• Caroline Newman
    Caroline Newman
  • Iain Havell
    Iain Havell
  • Kane Hennessy
    Kane Hennessy
  • Danielle Lawson-Kirby
    Danielle Lawson-Kirby
  • Sam Ridler
    Sam Ridler
  • Sean Newman
    Sean Newman
  • Jamie Morgan
    Jamie Morgan
  • Ian Smith
    Ian Smith
  • Toni-Ann Bird
    Toni-Ann Bird
  • Kerry Giles
    Kerry Giles
  • Liberty Bird
    Liberty Bird
  • upload your photo
    Olga Kirsanova
Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the age Read full description...nt of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service.
Newman Sales and Lettings

1 Regent Street Rugby
Warwickshire
CV21 2PE

01788 820000(S) / 01788 820028(L)

Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
Liberty is a lovely, chirpy girl, who made leaving our rented house an easy process. She communicated with me every day regarding viewings and to make sure that everything had gone okay. I felt involved with everything every step of the way and felt well looked after. I couldn't ask for any better :)...
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Was this helpful? Yes
By: Clare Stone
Nov 30, 2016
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Hi Natalie, thank you so much for for taking your time to review your experience you had at Newman Sales and Lettings, in particular our team member Liberty. We wish you all of the happiest memories in your new home.....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
this helpful
My partner and I dealt with Liberty right from the very start! She was kind, approachable and very polite. Liberty ensured that we moved into our first rental property smoothly and easily! And we even got a lovely catch up call wishing us well in our new home! Fantastic service!!...
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By: Clare
Nov 29, 2016
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Thank you so much Katie for taking the time to review Newman Sales and Lettings and we are thrilled that you are happy with the customer service Liberty provided you with. We wish you happy memories in your new home.....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
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A first class service from start to finish! Kane adopted a pro-active and customer-focused approach from the outset but did this in a very engaging, flexible and professional manner. He took time to understand our needs - both in terms of the sale of our property and for the purchase of our new home. His knowledge and experience of the local housing market proved invaluable. His counsel and regular contact throughout the sale process, ensured that we that we sold our property quickly and at the ...
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Comment on agent fees
Agent's fees were very competitive and delivered value for money on our sale.
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By: Clare Stone
Nov 30, 2016
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Hi Ian, thank you so much for taking the time to review your experience with Newman Sales and Lettings and the service that Kane provided you with. We wish you all the best in your new home.....
Nov 25,2016
Minithumbup
By:
Nov 25,2016
Featured Review
0 people found
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Both Ian and Kane have been very helpful in selling our house. Both ironing out any hiccups along the way....
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By: Clare Stone
Nov 29, 2016
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Thank you so much Frank for taking the time to review Ian and Kane and the service they provided for you. We wish you all the best in your new home.....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
Featured Review
0 people found
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Professional and helpful with a smile in her voice Liberty has that great quality of getting things done. She has dealt with getting work quoted for and completed in a timely manner and a recent change of tenant went very smoothly. Impressive....
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Comment on agent fees
acceptable and competitive
Was this helpful? Yes
By: Clare Stone
Nov 17, 2016
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Hi Keith, thank you so much for taking the time to write a review about our team member Liberty. We are so glad you were impressed with the service you received. Great work Liberty.....
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
After renting the property there were some issues which took some time to be sorted out. Danny unterstood our wishes, was very friendly and helpful to sort out all the problems. Thank you....
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By: Clare Stone
Nov 29, 2016
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Hi Aschran, thank you so much for reviewing Newman Sales and Lettings and Danielle in particular who looked after you. We wish you all the happiness in your new home.....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
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We have been working with Danielle for quite a few months now. In that time several matters have arisen that I've asked her to manage. The action she's taken on our behalf has consistently been effective and timely. She also has very good communication skills keeping us informed as required. She is a credit to her agency...
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Comment on agent fees
Fees are in keeping with the market average but for a better than average service
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By: Clare Stone
Nov 17, 2016
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Hi Rob, thank you so much for taking the time to review your experience with Newman Sales and Lettings, mainly regarding Danielle at our Rugby branch, we really appreciate feedback. Great work Danielle.....
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Ian helped me seamlessly through my recent house purchase. He went over and above what was expected of him and kept me updated every step of the way. He was always very cheerful and calm which helps when you are feeling stressed!...
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Comment on agent fees
n/a as only purchased
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Toni Dealt with the sale of my mothers home, of which I did much of the work and communication, this was not the easiest sale given that this was part of a divorce. She was professional, helpful and a pleasure to deal with and sensitive to the situation. I have bought and sold a number of homes over the years and Toni was without question the best I have dealt with. Kerry also gets a special mention along with the rest of Newman's who all were there when we needed them and saw the sale through t...
