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    Eileen Finnegan
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    Simon Smith
  • Andrew Finlan
    Andrew Finlan
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    Annie Hurst
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    Stephanie Power
  • Paul Wills
    Paul Wills
  • Matthew Wright
    Matthew Wright
  • Sue  Kendall
    Sue Kendall
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    Lesley Fearn
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    Simon Tapping
We have been established in Burton upon Trent for twelve years and have become a leading force with the property sector in both residential sales and professional lettings within Burton and the surrounding area. We are proud to have won the best UK letting agent of the year, this achievement is a testament to the team that we now have at Burton. Over the years the business has gone from strength to strength following a simple ethos, putting our customers first and offering a personal and profe Read full description...ssional service. We are renowned for our positive attitude, hard work and cutting edge marketing, not to forget our award winning website. Our main aim is to sell or rent your property, to achieve the best possible price to qualified willing and able buyer or tenant.
Nicholas Humphreys

183 High Street Ashby Road Burton Upon Trent
East Staffordshire
DE141 HN

01283 528020
Feb 24,2017
Minithumbup
Simon Smith
By:
Feb 24,2017
0 people found
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I have rented houses through this company and wouldn't use anyone else, customers service and professionalism is second to none. I have then sold a property with this company and everything went very smooothly and nothing was issue for Simon and his team...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2017
Minithumbup
Andrew Finlan
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Feb 21,2017
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I would like to thank the team at Burton on Trent for the successful sale of our house. Valued by Andy Finlan at a price to attract interest, but achieve maximum sale value we had several offers and sold for the full asking price. The sales team of Jess and Annie were fabulous and worked tirelessly to achieve a successful sale. I would highly recommend Nicholas Humphreys....
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Comment on agent fees
Good value
Was this helpful? Yes
Feb 20,2017
Minithumbup
Annie Hurst
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Feb 20,2017
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Annie was an excellent negotiator throughout the process. Advising on when & by how much to reduce the price by, even if advising us to wait a while to gain best interest. She proactively encouraged viewers that hadn't even even considered our property, which assisted in valuable feedback. Annie viewed our property to advise on best way to sell, pointing out high & low points with the property & how best to promote it. Excellent communication throughout & would certainly recomme...
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Comment on agent fees
standard
Was this helpful? Yes
Feb 16,2017
Minithumbup
Andrew Finlan
By:
Feb 16,2017
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We have just sold a property in Burton on trent. Andrew Finlan valued and marketed the property for sale. The service by Andrew, Annie & Jess in the sales team has been absolutely fantastic. Nothing was too much trouble for Andrew, I have found him to be very professional and helpful through the whole process....
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Comment on agent fees
Very pleased with the fees good value.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Andrew Finlan
By:
Feb 16,2017
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5 STAR - I cannot recommend this estate agent enough, I have used them twice recently. Once for selling my house and again for selling my boyfriend's house. Both times Andrew Finlan the senior sales manager from the Burton on Trent branch came out and gave a very accurate valuation, and went the extra mile to answer any questions we both had. There was so much attention to detail on the advert, it was very professional and nothing was missed out. I have recommended Nicholas Humphreys to my f...
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Comment on agent fees
The fees were very reasonable and actually knocked some of the others out the park.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Andrew Finlan
By:
Feb 16,2017
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Andrew Finlan at Burton Sales was easy to deal with and made sorting out a house for sale very easy. Great valuation advise, I highly recommend Nicholas Humphreys Burton on trent Sales. Excellent sales valuation advice from Nicholas Humphreys Burton on Trent, Very Impressed with Andrew Finlan and would recommend getting his advice. Fees were great considering the level of service provided.They sold our house quickly and for the price we wanted....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 13,2017
Minithumbdown
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Feb 13,2017
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From the other reviews it appears this agent is ok for landlords, sellers or buyers. Looking at reviews from tennants however tells a different story. Fortunately I am now a home owner but my experience as a tennant with Nicholas Humphries was one I never hope to go through again. Throughout the tennancy they were uninterested with any issues and more importantly, like many other tennants I had to fight to get my deposit back. They came up with entirely bogus excuses and even randomly said I mi...
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Feb 13,2017
Minithumbup
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Feb 13,2017
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Nicholas Humphreys have once again found suitable tenants for another of my properties. I insist on a high calibre of tenant and thats exactly what they deliver. Thank you...
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Comment on agent fees
Very competitive rates. I always negotiate to get the best deal.
Was this helpful? Yes
Aug 14,2016
Minithumbup
Eileen Finnegan
By:
Aug 14,2016
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Eileen is excellent. I have complete confidence in her and know that she is always looking after my best interests and the interests of my property. I have used different agents in Burton previously and the service from Eileen is like chalk and cheese....
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Jul 21,2016
Minithumbup
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Jul 21,2016
