• Iain Havell
    Iain Havell
  • Caroline Newman
    Caroline Newman
  • Sean Newman
    Sean Newman
  • Deborah Jane Gray
    Deborah Jane Gray
  • Ian Smith
    Ian Smith
  • Toni-Ann Bird
    Toni-Ann Bird
  • Kerry Giles
    Kerry Giles
  • Olga Kirsanova
    Olga Kirsanova
  • Beth Treanor
    Beth Treanor
Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the age Read full description...nt of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service.
Newman Sales and Lettings

1 Regent Street Rugby
Warwickshire
CV21 2PE

01788 820000(S) / 01788 820028(L)
Apr 23,2017
Minithumbup
Deborah Jane Gray
By:
Apr 23,2017
Featured Review
0 people found
this helpful
I needed some advice as a long standing customer and spoke with Deborah - the advice I was given was clear, knowledgeable and recognised the specifics of my circumstances very well. It helped me make more informed decisions and was very supportive and followed up extremely efficiently with relevant information. The level of understanding and ongoing advice means I can move forward with confidence - great advice and great service just when I needed it....
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Comment on agent fees
Competitive and fair
Was this helpful? Yes
Apr 13,2017
Minithumbup
Deborah Jane Gray
By:
Apr 13,2017
Featured Review
0 people found
this helpful
Deborah was so helpful and considerate,even though I never met her she was so lovely over the phone,very charming and good pesonnality,great to deal with her....
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Beth Treanor
By:
Apr 04,2017
Featured Review
0 people found
this helpful
I found Beth very professional and customer oriented. All my enquiries and issues were dealt with by her promptly and efficiently. I was a total pleasure to deal with her. I wish her all the best....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
Featured Review
0 people found
this helpful
Received outstanding service from Amelia 'Millie' Ruck. She guided me through the process of renting through Newmans Rugby and made every step to secure the same, simple, clear, and understandable. Nothing was any trouble for her and found her to be very professional, personable, and pleasant to speak with. Well done Mille! Your a clear asset to Newmans, good luck!...
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Comment on agent fees
Being a Yorkshireman I appreciate value for money, we dont mind parting with it, if it matches value of goods and services. In context to everyone else, Newmans have their rates clearly listed and you know what your paying for. Overall happy but hate paying fees!
Was this helpful? Yes
Mar 20,2017
Minithumbup
Beth Treanor
By:
Mar 20,2017
Featured Review
0 people found
this helpful
We find Beth to be a knowlegeable & professional Property Manager. We feel confident that we can contact Beth about anything and she will strive to find a solution....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2017
Minithumbup
Olga Kirsanova
By:
Mar 07,2017
0 people found
this helpful
I found Olga a friendly and professional representative of Newmans who dealt with a few issues with my rented accommodation in a positive and efficient manner....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Beth Treanor
By:
Mar 03,2017
0 people found
this helpful
My experience of dealing with a Beth is always positive. I faced a bit of a sticky situation recently and Beth stepped up for me, supported me throughout and managed to find a solution to keep everyone happy!! Always ready to help. Keep up the good work...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Olga Kirsanova
By:
Mar 01,2017
0 people found
this helpful
I find Olga extremely competent and very responsive to tenant's needs. She has demonstrated a huge capacity to deal with these needs even at very peak times. Her communication is on point. She has my full recommendation!...
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Comment on agent fees
slightly high
Was this helpful? Yes
Feb 16,2017
Minithumbdown
Olga Kirsanova
By:
Feb 16,2017
0 people found
this helpful
Hello, as a tenant I found Olga to be extremely quick and responsive - always coming back to me straight away when I had a query which I found really professional and helpful. She was always clear with her answers so I've always knew where I stand, she also seemed happy to help which is refreshing. The 5 stars I have allocated are for Olga!...
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Comment on agent fees
I've looked at other agents fees and Newmans seem higher. Also when first letting it wasn't clear what I would have to pay and why.
Was this helpful? Yes
Feb 13,2017
Minithumbup
Ian Smith
By:
Feb 13,2017
0 people found
this helpful
Very professional the way he dealt with selling the house, sorted out issues quickly with a few hiccups we had, also quick to response to emails. Would recommend to anyone...
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Beth Treanor
By:
Feb 10,2017
0 people found
this helpful
I have found Beth to be a very diligent and conscientious worker; who evidently is very knowledgeable in her profession and dedicated. Beth has assisted in reaching positive outcomes throughout strenuous circumstances, whilst making us (tenants) feel confident that there is indeed momentum and progress being achieved. I would highly recommend Beth as a someone to work alongside, and additionally someone to gain information and support from through a tenant perspective. Thank you for your as...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 30,2017
Minithumbup
Kerry Giles
By:
Jan 30,2017
1 people found
this helpful
Definitely 5 stars! We purchased a house through Newman and all agents were very friendly and helpful. Many thanks Kerry for all your hard work. It's been a pleasure dealing with you. We'd certainly recommend....
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Comment on agent fees
good
Was this helpful? Yes
Jan 23,2017
Minithumbup
Toni-Ann Bird
Kerry Giles
By:
Jan 23,2017
0 people found
this helpful
Toni helped us buy a property in Catthorpe. Very professional gave me all the information I needed to know about the property. lt was a difficult sale as the owners were going through a divorce and could not agree and solicitors were slow, but Toni kept on to the solicitors and the owners nearly every day it was a lot of stress for us but she was there the whole way. lf it had not been for Toni this sale would have fallen through. Also big thank you to Kerry Giles who was also brilliant, a very ...
