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    Noura Mehdinejad
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    Pauras Shah
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    Sam Shoukry
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    john parea
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    Edyta Pruszynska
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    Sarah Brown
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    Joseph Smith-Koomson
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    Abraham
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    Ann Leaver
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    Abigail Lomo-Dash
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    Rebecca Fritsche
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    Riff Hussain
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Northfields

130 Northfield Avenue Ealing, London
Greater London
W13

020 8840 6666

Aug 24,2016
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Aug 24,2016
0 people found
this helpful
Our experience with Northfields was OK up until the last moment, when it came to handling the deposit. A week after we moved out they announced to us that they'd be deducting £250 for cleaning charges, £5 for every light-bulb that needed replacement, and £65 for a person to change the light-bulbs (!). Our contract allowed for these *kinds* of charges, but of course it said nothing about what the *level* of the charges should be. All of these charges were way above what was reas...
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Aug 01,2016
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Aug 01,2016
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Awful experience ! So many troubles from the moving date until now , i have been living in the property for 2 months now but nothing has been done yet and no contact from staff to update me and even when i contact them ,they never respond until i contact several times , terrible agancy . Counting down days for my contract with them to finish ......
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Comment on agent fees
Bad
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Aug 27,2015
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Aug 27,2015
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Northfields estate agents were thorough in the process of selling my property. They went above and beyond what was expected from an estate agent. They were always at the end of the phone and on occasions went the extra mile to ensure the sale went through. More than can be said for the agent I bought through. Abraham and Ann are a credit to their profession and I strongly recommend anyone to buy or sell through Northfields estate agents....
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Comment on agent fees
The fee was 1.5%. I found it very reasonable considering the amount of work the agent carried out on my behalf.
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Aug 19,2015
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Aug 19,2015
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I would fully recommend using Northfields. From the initial visit from Abraham through to exchange the process has been very satisfactory. Abraham was able to use his excellent knowledge of the local housing market to manage my expectations. I found Abraham's honest approach and lack of "Estate Agent talk" refreshing and this meant I was able to understand what I could realistically sell my property for. Getting the property on the market was quick and efficient and Alejandro, Edyta an...
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Jul 29,2015
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Jul 29,2015
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I was very impressed with Northfields - they lived up to their commitment of being communicative, straightforward, honest, and hardworking in selling my property. Abraham and Ann were responsive and always good to deal with. The initial appraisal of selling price was achieved, and they were always willing to listen to my thoughts and any concerns I had. I'm happy to recommend Northfields....
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Jul 16,2015
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Jul 16,2015
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I have to say from the outset meeting I was confident that, of which I had three with different agents, Northfields gave me the most realistic valuation and sales possibilities. I was kept informed throughout the sale process and they acted on my behalf when any changes were made. I was pleased with the relative smoothness of the whole sale from start to finish....
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Apr 23,2015
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Apr 23,2015
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i was regurlary updated and received feedback in respect to every viewing. the team help speed up the sale by liasing between solicitors. I was very pleased to achieve a good price for my property....
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Jul 13,2014
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Jul 13,2014
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We thought we had plenty time to sell our property but in the end needed to sell quickly, Northfields staff quickly adjusted to our new demands and we sold it within 4 weeks. It was a smooth, professional and trouble free experience....
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Jun 27,2014
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Jun 27,2014
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At the beginning of the sales process Abraham was very helpful and informative and gave some very useful advice regarding the current market and asking price. However, the estimated sale price was, too optimistic, which is normal, but we agreed on a good price to attract offers. I do not know why, but there was some resistance to marketing the property immediately, but when I pushed to get things going as soon as possible, Abraham was able to attract an impressive number of viewings within a sho...
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Jun 19,2014
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Jun 19,2014
1 people found
this helpful
We are relocating from South Africa and with Rebecca's help have been able to secure a property before arriving. She has been very friendly and helpful and very efficient - a pleasure to deal with and also supportive of our situation. Highly recommend her....
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By: Colleen, Marketing Manager
Jun 19, 2014
View all comments (1)
