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    Allison Talbot
  • Nin Rehal
    Nin Rehal
  • Latha Jayaprakash
    Latha Jayaprakash
  • Sophia Hewston
    Sophia Hewston
As a leading Birmingham estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

i - Land Building, 70 Bromsgrove Street Southside, Birmingham
West Midlands
B5 6NU

0121 622 5066

Sep 26,2016
Minithumbup
By:
Sep 26,2016
Featured Review
0 people found
this helpful
Nin is a professional as well as a genuine person who keeps up to his promises. His advice is sincere and he always has the best interests of his clients whether it is the landlord or the tenant. I am so glad that I followed his advice and he has successfully let me my property with 6 months advance rent! Allison is extremely helpful in liaising with the tenant. She actually went out of her way to explain the tenant how to work the boiler and saved me some money. Thank you! Sophia was fa...
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Comment on agent fees
The fees are fair but the quality is excellent.
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Aug 25,2016
Minithumbup
By:
Aug 25,2016
Featured Review
0 people found
this helpful
Northwood have been letting my city centre property for years, and they have always provided a great service. I recently decided to sell my property, and Sophia was very helpful in assisting with the sale....
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
Featured Review
0 people found
this helpful
Excellent professionals who went the extra mile. Nin actually brought the keys across the city in order to save me stress and time on the removal day. Freda was extremely helpful and continues to be a great support during our first week in the new property. We had complete confidence in their ability to sort out any problems we had....
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Comment on agent fees
Well worth it!
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Aug 16,2016
Minithumbup
By:
Aug 16,2016
Featured Review
0 people found
this helpful
We were delighted with the way Northwood Birmingham handled our purchase of a property. The sale took some time to progress but throughout the process, Freda was communicative and helpful. This makes a pleasant change from agents we have experienced in the past. Will definitely recommend Northwoods in Birmingham....
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Comment on agent fees
Not applicable as was a buyer.
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Jul 31,2016
Minithumbup
By:
Jul 31,2016
Featured Review
0 people found
this helpful
Excellent service, managed to offer for a property and complete in only 2 months. Thank you so much for providing such a professional service, also a smooth transition of the property, it is much appreciated....
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Comment on agent fees
N/A purchase of property, no fees.
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By: Freda Kendall
Jul 31, 2016
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Thank you for your kind words Gary. I am delighted that you have been pleased with the service. Look forward to assisting you in the future. Kind regards Freda....
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
I've been with Northwood a number of years now and they're very responsive and efficient, particularly Latha and Sophia. Both very polite and friendly. Signing up to my most recent studio was a breeze....
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Comment on agent fees
Possibly the only sticking point is that they are a little higher than the average, but I've not had any issues in my most recent tenancy, and I have painlessly been advised that I'll get 100% of my deposit back within 24 hours of my landlord approving this, so whilst it might be steep when moving it, it's nice when you move out and get it all back.
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May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
Freda was most helpful throughout our sale.It's a stressful time and she was on the ball the whole time. Always replying to emails and phone calls. I cannot thank her more for helping us, I would certainly use Northwood again....
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Comment on agent fees
Good
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By: Freda Kendall
May 16, 2016
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Thank you for your kind review, it has been a pleasure to act for you. Kind regards Freda Kendall....
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
great and friendly service with decent knowledge and a very swift turn around. Northwood have been by far the best letting agent I've had to deal with....
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Comment on agent fees
Perhaps a little higher than others, but so far the service has been great.
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Northwood is a top-notch letting agency. The team is professional, knowledgeable and friendly. Freda helped me finding the right property for the right price in Birmingham city centre. She also helped me with all the paper work involved in this type of transactions. I can't praise her highly enough! I would definitely recommend her and her agency for anybody looking to buy/rent a property in Birmingham....
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Comment on agent fees
Fair
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By: Freda Kendall
May 10, 2016
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Dear Marco, Thank you for your kind review, I am delighted you were happy with the service and I look forward to assisting you in the future. Kind regards Freda....
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
My partner and I had already been delighted with the service we had received by Northwood Birmingham to date so when our boiler packed in I was not concerned at all as I felt comfortable knowing that Northwood would make sure it was fixed as soon as possible. I was extremely happy with the speed and efficiency of Northwood in contacting someone to come out the same day to resolve the issue we had with our boiler. From start to finish the whole thing was resolved between the time that I left for ...
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By: Sophia Hewston
May 10, 2016
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Hi James, thank you for your kind words. It is always satisfying to hear that our clients are happy with our service. Kind Regards Sophia....
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
We would like to thank Sophia & Northwood Birmingham for arranging such a beautiful apartment for us. The agency was quick and very professional throughout the process. It was such a delightful and warm gesture from the landlord as well to welcome us in our new home with lovely flowers, delicious chocolates and thoughtful greetings. Overall feeling of being into this apartment is indeed very positive & awesome and we once again thank you for that. Many Thanks!...
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Comment on agent fees
Good
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By: Sophia Hewston
May 03, 2016
View all comments (1)
Thank you for your kind words. I am very pleased you are happy with both your new apartment and the service Northwood have provided you with. Kind Regards Sophia....
Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
