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    Eileen Finnegan
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    Simon Smith
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    Andrew Finlan
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    Annie Hurst
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    Tiah Hallam
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    Stephanie Power
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    Paul Wills
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    Isobel Barrett
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    Matthew Wright
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    Di
We have been established in Burton upon Trent for twelve years and have become a leading force with the property sector in both residential sales and professional lettings within Burton and the surrounding area. We are proud to have won the best UK letting agent of the year, this achievement is a testament to the team that we now have at Burton. Over the years the business has gone from strength to strength following a simple ethos, putting our customers first and offering a personal and profe Read full description...ssional service. We are renowned for our positive attitude, hard work and cutting edge marketing, not to forget our award winning website. Our main aim is to sell or rent your property, to achieve the best possible price to qualified willing and able buyer or tenant.
Nicholas Humphreys

183 High Street Ashby Road Burton Upon Trent
East Staffordshire
DE141 HN

01283 528020

Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
Eileen is excellent. I have complete confidence in her and know that she is always looking after my best interests and the interests of my property. I have used different agents in Burton previously and the service from Eileen is like chalk and cheese....
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Jul 21,2016
Minithumbup
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Jul 21,2016
0 people found
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Just like to give a big thank you to all at the Burton branch Lettings department, especially Isobel, at the swift response to our concerns regarding our rental property. Not only was the initial inspection brought forward but followed up with a further inspection shortly after and a comprehensive report on the situation was given. More than satisfied with the service so far....
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Jul 19,2016
Minithumbdown
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Jul 19,2016
0 people found
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Avoid this estate agents as much as you can. We reported problems several times when we moved in and they kept telling me somebody would call me back. 9 months later still waiting the call. Had to sort out everything ourselves and they weren't interested if we ever had to contact them. Never knew any of the answers to simple questions and couldn't be bothered to find out. When we moved out all of a sudden they were interested in us since we were giving them money, on the closing inspection trie...
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Comment on agent fees
Bad. Especially for the little work they actually do.
Was this helpful? Yes
Jun 13,2016
Minithumbdown
By:
Jun 13,2016
1 people found
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Worst estate agent I have ever dealt with!! have been waiting for my deposit back for at least three months! Was supposed to be getting it back last month and an arrogant rude man called Matt that I had to deal with at the closing inspection sent it to completely the wrong person if I could give them anything below 1 star I would! Absolute jokers!...
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Comment on agent fees
Ridiculous
Was this helpful? Yes
May 22,2016
Minithumbdown
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May 22,2016
0 people found
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Ignorance at the highest level. Further to viewing a property for sale In Burton yesterday I rand and spoke to Annie. The purpose of my call was to make an offer to purchase the house. I started my conversation saying just this I would like to make an offer but the offer will be based on the following ................. This is when the conversation spiralled out of control due to Annie disagreeing with everything I was saying and challenging me at every opportunity. I consistently requested ...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Apr 06,2016
Minithumbdown
By:
Apr 06,2016
0 people found
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One star is pushing it. I've rented two property's through Nicholas humphreys and both of which were supposed to be managed by themselves. When it came to getting anything done it was a push. I was left with a condemned boiler for over 3 months in my second property, nothing on inspections was ever sorted to which I got told that they can't force the landlord to sort anything out of he doesn't want to.Having to chase up still about my deposit and even ring there accountants directly....
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What agent could do to change your mind?
Ok
Comment on agent fees
Ok
Was this helpful? Yes
Jun 12,2015
Minithumbdown
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Jun 12,2015
0 people found
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I have been renting a house through Nicholas humphreys for over 3 years and have found they have got worse as time has gone on. While a few of the staff are lovely and polite, others are patronising and just want you off the phone as quick as possible. They call round every 6 months for inspections but that's pretty much all you see of them. Any issues found during inspections such as repairs are never sorted or mentioned to landlord. I have been living with a broken toilet for well over a year,...
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Dec 21,2014
Minithumbup
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Dec 21,2014
0 people found
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Eileen has proved to be an exceptionally good property manager. There have been several issues with the property with regards to maintenance/repairs over the last couple of years and on each occasion Eileen has been key to ensuring matters are resolved in a professional and efficent manner....
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Comment on agent fees
competitive and fair
Was this helpful? Yes
Dec 01,2014
Minithumbup
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Dec 01,2014
0 people found
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I have used Nicholas Humphreys' services for many years now. I have being very impressed with the outstanding services every year. They have took great care of my property in my absence and it has rarely being empty. Eileen and Simon have done a great job. i cant thank them enough!!! 1 barons court , burton...
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Oct 09,2014
Minithumbup
