Northwood are a national franchise organization and Northwood (North Devon) Ltd is run from Barnstaple by husband (Sean) and wife (Margaret) team who have over 40 years property experience between them. They provide professional Lettings, Property Management and Estate Agency service and they will be happy to help with the letting, sale or management of your property. Northwood are the leading providers of Guaranteed Rent where rent is guaranteed to the landlords 52 weeks of the year regardless Read full description...of whether the property is occupied or whether the tenant has paid. Contact Sean & Margaret or visit the website Northwooduk.com for more details.
Northwood

102 Boutport Street Barnstaple
Devon
EX31 1SY

01271 325100
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Properties for Sale
Properties to Rent

Sep 28,2017
Minithumbup
By: 'Leigh Blanning'
Sep 28,2017
0 people found
this helpful
I've been extremely happy with my rental experience with Northwood. All members of the team have been professional to the last and I feel that any issues I may have will be dealt with. I would recommend your services highly. 5 star. Thank you...
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Good
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By: Emma Barnett
Oct 03, 2017
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Thank you very much Leigh for your kind words. We are so pleased you are happy. Thank you ...
May 11,2017
Minithumbup
By: 'Carol Cottle'
May 11,2017
0 people found
this helpful
Northwood are very friendly and easy to talk to.there very thorough and prompt to sort out any issues concerning houseing and very proffessional and experienced.sad to leave them....
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Comment on agent fees
Good
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By: Emma Barnett
May 11, 2017
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Thank you very much for your kind words Carol, much appreciated. ...
Oct 30,2016
Minithumbup
By: 'Karen and paul'
Oct 30,2016
0 people found
this helpful
Sean, Margaret and Emma have been nothing but professional in finding us a tenant for our house.. They are genuinely prepared to go the extra mile to facilitate as smooth a transition as possible for both landlord and tenant. We have been impressed by their ...
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Comment on agent fees
Very fair
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By: Emma Barnett
Oct 31, 2016
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Thank you very much for your kind words and I hope we can be of service going forward. ...
Apr 01,2016
Minithumbup
By: 'Darran McDade'
Apr 01,2016
0 people found
this helpful
Northwood Barnstaple took on my property on a Guaranteed Rent Scheme. From start to finish they have excelled. The level of support was way above what I expected. When the tenant had a problem they liaised with me quickly, found local tradesmen (at amazing prices) ...
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Comment on agent fees
The fees for this agent were extremely reasonable.
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By: Emma Barnett
Apr 06, 2016
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Thank you for the kind words and we are very pleased to have worked with you. ...
Feb 09,2016
Minithumbup
By: 'val'
Feb 09,2016
0 people found
this helpful
1st Class service would use them again, carefully selected tenants to suit my properties. many viewings all accompanied. l felt well looked after...
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Margaret
Feb 09, 2016
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Thank you, we are delighted that you are happy with our service. We always carry out accompanied viewings and do our best to find the most suitable tenants. ...
Feb 09,2016
Minithumbup
By: 'Pam and Dave'
Feb 09,2016
0 people found
this helpful
A first rate service. Most helpful in every way, going the extra mile to ensure we had no worries. Sean, Margaret and Emma have taken personal responsibilty to resolve problems and find and engage tradesmen on our behalf. Well done....
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Comment on agent fees
Fair
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By: Emma Barnett
Feb 10, 2016
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Thank you both for your kind words and glad to be of help. ...
Jan 16,2016
Minithumbup
By: 'Ela Coman'
Jan 16,2016
0 people found
this helpful
Both Emma and Margaret have been very helpful and prompt whenever I had any issues with the apartment. I am very grateful for their assistance and happy that I've got support from Northwood....
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Comment on agent fees
Good
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By: Emma Barnett
Jan 29, 2016
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Thank you for your lovely comments Ela. Glad we could be of assistance. ...
Dec 11,2015
Minithumbup
By: 'Felicity Kershaw'
Dec 11,2015
0 people found
this helpful
We found a property that was perfect for our needs in wiveliscombe and thought it would go quickly. Luckily, we were given a tour around the property and were really impressed with how quickly this was arranged. We fell in love with the house and ...
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Comment on agent fees
Reasonable for the good service that is provided.
Was this helpful? Yes
By: Emma
Dec 11, 2015
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Thank you Felicity for your kind comments. Glad we were able to assist and we hope you enjoy your new home. ...
Aug 16,2015
Minithumbup
By: 'Martin Stott'
Aug 16,2015
2 people found
this helpful
I had a good feeling about this estate agent after the first contact with them. Very professional and very personable. The property I was selling was marketed very well, and was sold subject to contract quite quickly. I was kept up to date regularly with ...
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Comment on agent fees
I found the fees reasonable.
Was this helpful? Yes
Dec 19,2014
Minithumbup
By: 'Jez Gillbard'
Dec 19,2014
0 people found
this helpful
Very happy to learn that you have won an industry award - it's obviously not just me who's impressed!! I became an "accidental landlord" when my mum went into care and we decided to rent her house out to help pay towards her ...
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Comment on agent fees
I feel like the fees are actually being earned.
Was this helpful? Yes
By: Sean
Dec 20, 2014
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Thank You Jez, we're glad that the guaranteed Rent service was able to provide a solution at a difficult time and we hope we can continue to provide a professional lettings service that you are happy with. ...