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Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Liberty went out of her way to provide the best possible service. Great customer service and over qualified for a apprentice...
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Comment on agent fees
Good
Was this helpful? Yes
By: Clare Stone
Dec 19, 2016
View all comments (2)
Thank you for taking the time to review Newman Sales and Lettings and in particular Liberty. We are so happy that you received the quality customer service all of our clients deserve. ...
Dec 12,2016
Minithumbup
Ian Smith
By:
Dec 12,2016
0 people found
this helpful
Ian is a very professional and supportive agent. He was all the time available to discuss and sort out issues. Ian was excellent in negotiating the best price for my house as he knows very well the house market. I felt confident the selling would be successful and indeed I sold the house quite quickly and I believe this happened because the high level of expertise of Ian in the field....
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Comment on agent fees
I believe the fees are appropriate.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
lovely service from Liberty! She was with us every step of the way in our rental move. very helpful, very informative!!...
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Liberty is a lovely, chirpy girl, who made leaving our rented house an easy process. She communicated with me every day regarding viewings and to make sure that everything had gone okay. I felt involved with everything every step of the way and felt well looked after. I couldn't ask for any better :)...
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Was this helpful? Yes
By: Clare Stone
Nov 30, 2016
View all comments (1)
Hi Natalie, thank you so much for for taking your time to review your experience you had at Newman Sales and Lettings, in particular our team member Liberty. We wish you all of the happiest memories in your new home. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
My partner and I dealt with Liberty right from the very start! She was kind, approachable and very polite. Liberty ensured that we moved into our first rental property smoothly and easily! And we even got a lovely catch up call wishing us well in our new home! Fantastic service!!...
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Was this helpful? Yes
By: Clare
Nov 29, 2016
View all comments (1)
Thank you so much Katie for taking the time to review Newman Sales and Lettings and we are thrilled that you are happy with the customer service Liberty provided you with. We wish you happy memories in your new home. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
A first class service from start to finish! Kane adopted a pro-active and customer-focused approach from the outset but did this in a very engaging, flexible and professional manner. He took time to understand our needs - both in terms of the sale of our property and for the purchase of our new home. His knowledge and experience of the local housing market proved invaluable. His counsel and regular contact throughout the sale process, ensured that we that we sold our property quickly and at the ...
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Comment on agent fees
Agent's fees were very competitive and delivered value for money on our sale.
Was this helpful? Yes
By: Clare Stone
Nov 30, 2016
View all comments (1)
Hi Ian, thank you so much for taking the time to review your experience with Newman Sales and Lettings and the service that Kane provided you with. We wish you all the best in your new home. ...
Nov 25,2016
Minithumbup
Ian Smith
By:
Nov 25,2016
0 people found
this helpful
Both Ian and Kane have been very helpful in selling our house. Both ironing out any hiccups along the way....
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Was this helpful? Yes
By: Clare Stone
Nov 29, 2016
View all comments (1)
Thank you so much Frank for taking the time to review Ian and Kane and the service they provided for you. We wish you all the best in your new home. ...
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
After renting the property there were some issues which took some time to be sorted out. Danny unterstood our wishes, was very friendly and helpful to sort out all the problems. Thank you....
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Was this helpful? Yes
By: Clare Stone
Nov 29, 2016
View all comments (1)
Hi Aschran, thank you so much for reviewing Newman Sales and Lettings and Danielle in particular who looked after you. We wish you all the happiness in your new home. ...
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Professional and helpful with a smile in her voice Liberty has that great quality of getting things done. She has dealt with getting work quoted for and completed in a timely manner and a recent change of tenant went very smoothly. Impressive....
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Comment on agent fees
acceptable and competitive
Was this helpful? Yes
By: Clare Stone
Nov 17, 2016
View all comments (1)
Hi Keith, thank you so much for taking the time to write a review about our team member Liberty. We are so glad you were impressed with the service you received. Great work Liberty. ...
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
We have been working with Danielle for quite a few months now. In that time several matters have arisen that I've asked her to manage. The action she's taken on our behalf has consistently been effective and timely. She also has very good communication skills keeping us informed as required. She is a credit to her agency...
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Comment on agent fees
Fees are in keeping with the market average but for a better than average service
Was this helpful? Yes
By: Clare Stone
Nov 17, 2016
View all comments (1)
Hi Rob, thank you so much for taking the time to review your experience with Newman Sales and Lettings, mainly regarding Danielle at our Rugby branch, we really appreciate feedback. Great work Danielle. ...
Nov 04,2016
Minithumbup
Ian Smith
By:
Nov 04,2016
0 people found
this helpful
Ian helped me seamlessly through my recent house purchase. He went over and above what was expected of him and kept me updated every step of the way. He was always very cheerful and calm which helps when you are feeling stressed!...
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Comment on agent fees
