Properties Glasgow - Infiniti Properties
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    Abigail Davis
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    Steven Mearns
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    Matt Pullinger
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    Elinor Cranston
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    Steven Anderson
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    steven matt
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    Scott Morrison
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    Laura Mearns
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    Ailsa McWhirter
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    Mairi Bonnar
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    Amy Allison
No description for branch.
Northwood

207-211 Rosemount Place Aberdeen
Aberdeen City
AB25 2XS

01224 218450

Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
I've been a customer of Northwood in Aberdeen for around 8 years. We live in Australia so having someone reliable look after our Aberdeen property is really important. Right from day one Northwood set themselves apart by the quality of service they provide. They are efficient, helpful and reliable. I would have no hesitation in recommending Northwood to any prospective landlord....
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Comment on agent fees
Fees seem very fair.
Was this helpful? Yes
By: Matt Pullinger
Feb 17, 2016
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome.....
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
Laura and all her team at Northwood, Aberdeen have been extremely helpful in assisting through the rental process. I was a complete rookie and Northwood basically held my hand on a variety of tasks which in the end saved a whole load of time and hassle. Excellent service and communication at all times....
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Comment on agent fees
Value for money!
Was this helpful? Yes
By: Matt Pullinger
Feb 17, 2016
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome.....
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
As a landlord we have found Northwood very professional to deal with. Letting was done timely and any maintenance issues were resolved promptly and we were always kept informed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Matt Pullinger
Feb 17, 2016
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome.....
Dec 02,2015
Minithumbup
By:
Dec 02,2015
0 people found
this helpful
I have used these agents twice in recent months for 2 apartments I let. On both occasions they have been let for more than I expected, the 2nd apartment was let to the first viewer! They have a very professional yet friendly approach. I really didnt think it could be so easy!!...
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Was this helpful? Yes
Sep 21,2015
Minithumbdown
By:
Sep 21,2015
0 people found
this helpful
I have now been a landlord of a property that Northwood Aberdeen manage for me for approximately 2 years. From the first meeting with Steven Mearns, to the regular email communication with Abigail, I have been thoroughly impressed. As someone who works overseas, it is important that I know my property is being well managed and looked after, and any issues that may arise are dealt with efficiently and in a timely manner. The professionalism of the staff and leadership at Northwood Aberdeen is fan...
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What agent could do to change your mind?
No comments
Comment on agent fees
No comments
Was this helpful? Yes
By: Matt
Sep 28, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome.....
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
We have used this Agent for the past 13 years , as we live abroad we rely on their reports regarding our property , in that time we have had no problems with tenants or rental agreements Any work needed to be done on our property is notified to us by email / telephone and we are free to decide if the agent brings in a contractor with an estimate or we can bring our own contractor ...we have always been happy with the service and the response from the office...
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Was this helpful? Yes
Jul 10,2015
Minithumbup
By:
Jul 10,2015
3 people found
this helpful
Matt and his team were professional, efficient and cared about my property. Quick email responses are appreciated. They were happy to answer any questions I had and assisted me to the best of their abilities. Well done Northwood Aberdeen, and will certainly choose your company again in the future if given a chance....
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Was this helpful? Yes
By: Matt Pullinger
Jul 10, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome.....
Jun 25,2015
Minithumbup
By:
Jun 25,2015
2 people found
this helpful
I have seen two properties from this company and have high regard for their professionalism and ethical standards. Moreover their properties looks exactly or better than the photos (This means that they do not oversell which is very ethical. Secondly their staff not only give immediate response but try to solve your problem (I had an issue with the entry date and this was solved the very next morning) Moreover, their paperwork/decision making is incredibly fast. I will certainly recom...
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Was this helpful? Yes
By: Matt Pullinger
Jun 25, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive" is very welcome.....
May 26,2015
Minithumbup
By:
May 26,2015
