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Northwood

207-211 Rosemount Place Aberdeen
Aberdeen City
AB25 2XS

01224 218450

“ Great Service... ”

Aug 14,2018
Minithumbup
By: 'Logan'
Aug 14,2018
0 people found
this helpful
We recently had dealings with Scott, who showed us round a property. He explained how the application works in detail, and made us feel very confident in the process. He was very knowledgeable and put us at ease about renting. Throughout my dealings with both ...
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By: Matt Pullinger
Aug 15, 2018
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Many thanks for your review, I will be sure to share this great feedback with the team, Matt Pullinger ...

“ Great service... ”

Aug 10,2018
Minithumbup
By: 'AR'
Aug 10,2018
0 people found
this helpful
The service from the Northwood team has been great. I've most recently dealt with Scott, and can not fault his attention to detail. The team come across as being very knowledgeable, would highly recommend!...
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By: Matt Pullinger
Aug 13, 2018
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Many thanks for your positive review, we will be sure to let the team know, thanks again for your custom. Matt Pullinger ...

“ Good... ”

Aug 08,2018
Minithumbup
By: 'Amon'
Aug 08,2018
0 people found
this helpful
Inspections person, very good, explains well. Passes things on. Good to speak to. Friendly. Can speak to her and ask questions....
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By: Matt Pullinger
Aug 09, 2018
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Many thanks for your review I will be sure to let Linda know and we appreciate your feedback, Matt Pullinger ...

“ Great team... ”

Aug 06,2018
Minithumbup
By: 'Elaine Smithson'
Aug 06,2018
0 people found
this helpful
Great service from Juliet and the team as usual, always quick to help with any issues and very friendly on the phone...
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By: Matt Pullinger
Aug 07, 2018
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Many thanks for your positive review, I will be sure to share this with the team here at Northwood Aberdeen, Matt Pullinger ...

“ Excellent Service... ”

Jul 31,2018
Minithumbup
By: 'MA'
Jul 31,2018
1 people found
this helpful
This is a review and recommendation for the high level of service received by Fiona Cromarty. She was well presented and very helpful when showing us around the rental flat. She was upfront and very professional in the way she enacted our meeting. Due to ...
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Comment on agent fees
Great
Was this helpful? Yes
By: Matt Pullinger
Aug 01, 2018
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Many thanks, I will share this with Fiona and we are pleased to hear you are enjoying our service, Matt Pullinger ...

“ Excellent Service... ”

Jul 31,2018
Minithumbup
By: 'MA'
Jul 31,2018
0 people found
this helpful
This is a review and recommendation for the high level of service received by Fiona Cromarty. She was well presented and very helpful when showing us around the rental flat. She was upfront and very professional in the way she enacted our meeting. Due to ...
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Comment on agent fees
Great
Was this helpful? Yes

“ Very honest!... ”

Jul 12,2018
Minithumbup
By: 'CROB'
Jul 12,2018
0 people found
this helpful
We are going to be looking to move into a property with Northwood soon. But, despite the fact that the agent didn't know this was the case, when we viewed our first property with the company... she was very open and honest about the ...
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By: Matt Pullinger
Jul 16, 2018
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Many thanks for your review, its our pleasure to be of service. ...

“ Viewings... ”

Jun 28,2018
Minithumbup
By: 'John Sutton'
Jun 28,2018
0 people found
this helpful
Excellent help from Juliet this week in booking my viewings. Very professional and couldnt do enough to accomodate my requests. Would definitely recommend....
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By: Matt Pullinger
Jun 29, 2018
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Many thanks for your positive review I will be sure to share this with the team. ...

“ Great Service... ”

Jun 27,2018
Minithumbup
By: 'Tina'
Jun 27,2018
0 people found
this helpful
Scott was great at showing me around the property very professional, informative, had a great knowledge about the area and provided an excellent service. I would highly recommend using Northwood to a family member or friend as they have a high quality of properties....
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Comment on agent fees
Good
Was this helpful? Yes
By: Matt Pullinger
Jun 28, 2018
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Many thanks for your positive review I will be sure to share this with the team. ...

“ Excellent service... ”

Jun 21,2018
Minithumbup
By: 'Gabriela'
Jun 21,2018
0 people found
this helpful
A special thank you for wonderful help and amazing customer care!!! Great support and dealt with in the most professional manner. Good to see someone going the extra mile when needed. Many thanks xx...
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Comment on agent fees
N/A
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By: Matt Pullinger
Jun 21, 2018
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Many thanks for your positive review I will be sure to share this feedback with the team. ...