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Oct 09,2014
0 people found
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Hi Steph First of all we would like to thank you for being there and solving many problems for us, we appreciate all that you've done for us, nothing was to much trouble for you. Where there's a will there's a way and you found that way to help us every time. Even though we are in the Philippines we trust you and your company in all you do to assist us. You are a big asset to Nicholas Humpherys! We would also like to thank the other members of the team, even though you were the main ...
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Oct 07,2014
Minithumbup
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Oct 07,2014
0 people found
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Sarah is an agent that I would classify as top shelf. And by that I mean she's the equivalent of a ridiculously expensive bottle of scotch that I can't afford, but look up at and wish that I could. And when a glass of that scotch finds it way to me by pure fluke, or luck, I say cheers and embrace it. In Sarah's case that means an honest, funny, laid-back lass who has an ability to make me feel like I'm chatting away to an old friend I haven't seen in a while. As someone who recently began ...
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Oct 07,2014
Minithumbup
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Oct 07,2014
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Very helpfull and supportive throughout my time in the property. A flexible approach when financial struggles have occured and this was greatly appriciated. Have been in the property for over 3yrs and I'm very settled at present. Would recommend to others seeking renatal properties in the Derby/Burton area....
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Oct 01,2014
Minithumbup
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Oct 01,2014
0 people found
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Sarah has been excellent in all aspects of managing our property portfolio of some 40 properties in various locations in Derby and Tamworth. I would without hesitation recommend Sarah to manage other properties....
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Sep 29,2014
Minithumbup
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Sep 29,2014
0 people found
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Sarah is a delight to speak to she is a very helpful, polite and professional member of staff. Its nice to know that Nicholas Humphreys have experienced staff like Sarah that are proactive and approachable and really do go the extra mile to keep their customers happy. I would strongly recommend other Landlords to use Nicholas Humphreys as I am really happy with the service!!...
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Sep 28,2014
Minithumbup
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Sep 28,2014
0 people found
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I Have Allways found Eileen to be a very understanding person who understands a customers need in a very proffesional Manner. We could do with more Eileens to approach business in her manner. Well done Eileen....
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Comment on agent fees
In general good in todays market
Was this helpful? Yes
Sep 26,2014
Minithumbup
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Sep 26,2014
0 people found
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We have four properties with NH of Burton, all managed to an excellent level of service by Jamie Williams. In all aspects of his role he has displayed a professional and courteous manner, nothing being too much trouble. He has advised us regarding the amount of rent to charge, the type of clients to attract, and minor details that he thought would benefit from a quick brush-up. He has been instrumental in the smooth running of each of these flats, and the back up service in terms of walk-thro...
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Comment on agent fees
I negotiated them as my portfolio increased, so I am perfectly satisfied
Was this helpful? Yes
Sep 18,2014
Minithumbup
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Sep 18,2014
0 people found
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I moved to Humphreys as the previous agent was very poor. Humprheys offered me the best deal. Tiah has been my contact from day one and I cannot fault her commitment. I email her most weeks and I always get a response, she is very supportive and knowledgable....
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Sep 16,2014
Minithumbup
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Sep 16,2014
0 people found
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I have been with Humps for over 5 years, they expertly manage my 5 properties, therefore I would have no hesitation in recommending their services to anyone wishing to let out their property. I find each member of staff extremely helpful and professional, I first dealt with the manager Simon Smith when I was looking to rent my first property, and since then any member of his team is just as good as the boss!!!!!...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
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Sep 16,2014
1 people found
this helpful
Sold my property with Nicholas Humphrey. Andrew Finlan gave me great advice and a fair valuation. The property sold quickly. The girls in the office Annie & Amy were most helpful at all times....
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Comment on agent fees
Sold within 6 weeks, happy with what I got for the fee.
Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
1 people found
this helpful
Very happy with Nicholas Humphrey's they had let the property for many years, I was dealing with Tia, she was superb, when I decided to sell I dealt with Andrew Finlan & Amy who valued and sold the property! I would use them again without question....
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Comment on agent fees
Andrew Valued my property not to low but also not to high & fees were good value.
Was this helpful? Yes
Sep 15,2014
Minithumbup
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Sep 15,2014
0 people found
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As a Landlady that lives permantently overseas, I rely heavily on a Property Manager. For the past two years my Property Manager has been Eileen Finnegan, she is 100% Professional, but with a human touch and always goes that extra mile. Not only does she look after my interest extremely well, she is also I feel very understanding and helpful with tenants/potential tenants, which is also a plus for a Property Manager, as when tenants are also fairly treated and happy, that is a much valued bonu...
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Comment on agent fees
More is always nice, but understand area where property is can hold back the rent.
Was this helpful? Yes
Sep 15,2014
Minithumbup
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Sep 15,2014
0 people found
