Our Northampton office deals in all aspects of residential property sales, professional and student lettings, serving the University of Northampton in the Avenue Campus, Park Campus and the New Waterside Campus. Nicholas Humphreys has established branches across England including Manchester, Derby and nearby Coventry, Leicester and Cambridge. Our impressive network of offices spanning across England means we have the knowledge and experience to manage your properties across Northampton. At Nic Read full description...holas Humphreys, we're different. We have designed our business with the customer at the heart of everything we do. Not only do we do what we say we will, we offer a number of other services including dress to impress and viewings by appointment seven days a week. We are members of the Property Ombudsman scheme ensuring that our business is professionally regulated.
Nicholas Humphreys

Victory House, 400 Pavilion Drive Northampton
Northamptonshire
NN4 7PA

01604217826
Mar 01,2017
Minithumbup
By: 'Happy Northampton Landlord'
Mar 01,2017
0 people found
this helpful
Put my property up for rental with Nicholas Humphreys Northampton and it was let for next year within 2 weeks! Very impressed as it had been on with another agent for months before this. They provided impressive photos, good market knowledge and handed the tenants over for me to manage very professionally....
read full review
Comment on agent fees
Very fair
Was this helpful? Yes
Areas covered
  • NN4
  • Northampton
  • NN1
  • NN2
  • NN3
  • NN5
  • NN6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

NAEA ARLA TDS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Fees

Full details of our fees can be viewed on our website: https://www.nicholashumphreys.com/branch/northampton/lettings-landlords-fees
Last updated at 12:23 PM 26/06/2017 by Michael Carpenter

Complaints Procedure

Our aim is to resolve disputes fairly, reasonably and as quickly as possible. We know that we cannot please everyone all the time and that as an organisation things can sometimes go wrong. We want to learn from our mistakes. In our contract with customers we aim to be polite and professional. We welcome constructive criticism. We are members of the Ombudsman Scheme for Estate Agents.

Procedures In Place To Resolve:
If a complaint is not resolved with 24 hours then the complaints register should be completed.

Verbal Complaints รขย€ย“ Should be resolved on the day that they are received by the member of staff who received them. If they are unable to resolve then the client will be advised that they will need to put their complaint in writing and the timescales that they can expect to receive a response, usually within 72 hours.

Written Complaints รขย€ย“ A response will be sent with 72 hours. If we have not had time to do a full investigation then a letter / email will be sent explaining this to clarifying the timescale that the client can expect a full response. Initial investigation and response should be made by the office manager and their team. If a verbal resolution is made then written confirmation should also be sent and a copy kept on file.

If The Complaint Is Not Resolved รขย€ย“ The client will be told that it will be referred to our in-house complaints department. The client will be sent a letter / email confirming the name of the person now dealing with the matter and a timescale that they can expect to receive a reply (usually 10 working days but in exceptional circumstances up to a maximum of 28 days).

A full history will then be conducted by the investigating officer, who will require copies of the file / notes and any relevant correspondence. A decision will then be reached whether the complaint should be upheld or rejected. A report will be sent to the relevant office to be held on their file. A letter / email with the outcome will be sent to the client giving full reasons for the decision reached.
Last updated at 12:23 PM 26/06/2017 by Michael Carpenter

Awards won by Nicholas Humphreys, Northampton NN4 7PA

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Find the Best Agent to
Buy, Sell or Rent Property