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    Carly Warner
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    Beth
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    Holly Warner
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    Jordan Dunn
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    Christine Wrobel
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    Sven Petersen
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    Beth Allatt
As a leading Basingstoke & Winchester estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

37 Winchester Street Basingstoke
Hampshire
RG21 7EF

01256 350015

Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special thank you to Beth Allatt and Jordan Dunn. 100% recommend and would consider using again....
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Comment on agent fees
Agent's fee - no one likes paying these but they are a fair competitive price.
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
Buying a house can be a daunting process especially as first time buyers but Beth at Northwood made it easy. Thank you....
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Comment on agent fees
Good
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May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling the description. We had 3 offers above the asking price within days of putting the house on the market. Beth was friendly and efficient, assisting us in the whole process by liaising with our Solicitor and our buyers Solicitor to ensure everything ran smoothly....
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Comment on agent fees
We negotiated what we thought was a fair price with Northwood given our circumstances.
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Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
I just want to thank you both so much for the management through to sale of my house over the past 2 years. All areas were dealt with quickly and efficiently, with me kept in the loop at all times....
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Comment on agent fees
For the peace of mind, and overall service it's worth the guaranteed rental option, a cheeky little customer discount on sales is always nice too.
Was this helpful? Yes
Oct 09,2015
Minithumbup
By:
Oct 09,2015
0 people found
this helpful
We've been using Northwood for a long time. They give us peace of mind, are friendly and the service is great. They deal with anything that needs to be dealt with and contact us if they need approval for any costs - gas safety etc....and arrange anything that needs arranging. Excellent team of people :o)...
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Sep 13,2015
Minithumbup
By:
Sep 13,2015
1 people found
this helpful
Northwood took over the (Letting) management of my property from another agent who was so abysmal they'd thought the whereabouts of the keys to the property at the end of the Tenancy where not their responsibility! Truly shocking. The Tenants had not only made off with the keys, but left the property in a very bad condition, completely unlettable. Step in Northwood, who came to my rescue and within a matter of days had arranged for an army of tradespeople to start repairs & renewals (and ...
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Comment on agent fees
Thoroughly deserved for the stress-free service provided.
Was this helpful? Yes
Sep 03,2015
Minithumbup
By:
Sep 03,2015
1 people found
this helpful
Excellent customer service, very friendly and helpful staff . As it was our first tenancy in UK Holly was with us from the first moment showings us step by step what we needed to do. I would definitely recommend Notrhwood Basingstoke....
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Sep 01,2015
Minithumbup
By:
Sep 01,2015
2 people found
this helpful
I wouldn't hesitate to recommend working with Northwood to any prospective Landlords or those wishing to switch estate agents. I switched to Northwood after a bad experience with another competitor Estate Agent and i have not had one problem in the 18months we've worked together. They are very honest about every situation, i can trust them 100% with my property and with any advise i look for. I can't fault the service at all and its really nice to be pleasantly surprised by the attitudes of th...
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Sep 01,2015
Minithumbup
By:
Sep 01,2015
2 people found
this helpful
I can not recommend Northwoods enough. From my first phone call, Carly and her team have always been friendly, helpful and supportive. They have taken all the worries of letting my property out and i would not hesitate using Northwoods in the future....
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Aug 30,2015
Minithumbup
By:
Aug 30,2015
0 people found
this helpful
I have been with Northwood for nearly 5 years now and the main reason why I stayed is peace of mind from Carly and her team who always do a fantastic job of managing my property whist I am working overseas. The communication channels are excellent and when something needs doing to my property the contractors they use are high quality and a fair price. Keep doing what you are doing because it takes the stress away from me. Well done to you all, and thank you!...
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Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
1 people found
this helpful
I have been a landlord with Northwood in Basingstoke for nearly 9 years on the guaranteed rent level of service. I have never had to worry about my rent being paid as the amount is fixed regardless of tenant. The team at Northwood are fantastic to deal with, friendly and always prompt to answer any queries. I would not hesitate to recommend them to other landlords....
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Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
1 people found
this helpful
The service delivered by Carly Warner is always professional and prompt. My property needs are always met with a helpful and reliable attitude. I would recommend to all prospective tenants and landlords....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
I had been badly let down by a previous letting agent & was concerned about my future as a 'single property' landlord,however after speaking to Carly who explained everything in detail regarding their services I felt confident in placing my property with Northwood for rental. I have always found Carly and the team to be knowledgeable, professional and trustworthy. Any problems, queries etc are soon dealt with. I would have no hesitation in recommending Northwood to any person(s) looking for ...
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Comment on agent fees
The fees are fair for the excellent service offered.
Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
1 people found
this helpful
From the minute I called about a property Beth has been amazing to deal with. Nothing is ever too much trouble, and always done in such a friendly manor. Beth is an absolute credit to the team. Thank you!...
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Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
Living abroad means that we really need someone to be there to deal with issues straight away and Carly and the team have been fantastic in supporting us. Rental with no stress. Highly recommended...
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Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
Carly and the team at Northwoods provide a 1st class service. As a landlord I'm happy. The tenant is happy. NothIng is too much trouble. What more could a landlord want. I say this as a landlord who has tried several agents and Northwoods is by far the best in Basingstoke. I wouldn't hesitate to recommend Northwoods. Nigel...
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Comment on agent fees
Guarantee rent service is excellent
Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
I have recommended and will continue to recommend the team at Northwoods in Basingstoke. Carly and the team are absolutely brilliant. If and when there is a problem, they deal with it quickly and efficiently, without me having to stress or worry. They are always on the end of the phone or avialable on email for questions or queries, no matter how small. I couldn't ask for better customer service.....