n/a as only purchased
Was this helpful? Yes
Nov 02,2016
Minithumbup
Toni-Ann Bird
Kerry Giles
By:
Nov 02,2016
0 people found
this helpful
Toni Dealt with the sale of my mothers home, of which I did much of the work and communication, this was not the easiest sale given that this was part of a divorce. She was professional, helpful and a pleasure to deal with and sensitive to the situation. I have bought and sold a number of homes over the years and Toni was without question the best I have dealt with. Kerry also gets a special mention along with the rest of Newman's who all were there when we needed them and saw the sale through t...
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Comment on agent fees
Good and fair fees
Was this helpful? Yes
Oct 30,2016
Minithumbup
Ian Smith
By:
Oct 30,2016
0 people found
this helpful
Ian was very honest and professional throughout the whole purchasing process. He was always available when required, even on his days off, and kept me informed at all times. Highly recommended....
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Good service from Ian smith Newmans rugby . Regular updates and accurate information would recommend for this area if you are selling....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 27,2016
Minithumbup
Kerry Giles
By:
Oct 27,2016
0 people found
this helpful
I can honestly say Newman estate agents did all they could for me in regards to my sale, promised me they would sell my house in 2 weeks and sold it in 8 days!! I need to also point out that a 3rd person Toni was involved with the sale also. Kane did the ground work, Toni made the sale and Kerry took care of the rest, perfect team work! Thank you....
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Comment on agent fees
Very good, could not argue with the fee at all.
Was this helpful? Yes
Oct 27,2016
Minithumbup
Kerry Giles
By:
Oct 27,2016
0 people found
this helpful
These two members of Rugby Branch went that extra mile to ensure both our Sale and purchase eventually went through successfully and all the little hitches along the way were soon sorted.. We would gladly do business with them again in the future and would definitely recommend to anyone considering selling or buying a property through Newmans Estate Agents Rugby....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 27,2016
Minithumbup
Kerry Giles
By:
Oct 27,2016
0 people found
this helpful
Moved from other agent to Newmans as had some problems with previous agents -best decision we made! Bought and sold with Newmans...our house sold within 24hours thanks to Kane! First class service from beginning to end. Kerry was our allocated agent and was fantastic throughout..always rang with new updates and information, she was always available to talk to and always returned calls. Overall very smooth move! Will be first choice if we move again, would highly recommend....
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Comment on agent fees
Although may be slighlty more than some agents if you do your research: I believe you get what you pay for and would happily pay more for such a good service.
Was this helpful? Yes
Oct 27,2016
Minithumbup
Ian Smith
By:
Oct 27,2016
0 people found
this helpful
I recently purchased a 2 bed house from Ian at Newmans. I found Ian to be extremely professional, polite and helpful, going above and beyond what I expected. He communicated with me at every stage and was willing to make calls on my behalf. Ian saved me a lot of trouble and for this reason I am giving him 5 stars....
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Comment on agent fees
N/A as the buyer
Was this helpful? Yes
Oct 26,2016
Minithumbup
Ian Smith
By:
Oct 26,2016
0 people found
this helpful
From day one Ian was fantastic. A honest, very professional guy and a pleasure to talk too. Ian came round with Kane to take the property on and had it online 2 hours later. The buzz they created with there team led to us having 3 viewings that evening with 2 firm offers by the next morning. They continued to liase between myself and the solicitors throughout the process. They have made the whole process of selling my first home really easy....
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Comment on agent fees
The agent fees were set from the beginning and were very reasonable especially due to the high level of service I received.
Was this helpful? Yes
Oct 26,2016
Minithumbup
Ian Smith
By:
Oct 26,2016
0 people found
this helpful
Ian from day one was such a help and such a fantastic support through us buying our first home. He went out of his way to help us along with everything and we wouldn't have been so at ease with everything if it wasn't for him! He was always kind and always available if we needed him. Definitely 10/10 service and people skills. We are so lucky that we were dealing with him!...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Ian Smith
By:
Oct 07,2016
0 people found
this helpful
Kane was great. He sold my house on the first viewing only one day after it was listed on the market. He got me a great price too. Ian dealt with the rest of my sale and was fantastic. He helped me every step of the way and helped me out with advice on my purchase even though this wasn't though Newman's. He returned calls the same day so I wasn't left waiting and worrying. If he was busy, someone else would always be there to help like Kerry who was also great. Newmans have great contacts so w...
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Comment on agent fees
i haggled a bit and got a good price. It was a lot of work in the end and they earned every penny getting my sale through on time.
Was this helpful? Yes
Oct 06,2016
Minithumbup
Ian Smith
By:
Oct 06,2016
0 people found
this helpful
Ian has recently assisted us in two property purchases. We found he offered an excellent service. The second property in particular presented some challenges which Ian resolved for us. He was in regular contact with our Mortgage advisor, solicitors and ourselves so we knew exactly what the situation was and the progress of the transaction. Ian is honest and keeps you abreast of the situation at all times, pushing the transaction through as quickly and smoothly as possible. Ian is a breath of fre...
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Comment on agent fees
As we were purchasing fees are not applicable
Was this helpful? Yes
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £12,500
  • Max: £1,700,000