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Just like to give a big thank you to all at the Burton branch Lettings department, especially Isobel, at the swift response to our concerns regarding our rental property. Not only was the initial inspection brought forward but followed up with a further inspection shortly after and a comprehensive report on the situation was given. More than satisfied with the service so far....
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Jul 19,2016
Minithumbdown
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Jul 19,2016
0 people found
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Avoid this estate agents as much as you can. We reported problems several times when we moved in and they kept telling me somebody would call me back. 9 months later still waiting the call. Had to sort out everything ourselves and they weren't interested if we ever had to contact them. Never knew any of the answers to simple questions and couldn't be bothered to find out. When we moved out all of a sudden they were interested in us since we were giving them money, on the closing inspection trie...
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Comment on agent fees
Bad. Especially for the little work they actually do.
Was this helpful? Yes
Jun 13,2016
Minithumbdown
By:
Jun 13,2016
1 people found
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Worst estate agent I have ever dealt with!! have been waiting for my deposit back for at least three months! Was supposed to be getting it back last month and an arrogant rude man called Matt that I had to deal with at the closing inspection sent it to completely the wrong person if I could give them anything below 1 star I would! Absolute jokers!...
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Comment on agent fees
Ridiculous
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May 22,2016
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Annie Hurst
By:
May 22,2016
0 people found
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Ignorance at the highest level. Further to viewing a property for sale In Burton yesterday I rand and spoke to Annie. The purpose of my call was to make an offer to purchase the house. I started my conversation saying just this I would like to make an offer but the offer will be based on the following ................. This is when the conversation spiralled out of control due to Annie disagreeing with everything I was saying and challenging me at every opportunity. I consistently requested ...
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What agent could do to change your mind?
N/A
Attached Files
Comment on agent fees
N/A
Was this helpful? Yes
Apr 06,2016
Minithumbdown
By:
Apr 06,2016
0 people found
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One star is pushing it. I've rented two property's through Nicholas humphreys and both of which were supposed to be managed by themselves. When it came to getting anything done it was a push. I was left with a condemned boiler for over 3 months in my second property, nothing on inspections was ever sorted to which I got told that they can't force the landlord to sort anything out of he doesn't want to.Having to chase up still about my deposit and even ring there accountants directly....
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What agent could do to change your mind?
Ok
Attached Files
Comment on agent fees
Ok
Was this helpful? Yes
Jun 12,2015
Minithumbdown
By:
Jun 12,2015
0 people found
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I have been renting a house through Nicholas humphreys for over 3 years and have found they have got worse as time has gone on. While a few of the staff are lovely and polite, others are patronising and just want you off the phone as quick as possible. They call round every 6 months for inspections but that's pretty much all you see of them. Any issues found during inspections such as repairs are never sorted or mentioned to landlord. I have been living with a broken toilet for well over a year,...
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Dec 21,2014
Minithumbup
Eileen Finnegan
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Dec 21,2014
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Eileen has proved to be an exceptionally good property manager. There have been several issues with the property with regards to maintenance/repairs over the last couple of years and on each occasion Eileen has been key to ensuring matters are resolved in a professional and efficent manner....
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Comment on agent fees
competitive and fair
Was this helpful? Yes
Dec 01,2014
Minithumbup
Eileen Finnegan
Simon Smith
By:
Dec 01,2014
0 people found
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I have used Nicholas Humphreys' services for many years now. I have being very impressed with the outstanding services every year. They have took great care of my property in my absence and it has rarely being empty. Eileen and Simon have done a great job. i cant thank them enough!!! 1 barons court , burton...
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Oct 09,2014
Minithumbup
Stephanie Power
By:
Oct 09,2014
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Hi Steph First of all we would like to thank you for being there and solving many problems for us, we appreciate all that you've done for us, nothing was to much trouble for you. Where there's a will there's a way and you found that way to help us every time. Even though we are in the Philippines we trust you and your company in all you do to assist us. You are a big asset to Nicholas Humpherys! We would also like to thank the other members of the team, even though you were the main ...
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Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
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Sarah is an agent that I would classify as top shelf. And by that I mean she's the equivalent of a ridiculously expensive bottle of scotch that I can't afford, but look up at and wish that I could. And when a glass of that scotch finds it way to me by pure fluke, or luck, I say cheers and embrace it. In Sarah's case that means an honest, funny, laid-back lass who has an ability to make me feel like I'm chatting away to an old friend I haven't seen in a while. As someone who recently began ...
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Oct 07,2014
Minithumbup
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Oct 07,2014
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Very helpfull and supportive throughout my time in the property. A flexible approach when financial struggles have occured and this was greatly appriciated. Have been in the property for over 3yrs and I'm very settled at present. Would recommend to others seeking renatal properties in the Derby/Burton area....
