• upload your photo
    Carly
  • upload your photo
    Beth
  • upload your photo
    Holly
  • upload your photo
    Jordan
  • upload your photo
    Christine
  • upload your photo
    Sven
  • upload your photo
    Beth
As a leading Basingstoke & Winchester estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

37 Winchester Street Basingstoke
Hampshire
RG21 7EF

01256 350015

“ Rental and Sale... ”

Jul 30,2018
Minithumbup
Carly
Beth
By: 'Steve and Marion'
Jul 30,2018
0 people found
this helpful
We originally rented, and then after three years sold our property, all through Northwood. From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Worst agency ever. All about the money and the property owner... ”

Apr 06,2018
Minithumbup
Beth
Carly
By: 'Grace'
Apr 06,2018
0 people found
this helpful
Charlie - not listed here worst agent ever. Told us there was and has never never damp or mould, which they still maintain is the case. Charlie also said the property may allow pets but then I ask to have the pet and they say ...
read full review
Comment on agent fees
Most expensive fees I have come across I have rented via several other better and cheaper agents, your move Harrt, Foxtons, Strutt and parker. The Fees are so high as they gaurentee rent to landlords. Once the deposit has been returned I will be sending you my full complaint. All communications between us via email will be sent to your landlord to review. I am sure he will be pleased to see you just assume all mould is caused by condensation and the tenants and will not send a professional to look at this but rather send out a leaflet on condensation, with no further checks as to the cause. which has been managed properly by us. Another sign that you are not taking good care of his property.
Was this helpful? Yes
Feb 22,2018
Minithumbup
Beth
Holly
By: 'Keith'
Feb 22,2018
0 people found
this helpful
having been a tenant for 3 yrs of Northwoods,I cannot highly recommend the team at Basingstoke enough,any issues were dealt with quickly and in a very professional manner....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 25,2017
Minithumbup
Beth
By: 'AlpineCourtOwner'
Sep 25,2017
2 people found
this helpful
I was very happy with the service given by Beth, she went the extra mile to ensure that the deal went through, even though both solicitors involved did their very best to not make it happen,even on a couple of occassions, talking to both ...
read full review
Comment on agent fees
As sole agents they were happy to reduce the commission rate involved.
Was this helpful? Yes
Jul 15,2017
Minithumbdown
By: 'Phil'
Jul 15,2017
0 people found
this helpful
I rented a property through the Basingstoke office for a year recently and was very disappointed throughout. They constantly had took directions from the Landlord and did not represent the tenants very well. The landlord was very reluctant to fix problems, even when safety issues ...
read full review
Comment on agent fees
Average
Was this helpful? Yes
May 17,2017
Minithumbup
Beth
By: 'Steve'
May 17,2017
1 people found
this helpful
From the first welcome to the picking up of my keys, I have found Beth to be approachable throughout. Helpful in my enquiries... And always smiling....
read full review
Comment on agent fees
No fees paid as buying
Was this helpful? Yes
May 02,2017
Minithumbup
Beth
By: 'Leon'
May 02,2017
1 people found
this helpful
From our very first meeting, Beth was a joy to deal with and made buying the property a lot easier than it could have been. I would certainly recommend both Northwood and Beth, to any perspective clients. A very Professional and helpful Estate Agent. Thank ...
read full review
Was this helpful? Yes
Dec 30,2016
Minithumbup
Carly
Holly
By: 'Niki'
Dec 30,2016
1 people found
this helpful
Northwood Basingstoke were very professional and helpful. We were their tenants for 3 years and it was a stress free stay. They answered the emails the same day and fixed whatever was needed promptly. When we moved out they returned almost all the deposit. We were ...
read full review
Comment on agent fees
We never got charged unfair fees.
Was this helpful? Yes
Sep 12,2016
Minithumbup
Beth
Jordan
By: 'Matthew@FERNHILL'
Sep 12,2016
0 people found
this helpful
Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special ...
read full review
Comment on agent fees
Agent's fee - no one likes paying these but they are a fair competitive price.