“ Stress free rental... ”

Jun 19,2018
Minithumbup
By: 'Joan'
Jun 19,2018
0 people found
this helpful
Northwood have really made me feel at ease renting my property out through them, I am in the process of moving abroad which is stressful enough, Juliet and the team have made the process extremely painless, one less worry one moving abroad...
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“ Great Communication... ”

Jun 18,2018
Minithumbup
By: 'Emma'
Jun 18,2018
0 people found
this helpful
Abigail is always great with keeping me up to date either by phone or email. If i have any queries she always does her best to get back to me ASAP....
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By: Matt Pullinger
Jun 18, 2018
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Many thanks for your positive review, I will be sure to share your feedback with the team. ...

“ Happy Landlord... ”

May 31,2018
Minithumbup
By: 'June'
May 31,2018
0 people found
this helpful
As a landlord I am happy with all aspects of Northwood. They respond to me in a timely manner and can always answer my queries. Abigail introduced me to Northwood and they now manage both of my properties. She also helped get them rented out ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Matt Pullinger
Jun 06, 2018
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Many thanks for your positive review, we are delighted to be of continued service to you. Best regards Matt Pullinger ...

“ Great Service... ”

May 23,2018
Minithumbup
By: 'Livingstone'
May 23,2018
0 people found
this helpful
Prompt and reliable service from the team at Northwood, Abigail and Juliet who deal with my property are always quick and efficient, they take care of everything for me, just want to want in a letting agents. Nothing is too much trouble for the team...
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By: Matt Pullinger
May 23, 2018
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Many thanks for your positive review! Best regards Matt Pullinger ...

“ Viewing on king street... ”

May 11,2018
Minithumbup
By: 'Lewis'
May 11,2018
0 people found
this helpful
Kerryn was fantastic when showing myself but around a property yesterday; she was very well informed and polite and courteous throughout our interaction. Thank you again for your help, Kerryn....
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By: Matt Pullinger
May 14, 2018
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Many thanks for your positive feedback, I will be sure to share this with the team, Matt Pullinger ...

“ Excellent service... ”

May 11,2018
Minithumbup
By: 'Alison'
May 11,2018
0 people found
this helpful
Abigail has always provided professional and helpful service in my dealings with her. She has always replied to my emails promptly and all transactions have gone through with ease....
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By: Matt Pullinger
May 14, 2018
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Many thanks for your positive feedback, I will be sure to share this with the team, Matt Pullinger ...

“ Fantastic service!... ”

May 10,2018
Minithumbup
By: 'Lewis'
May 10,2018
0 people found
this helpful
Northwood lettings are a pleasure to deal with. I particularly enjoy dealing with Abigail, she is always available to speak with me and ensures I am paid on time every month. I recently requested a statement for the tax year and received it on the ...
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Comment on agent fees
Good!
Was this helpful? Yes
By: Matt Pullinger
May 10, 2018
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Many thanks for your positive review, I will share this with the team it is much appreciated. Matt Pullinger ...

“ Great Service... ”

May 10,2018
Minithumbup
By: 'Livingstone'
May 10,2018
0 people found
this helpful
Prompt and reliable service from the team at Northwood, Abigail and Juliet who deal with my property are always quick and efficient, they take care of everything for me, just want to want in a letting agents. Nothing is too much trouble for the team...
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By: Matt Pullinger
May 23, 2018
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Many thanks for your positive review! Best regards Matt Pullinger ...

“ Poor communication... ”