Hi Lucy, We are so pleased that Rebecca was able to be so helpful and find you somewhere before you had even arrived in the UK! Thank you so much for taking the time to let us know how much Rebecca impressed you. We've passed on your comments so that Rebecca knows to keep up the good work. Best of luck with your relocation and we wish you the very best in your new home. Please feel free to contact us if we can be of any further help!....
Jun 01,2014
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Jun 01,2014
3 people found
this helpful
Avoid using this agency at all costs! First time we've used them and we will NEVER use them again. Three of us rented a three bedroom property through Northfields. We viewed the property mid march and made an offer, including some conditions on 31st March. Some of the conditions we requested in our offer included replacing the sofas, painting the communal areas and having the property professionally cleaned. Our offer was accepted and we were assured that these things would be carried out bef...
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What agent could do to change your mind?
I think this agency are beyond feedback. Employing competent and professional staff who stick to their word and put a paying customer first would be a good starting point.
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By: Colleen, Marketing Manager on behalf of the Northf
Jun 03, 2014
View all comments (1)
Dear Alex, We were very concerned when we read your review. As we have very strong family-run brand values, we take complaints like this very seriously. Although we don't get a lot of complaints, we always try to be proactive to make sure we are delivering the best customer experience possible. We can appreciate that you feel very strongly and have been very frustrated, especially as moving in itself is a very stressful process. Due to the seriousness of your complaints we immediately....
Sep 09,2013
Minithumbup
By:
Sep 09,2013
1 people found
this helpful
I have dealt with Northfields for about 10 years. I should like to commend Abigail of lettings accounts for prompt notification of receipt of tenant rent for the current period, something that has been lacking for several months...
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By: Colleen, Marketing Manager
Sep 09, 2013
View all comments (1)
Thank you very much for your comment. I have passed your commendation onto Abigail and let her know to keep up the good work. I am sorry to hear that you haven't been pleased with the level of communication over the last few months however. I have made sure that not only Abigail, but the rest of the team are aware of your experience so that we can learn from it and continue to improve the service that you have come to expect from us over the last ten years. As such a long standing customer, ....
Jul 10,2013
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Jul 10,2013
0 people found
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I sold my property in Wallis through Northfields recently. From Cathy who took the instruction on right through to Ann who oversaw the sales progression, I can only say that I have had a great experience. Ann knew that my situation was urgent and that being a first-time seller, I was rather nervous about the process so she kept me informed all the way and I believe that the sale went through so smoothly because of how proactive she was. I am extremely grateful to Cathy, Abraham and Ann for ...
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Jun 14,2013
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Jun 14,2013
0 people found
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Agent accurately balanced the rent requested based on the current market and found a good tenant within the time-frame. Would use again....
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Jun 11,2013
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Jun 11,2013
0 people found
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Agent showed us this property even though it had work being done as she felt it suited our needs and we had said no to our original viewing. Was very impressed with her helpful attitude and ability to matvh us with the right kind of property....
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Apr 05,2013
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Apr 05,2013
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Sarah has always dealt with all my requirements as a Landlord in an effective and efficient manner. In fact my whole experience for the last 2 years with Northfields has been fantastic and would definitely recommend them to anyone else....
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Mar 12,2013
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Mar 12,2013
3 people found
this helpful
I initially started using Northfields and dealt with Sylivia who was efficient and pro-active. Since her departure the "service" or lack of I should say, is the worst experience I have had. They are totally unprofessional, incompetent, and utterly useless. The staff lack the simplest bit of common sense. Continous mistakes and lack of any consistency. I have stayed loyal to Northfilelds for many years and rented my property through them, to which they have earned good commission from. ...
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What agent could do to change your mind?
They need to employ a whole lot of efficient and capable staff and provide an actual service worthy of their charges
Was this helpful? Yes
Feb 19,2013
Minithumbdown
By:
Feb 19,2013
3 people found
this helpful
I have used Northfields to rent out my property for a number of years....I WILL NEVER USE THEM AGAIN. The only thing they have been constant in the past few years is to be utterly useless. No communication within branch or across divisions, permanently getting payment wrong. Not acting as agents, and seem to recruiter a load of people that the only thing they have in common is "being useless"...
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What agent could do to change your mind?
They need to train their staff better. Need to get better staff to start with. On a monthly basis they get the statements wrong. I can not even begin to say how disapointed I am at using them and never again
Was this helpful? Yes
Nov 13,2012
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Nov 13,2012
0 people found
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We spoke to Noura in the afternoon a week Saturday about viewing a property and were immediately able to view. She was helpful, friendly and informative and processed our offer very quickly and efficiently. We were able to move in within a week and it has been a very pleasant and easy experience....