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Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
We recently bought a property as an investment and chose to let it through the Northwood Guaranteed Rent Scheme. The amount of monthly rental income Northwood were offering was surprisingly good and whilst we could have achieved more by letting the property ourselves, I think in the long run we are better off due to not having the extra cost of finding/vetting tenants and non income periods whilst the property is empty. Also the management of the property has been excellent. They are quick to r...
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Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
I'm decided to use Northwood (Basingstoke) to let my property through after due diligence checks with most of Northwood's competitors in the Basingstoke area. The reasons I chose to use Northwood were because of, initial, friendly and honest discussion about their services and their levels of competency and professionalism - this gave me the confidence I was looking for. Since letting my property out, all dealings with the Northwood team have been friendly, positive and above all professional;...
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Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
If ever there is a problem, they are very fast to respond and solve. They have made renting easy and stress free. Always happy and will to help, nothing ever seems to much trouble to them. I would highly recommend them to anyone thinking of renting Regards Donna...
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
2 people found
this helpful
We are currently buying a property via Northwood and have found the service to be very good - Beth is knowledgeable and reliable and we would certainly recommend....
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Was this helpful? Yes
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
After being with Northwoods for nearly two years, we can honestly say that Beth and Carly are very easy to deal with and they take away a lot of the hassle of being a landlord. They are always proactive and quickly respond to any questions we or the tenants have. We then decided to sell our property and again they have both proved to be excellent with great updates and sound advise....
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
I've rented for several years using different agents but Northwood have been the best by far. Had a few problems at my flat but they were resolved very efficiently and Carly never made me feel like a burden (as I have done with previous agents). They were also very reasonable with the check out and return of my deposit. If I'd have known this before, I would have only looked at Northwood properties to rent from. I've managed to buy my first property now but they would be first on my list if I...
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
1 people found
this helpful
I received a great service when I visited Northwood. Holly was so polite and I didn't feel pressured at all in the process of looking for a property to rent. I am currently still looking for a property but I've been assured that any help I need will be offered. Being a first time buyer I have been filled with confidence and would recommend Northwood to anyone looking for a property....
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Was this helpful? Yes
Aug 24,2015
Minithumbup
By:
Aug 24,2015
1 people found
this helpful
I have been using Northwood for some 3 years and have been dealing with Carly on all aspects of the letting of my flat. firstly can I say that the help and support I have received has been excellent and could not have asked for any better service from a company. I have regular contact and updates on what is happening with the flat and she has also been able to help when it comes to issues on my own property when needing trades people with issues I have. I was with another agent before going to ...
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
1 people found
this helpful
When I was looking for an agent to rent out my house I approached Northwoods based on a friends recommendation. I have been very pleased with the service provided by the team at Northwoods, Basingstoke. They are currently managing my property and they keep me up to date with what is happening, but also take the hassle of being a landlord. I have been very pleased and just recently renewed for a further year. I wouldn't hesitate to recommend Northwoods, Basingstoke to anyone looking to rent out...
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Was this helpful? Yes
Aug 23,2015
Minithumbup
By:
Aug 23,2015
1 people found
this helpful
Hi Peace of mind has always been a high priority- I didn't just want to rent a property and have the 'worry' factor. With Northwood I have found this possible. I have used Northwood in Basingstoke now for nearly two years and found them to be excellent. My calls and emails are always answered promptly by Carly as well as the best resolution for any issues using local tradesmen. From the beginning they have told me the truth and together we have worked and provided our tenant a place they can ...
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Aug 23,2015
Minithumbup
By:
Aug 23,2015
1 people found
this helpful
I was very impressed with the help Holly gave me. She helped me find exactly what I was after and helped take away the stress of finding somewhere to rent to the specifications needed! Will definitely stay with Northwood....
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Aug 23,2015
Minithumbup
By:
Aug 23,2015
1 people found
this helpful
Carly was very friendly and efficient when dealing with the purchase of our property. All issues were dealt with swiftly and in a courteous manner. I would highly reccomend using this team at Northwood, and will use them again in the future....
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Was this helpful? Yes
Aug 22,2015
Minithumbup
By:
Aug 22,2015
0 people found
this helpful
Recently Rented a property though Northwood. Through out the process they have been very helpful, kept me informed and answered any questions quickly. This has made this whole process far less stressful than it could have been. I would definitely recommend going through Northwood for their professional, positive and honest approach and excellent customer service....
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Comment on agent fees
The admin fees with Northwood were lower than other agents I looked at, often by a few hundred pounds. Very reasonable priced admin and guarantor fees, with no addition hidden fees.
Was this helpful? Yes
Areas covered
  • RG21
  • Basingstoke
  • RG22
  • Winchester
  • RG23
  • Alton
  • RG24
  • RG25
  • RG26
  • SO22
  • SO23
  • SO21
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £147,000
  • Max: £275,000

Letting
  • Min: £0
  • Max: £225,000

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 0 33 2 9 0 8 0 6 0
Carly Warner - upload your photo Carly Warner
64 reviews

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Beth  - upload your photo Beth
34 reviews

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Holly Warner - upload your photo Holly Warner
17 reviews

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Jordan Dunn - upload your photo Jordan Dunn
11 reviews

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Christine Wrobel - upload your photo Christine Wrobel
1 reviews

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Sven Petersen - upload your photo Sven Petersen
2 reviews

About Sven No description set View full profile
Beth Allatt - upload your photo Beth Allatt
6 reviews

About Beth No description set View full profile

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Last updated at 3:49 PM 23/04/2015 by Carly Warner

Complaints Procedure

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 3:49 PM 23/04/2015 by Carly Warner

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