Was this helpful? Yes
May 30,2016
Minithumbup
Beth
By: 'Sam and James'
May 30,2016
0 people found
this helpful
Buying a house can be a daunting process especially as first time buyers but Beth at Northwood made it easy. Thank you....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 30,2016
Minithumbup
Beth
Beth
By: 'Kim'
May 30,2016
0 people found
this helpful
I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling ...
read full review
Comment on agent fees
We negotiated what we thought was a fair price with Northwood given our circumstances.
Was this helpful? Yes
Apr 22,2016
Minithumbup
Carly
Beth
By: 'Richard'
Apr 22,2016
0 people found
this helpful
I just want to thank you both so much for the management through to sale of my house over the past 2 years. All areas were dealt with quickly and efficiently, with me kept in the loop at all times....
read full review
Comment on agent fees
For the peace of mind, and overall service it's worth the guaranteed rental option, a cheeky little customer discount on sales is always nice too.
Was this helpful? Yes
Oct 09,2015
Minithumbup
Carly
Beth
By: 'Kunji'
Oct 09,2015
0 people found
this helpful
We've been using Northwood for a long time. They give us peace of mind, are friendly and the service is great. They deal with anything that needs to be dealt with and contact us if they need approval for any costs - gas safety etc.......
read full review
Was this helpful? Yes
Sep 13,2015
Minithumbup
Carly
Beth
By: 'Chloe'
Sep 13,2015
1 people found
this helpful
Northwood took over the (Letting) management of my property from another agent who was so abysmal they'd thought the whereabouts of the keys to the property at the end of the Tenancy where not their responsibility! Truly shocking. The Tenants had not only made off ...
read full review
Comment on agent fees
Thoroughly deserved for the stress-free service provided.
Was this helpful? Yes
Sep 03,2015
Minithumbup
Holly
Beth
By: 'Excellent'
Sep 03,2015
1 people found
this helpful
Excellent customer service, very friendly and helpful staff . As it was our first tenancy in UK Holly was with us from the first moment showings us step by step what we needed to do. I would definitely recommend Notrhwood Basingstoke....
read full review
Was this helpful? Yes
Sep 01,2015
Minithumbup
Carly
By: 'Stefani Robinson'
Sep 01,2015
2 people found
this helpful
I wouldn't hesitate to recommend working with Northwood to any prospective Landlords or those wishing to switch estate agents. I switched to Northwood after a bad experience with another competitor Estate Agent and i have not had one problem in the 18months we've worked together. ...
read full review
Was this helpful? Yes
Sep 01,2015
Minithumbup
Carly
By: 'Rich'
Sep 01,2015
2 people found
this helpful
I can not recommend Northwoods enough. From my first phone call, Carly and her team have always been friendly, helpful and supportive. They have taken all the worries of letting my property out and i would not hesitate using Northwoods in the future....
read full review
Was this helpful? Yes
Aug 30,2015
Minithumbup
Carly
Beth
By: 'Steve Jeffrey'
Aug 30,2015
0 people found
this helpful
I have been with Northwood for nearly 5 years now and the main reason why I stayed is peace of mind from Carly and her team who always do a fantastic job of managing my property whist I am working overseas. The communication channels are excellent ...
read full review
Was this helpful? Yes
Aug 28,2015
Minithumbup
By: 'Dave R'
Aug 28,2015
1 people found
this helpful
I have been a landlord with Northwood in Basingstoke for nearly 9 years on the guaranteed rent level of service. I have never had to worry about my rent being paid as the amount is fixed regardless of tenant. The team at Northwood are fantastic to ...
read full review
Was this helpful? Yes
Aug 28,2015
Minithumbup
Carly
By: 'Recommend to everyone!'
Aug 28,2015
1 people found
this helpful
The service delivered by Carly Warner is always professional and prompt. My property needs are always met with a helpful and reliable attitude. I would recommend to all prospective tenants and landlords....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Aug 28,2015
Minithumbup
Carly
By: 'G.Knight'
Aug 28,2015
0 people found
this helpful
