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    Christine Butterfield
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    Kevin Sutton
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    Lia Roberts
No description for branch.
Nicholas Humphreys

15 Friar Gate Derby
Derbyshire
DE1 1BU

01332 265662

Jul 22,2016
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By:
Jul 22,2016
0 people found
this helpful
Do not very use this company!! This review is coming from four girls that rented a property in Derby. First of all, we were told that we only had introduction only so Nicholas Humphrey's did not pay any attention to any of our problems we faced in the property for the entire time we lived there. The first day we moved in, the landlord demanded £320 in cash from every person, would not give a receipt so god knows where that cash went- properly straight into her pocket (avoiding the books!)....
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By: Kevin Sutton
Aug 16, 2016
View all comments (1)
I am sorry to hear of your experience whilst staying in Derby. If you can provide the property address I will conduct a thorough investigation into the issues raised. From the limited details available it appears that the property in question was managed by the landlady and therefore as an agency we have little control over her actions.However there are guidelines that should be followed by all landlords which we can assist with and follow up if not adhered to.Kind regards Kevin Sutton for Nicho....
Jun 30,2016
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By:
Jun 30,2016
0 people found
this helpful
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or help or had no idea about the contractors progress on fixing the boiler, infact we was telling them what's going on acting as the middle person. Constantly saying we are in arrears for 2years and infact...
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What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Comment on agent fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Was this helpful? Yes
Jun 30,2016
Minithumbdown
By:
Jun 30,2016
0 people found
this helpful
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or help or had no idea about the contractors progress on fixing the boiler, infact we was telling them what's going on acting as the middle person. Constantly saying we are in arrears for 2years and infact...
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What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Comment on agent fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Was this helpful? Yes
May 02,2016
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By:
May 02,2016
1 people found
this helpful
absolute joke of a branch this one. lived in student accommodation that was supposed to be managed by them but when it comes to getting anything done the absolute idiots that work there will only ever say we'll pass it on to kevin. we currently have no hot water and haven't had any for a month despite it being reported 3 times now, and various lights and bits with the dishwasher have been broken since we moved in, despite again being reported various times. had housing standards around a couple ...
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What agent could do to change your mind?
expensive for a business that offers nothing in the way of repairs.
Comment on agent fees
expensive for a business that offers nothing in the way of repairs.
Was this helpful? Yes
Sep 29,2015
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By:
Sep 29,2015
2 people found
this helpful
My Stepson rented this property with 4 fellow students when it came to the end of the 1 year contract we as guarantors were all presented with huge bills for so called repairs. £220 to clean the property. £900 to repair a bed. £220 to repair a table leg and chair. £50 to tidy garden. All bills issued are demanded to be paid in 7 days. Clearly someone is being dishonest and trying to make extra income? I would strongly recommend you should avoid this company and the...
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What agent could do to change your mind?
Ensure that landlords renting to students put in cheap furniture and not" ‚£1000 beds" and "‚£220 tables and chairs" . Be realistic about the price of any necessary repairs.
Was this helpful? Yes
Sep 10,2015
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By:
Sep 10,2015
3 people found
this helpful
DON'T GO WITH NICHOLAS HUMPHREYS UNLESS they have stopped letting properties associated with Nottingham Student Lettings (owned by BSP holdings). Student properties in Nottingham owned by BSP holdings include: Castle Gate student apartments, Equitable House flats and many others * If you can forgive their rude, unprofessional, and sometimes aggressive attitude to any enquiry you may have, then you will have to also forgive their lying and their theft. It will take you MONTHS of nagging to get...
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Feb 27,2015
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By:
Feb 27,2015
0 people found
this helpful
I have dealt with this agency for two years now, and the first year when Kevin Sutton was our property manager was lovely. Everything got fixed quickly and easily without any hassle, and we were kept up to date with everything via email. This year however has been a different story. From the first week of moving in we made it clear there were several defaults with the house that needed fixing, even from a safety point of view. The kitchen floor boards moved, both sets of steps in the garden wer...
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Sep 19,2014
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Sep 19,2014
0 people found
this helpful
Fantastic agent to deal with. I have known them now for 2 years across 2 different tenancies and they have always provided a high quality, reliable and trustworthy service. Staff are also very personable and accommodating and have gone out of their way to help me identify and secure the property which best suited my needs on each occasion. They provide a seamless service throughout the length of the rental agreement too, are very responsive to any queries or issues which may arise and I really c...
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Comment on agent fees
In my personal experience and relative to other options I explored the fees charged by the agent are minimal and offer excellent value for money in terms of service provided.
Was this helpful? Yes
