Barnstaple, EX31
4.9/5, 26 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
92% lettings fee satisfaction
Northwood are a national franchise organization and Northwood (North Devon) Ltd is run from Barnstaple by husband (Sean) and wife (Margaret) team who have over 40 years property experience between them. They provide professional Lettings, Property Management and Estate Agency service and they will be happy to help with the letting, ... show more Northwood are a national franchise organization and Northwood (North Devon) Ltd is run from Barnstaple by husband (Sean) and wife (Margaret) team who have over 40 years property experience between them. They provide professional Lettings, Property Management and Estate Agency service and they will be happy to help with the letting, sale or management of your property. Northwood are the leading providers of Guaranteed Rent where rent is guaranteed to the landlords 52 weeks of the year regardless of whether the property is occupied or whether the tenant has paid. Contact Sean & Margaret or visit the website Northwooduk.com for more details.
Northwood UK | Estate Agents | Letting Agents

Opening Hours
Address

Northwood
102 Boutport Street
Barnstaple
Devon
EX31 1SY
01271 325100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £28,000 £155,000
Lettings 88% 92% £425 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 5 1 2 0 0 0 1 0
Areas covered
  • EX31
  • TA1
  • EX32
  • TA2
  • EX39
  • EX34
  • EX38
  • EX21
  • EX22
  • EX23
  • EX16
  • EX36
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TDS SAGEagent Property Redress Scheme
Latest Properties
Images & Videos

“Professional...”

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Mar 23,2019
Minithumbup
By: 'Sarah'
Mar 23,2019
0 people found
this helpful
We were new to the area and Margaret and Emma have helped us through the process of buying and letting our first house in Barnstaple. They have made the whole process uncomplicated. They have all the answers....
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Comment on agent fees
Excellent value. Very reasonable fees.
Was this helpful? Yes
By: Emma Barnett
Mar 26, 2019
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We are so pleased to have been able to help with your first purchase and letting and look forward to continuing to work with you. ...

“Landlord...”

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Feb 20,2019
Minithumbup
By: 'Chris'
Feb 20,2019
0 people found
this helpful
We have used Northwood (Barnstable) for several years now to rent our flat in Westward Ho! They have been thoroughly professional throughout in dealing with many different issues with tenants. Always fair, honest and quick acting. As letting agents we cannot fault them!...
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Comment on agent fees
Good value
Was this helpful? Yes
By: Emma Barnett
Feb 21, 2019
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Thank you for your words and we are pleased to have been of service. We look forward to continuing to be of service as letting agents for your property. ...

“House sell using the online auction...”

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Dec 20,2018
Minithumbup
By: 'Denise Bendle'
Dec 20,2018
0 people found
this helpful
Thank you to all the team at Northwood Barnstaple. Sean gave me such good advice to make the property look lived in and presentable. While I could not fault the pictures Margaret took. They were with me every step of the way. Within two weeks ...
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By: Emma Barnett
Dec 24, 2018
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Thank you very much for your kind words. We are very pleased to have been of service to you with your property. ...

“Professional, Friendly and Quick...”

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Oct 16,2018
Minithumbup
By: 'Laura and Frank'
Oct 16,2018
0 people found
this helpful
We went to Northgate to manage our rental property after looking at reviews of local letting agents here in North Devon. We particularly liked their "guaranteed income" offering which differentiated them from most others, but in the end went for a plain managed agreement. We ...
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Was this helpful? Yes
By: Emma Barnett
Oct 17, 2018
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Thank you for your kind words. We are pleased to be of service to yourselves and that you found our service professional and friendly. ...

“I've been extremely happy with my rental experience with Northwood. ......”

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Sep 28,2017
Minithumbup
By: 'Leigh Blanning'
Sep 28,2017
0 people found
this helpful
I've been extremely happy with my rental experience with Northwood. All members of the team have been professional to the last and I feel that any issues I may have will be dealt with. I would recommend your services highly. 5 star. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma Barnett
Oct 03, 2017
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Thank you very much Leigh for your kind words. We are so pleased you are happy. Thank you ...

“Northwood are very friendly and easy to talk to.there ......”

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May 11,2017
Minithumbup
By: 'Carol Cottle'
May 11,2017
0 people found
this helpful
Northwood are very friendly and easy to talk to.there very thorough and prompt to sort out any issues concerning houseing and very proffessional and experienced.sad to leave them....
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma Barnett
May 11, 2017
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Thank you very much for your kind words Carol, much appreciated. ...

“Sean, Margaret and Emma have been nothing but professional in ......”

