Basingstoke, RG21
4.8/5, 116 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
92% lettings fee satisfaction
As a leading Basingstoke & Winchester estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So ... show more As a leading Basingstoke & Winchester estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.

So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood UK | Estate Agents | Letting Agents

Opening Hours
Address

Northwood
37 Winchester Street
Basingstoke
Hampshire
RG21 7EF
01256 350015

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £129,000 £397,500
Lettings 88% 92% £450 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 37 3 13 0 10 0 5 0
Areas covered
  • SO22
  • RG21
  • SO23
  • RG22
  • SO24
  • RG23
  • GU34
  • RG24
  • RG25
  • RG26
  • RG27
  • RG28
  • SO20
  • SO21
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties
Images & Videos

“I have been given an excellent service. I hav......”

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Nov 15,2019
Minithumbup
Carly
By: 'Tony Ludwig'
Nov 15,2019
0 people found
this helpful
I have been given an excellent service. I have the Guaranteed Rental Option. My house has been looked after for almost 10 years, and during that time they have been very professional and helped with all aspects of renting. Repairs have been discussed, I have been ...
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“Letting and selling our property...”

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Mar 07,2019
Minithumbup
Beth
Carly
By: 'Linda and William Archer'
Mar 07,2019
0 people found
this helpful
Northwood managed the letting of our property for 8 years and then the successful sale. We were always quickly advised of any issues and able to address them. Sale was managed professionally for us as we live miles away and Beth kept in touch with us ...
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“Super Service...”

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Mar 06,2019
Minithumbup
Carly
Beth
By: 'Paul'
Mar 06,2019
0 people found
this helpful
Working with Carly from the beginning she walked me through becoming a landlord every step of the way explaining all the different options that I had and explained them in a simple to understand manner. Making the whole experience easy with no stress at all....
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Comment on agent fees
Good
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“Excellent staff!!...”

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Dec 06,2018
Minithumbup
Beth
By: 'Amiee given'
Dec 06,2018
0 people found
this helpful
Really helpful and friendly, had an answer to every question we had and helped us move into our house easily and quickly...
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Comment on agent fees
Good
Was this helpful? Yes
By: Beth
Dec 06, 2018
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Thanks for your lovely comments Amiee! ...

“Faultless...”

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Oct 30,2018
Minithumbup
Carly
Beth
By: 'Happylandlord'
Oct 30,2018
0 people found
this helpful
As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, ...
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Comment on agent fees
The guaranteed income scheme means you get less than you would on a traditional arrangement, but for peace of mind it is worth it. I achieved the goal of walking away from the house and just watching the money come in.
Was this helpful? Yes

“Rental and Sale...”

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Jul 30,2018
Minithumbup
Carly
Beth
By: 'Steve and Marion'
Jul 30,2018
0 people found
this helpful
We originally rented, and then after three years sold our property, all through Northwood. From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were ...
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Comment on agent fees
Good
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“Worst agency ever. All about the money and the property owner...”

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Apr 06,2018
Minithumbup
Beth
Carly
By: 'Grace'
Apr 06,2018
0 people found
this helpful
Charlie - not listed here worst agent ever. Told us there was and has never never damp or mould, which they still maintain is the case. Charlie also said the property may allow pets but then I ask to have the pet and they say ...
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Comment on agent fees
Most expensive fees I have come across I have rented via several other better and cheaper agents, your move Harrt, Foxtons, Strutt and parker. The Fees are so high as they gaurentee rent to landlords. Once the deposit has been returned I will be sending you my full complaint. All communications between us via email will be sent to your landlord to review. I am sure he will be pleased to see you just assume all mould is caused by condensation and the tenants and will not send a professional to look at this but rather send out a leaflet on condensation, with no further checks as to the cause. which has been managed properly by us. Another sign that you are not taking good care of his property.
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“having been a tenant for 3 yrs of Northwoods,I cannot ......”

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Feb 22,2018
Minithumbup
Beth
Holly
By: 'Keith'
Feb 22,2018
0 people found
this helpful
having been a tenant for 3 yrs of Northwoods,I cannot highly recommend the team at Basingstoke enough,any issues were dealt with quickly and in a very professional manner....
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Comment on agent fees
Good
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“I was very happy with the service given by Beth, ......”

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Sep 25,2017
Minithumbup
Beth
By: 'AlpineCourtOwner'
Sep 25,2017
2 people found
this helpful
I was very happy with the service given by Beth, she went the extra mile to ensure that the deal went through, even though both solicitors involved did their very best to not make it happen,even on a couple of occassions, talking to both ...
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Comment on agent fees
As sole agents they were happy to reduce the commission rate involved.
Was this helpful? Yes

“I rented a property through the Basingstoke office for a ......”

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Jul 15,2017
Minithumbdown
By: 'Phil'
Jul 15,2017
0 people found
this helpful
I rented a property through the Basingstoke office for a year recently and was very disappointed throughout. They constantly had took directions from the Landlord and did not represent the tenants very well. The landlord was very reluctant to fix problems, even when safety issues ...
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Comment on agent fees
Average
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“From the first welcome to the picking up of my ......”

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May 17,2017
Minithumbup
Beth
By: 'Steve'
May 17,2017
1 people found
this helpful
From the first welcome to the picking up of my keys, I have found Beth to be approachable throughout. Helpful in my enquiries... And always smiling....
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Comment on agent fees
No fees paid as buying
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“From our very first meeting, Beth was a joy to ......”