Sep 11,2014
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By:
Sep 11,2014
1 people found
this helpful
I have lived in a shared house on Uttoxeter New Road for the past year and have recently moved house again for my second year using Nicholas Humphreys. I am individual who likes to have the best of everything and that is including my accommodation and the professional service that comes with it. Nicholas Humphreys has definitely proven to be the best in Derby and they deserve recognition for it. The choice of accommodation compared to any other agencies in Derby is extremely extensive. Giv...
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Sep 03,2014
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Sep 03,2014
1 people found
this helpful
My name is Mrs Clark and I have been a landlord with six student properties in Derby for the past seven years. Although I managed my properties myself for the first few years the increasing difficulty in finding new students each year and having rooms unlet in those early years has forced me into making use of various of the city centre letting agents. Nicholas Humphreys have been far and away the most thorough and successful of the agents over the last three years and the fact I have been delig...
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Aug 18,2014
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By:
Aug 18,2014
1 people found
this helpful
When informed one week after moving in that I was unable to pay for the property anymore and instead needed to leave, I was promised assistance in looking for a replacement tenant which never happened. I am now hugely in debt, now that I have finally left and have been informed that I was also expected to pay council tax when I was told I wouldn't have too at the beginning when I signed my contract and spent the entire year with barely working facilities; the shower flooded 3 minutes after stepp...
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What agent could do to change your mind?
Unhelpful con artists.
Was this helpful? Yes
Sep 09,2013
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By:
Sep 09,2013
3 people found
this helpful
When we looked round the property we rented it looked perfectly fine and the estate agents seemed very nice. However as soon as we moved it that all started to change. There were multiple things missing from and broken with the house, which we informed the estate agents of straight away. It took at least a month for them to even acknowledge what we had told them, and although some of the problems were fixed, the others never were. Then, when the weather started to get colder I noticed that the ...
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What agent could do to change your mind?
They could have dealt with the problems that we had more promptly. They could have checked that the house met building regulations before agreeing to rent it. They could have offered compensation for our damaged belongings. They could have dealt with our problems more professionally and showed more concern when we were discussing our problems.
Was this helpful? Yes
Jun 18,2013
Minithumbdown
By:
Jun 18,2013
1 people found
this helpful
Stay Clear of this company, or atleast Kevin Sutton. Payed £360pcm for a dingy flat that for 8 months was uninhabitable Damp problems in house, spent 6 months with a door that had a hole in it, rising damp on chimney breasts that were supposed to have been fixed when i reported this issue kevin told me that i would be paying for the damage caused by the issue, careless contractors did more damage than repair, kevin is persistently condesending and cannot accept any responsibility for the i...
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What agent could do to change your mind?
Nothing! theres no real point in trying to change my mind too much damage has been done, no student should have to deal with the stress and illness caused by the property i had to live in.
Was this helpful? Yes
Mar 20,2013
Minithumbdown
By:
Mar 20,2013
1 people found
this helpful
I am writing this to warn all further prospective tenants to look elsewhere!! I was paying £360 a month for my place, and for what? A leaking roof, with plaster falling onto the dining table at meals, leaking down light fittings, mould, dodgy fittings even though the man which looked at the boiler had told them previously they needed to fill it in and moving steps!! The roof started leaking in the summer of 2012 (Roughly August time) so a month after moving in, and nothing was done a...
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What agent could do to change your mind?
Never again!! Nothing but grief from them and a company that doesn\'t care about customer satisfaction just their money. Don\'t fix repairs at all, mess about constantly with contracts when one person wants out asap due to the state they were living in during their tenancy and the other is looking for somewhere else asap.
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Aug 12,2012
Minithumbdown
By:
Aug 12,2012
0 people found
this helpful
To begin with nicholas humphreys were a good agency to be looking with and then they showed their true colours. The branch manager was always helpful with the original search for a house which we completed early. the problems began when we booked viewings for specific houses, i left a number with them that they used to tell me there agent would be late but they neglected to mention that the houses we\'d booked to see were no longer available. this information didnt become clear until i specifica...
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What agent could do to change your mind?
very little, according to her description on their website she is a caring and helpful worker so maybe she could actually behave like that and act with some level of proffessionality
Was this helpful? Yes
Areas covered
  • DE1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
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Christine Butterfield - upload your photo Christine Butterfield
1 reviews

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Kevin Sutton - upload your photo Kevin Sutton
5 reviews

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Lia Roberts - upload your photo Lia Roberts
1 reviews

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Last updated at 9:12 AM 03/05/2016 by Kevin Sutton

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Last updated at 9:12 AM 03/05/2016 by Kevin Sutton

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