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Oct 01,2014
Minithumbup
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Oct 01,2014
0 people found
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Sarah has been excellent in all aspects of managing our property portfolio of some 40 properties in various locations in Derby and Tamworth. I would without hesitation recommend Sarah to manage other properties....
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Sep 29,2014
Minithumbup
By:
Sep 29,2014
0 people found
this helpful
Sarah is a delight to speak to she is a very helpful, polite and professional member of staff. Its nice to know that Nicholas Humphreys have experienced staff like Sarah that are proactive and approachable and really do go the extra mile to keep their customers happy. I would strongly recommend other Landlords to use Nicholas Humphreys as I am really happy with the service!!...
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Was this helpful? Yes
Sep 28,2014
Minithumbup
Eileen Finnegan
By:
Sep 28,2014
0 people found
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I Have Allways found Eileen to be a very understanding person who understands a customers need in a very proffesional Manner. We could do with more Eileens to approach business in her manner. Well done Eileen....
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Comment on agent fees
In general good in todays market
Was this helpful? Yes
Sep 26,2014
Minithumbup
By:
Sep 26,2014
0 people found
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We have four properties with NH of Burton, all managed to an excellent level of service by Jamie Williams. In all aspects of his role he has displayed a professional and courteous manner, nothing being too much trouble. He has advised us regarding the amount of rent to charge, the type of clients to attract, and minor details that he thought would benefit from a quick brush-up. He has been instrumental in the smooth running of each of these flats, and the back up service in terms of walk-thro...
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Comment on agent fees
I negotiated them as my portfolio increased, so I am perfectly satisfied
Was this helpful? Yes
Sep 18,2014
Minithumbup
By:
Sep 18,2014
0 people found
this helpful
I moved to Humphreys as the previous agent was very poor. Humprheys offered me the best deal. Tiah has been my contact from day one and I cannot fault her commitment. I email her most weeks and I always get a response, she is very supportive and knowledgable....
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
0 people found
this helpful
I have been with Humps for over 5 years, they expertly manage my 5 properties, therefore I would have no hesitation in recommending their services to anyone wishing to let out their property. I find each member of staff extremely helpful and professional, I first dealt with the manager Simon Smith when I was looking to rent my first property, and since then any member of his team is just as good as the boss!!!!!...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
Andrew Finlan
By:
Sep 16,2014
1 people found
this helpful
Sold my property with Nicholas Humphrey. Andrew Finlan gave me great advice and a fair valuation. The property sold quickly. The girls in the office Annie & Amy were most helpful at all times....
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Comment on agent fees
Sold within 6 weeks, happy with what I got for the fee.
Was this helpful? Yes
Sep 16,2014
Minithumbup
Andrew Finlan
By:
Sep 16,2014
1 people found
this helpful
Very happy with Nicholas Humphrey's they had let the property for many years, I was dealing with Tia, she was superb, when I decided to sell I dealt with Andrew Finlan & Amy who valued and sold the property! I would use them again without question....
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Comment on agent fees
Andrew Valued my property not to low but also not to high & fees were good value.
Was this helpful? Yes
Sep 15,2014
Minithumbup
Eileen Finnegan
By:
Sep 15,2014
0 people found
this helpful
As a Landlady that lives permantently overseas, I rely heavily on a Property Manager. For the past two years my Property Manager has been Eileen Finnegan, she is 100% Professional, but with a human touch and always goes that extra mile. Not only does she look after my interest extremely well, she is also I feel very understanding and helpful with tenants/potential tenants, which is also a plus for a Property Manager, as when tenants are also fairly treated and happy, that is a much valued bonu...
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Comment on agent fees
More is always nice, but understand area where property is can hold back the rent.
Was this helpful? Yes
Sep 15,2014
Minithumbup
By:
Sep 15,2014
0 people found
this helpful
I have 3 properties rented through N J Humphries Burton office and Gemma is Property Manager for all 3. Gemma is excellent in all aspects, particularly liaison with tenants, dealing with maintenance issues and in finding solutions for a couple of unusual issues. Her communication skills are also excellent, response to phone calls and emails is always prompt and positive. I have no problems with tenants and no voids - perfect....
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Was this helpful? Yes
Areas covered
  • DE14
  • DE11
  • DE13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 1 2 6 8 0 0 0 0 1
Eileen Finnegan Eileen Finnegan
8 reviews

About Eileen No description set View full profile
Simon Smith Simon Smith
Director
3 reviews

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Andrew Finlan Andrew Finlan
Senior Residential Sales Manager
7 reviews

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Annie Hurst Annie Hurst
3 reviews

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Stephanie Power - upload your photo Stephanie Power
1 reviews

About Stephanie No description set View full profile
Paul Wills Paul Wills
Property Manager
0 reviews

About Paul No description set View full profile
Matthew Wright Matthew Wright
Office Manager
0 reviews

About Matthew No description set View full profile
Sue  Kendall Sue Kendall
Admin Assistant
0 reviews

About Sue No description set View full profile
Lesley Fearn - no image available Lesley Fearn
Admin Assistant
0 reviews

About Lesley No description set View full profile
Simon  Tapping  - no image available Simon Tapping
Property Manager
0 reviews

About Simon No description set View full profile

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Fees

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Last updated at 10:39 AM 21/07/2016 by Simon Smith

Complaints Procedure

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Last updated at 10:39 AM 21/07/2016 by Simon Smith

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