Letting
  • Min: £0
  • Max: £0

NAEA RICS NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
87 0 99 3 94 0 64 0 14 2
Iain Havell Iain Havell
Partner
0 reviews

About Iain Partner - Rugby Residential Lettings and Property Management Team View full profile
Caroline Newman Caroline Newman
Director
0 reviews

About Caroline No description set View full profile
Sean Newman Sean Newman
Director
0 reviews

About Sean I have 25 years experience and a wealth of knowlegde in all areas of buying and selling. I specialise in selling "hard to sell" homes or properties that other agents have failed to sell. If you need t View full profile
Deborah Jane Gray Deborah Jane Gray
Senior Property Consultant
94 reviews

About Deborah Jane My aim is to change peoples experiences of buying or selling a property and to offer dedicated support throughout the process, every step of the way. Whether you're a first time buyer or seller or View full profile
Ian Smith Ian Smith
Associate
54 reviews

About Ian No description set View full profile
Toni-Ann Bird Toni-Ann Bird
13 reviews

About Toni-Ann No description set View full profile
Kerry Giles Kerry Giles
Client Support
15 reviews

About Kerry I have worked for Newmans for over 18 years. I take great pride in giving our clients the service they deserve. Buying and selling properties can be a stressful and daunting time to many and I take View full profile
Olga Kirsanova Olga Kirsanova
Property Manager
3 reviews

About Olga Residential Lettings Property Manager. Dedicated to the needs of all our landlords and tenants. View full profile
Beth Treanor Beth Treanor
Property Manager
4 reviews

About Beth Property Manager dedicated to offering landlords and tenants a seamless lettings experience. Taking care of all your needs both landlord and tenant. View full profile

Job vacancies

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Fees

No fees set.
Last updated at 1:07 PM 11/05/2016 by allAgents

Complaints Procedure

Lettings Complaint Procedure



1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP



7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.

Last updated at 1:07 PM 11/05/2016 by allAgents

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