Top Class service provided by both Freda and Nin. Very organised. Great Communication. Very friendly. From the moment I made the inquiry to purchase the property, I could feel that i was dealing with extremely professional people at Northwood. Freda in particular has been very quick and efficient with her responses as well as supportive and understanding....
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Comment on agent fees
Good
Was this helpful? Yes
By: Freda Kendall
Apr 29, 2016
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Thank you Syed for your kind review, I look forward to moving you into your new home as smoothly as possible. Kind regards Freda Kendall....
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
I am very happy with their service. I wish all estate agent could be like them. Very efficient, polite and attentive. They are professionally spot on. When they say "Assuring you of our best attention at all time" on an email they really meant it. I highly recommend them to anyone like to deal with their lettings and for sales!...
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Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
We have been very impressed with Northwood throughout our move. Having seen a number of properties with different agents, Aaran came across as immediately more professional: he knew the property well and answered all of our questions without any issues. We have also been very happy with the treatment from the rest of the team, who have responded to our queries with patience and have been extremely helpful (both before and after our move). The only issue we would raise is the cost of the referenc...
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Comment on agent fees
Higher than average, but for a very high quality of service.
Was this helpful? Yes
By: Sophia Hewston
Apr 27, 2016
View all comments (1)
Thank you James for your kind words. I am pleased to hear that you are happy with the service that has been provided to you by Northwood. Kind Regards, Sophia....
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
It has been a real pleasure to deal with Freda. She is extremely organised and efficient, always paying attention to every detail. She even organised 3 viewings before getting the flat!. Thank you very much to Freda, Aaran and Peter (for the viewings). I wont hesitate to use our services in the future and recommend you to friends....
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By: Freda Kendall
Apr 25, 2016
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Dear Cristina, Thank you for your kind review, I am pleased you have been happy with the service provided. All the very best in your new home. Regards Freda....
Apr 19,2016
Minithumbup
By:
Apr 19,2016
1 people found
this helpful
I have been a landlord with Northwood Birmingham since 2011, they professionally and efficiently manage 3 of my properties. I have never had any issues whatsoever and have always found them to act in both mine and the tenant's best interests, even though I arrange all my own maintenance, they work with me to ensure everything runs as smoothly as possible. Some of my chosen contractors have caused issues with the tenants in both their time keeping and standard of work, but Northwood have always...
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By: Freda Kendall
Apr 19, 2016
View all comments (1)
Thank you for your kind review, we always try to assist both landlords and tenants. regards Freda Kendall....
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
I contacted the branch through rightmove and then emailed Sophie directly after that. The whole transaction was handled very professional, with Sophie being very helpful and personable....
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Comment on agent fees
didnt get that far
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By: Sophia Hewston
Apr 22, 2016
View all comments (1)
Thank you Steve for your kind words. Hopefully Northwood can be of service for you in the future. Kind Regards Sophia....
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
Northwood are a fantastic estate agent to liaise with. Every agent I have personally dealt with have been professional and expressed excellent sales and customer service skills. I would definitely recommend this estate agent to anyone looking to sell their property or rent. They have competitive fees and Freda in particular has been a pleasure to communicate with as she is super sufficient, proactive professional and has been dealing with the sale of my property efficiently. I really appreciate ...
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Comment on agent fees
Reasonable and competitive
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By: Freda Kendall
Apr 11, 2016
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Thank you for your kind review, I am delighted you are pleased with the service. Kind regards Freda Kendall....
Apr 11,2016
Minithumbdown
By:
Apr 11,2016
0 people found
this helpful
I have been living in a Northwood Estate Agents owned and managed property in Birmingham since September last year and I can honestly say they are one of the worst letting agencies I have ever dealt with. There were a number of issues in the flat from the moment we moved in (for example a light didn't work - that took two months to fix) and getting anything done is a trial. I have lost time of the amount of hours I have spent email and phoning to get anything done. There are still problems in th...
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By: Freda Kendall
Apr 19, 2016
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Dear Tennant, I am disappointed to read your review and sorry you have felt that Northwood has not assisted you throughout your tenancy, but as explained on numerous occasions, when the landlord uses their own contractors, sadly our hands are somewhat tied. We do not agree with your comments, especially when we have negotiated a week's rental refund and a complementary clean of the apartment for you because of the inconvenience caused by the landlord's workmen. I do hope you enjoy the rest of y....
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
I have been with Northwood for 18 months and I highly recommend them. From my first meeting with Mr Rehal I was extremely impressed by the professionalism and work ethic. The process of renting out my property was made very simple and the team took care of everything. All of my dealings with the team have been polite and informative. Any questions I have are answered quickly. The team make regular inspections of my property and report back on the condition and if any maintenance issues require m...
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Comment on agent fees
I am happy with the terms agreed.
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
Professional and prop service provided all the way through, very happy with their service and highly recommended for anyone who is purchasing through them in the future....
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By: Freda Kendall
Mar 10, 2016
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Thank you for your kind comments Cherry. Looking forward to assisting you further with our exceptional management and letting service.....
Feb 05,2016
Minithumbup
By:
Feb 05,2016
1 people found
this helpful
I met them during my stay in UK to view the apartment for sale at Birmingham. They have been very helpful, attentive and willing to provide me advice on everything what I asked for. Definitely the service provided by them was nothing short of 5 star....
