout fee before so that’s one to consider but nothing extortionate
Was this helpful? Yes
Oct 08,2017
Minithumbup
Aaran
By: 'Nicolai'
Oct 08,2017
0 people found
this helpful
After several years of working with Centrick Properties, lags in communication brought us to conclusion that it was time to find a more responsible and responsive agency to manage our properties in Central Birmingham. Having done an online research we shortlisted Northwood Birmingham along with ...
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Comment on agent fees
Not the cheapest on the market, but we were ready to pay that price for a comprehensive full management service pack.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Chloe James
By: 'Tina'
Sep 08,2017
0 people found
this helpful
Chloe worked in a very professional way. Very impressive. Highly recommend! The rent cost and service charges were reasonable as well. 5 star customer service for Chloe.....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
Aaran
Chloe James
By: 'Mark'
Aug 25,2017
0 people found
this helpful
Very impressed with the high level of customer service from both Chloe and Aaron. Very responsive to my needs to rent my flat. Fees for letting are very reasonable. Let my property within 3 weeks. Very professional and trustworthy. Will use again when I need to ...
read full review
Comment on agent fees
Agent's fees are very reasonable. Would recommend to others.
Was this helpful? Yes
Aug 13,2017
Minithumbup
Allison
Nin Rehal
By: 'Bish'
Aug 13,2017
1 people found
this helpful
I would like to thank Northwood for their expertise in both letting and selling my property. They have a simple, straightforward and professional management style that made both processes very simple. They are a very approachable and friendly team....
read full review
Was this helpful? Yes
Aug 10,2017
Minithumbup
Allison
By: 'vineet'
Aug 10,2017
0 people found
this helpful
We recently bought our dream home through northwood estate agent and from first viewing to finally getting the keys Allison took care if us. In simple words I can say she is just outstanding. The way she co -ordinated everything was just amazing. She managed ...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Allison
By: 'Declan'
Aug 09,2017
0 people found
this helpful
I have recently purchased a property via Northwood estate agents, throughout the transaction i was looked after by Allison. i can only describe the service provided by Allison as outstanding, from the initial viewing up until completion she did everything possible to make my purchase ...
read full review
Was this helpful? Yes
Jul 30,2017
Minithumbup
Aaran
By: 'Bobby'
Jul 30,2017
0 people found
this helpful
I met Aaran initially when he worked for Connells and got great service from him there which is why I decided to appoint them as our letting agents for our family properties. Then all of a sudden the service dropped with Connells as issues became ...
read full review
Comment on agent fees
Agent matched Connells fees - so cannot complain here.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Aaran
By: 'Az'
Jul 05,2017
0 people found
this helpful
Great professional service provided by Aaran during the initial viewing and contracts stage, excellent and helpful service after move in. Overall would recommend....
read full review
Comment on agent fees
Fees are reasonable for service provided.
Was this helpful? Yes
May 08,2017
Minithumbup
Latha
By: 'StefanS'
May 08,2017
1 people found
this helpful
I lived in Birmingham for nearly 4 years. In this time I moved about 3 times and I worked with 3 different agencies. Of all of those agencies Northwood Birmingham provided the best services. They manage a range of nice and modern properties in the city centre. I ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 25,2017
Minithumbup
Allison
Nin Rehal
By: 'Hannah'
Apr 25,2017
2 people found
this helpful
Once Northwood understood I wanted to be kept firmly in the loop of my sale they were fantastic. Nin came and look great pictures and gave me great advice on how to make the apartment look more welcoming during viewings. Alison was always to hand ...
read full review
Comment on agent fees
Amazing value.
Was this helpful? Yes
Mar 04,2017
Minithumbup
By: 'Arthur'
Mar 04,2017
2 people found
this helpful
For my first house rental experience in the UK, Sophia was helpful and made the process simple and straight forward from the beginning to the end. The rental property was in good order and the regular house inspections were un-intrusive. Repairs were also made reasonably ...
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Was this helpful? Yes
By: Sophia Hewston
Mar 04, 2017
View all comments (1)
Thank you for your kind words Arthur. I am very happy to hear that you were pleased with the service we provided. If you were ever in Birmingham in the future and require a property, I would be more than happy to help. ...
Feb 10,2017
Minithumbup
Allison
By: 'Shelley Eva Haden'
Feb 10,2017
2 people found
this helpful
Alison was our Angel. She made every effort to ensure our first time purchase was a positive, successful one. She chased parties, answers questions and gave us continued support and advice through out the entire process. Alison's positive and enthusiastic energy was contagious and her ...
read full review
Comment on agent fees
N / A
Was this helpful? Yes
Areas covered
  • B1
  • B2
  • Birmingham
  • B3
  • B4
  • B5
  • B13
  • B15
  • B17
  • B18
  • B29
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £95,000
  • Max: £220,000

Letting
  • Min: £0
  • Max: £210,000

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 0 41 1 8 1 16 0 2 0
Staff picture Nin Rehal
(28)

Staff picture Allison
(12)

Staff picture Latha
(8)

Staff picture Aaran
(14)

Staff picture Chloe James
(7)

Fees

Standard Deposit - 2 months' rent
Administration Fee - £285 per applicant or £425 for a couple
Guarantor Fee - £120 per guarantor
Tenancy Renewal Fee - £80
Pet Fee - £200 (Only if Landlord or Managing Agent authorises)
Early Release from Tenancy - £375 inc VAT
Last updated at 26/05/2017, 2:22 PM by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 2:22 PM 26/05/2017 by allAgents

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