1 people found
this helpful
Brilliant service. I have selected 2 of the members I spoke to but everyone there was super. I told them my status and how I needed to find somewhere quickly and the acted on it. I couldn't have asked for better service. understood my needs. Got back to me is quick fashion. I couldn't speak highly of them. Keep up the good work....
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Was this helpful? Yes
By: Matt Pullinger
May 26, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive is very welcome.....
Apr 28,2015
Minithumbup
By:
Apr 28,2015
2 people found
this helpful
I have been using Matt and his team to let our property to let out our beloved family home for 3 years. We are pleased with the level of service and response. Friendly team. I would recommend....
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Comment on agent fees
Just right in the current market
Was this helpful? Yes
By: Matt
Apr 30, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive is very welcome.....
Feb 05,2015
Minithumbdown
By:
Feb 05,2015
5 people found
this helpful
Two month notice period is not helpful for tenants who often want to move out quickly. However this can in practice be up to three months because they insist you give notice from the anniversary of moving in (ish date they call it) as we found to our cost i.e. we wanted to move out since the beginning of July, but ended up having to pay rent until mid-September. They have many intrusive inspections and are quite fussy regarding this. They were very harsh on the final inspection of our proper...
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Was this helpful? Yes
By: scotsman12345
Feb 07, 2015
View all comments (2)
You try this rent issue with all your tenants. 2month notice means 2month notice why does it have to be same date you moved in. Another way of conning ex tenant extra months rent despite given 2minths to find another then of course they will get new tenant in by then. This money is pocketed by Northwood and not passed onto landlord. Also they always get you on minor things it's like they have a rule they have to get something out of you regardless.. I had similar experience except I managed to d....
Jan 28,2015
Minithumbup
By:
Jan 28,2015
1 people found
this helpful
I have used Northwood Aberdeen for around 6-7 years, I had their Platinum scheme and found it to be exactly what they said and I wanted. They looked after every aspect of the rental and should anything require replacing they sourced the item or contractor giving me a choice and the various options including costs and in some cases delivery, once I decided they looked after everything from then on. Would I use them again, yes most definitely....
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Comment on agent fees
Adequate for the service provided
Was this helpful? Yes
By: Matt
Jan 28, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Jan 05,2015
Minithumbup
By:
Jan 05,2015
2 people found
this helpful
I met with Ailsa at a viewing appointment. I was greeted with a warm smile which was maintained throughout the appointment. Ailsa conducted the viewing in a professional manner and was not only able to answer any questions I had, with being very knowledgeable in the area of discussion, but I enjoyed speaking with someone who so clearly enjoyed their job. After what felt like a long day of viewings I'm glad Northwood was my last appointment of the day, saving the best till last. I highly recommen...
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Comment on agent fees
Fees illegal in Scotland
Was this helpful? Yes
By: Matt
Jan 21, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team.....
Dec 28,2014
Minithumbup
By:
Dec 28,2014
1 people found
this helpful
We had a problem with the heating. As it is in the winter it was a serious issue! I managed to get someone on the phone and have to say that she was very professional and dealt with the issue quickly. The heating was soon back on and thank you!...
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Was this helpful? Yes
By: Matt
Dec 29, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with Mairi and my team.....
Dec 23,2014
Minithumbup
By:
Dec 23,2014
1 people found
this helpful
The initial appointment was very informative and Matt came across as very professional. I took notice of the reviews on this website and note there is a bit of a "mixed bag" however I decided to go ahead. I have been with Northwood for just under a year at the time of writing and I must say I am pleased with the service and thank Matt and the team for the good service....
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Comment on agent fees
The charges for property management are about average based on my experience.
Was this helpful? Yes
By: Matt
Dec 23, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Dec 19,2014
Minithumbup
By:
Dec 19,2014
2 people found
this helpful
Matthew and Laura have really taken care of us during our heating breakdown. Elinor is also always very helpful. Overall we are very happy with the service they provide and hope we rent through Northwood for years to come. We have dealt with many letting agents in Aberdeen over the past ten years and they have been miles better than anyone else. THANK YOU!...
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Comment on agent fees
No charges from Northwood. Fees are illegal although i have friends who still get charged fees by other agents - BE WARNED!
Was this helpful? Yes
Dec 19,2014
Minithumbup
By:
Dec 19,2014
1 people found
this helpful
Matt and the Northwood team have been first class since my very first telephone call. The service promised was the service that was dilvered! Thank you Northwood....