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Oct 30,2016
Minithumbup
By: 'Karen and paul'
Oct 30,2016
0 people found
this helpful
Sean, Margaret and Emma have been nothing but professional in finding us a tenant for our house.. They are genuinely prepared to go the extra mile to facilitate as smooth a transition as possible for both landlord and tenant. We have been impressed by their ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Emma Barnett
Oct 31, 2016
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Thank you very much for your kind words and I hope we can be of service going forward. ...

“Northwood Barnstaple took on my property on a Guaranteed Rent ......”

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Apr 01,2016
Minithumbup
By: 'Darran McDade'
Apr 01,2016
0 people found
this helpful
Northwood Barnstaple took on my property on a Guaranteed Rent Scheme. From start to finish they have excelled. The level of support was way above what I expected. When the tenant had a problem they liaised with me quickly, found local tradesmen (at amazing prices) ...
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Comment on agent fees
The fees for this agent were extremely reasonable.
Was this helpful? Yes
By: Emma Barnett
Apr 06, 2016
View all comments (1)
Thank you for the kind words and we are very pleased to have worked with you. ...

“1st Class service would use them again, carefully selected tenants ......”

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Feb 09,2016
Minithumbup
By: 'val'
Feb 09,2016
0 people found
this helpful
1st Class service would use them again, carefully selected tenants to suit my properties. many viewings all accompanied. l felt well looked after...
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Margaret
Feb 09, 2016
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Thank you, we are delighted that you are happy with our service. We always carry out accompanied viewings and do our best to find the most suitable tenants. ...

“A first rate service. Most helpful in every way, going ......”

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Feb 09,2016
Minithumbup
By: 'Pam and Dave'
Feb 09,2016
0 people found
this helpful
A first rate service. Most helpful in every way, going the extra mile to ensure we had no worries. Sean, Margaret and Emma have taken personal responsibilty to resolve problems and find and engage tradesmen on our behalf. Well done....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Emma Barnett
Feb 10, 2016
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Thank you both for your kind words and glad to be of help. ...

“Both Emma and Margaret have been very helpful and prompt ......”

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Jan 16,2016
Minithumbup
By: 'Ela Coman'
Jan 16,2016
0 people found
this helpful
Both Emma and Margaret have been very helpful and prompt whenever I had any issues with the apartment. I am very grateful for their assistance and happy that I've got support from Northwood....
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma Barnett
Jan 29, 2016
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Thank you for your lovely comments Ela. Glad we could be of assistance. ...

“I had a good feeling about this estate agent after ......”

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Aug 16,2015
Minithumbup
By: 'Martin Stott'
Aug 16,2015
2 people found
this helpful
I had a good feeling about this estate agent after the first contact with them. Very professional and very personable. The property I was selling was marketed very well, and was sold subject to contract quite quickly. I was kept up to date regularly with ...
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Comment on agent fees
I found the fees reasonable.
Was this helpful? Yes

“I cannot praise Margaret and Sean enough. They have been ......”

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Dec 04,2014
Minithumbup
By: 'Rachel'
Dec 04,2014
0 people found
this helpful
I cannot praise Margaret and Sean enough. They have been absolutely fantastic. They are both extremely helpful, professional and kind. The inspections were great....fully comprehensive, with descriptions and photos. They have given us advice on tenancies and dealt with our tenant really effectively....during ...
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Was this helpful? Yes
By: Margaret
Dec 04, 2014
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Thanks Rachel, we really appreciate you taking the time to leave a great review. We are delighted to have been of service to you and to your tenant. We wish you well and you know where we are if you need our services again. ...

“I have used Northwood to let my property twice now. ......”

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Nov 12,2014
Minithumbup
By: 'IR'
Nov 12,2014
0 people found
this helpful
I have used Northwood to let my property twice now. They have been very proactive, always prepared to go the extra mile and produce top quality inventories. What has been extra pleasing is that they actually listen to my requirements and act upon them. Overall, ...
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“Margaret and Sean have been 1st rate to deal with ......”

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Oct 21,2014
Minithumbup
By: 'Bill Treegllas'
Oct 21,2014
0 people found
this helpful
Margaret and Sean have been 1st rate to deal with in finding me tenants for the flat. It was great to have them find good tenants and to do all the credit checks etc. And the inventory was the best I have ever seen, I ...
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Comment on agent fees
This was the same as I was getting from my last tenant
Was this helpful? Yes

“This is the first time I have used Northwood, having ......”

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Oct 20,2014
Minithumbup
By: 'B Pengilly'
Oct 20,2014
0 people found
this helpful
This is the first time I have used Northwood, having previously used the services of 2 other agents in the 18 years I have been letting property. The service and communication from them has been first class and by far exceeded my already high expectations. Sean and ...
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“I have found Margaret and Sean to be the most ......”