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By: Nin Rehal
Feb 07, 2016
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Thank you for thanking the time to review Omar. If you need any further help or assistance with your property search please feel free to contact the team.....
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
The agency is really professional, reliable and especially fully understood the situation and difficulties which the tenants are facing for. But the most important is that they are strongly willing to sort your problems out and make efficient actions. Highly recommended to other tenants cause the agency can be really reliable in the emergency time....
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By: Freda Kendall
Apr 15, 2016
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Thank you for your kind review Ming, I am delighted you are pleased with the service, we always try to assist our tenants where possible. Kind regards Freda Kendall....
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
Very good service, lovely staff, very patient and professional, I will recommend this agency to all my friends. Thanks for everything...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
My experience with company it just exceptional. They are highly organised and very professional. They are very passionate about their work and really proud of their work. Mr. Nin is very helpful person and really understand and try to accommodate tenant need. Their properties are well maintain and always willing to assist with given need or future requirement. So far my journey with them as tenant is really fantastic and hoping it will be same at end also. I can really recommend any one who re...
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By: Scorpio88
Nov 20, 2015
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Thank you for your kind words, all the very best in your new home - Freda Kendall....
Oct 08,2015
Minithumbup
By:
Oct 08,2015
1 people found
this helpful
We needed to let our property out at short-notice so I read the reviews online of different agents around B5 and noticed that Northwood seemed to have the best ratings. So I gave them a call and arranged for their agent to visit the property. Aaran was very professional in all his dealings with us, gave us good advice, so on the basis of our initial meeting we decided to go with Northwood. The Agent put our property on the market for a speculatively ambitious amount, and despite this we were ...
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Oct 02,2015
Minithumbup
By:
Oct 02,2015
0 people found
this helpful
A very professional service, though the time of documental process is longer than expected due to the mananging company change, but it is not their fault, they always help me to chase and push the process, and now finally everything complete perfectly. Many thanks for their service and definitely would recommend to everyone...
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By: Scorpio88
Nov 20, 2015
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Thank you for your kind words, all the very best in your new home - Freda Kendall....
Sep 14,2015
Minithumbup
By:
Sep 14,2015
2 people found
this helpful
Aaran did a superb job helping us through the process of letting our house. He was highly efficient in arranging all necessary paperwork and services to have the house ready for letting. The whole process from first contact to letting the house at asking price took 2 weeks, an astonishing result for us. Excellent service, dedicated, friendly and professional....
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Aug 20,2015
Minithumbup
By:
Aug 20,2015
0 people found
this helpful
Northwood have managed my property since 2009 and have provided an excellent service throughout. They are very professional and thorough in every service they provide. I had no problem with any of the tenants they found and any maintenance issues that did arise were dealt with swiftly. If I ever buy another property for rental I will be using Northwood again....
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Aug 14,2015
Minithumbup
By:
Aug 14,2015
1 people found
this helpful
Northwood Birmingham Central Ltd: This agency I aptly describe as 'Slick'. They've given me both an admirable first and lasting impression; found me great accommodation that meets both my budget, value for money and high expectations. Northwood seem largely committed to run their business with flair, adaptability and empathy, timely correspondence; and, working quietly enough in the background for tenants to feel 'homely' during their tenancy bond, and less a sense of intrusion on the agency'...
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Comment on agent fees
Fair. Accords with the contemporary property renting market place.
Was this helpful? Yes
Aug 11,2015
Minithumbup
By:
Aug 11,2015
2 people found
this helpful
last 4 years it has been a hassle and stress free with my tenants and Freda sold the flat issue free..highly recommended!...
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Comment on agent fees
im happy
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By: Scorpio88
Nov 20, 2015
View all comments (1)
Thank you for your kind words, all the very best in your new home - Freda Kendall....
Aug 10,2015
Minithumbup
By:
Aug 10,2015
2 people found
this helpful
Staffs are all very friendly, professional and considerate. All enquiries and reports were answered quickly and efficiently. I has been with them for about 2 and half years, I am very satisfied with their services and I think they deserve a very good reputation....
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By: Scorpio88
Aug 10, 2015
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Thank you for your kind words, all the very best in your new home - Freda Kendall....
Aug 10,2015
Minithumbup
By:
Aug 10,2015
2 people found
this helpful
Helpful lot with their best effort to keep both the parties, landlord and tenant, happy, with a fair approach. Good record keeping which helps ....
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Aug 10,2015
Minithumbup
By:
Aug 10,2015
1 people found
this helpful
I am extremely happy with the professional and efficient service I have recieved from Northwood. The staff are extremely polite and if I have had any problems or issues such as repairs they have been rectified immediately. A great team effort....
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
1 people found
this helpful
Northwood Birmingham has managed my apartment at Latitude since we bought it in 2008. The firm is extremely professional in their approach to their work, in particular, the quality of tenants and overall maintenance of the apartment. I find them proactive and over the period under review, we have not had a void period, and we are constantly updated on any material developments. It is simply a delight to work with this firm and I would be more than happy to recommend them....
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Comment on agent fees
Happy
Was this helpful? Yes
Areas covered
  • B32, B33, B34
  • B5
  • B42, B43,
  • B1, B2,
  • B68, B67, B69
  • B3, B4
  • B18, B20
  • B15
  • B44, B45
  • B13, B14
  • B71, B73, b74
  • B16, B17
  • B7
  • B11, B12
  • B21, B23, B24
  • B9, B10
  • B25, B26
  • B6, B8
  • B29, B30, B331
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £97,500
  • Max: £180,000