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I have 3 properties rented through N J Humphries Burton office and Gemma is Property Manager for all 3. Gemma is excellent in all aspects, particularly liaison with tenants, dealing with maintenance issues and in finding solutions for a couple of unusual issues. Her communication skills are also excellent, response to phone calls and emails is always prompt and positive. I have no problems with tenants and no voids - perfect....
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Sep 15,2014
Minithumbup
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Sep 15,2014
0 people found
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I went to Nicholas Humphreys as I was having problems with another agent. Very impressed with them right from the start. Professional in their approach, courteous in manner and always responding quickly to my calls. Properly vetted tenants, regular property inspections and prompt rental payments. Takes the hassle out of being a Landlord....
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Sep 14,2014
Minithumbup
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Sep 14,2014
0 people found
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I have always found the staff at the Burton office extremely helpful, especially the member of staff who is responsible for my property .They keep you informed of any problems and do their best to sort them out in a professional manner. I would definitely recommend them....
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Sep 14,2014
Minithumbup
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Sep 14,2014
1 people found
this helpful
I was the owner of a home that just wouldn't sell. I had been on the market for nearly 2 years without luck. I had my property valued by three local agents. Agent 1 was a large company with branches around the country but, Agent 2 was a well known independent agent in burton who seem have higher priced properties and the third was a so called (by Himself) local chap independent best in the area agent. I didn't call Nicholas Humphrey's at that Tim 2 years ago as they seemed to have more lettings ...
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Comment on agent fees
Fees were fair for the fantastic result
Was this helpful? Yes
Sep 14,2014
Minithumbup
By:
Sep 14,2014
1 people found
this helpful
I do not normally leave feedback on websites etc, However I have been very happy with my Letting agent and felt I really should give credit where it is due. Being a landlord over the past 10 years I had been using a large corporate estate agent in Burton. However I had little or no feedback and no service to speak off. I had noticed Nicholas Humphrey's Burtons boards everywhere and indeed I could see they were the market leader by a country mile within the town. I contacted the burton office and...
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Was this helpful? Yes
Sep 14,2014
Minithumbup
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Sep 14,2014
0 people found
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To whom it concern I have various properties let out up and down the country and in that capacity i have a lot of contact with letting agents and their staff. It is for that reason if feel that it is necessery to highlight the service that i receive from the property manager at this office .For me if i cant get through to Eileen finnegan for whatever reason she gets back to me at the earliest opportunity which sadly is not the case with all the other lettings agents that i have dealings w...
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Was this helpful? Yes
Sep 14,2014
Minithumbup
By:
Sep 14,2014
0 people found
this helpful
Eileen has always dealt with the property in a highly efficient, courteous and pleasant manner. she has liaised with tenants in a very professional way. She has been very knowledgeable about finding excellent tradespeople to carry out work at the property. I am very happy with the service we have bee given. Sarra has been superb about payments of rent and has always done everything incredibly efficiently. I Again I have been very happy with the way she has handled our account....
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Comment on agent fees
Pleased with the rate we pay
Was this helpful? Yes
Apr 08,2014
Minithumbdown
By:
Apr 08,2014
1 people found
this helpful
Overall very bad experience.When I asked for the person ho oversees that branch in that area I got asked why and why and why.It should have been yes madam of course, idiots! Been waiting for my deposit for 7 months now because of some problems that were't found when I had my inspection or signing off move out.They are idiots complete with no customer care skills and are absolute cowards when you try call them with issues.Very very poor company would urge anyone not to use them.I pay for everythi...
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Was this helpful? Yes
Feb 07,2014
Minithumbdown
By:
Feb 07,2014
1 people found
this helpful
Nicholas Humphries are quite honestly the worst estate agent I have ever had the displeasure of doing business with! Estate agents are in their natures liers but NH take it to a whole new level. When we went to rent the property they did the usual of \'this is a great property it will be gone in a week\' a month later we were having to call them to find out what was going on. I can\'t count on both hands and feet the number if times they said they would ring us back and didn\'t, we spend our...
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What agent could do to change your mind?
Read the review, in summary you could do your job as a start.
Was this helpful? Yes
Areas covered
  • DE14
  • DE11
  • DE13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 2 5 3 0 0 0 0 1
Eileen Finnegan - upload your photo Eileen Finnegan
8 reviews

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Simon Smith - upload your photo Simon Smith
2 reviews

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Andrew Finlan - upload your photo Andrew Finlan
3 reviews

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Annie Hurst - upload your photo Annie Hurst
2 reviews

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Tiah Hallam - upload your photo Tiah Hallam
1 reviews

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Stephanie Power - upload your photo Stephanie Power
1 reviews

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Paul  Wills - no image available Paul Wills
Property Manager
0 reviews

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Isobel  Barrett  - no image available Isobel Barrett
Property Manager
0 reviews

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Matthew  Wright - no image available Matthew Wright
Office Manager
0 reviews

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Di  - upload your photo Di
1 reviews

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Last updated at 10:39 AM 21/07/2016 by Simon Smith

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Last updated at 10:39 AM 21/07/2016 by Simon Smith

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