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Sep 28,2012
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Sep 28,2012
1 people found
this helpful
I have always had a great service from Sarah Brown who emails me the monthly rental invoice and provides any other information I need very quickly....
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Sep 25,2012
Minithumbup
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Sep 25,2012
1 people found
this helpful
Sam initially showed me the property. It was not even which I called him for. But he was extremely proactive, smart and friendly. I would any day trust this guy on property. Sophie took over in post property selection procedure. Again, very prompt and helpful response. Everything was dealt with professionalism. Overall, good experience so far. Hopefully it will remain this way for next one year....
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Sep 20,2012
Minithumbup
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Sep 20,2012
1 people found
this helpful
Noura Mehdinejad was cheerful, helpful, and allowed me the space to make my own decisions. In the end, I found another property through another agent however I would not hesitate to seek out Noura as the starting point for the search for my next lease. I highly recommend her....
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Sep 12,2012
Minithumbup
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Sep 12,2012
1 people found
this helpful
HI, Sophie and Rachel did great job by negociating the price with landlord and facilitated my ckeck in. They also showed proffessionism, committment. They have a very hard working team and anyone can feel their passion in deliver an excellent service. highly recommendad...
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Sep 04,2012
Minithumbup
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Sep 04,2012
1 people found
this helpful
Noura understood are requirements and showed us the right properties in the right locations. She was very patient with us, even though we gave some tight timelines to work with. She managed the letting process for us and we had the keys in hand - in time....
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Jul 27,2012
Minithumbup
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Jul 27,2012
0 people found
this helpful
After looking for a property for quite some while, we were ecstatic to find our perfect flat. After contacting Noura, the whole process was made easy, with up to date & relevant property lists being sent to us immediately & viewings easily booked. Finding a property is generally quite stressful and tiring but Noura made the entire process super quick & easy, leaving us with nothing to feel but excitement. Noura is really friendly & approachable, keeping us update frequently &...
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Jul 27,2012
Minithumbup
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Jul 27,2012
0 people found
this helpful
I contacted Noura to obtain a property in Ealing as this is where I wanted to relocate to. She was very quick and efficient in responding to my emails. She frequently kept me updated via email with potential properties instead of being bombarded with phone calls like other agencies. This allowed me to view properties at my own leisure and selected my preferred choices. The communicate was excellent, Noura responded promptly answering all my questions in full. When I couldn\'t make a viewing, thi...
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Jul 25,2012
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Jul 25,2012
0 people found
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Noura went the extra mile in helping us find a home in the area. Any estate agent can point out what is available from a list, however Noura put in the extra effort to find us a property that was accommodating to our very specific situation. When we move in, we\'ll be sending chocolates in the post! Thanks again Noura....
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Jul 25,2012
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Jul 25,2012
0 people found
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Noura must be the most patient agent in the world. I have been looking for a flat to rent for few weeks now and despite us being a little picky she doesn\'t give up. I must say, that when I approached the agency all members were extremely friendly. Thank you Noura ! Keep it up ....
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Jul 12,2012
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Jul 12,2012
0 people found
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Hi Mr Shah northfields found me house with my budget, had rent queries fist couple of months, mr shah came with great problem resolve landlord and mine @ thanks a lot to mr Pauras Shah...
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Jul 09,2012
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Jul 09,2012
0 people found
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Louise McMenamin has been super efficient in processing my tenancy. Her helpfulness and speedy replies have minimised the stress of organisng a tenancy, and I thoroughly recommend her and the company....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £360,000
  • Max: £750,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 2 19 2 9 0 2 0 2 1
Noura Mehdinejad - no image available Noura Mehdinejad
Branch Manager
12 reviews

About Noura No description set View full profile
Pauras Shah - no image available Pauras Shah
Project Client Accountant
9 reviews

About Pauras No description set View full profile
Sam Shoukry - upload your photo Sam Shoukry
2 reviews

About Sam No description set View full profile
john parea - upload your photo john parea
1 reviews

About john No description set View full profile
Edyta Pruszynska - upload your photo Edyta Pruszynska
9 reviews

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Sarah Brown - upload your photo Sarah Brown
8 reviews

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Joseph Smith-Koomson - upload your photo Joseph Smith-Koomson
10 reviews

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Abraham  - upload your photo Abraham
6 reviews

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Ann Leaver - upload your photo Ann Leaver
4 reviews

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Abigail Lomo-Dash - upload your photo Abigail Lomo-Dash
1 reviews

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Rebecca Fritsche - upload your photo Rebecca Fritsche
1 reviews

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Riff Hussain - upload your photo Riff Hussain
1 reviews

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