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Was this helpful? Yes
By: Matt
Dec 22, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Dec 08,2014
Minithumbup
By:
Dec 08,2014
1 people found
this helpful
Only have positive things to say about Northwood Aberdeen. I began renting my property through them over a year ago, they are very professional, honest, and quick to respond to any queries I have had regarding the letting process. I live overseas and was concerned about how easy it would be for Northwood to contact me, they have put me completely at ease. I get e-mails every month regarding the payment for the flat, and if there are any issues with the flat I am notified immediately by e-mail. S...
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Comment on agent fees
Very fair given the market in Aberdeen. I shopped around and did some research, and Northwood compared very favourably with other letting agents.
Was this helpful? Yes
By: Matt
Dec 09, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Sep 26,2014
Minithumbup
By:
Sep 26,2014
1 people found
this helpful
As a Tenant Northwood have been excellent, always very prompt and efficient....
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Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Sep 24,2014
Minithumbup
By:
Sep 24,2014
1 people found
this helpful
I have dealt with Northwood in my capacity as a Landlord for 4 years and have been impressed with their level of service and attention to detail. My initial dealings were with the firm when they were much smaller but the service has continued to be excellent, even with considerable expansion. I wouldn't hesitate to recommend Northwood to other potential Landlords in the Aberdeen area....
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Was this helpful? Yes
By: Matt Pullinger
Nov 25, 2014
View all comments (1)
Many thanks for your positive feedback. We really appreciate it and I will certainly share this with the rest of my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Aug 22,2014
Minithumbup
By:
Aug 22,2014
1 people found
this helpful
I have dealt with Northwood for 4 years now and have always found them efficient, helpful and polite. I am confident in their ability to look after my property . As a landlord I have no problem recommending them....
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Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Aug 19,2014
Minithumbup
By:
Aug 19,2014
2 people found
this helpful
At every stage of the process the agnt was efficient, thorough and professional. The initial show round was conducted professionally and everything was explained by the staff prior to taking on the tenancy. The hand over process was very smooth with the inventory check at the property followed by the hand over of keys which took place thereafter at the office. I had two property inspections during my tenancy and each time I was given ample notice so that the visit did not inconvenience me. I rep...
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Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Aug 18,2014
Minithumbdown
By:
Aug 18,2014
1 people found
this helpful
After arranging a viewing today and taking the relevant time away from my busy job, I was greeted by an agent who did not have the correct keys for the property. After attempting to get into the property for several minutes, the only option given by the agent was to arrange another viewing of the property on another day, again during work hours. Completely unnaceptable and un-professional. I will be staying clear of these agents in my continuing search....
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Was this helpful? Yes
By: Northwood team
Aug 19, 2014
View all comments (1)
Dear Potential Tenant We are very sorry for the experience that you had. We appreciate that you have taken time out of work to view the property and again we too have bought out time from the diary and arranged access with the current tenants so not gaining access is frustrating all round. As access to the property must be arranged subject to the tenants approval and our agents diary is fully booked re-arranging was the only option available at the time. My maintenance team will now lo....
Aug 14,2014
Minithumbup
By:
Aug 14,2014
0 people found
this helpful
A very satisfied customer. We have been clients with Northwood Aberdeen for the last five years or so. We have a Gold contract with them which guarantees an agreed payment each month regardless of whether the property is let or not. This is such an attractive proposition, it is the main reason we chose to sign with Northwood. We made a great business decision to use Northwood Aberdeen but this was reinforced by the the exceptional service we receive from all the staff. Nothing is too much t...
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Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Aug 04,2014
Minithumbup
By:
Aug 04,2014
2 people found
this helpful
I have had an excellent experience from the first phone call with Northwood in Aberdeen. They offered a free no obligation home visit to suit myself as and when i would be in and explained in simple detail what i would need to do to start letting my property. Matt was very helpful and always contactable if required. The company found and leased my property very quickly and limited the disturbance of too many potential tenant visits. They advertised the property professionally and made it lo...
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Comment on agent fees
Good value and with guaranteed rent it comes with peace of mind
Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Jul 24,2014
Minithumbup
By:
Jul 24,2014
1 people found
this helpful
I have found Northwood to be very helpful in all aspects of leasing a property from them compared to my experience with other agencies in the past. If we have ever had any maintenance issue with the flat it has been dealt with as promptly as possible by the excellent staff and we have been kept informed along the way. From the viewing through to signing of the lease and any further contact we've had with them they have always been courteous and professional....
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Comment on agent fees
I think all fees charged by leasing agencies are ridiculous. This isn\'t a slight on Northwood.
Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Jul 22,2014
Minithumbdown
By:
Jul 22,2014
0 people found
this helpful
Recommend if you would like to be robbed. We were waiting for your deposit 3 months, they took 100 pounds of us just for cleaning dust from radiators (the check up was a week after I handed the keys back so I am assuming he dust appear in this time). Additionally they didn't pay their administration fee at the deposit company they made us to pay another 30 pounds for them....
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What agent could do to change your mind?
they should recommend different agency because they are useless.
Comment on agent fees
Were uplifted couple time however if we wanted them to do something at the flat, we had to beg for month and they never did anything.
Was this helpful? Yes
By: Matt Pullinger
Jul 23, 2014
View all comments (1)
Dear Tenant I am sorry to hear that you were unhappy with the service received. I have no record of your complaint on file but please feel free to contact me should you wish to discuss further. As you may know deposits are now protected in Scotland therefore they are dependent upon an agreement from the tenant and the landlord in terms of a proposal, which is the only basis that we would submit a proposal. Therefore there would never be a case where any tenant waits three months for a dep....
Jul 18,2014
Minithumbup
By:
Jul 18,2014
0 people found
this helpful
I'm honestly shocked about some of these reviews. Northwood have looked after pure property for over 5 years. They have been open and transparent throughout this time. We have always been paid on time, and any deductions to the bill ie for gas safety certificates are checked in advance. Any repairs have been made or dealt with via the company. I have recommended Northwood on many occasions and will continue to do so. If you are considering renting out your property I urge you to consider the...
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Comment on agent fees
For us, the fee taken by Northwood ensures the smooth running of our mortgage payments. I have no issue with the announcement t. they are paid. It is earnt for an excellent service.
Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
We have been with Northwood for about a year now and have recently had to move flat after our previous landlord wished to take back the property. Northwood have always been helpful and dealt with any issues in a timely, friendly manner. During our move they have been exceptionally helpful and made the move as stress free as possible. We are grateful to the Northwood team who have always gone above and beyond to help us and we are glad to have found another property with them as we would not trus...
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Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
Steven has been really helpful with our recent flood at our flat. The maintenance lady, Elinor was also really good, arranging contractors and access while I was at work. Compared to the last agent we rented a flat from, Northwood are really good - thanks....
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Comment on agent fees
We weren\'t charged any fees by Northwood. Agents aren\'t allowed to charge fees in Scotland.
Was this helpful? Yes
By: Matt
Oct 01, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or Ò€œconstructiveÒ€ is very welcome.....
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Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
23 9 11 14 0 0 0 0 3 3
Abigail Davis - upload your photo Abigail Davis
3 reviews

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Steven Mearns - upload your photo Steven Mearns
5 reviews

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Matt Pullinger - upload your photo Matt Pullinger
9 reviews

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Elinor Cranston - upload your photo Elinor Cranston
2 reviews

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Steven Anderson - upload your photo Steven Anderson
3 reviews

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steven matt - upload your photo steven matt
1 reviews

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Scott Morrison - upload your photo Scott Morrison
1 reviews

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Laura Mearns - upload your photo Laura Mearns
3 reviews

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Ailsa McWhirter - upload your photo Ailsa McWhirter
1 reviews

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Mairi Bonnar - upload your photo Mairi Bonnar
2 reviews

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Amy Allison - upload your photo Amy Allison
0 reviews

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Last updated at 3:56 PM 11/05/2015 by allAgents

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