Letting
  • Min: £0
  • Max: £97,500

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 0 29 1 6 0 10 0 2 0
Allison Talbot - no image available Allison Talbot
Property & Maintenance Coordinator
1 reviews

About Allison Allison has worked in estate agency and property management for over 25 years. Allison is looking forward to working within a professional team of people. Outside of work Allison enjoys spending time View full profile
Nin Rehal Nin Rehal
Managing Director
21 reviews

About Nin Nin started Northwood Birmingham in 2008. Nin, together with his team, keeps the office running professionally and competently. Our reputation is extremely important and our office attracts, and retai View full profile
Latha Jayaprakash Latha Jayaprakash
Accounts Manager
6 reviews

About Latha Latha joined the team in 2012, and came from a background in Accounts, which has been gained over a number of years. Latha?s main role within Northwood is ensuring that Landlord payments and the accou View full profile
Sophia Hewston Sophia Hewston
Property Manager
32 reviews

About Sophia Sophia joined the team in 2011 as an Apprentice, and has since grown and shone within Northwood to become our Lettings & Maintenance Co-ordinator. Customer satisfaction throughout the whole process is View full profile

Job vacancies

Please see a list of jobs available

Fees

Standard Deposit - 2 months' rent
Administration Fee - £220 per applicant or £360 for a couple
Guarantor Fee - £120 per guarantor
Tenancy Renewal Fee - £80
Pet Fee - £200 (Only if Landlord or Managing Agent authorises)
Early Release from Tenancy - one months' rent + VAT
Last updated at 10:13 AM 02/09/2015 by Sophia Hewston

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 10:13 AM 02/09/2015 by Sophia Hewston

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