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May 02,2017
Minithumbup
Beth
By: 'Leon'
May 02,2017
1 people found
this helpful
From our very first meeting, Beth was a joy to deal with and made buying the property a lot easier than it could have been. I would certainly recommend both Northwood and Beth, to any perspective clients. A very Professional and helpful Estate Agent. Thank ...
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“Northwood Basingstoke were very professional and helpful. We were their ......”

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Dec 30,2016
Minithumbup
Carly
Holly
By: 'Niki'
Dec 30,2016
1 people found
this helpful
Northwood Basingstoke were very professional and helpful. We were their tenants for 3 years and it was a stress free stay. They answered the emails the same day and fixed whatever was needed promptly. When we moved out they returned almost all the deposit. We were ...
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Comment on agent fees
We never got charged unfair fees.
Was this helpful? Yes

“Wanted to thank the team at Basingstoke Northwood for all ......”

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Sep 12,2016
Minithumbup
Beth
Jordan
By: 'Matthew@FERNHILL'
Sep 12,2016
0 people found
this helpful
Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special ...
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Comment on agent fees
Agent's fee - no one likes paying these but they are a fair competitive price.
Was this helpful? Yes

“Buying a house can be a daunting process especially as ......”

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May 30,2016
Minithumbup
Beth
By: 'Sam and James'
May 30,2016
0 people found
this helpful
Buying a house can be a daunting process especially as first time buyers but Beth at Northwood made it easy. Thank you....
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Comment on agent fees
Good
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“I would just like to pop a review on your ......”

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May 30,2016
Minithumbup
Beth
Beth
By: 'Kim'
May 30,2016
0 people found
this helpful
I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling ...
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Comment on agent fees
We negotiated what we thought was a fair price with Northwood given our circumstances.
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“I just want to thank you both so much for ......”

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Apr 22,2016
Minithumbup
Carly
Beth
By: 'Richard'
Apr 22,2016
0 people found
this helpful
I just want to thank you both so much for the management through to sale of my house over the past 2 years. All areas were dealt with quickly and efficiently, with me kept in the loop at all times....
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Comment on agent fees
For the peace of mind, and overall service it's worth the guaranteed rental option, a cheeky little customer discount on sales is always nice too.
Was this helpful? Yes

“We've been using Northwood for a long time. They give ......”

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Oct 09,2015
Minithumbup
Carly
Beth
By: 'Kunji'
Oct 09,2015
0 people found
this helpful
We've been using Northwood for a long time. They give us peace of mind, are friendly and the service is great. They deal with anything that needs to be dealt with and contact us if they need approval for any costs - gas safety etc.......
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“Excellent customer service, very friendly and helpful staff . As it ......”

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Sep 03,2015
Minithumbup
Holly
Beth
By: 'Excellent'
Sep 03,2015
1 people found
this helpful
Excellent customer service, very friendly and helpful staff . As it was our first tenancy in UK Holly was with us from the first moment showings us step by step what we needed to do. I would definitely recommend Notrhwood Basingstoke....
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“I wouldn't hesitate to recommend working with Northwood to any ......”

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Sep 01,2015
Minithumbup
Carly
By: 'Stefani Robinson'
Sep 01,2015
2 people found
this helpful
I wouldn't hesitate to recommend working with Northwood to any prospective Landlords or those wishing to switch estate agents. I switched to Northwood after a bad experience with another competitor Estate Agent and i have not had one problem in the 18months we've worked together. ...
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“I can not recommend Northwoods enough. From my first phone ......”

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Sep 01,2015
Minithumbup
Carly
By: 'Rich'
Sep 01,2015
2 people found
this helpful
I can not recommend Northwoods enough. From my first phone call, Carly and her team have always been friendly, helpful and supportive. They have taken all the worries of letting my property out and i would not hesitate using Northwoods in the future....
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“I have been with Northwood for nearly 5 years now and ......”

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Aug 30,2015
Minithumbup
Carly
Beth
By: 'Steve Jeffrey'
Aug 30,2015
0 people found
this helpful
I have been with Northwood for nearly 5 years now and the main reason why I stayed is peace of mind from Carly and her team who always do a fantastic job of managing my property whist I am working overseas. The communication channels are excellent ...
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“I have been a landlord with Northwood in Basingstoke for ......”

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Aug 28,2015
Minithumbup
By: 'Dave R'
Aug 28,2015
1 people found
this helpful
I have been a landlord with Northwood in Basingstoke for nearly 9 years on the guaranteed rent level of service. I have never had to worry about my rent being paid as the amount is fixed regardless of tenant. The team at Northwood are fantastic to ...
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“The service delivered by Carly Warner is always professional and ......”

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Aug 28,2015
Minithumbup
Carly
By: 'Recommend to everyone!'
Aug 28,2015
1 people found
this helpful
The service delivered by Carly Warner is always professional and prompt. My property needs are always met with a helpful and reliable attitude. I would recommend to all prospective tenants and landlords....
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Comment on agent fees
Very reasonable
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“I had been badly let down by a previous letting ......”

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Aug 28,2015
Minithumbup
Carly
By: 'G.Knight'
Aug 28,2015
0 people found
this helpful
I had been badly let down by a previous letting agent & was concerned about my future as a 'single property' landlord,however after speaking to Carly who explained everything in detail regarding their services I felt confident in placing my property with Northwood for rental. ...
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Comment on agent fees
The fees are fair for the excellent service offered.
Was this helpful? Yes
No image available Carly
(71)
No image available Beth
(43)
No image available Holly
(19)
No image available Jordan
(11)
No image available Beth
(7)
No image available Christine
(1)
No image available Sven
(1)
picture is hidden Samuel Jeffries
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:23 AM 05/07/2018 by allAgents

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Northwood

Branch - Basingstoke, RG21