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Nicholas

Investment House 19 Gosbrook Road Caversham, Reading
Berkshire
RG4 8BT

0118 946 1166

Oct 19,2014
Minithumbdown
By:
Oct 19,2014
0 people found
this helpful
Perfectly friendly but also pretty incompetent Letting agency. We lived next door to our landlord who told us she had to chase them for several weeks for one of our monthly payments despite us paying it to the agency via standing order. Very few of our requests for repair were ever acted upon or even passed to the landlord. We are currently waiting to receive our deposit back from them (which has been signed off) and this bank transfer has been going on for 2 weeks now (after the initial month a...
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What agent could do to change your mind?
Returned calls/emails; responded to messages; passed on information to landlord; maintained good organisation of keys and paperwork; acted without needing to be chased several times.
Comment on agent fees
They moved us to a rolling contract which meant that no renewal fees were charged each year-we were there over 4 years so that helped
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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Awards won by Nicholas, Reading RG4 8BT

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