Dec 04,2014
Minithumbup
By: 'Rachel'
Dec 04,2014
0 people found
this helpful
I cannot praise Margaret and Sean enough. They have been absolutely fantastic. They are both extremely helpful, professional and kind. The inspections were great....fully comprehensive, with descriptions and photos. They have given us advice on tenancies and dealt with our tenant really effectively....during ...
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Was this helpful? Yes
By: Margaret
Dec 04, 2014
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Thanks Rachel, we really appreciate you taking the time to leave a great review. We are delighted to have been of service to you and to your tenant. We wish you well and you know where we are if you need our services again. ...
Dec 04,2014
Minithumbup
By: 'Philip Taylor'
Dec 04,2014
0 people found
this helpful
Northwood provided a really comprehensive and professional service. They gave me all the relevant information and guidance at the outset and told me what to expect. They showed me examples of comparative properties and gave me an accurate estimate of the likely rental value before ...
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Comment on agent fees
Competitve and in accordance with prior estimate.
Was this helpful? Yes
By: Sean
Dec 05, 2014
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Thank You Phillip, glad we were able to help and it is pleasing to hear that our service delivery was well received. ...
Dec 02,2014
Minithumbup
By: 'Suzie B'
Dec 02,2014
0 people found
this helpful
Having Northwood in Barnstaple as my letting agent has been an excellent experience. From the outset they have been friendly, personal, informative and efficient, which is why I chose them as my agent over several others that I spoke to. I have had a change ...
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Comment on agent fees
The fees are very reasonable and very comparable within the current selection of letting agents.
Was this helpful? Yes
By: Sean
Dec 05, 2014
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Thanks Suzie really appreciate your kind comments and we hope to continue to provide excellent service and ensure your property is looked after in a professional manner. ...
Nov 12,2014
Minithumbup
By: 'IR'
Nov 12,2014
0 people found
this helpful
I have used Northwood to let my property twice now. They have been very proactive, always prepared to go the extra mile and produce top quality inventories. What has been extra pleasing is that they actually listen to my requirements and act upon them. Overall, ...
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Oct 21,2014
Minithumbup
By: 'Bill Treegllas'
Oct 21,2014
0 people found
this helpful
Margaret and Sean have been 1st rate to deal with in finding me tenants for the flat. It was great to have them find good tenants and to do all the credit checks etc. And the inventory was the best I have ever seen, I ...
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Comment on agent fees
This was the same as I was getting from my last tenant
Was this helpful? Yes
Oct 20,2014
Minithumbup
By: 'B Pengilly'
Oct 20,2014
0 people found
this helpful
This is the first time I have used Northwood, having previously used the services of 2 other agents in the 18 years I have been letting property. The service and communication from them has been first class and by far exceeded my already high expectations. Sean and ...
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Aug 18,2014
Minithumbup
By: 'Dawn Munn'
Aug 18,2014
0 people found
this helpful
I have found Margaret and Sean to be the most helpful and knowledgeable couple at Northwood Barnstaple. They are always pleasant to deal with and on the ball with getting back to you when you need information. I would recommend them to any prospective landlord .....
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Aug 18,2014
Minithumbup
By: 'Mr T & Mrs D Street'
Aug 18,2014
0 people found
this helpful
Sean & Margaret Brickley were courteous, professional and very reassuring particularly as this is our first time letting a property. They have been most helpful with general questions, and have always ensured the monthly payment reaches us in a timely manner. We would definitely recommend ...
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Was this helpful? Yes
Aug 18,2014
Minithumbup
By: 'Anne De Ville'
Aug 18,2014
0 people found
this helpful
After every landlord's nightmare - evicting a tenant for non-payment of rent, which took 7 months, plus legal expenses and then finding my property completely trashed - I was nervous about letting out the flat again and needed a safe situation to do this with any ...
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Aug 14,2014
Minithumbup
By: 'K.Martin'
Aug 14,2014
0 people found
this helpful
Right from the start the information we received was accurate and informative. No pressure was put on us to make any decisions and Sean and Margaret always acted professionally and efficiently but with a friendly manner. Since they became our agents, any problems have been ...
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Was this helpful? Yes
Jun 18,2014
Minithumbup
By: 'Pixie'
Jun 18,2014
0 people found
this helpful
They were absolutely brilliant. They went the extra mile to make me feel valued as a customer. Upon receiving my viewing date and time, they then sourced me a bus timetable and a list of B&B's where I could stay overnight. They were ...
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Was this helpful? Yes
Jun 12,2014
Minithumbdown
By: 'Ellie'
Jun 12,2014
2 people found
this helpful
I put down a holding deposit on a property to rent, and was assured that no other prospective tenants would be put forward and that there was no reason that the landlord wouldn't go ahead as I was exactly what they were looking for. I ...
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By: Northwood
Jun 12, 2014
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We are sorry that our reservation process hasn't been fully understood. For clarity, all applications must be submitted with £200 reservation fee. This does not guarantee that an application will be the sole one put forward to the Landlord for consideration but allows the referencing process to get underway. On completion of successful referencing, applications are passed to the Landlord to make a decision as to who they would like to accept as tenants. Any unsuccessful applications ha ...
Areas covered
  • EX31
  • TA1
  • EX32
  • TA2
  • EX39
  • EX34
  • EX38
  • EX21
  • EX22
  • EX23
  • EX16
  • EX36
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £155,000
  • Max: £155,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS TDS SAGEagent Property Redress Scheme