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Aug 18,2014
Minithumbup
By: 'Dawn Munn'
Aug 18,2014
0 people found
this helpful
I have found Margaret and Sean to be the most helpful and knowledgeable couple at Northwood Barnstaple. They are always pleasant to deal with and on the ball with getting back to you when you need information. I would recommend them to any prospective landlord .....
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“Sean & Margaret Brickley were courteous, professional and very reassuring particularly ......”

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Aug 18,2014
Minithumbup
By: 'Mr T & Mrs D Street'
Aug 18,2014
0 people found
this helpful
Sean & Margaret Brickley were courteous, professional and very reassuring particularly as this is our first time letting a property. They have been most helpful with general questions, and have always ensured the monthly payment reaches us in a timely manner. We would definitely recommend them ...
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“Right from the start the information we received was accurate ......”

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Aug 14,2014
Minithumbup
By: 'K.Martin'
Aug 14,2014
0 people found
this helpful
Right from the start the information we received was accurate and informative. No pressure was put on us to make any decisions and Sean and Margaret always acted professionally and efficiently but with a friendly manner. Since they became our agents, any problems have been ...
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“They were absolutely brilliant. They went the extra mile to ......”

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Jun 18,2014
Minithumbup
By: 'Pixie'
Jun 18,2014
0 people found
this helpful
They were absolutely brilliant. They went the extra mile to make me feel valued as a customer. Upon receiving my viewing date and time, they then sourced me a bus timetable and a list of B&B's where I could stay overnight. They were very ...
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“I put down a holding deposit on a property to ......”

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Jun 12,2014
Minithumbdown
By: 'Ellie'
Jun 12,2014
2 people found
this helpful
I put down a holding deposit on a property to rent, and was assured that no other prospective tenants would be put forward and that there was no reason that the landlord wouldn't go ahead as I was exactly what they were looking for. I ...
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By: Northwood
Jun 12, 2014
View all comments (1)
We are sorry that our reservation process hasn't been fully understood. For clarity, all applications must be submitted with £200 reservation fee. This does not guarantee that an application will be the sole one put forward to the Landlord for consideration but allows the referencing process to get underway. On completion of successful referencing, applications are passed to the Landlord to make a decision as to who they would like to accept as tenants. Any unsuccessful applications have ...
picture is hidden Samuel Jeffries

Tenant Fees

Security Deposit
£0 (inc. VAT), Pay Upfront

Deposit**

- 5 Weeks deposit
- This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.

Last updated on 31/05/2019, 4:42 PM by Emma Barnett Sales and Lettings Negotiator

Tenant Fees
£0 (inc. VAT), On Completion

During the Tenancy (payable to the Agent)

Payment of interest for the late payment of rent 3% above Bank of England base rate.

During the Tenancy if permitted and applicable.

Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband.
Installation of cable/satellite.
Subscription to cable/satellite supplier.
Television licence.
Council Tax.

Last updated on 31/05/2019, 4:43 PM by Emma Barnett Sales and Lettings Negotiator

Lost Key(s) or other Security Device(s)
£0 (inc. VAT), On Completion

Lost Keys or other Security Devices

Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 per hour (Inc VAT) , if appropriate, for the time taken replacing any lost keys or security devices

Last updated on 31/05/2019, 4:44 PM by Emma Barnett Sales and Lettings Negotiator

Change of Sharer
£0 (inc. VAT), On Completion

Change of Sharer ( At Tenant’s Request and if agreed by Landlord)

£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with amending the tenancy agreement to reflect the change.


Variation of Contract ( At Tenant’s Request and if agreed by Landlord)_

£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Last updated on 31/05/2019, 4:45 PM by Emma Barnett Sales and Lettings Negotiator

Early Termination
£0 (inc. VAT), On Completion

Early release from tenancy

If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:

i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding

Last updated on 31/05/2019, 4:45 PM by Emma Barnett Sales and Lettings Negotiator

Pending
£0 (inc. VAT), On Completion

Other permitted payments.

Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.


Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Last updated on 31/05/2019, 4:46 PM by Emma Barnett Sales and Lettings Negotiator

Holding Deposit (per tenancy)
£0 (inc. VAT), Pay Upfront

Before the tenancy starts (payable to Northwood North Devon “the Agent”).


Holding Deposit* - Maximum of 1 weeks rent (per tenancy)

* This may be a non-refundable payment

This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed

Last updated on 31/05/2019, 4:57 PM by Emma Barnett Sales and Lettings Negotiator

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. Making a complaint
Each office is independently owned or operated and has a local director who will be in part in whole, an owner of this branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full thorough investigation and a full written will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give you a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you
may refer the matter to the Property Ombudsman at the
The Property Ombudsman at
following address: Milford House
43-55 Milford Street
Salisbury
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaint form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:18 AM 05/07/2018 by allAgents

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Branch - Barnstaple, EX31