Apr 04,2018
Minithumbdown
By: 'Not happy'
Apr 04,2018
1 people found
this helpful
Unfortunately our tennants are in arrears. Lots of emails and phone calls made but noone can give useful information on the situation or provide details. As such we are now seeking other professional assistance to resolve the situation. Very poor management by Scott, and when (...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Matt Pullinger
May 23, 2018
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We are sorry to read your review and we have tried to resolve matters for you. The circumstances of the tenant have indeed presented unforeseen challenges in this matter but we hope we have managed to resolve matters to your satisfaction and are happy to discuss further on 01224 218450 Best regards Matt Pullinger ...
Mar 02,2018
Minithumbup
By: 'David Selkirk'
Mar 02,2018
0 people found
this helpful
I'm a tenant and recently had a problem with my boiler. I contacted Northwood and spoke to Juliet who called me back quickly after I left a message. She was very professional and courteous and advised that she would get on to the matter ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Matt Pullinger
Mar 02, 2018
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Many thanks for your positive feedback I will be sure to share this with the team, it is greatly appreciated. ...
Jan 26,2018
Minithumbup
By: 'kyle'
Jan 26,2018
0 people found
this helpful
Juliet is professional, efficient, knowledgeable, and friendly. She's an asset to any company and I hope Northwood is appreciate to have her....
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By: Matt Pullinger
Jan 26, 2018
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Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with Juliet and my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome. ...
Dec 18,2017
Minithumbup
By: 'Andrew Duthie'
Dec 18,2017
0 people found
this helpful
My central Heating boiler packed in on Thursday. I did not contact Northwood at first because the Landlord had a service agreement with Worcester Bosch. An appointment was made by Worcester Bosch on Saturday but I explained that I was not going to be in ...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Matt Pullinger
Dec 19, 2017
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Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome. ...
Sep 15,2017
Minithumbdown
By: 'Cold'
Sep 15,2017
1 people found
this helpful
We have rented our property for 1.3 years for £1525 a month. During this time we have had no shower for 6 weeks, no heating for weeks at a time (several times) , no hot water for weeks at a time, no stove top for weeks. This is ...
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Comment on agent fees
NA
Was this helpful? Yes
By: Matt Pullinger
Sep 22, 2017
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I am saddened to read your review, and do take the points raised very seriously, I have not note on file of any complaint raised to this effect. For transparency to our clients we do rely on third party contractors that sometimes create issues outwith our control. We will endeavor to review this to ensure all our clients receive the best service possible, best regards Matt Pullinger ...
Jul 20,2017
Minithumbup
By: 'Anne'
Jul 20,2017
0 people found
this helpful
I recently rented a flat through Northwood for just under a year in what was a very stressful period for me. Having had bad experiences with previous letting agents my expectations weren't exactly high, but from start to finish Scott and his team have been ...
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Comment on agent fees
The fees seemed reasonable to me and were explained fully and in detail before the contract was signed.
Was this helpful? Yes
By: Matt Pullinger
Jul 21, 2017
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Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. ...
Jul 12,2017
Minithumbup
By: 'EllonNewbee'
Jul 12,2017
0 people found
this helpful
Having been a landlord for a short with Northwood, Aberdeen the team have been fantastic in providing positive professional guidance and support especially when a leak issue arose. With excellent communication between Northwood, tenant and myself meant the problem was dealt with very smoothly and ...
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Comment on agent fees
Payments have been very prompt so far and any issues the Northwood team are more than happy to discuss it.
Was this helpful? Yes
By: Matt Pullinger
Jul 13, 2017
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome. ...
May 26,2017
Minithumbup
By: 'Barry'
May 26,2017
0 people found
this helpful
I have currently just moved out of a lovely flat in Aberdeen that I rented through Northwood properties for a period of 18 month. My reason for moving out of the property was I was moving in with partner. I can't talk highly enough of Northwood ...
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Comment on agent fees
Agent fees were good.
Was this helpful? Yes
By: Matt Pullinger
Jun 14, 2017
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Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome. ...
Mar 17,2017
Minithumbup
By: 'Tamara'
Mar 17,2017
0 people found
this helpful
The Northwood office in Aberdeen has been managing my property for the past six years. As a landlord I must say that I would never consider to get in touch with other estate agents. The Northwood has a team of extremely dedicated people who are ...
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Comment on agent fees
Bery good fees
Was this helpful? Yes
By: Matt Pullinger
Mar 20, 2017
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Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome. ...
Mar 07,2017
Minithumbup
By: 'Susan Evans'
Mar 07,2017
0 people found
this helpful
Dave was absolutely brilliant from the word go. He was very friendly and informative when we went to view a property. Although the property was nice, Dave asked if we would consider another one. We left the first property and visited the 2nd one which ...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Matt Pullinger
Mar 09, 2017
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome. ...
Feb 22,2017
Minithumbup
By: 'Henry'
Feb 22,2017
0 people found
this helpful
Whilst looking for a flat in a hurry, I was introduced to Scott who not only showed me the flat at a time that was suitable to myself. He also helped me get all the correct paperwork in order, to secure the flat as it ...
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Comment on agent fees
Fair fees - in line with others
Was this helpful? Yes
By: Matt Pullinger
Feb 23, 2017
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Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome. ...
Jan 27,2017
Minithumbdown
By: 'Aberdeen landlord'
Jan 27,2017
5 people found
this helpful
I'd imagine for many people the appeal of using Northwood is because of the Guaranteed Rent service they provide. I myself used this service for 4 years and I'd like to share my experience to let others decide for themselves if it truly is worth it. ...
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By: Matt Pullinger
May 09, 2017
View all comments (1)
Dear Aberdeen Landlord" I am extremely saddened at the disappointment expressed in your review and have spent much time looking into the issues raised. We take pride in giving all of our clients an excellent service and we treat any complaint with the utmost seriousness and need to take the time to look into the details to ensure that our service is maintained and that our clients are looked after. I have no note on file of receiving any complaint in connection with the issues you have rais ...
Areas covered
  • AB24
  • AB10
  • AB25
  • AB11
  • AB51
  • AB12
  • AB39
  • AB13
  • AB41
  • AB14
  • AB31
  • AB15
  • AB32
  • AB16
  • AB21
  • AB22
  • AB23
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
81% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £300,000

Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 11 28 15 0 0 1 0 3 3

Fees

No fees set.
Last updated at 11:13 AM 05/07/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:13 AM 05/07/2018 by allAgents

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Branch - Aberdeen, AB25

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