I had been badly let down by a previous letting agent & was concerned about my future as a 'single property' landlord,however after speaking to Carly who explained everything in detail regarding their services I felt confident in placing my property with Northwood for ...
read full review
Comment on agent fees
The fees are fair for the excellent service offered.
Was this helpful? Yes
Aug 28,2015
Minithumbup
Beth
By: 'Simon'
Aug 28,2015
1 people found
this helpful
From the minute I called about a property Beth has been amazing to deal with. Nothing is ever too much trouble, and always done in such a friendly manor. Beth is an absolute credit to the team. Thank you!...
read full review
Was this helpful? Yes
Aug 27,2015
Minithumbup
Carly
Beth
By: 'Gary Steele'
Aug 27,2015
1 people found
this helpful
Living abroad means that we really need someone to be there to deal with issues straight away and Carly and the team have been fantastic in supporting us. Rental with no stress. Highly recommended...
read full review
Was this helpful? Yes
Aug 27,2015
Minithumbup
Carly
Jordan
By: 'Nigel'
Aug 27,2015
0 people found
this helpful
Carly and the team at Northwoods provide a 1st class service. As a landlord I'm happy. The tenant is happy. NothIng is too much trouble. What more could a landlord want. I say this as a landlord who has tried several agents and Northwoods is ...
read full review
Comment on agent fees
Guarantee rent service is excellent
Was this helpful? Yes
Aug 27,2015
Minithumbup
Carly
Beth
By: 'Mr M Cotton'
Aug 27,2015
1 people found
this helpful
I have recommended and will continue to recommend the team at Northwoods in Basingstoke. Carly and the team are absolutely brilliant. If and when there is a problem, they deal with it quickly and efficiently, without me having to stress or worry. They are always ...
read full review
Was this helpful? Yes
Aug 27,2015
Minithumbup
Carly
Beth
By: 'Terry Clarke'
Aug 27,2015
1 people found
this helpful
We recently bought a property as an investment and chose to let it through the Northwood Guaranteed Rent Scheme. The amount of monthly rental income Northwood were offering was surprisingly good and whilst we could have achieved more by letting the property ourselves, I think ...
read full review
Was this helpful? Yes
Aug 27,2015
Minithumbup
Carly
Holly
By: 'Andy'
Aug 27,2015
1 people found
this helpful
I'm decided to use Northwood (Basingstoke) to let my property through after due diligence checks with most of Northwood's competitors in the Basingstoke area. The reasons I chose to use Northwood were because of, initial, friendly and honest discussion about their services and their levels ...
read full review
Was this helpful? Yes
Aug 26,2015
Minithumbup
Jordan
Beth
By: 'Donna Mechen'
Aug 26,2015
0 people found
this helpful
If ever there is a problem, they are very fast to respond and solve. They have made renting easy and stress free. Always happy and will to help, nothing ever seems to much trouble to them. I would highly recommend them to anyone thinking of ...
read full review
Was this helpful? Yes
Aug 25,2015
Minithumbup
By: 'E & K'
Aug 25,2015
2 people found
this helpful
We are currently buying a property via Northwood and have found the service to be very good - Beth is knowledgeable and reliable and we would certainly recommend....
read full review
Was this helpful? Yes
Aug 25,2015
Minithumbup
Beth
Carly
By: 'Kerry'
Aug 25,2015
0 people found
this helpful
After being with Northwoods for nearly two years, we can honestly say that Beth and Carly are very easy to deal with and they take away a lot of the hassle of being a landlord. They are always proactive and quickly respond to any questions ...
read full review
Was this helpful? Yes
Areas covered
  • SO22
  • RG21
  • SO23
  • RG22
  • SO24
  • RG23
  • GU34
  • RG24
  • RG25
  • RG26
  • RG27
  • RG28
  • SO20
  • SO21
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £129,000
  • Max: £397,500

Letting
  • Min: £0
  • Max: £225,000

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 0 36 3 10 0 10 0 6 0
No image available Carly
(67)

No image available Beth
(39)

No image available Holly
(19)

No image available Jordan
(11)

No image available Christine
(1)

No image available Sven
(1)

No image available Beth
(7)

Fees

No fees set.

Complaints Procedure

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:23 AM 05/07/2018 by allAgents

Opening hours



Book FREE Valuation

Branch - Basingstoke, RG21

Branch logo