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 5 1 1 0 0 0 1 0

Fees

Letting fees for applicants are as follows;

Single applicants £180 inc. VAT
Joint Applicants £270 inc. VAT
Additional Applicants £90 inc. VAT
Guarantor £90 inc. VAT

For Tenants the following Fees may apply

Renewal fee £35
Late payment of Rent £25
Refund of overpayment of Rent £25
Early Release Fee £250
Mortgage/Landlord Reference £25

For Landlords the following Fees may apply

Guaranteed Rent Service FREE No Fees Charged
Fully Managed 12% inc. VAT
Rent Collection Service 9.8% inc. VAT
Tenant Find 60% inc. VAT of first month's rent
Check Out Fee £60
Tenancy Agreement £35
Deposit protection £35
Renewal Fees £35
Other Services Upon Request
Last updated at 8:47 AM 03/10/2017 by Emma Barnett

Complaints Procedure

1. Making a complaint
Each office is independently owned or operated and has a local director who will be in part in whole, an owner of this branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full thorough investigation and a full written will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give you a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you
may refer the matter to the Property Ombudsman at the
The Property Ombudsman at
following address: Milford House
43-55 Milford Street
Salisbury
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaint form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 8:47 AM 03/10/2017 by Emma Barnett

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Branch - Barnstaple, EX31