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Comment on agent fees
Good and fair fees
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Ian was very honest and professional throughout the whole purchasing process. He was always available when required, even on his days off, and kept me informed at all times. Highly recommended....
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Good service from Ian smith Newmans rugby . Regular updates and accurate information would recommend for this area if you are selling....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
I can honestly say Newman estate agents did all they could for me in regards to my sale, promised me they would sell my house in 2 weeks and sold it in 8 days!! I need to also point out that a 3rd person Toni was involved with the sale also. Kane did the ground work, Toni made the sale and Kerry took care of the rest, perfect team work! Thank you....
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Comment on agent fees
Very good, could not argue with the fee at all.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
These two members of Rugby Branch went that extra mile to ensure both our Sale and purchase eventually went through successfully and all the little hitches along the way were soon sorted.. We would gladly do business with them again in the future and would definitely recommend to anyone considering selling or buying a property through Newmans Estate Agents Rugby....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Moved from other agent to Newmans as had some problems with previous agents -best decision we made! Bought and sold with Newmans...our house sold within 24hours thanks to Kane! First class service from beginning to end. Kerry was our allocated agent and was fantastic throughout..always rang with new updates and information, she was always available to talk to and always returned calls. Overall very smooth move! Will be first choice if we move again, would highly recommend....
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Comment on agent fees
Although may be slighlty more than some agents if you do your research: I believe you get what you pay for and would happily pay more for such a good service.
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
I recently purchased a 2 bed house from Ian at Newmans. I found Ian to be extremely professional, polite and helpful, going above and beyond what I expected. He communicated with me at every stage and was willing to make calls on my behalf. Ian saved me a lot of trouble and for this reason I am giving him 5 stars....
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Comment on agent fees
N/A as the buyer
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
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From day one Ian was fantastic. A honest, very professional guy and a pleasure to talk too. Ian came round with Kane to take the property on and had it online 2 hours later. The buzz they created with there team led to us having 3 viewings that evening with 2 firm offers by the next morning. They continued to liase between myself and the solicitors throughout the process. They have made the whole process of selling my first home really easy....
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Comment on agent fees
The agent fees were set from the beginning and were very reasonable especially due to the high level of service I received.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Ian from day one was such a help and such a fantastic support through us buying our first home. He went out of his way to help us along with everything and we wouldn't have been so at ease with everything if it wasn't for him! He was always kind and always available if we needed him. Definitely 10/10 service and people skills. We are so lucky that we were dealing with him!...
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Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Kane was great. He sold my house on the first viewing only one day after it was listed on the market. He got me a great price too. Ian dealt with the rest of my sale and was fantastic. He helped me every step of the way and helped me out with advice on my purchase even though this wasn't though Newman's. He returned calls the same day so I wasn't left waiting and worrying. If he was busy, someone else would always be there to help like Kerry who was also great. Newmans have great contacts so w...
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Comment on agent fees
i haggled a bit and got a good price. It was a lot of work in the end and they earned every penny getting my sale through on time.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Ian has recently assisted us in two property purchases. We found he offered an excellent service. The second property in particular presented some challenges which Ian resolved for us. He was in regular contact with our Mortgage advisor, solicitors and ourselves so we knew exactly what the situation was and the progress of the transaction. Ian is honest and keeps you abreast of the situation at all times, pushing the transaction through as quickly and smoothly as possible. Ian is a breath of fre...
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Comment on agent fees
As we were purchasing fees are not applicable
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Excellent professional service from Sonja Ingram in the sale of Uncles property which we inherited,she dealt with everything from marketing to completion,solicitors,buyers,vendors,keeping everyone in the loop, demonstrating great initiative resolving a number of unsuspected issues, and the buyers solicitors were a challenge!! Sonja is now in the process of finding us our dream home and selling our present on,we are happy to say. I consider Sonja to be a wonderful ambassador for Newmans Pr...
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Comment on agent fees
Every penny was well earned
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
We purchased a house through Newmans and Kerry was always on hand to help with anything we needed. We could ring and ask her anything and she was always happy to help....
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Having dealt with a number of agents in Rugby over the last few years to manage the letting of my properties, up until now, I rather felt I had received a second rate service. However, in my dealings with Sam I found him to be very attentive and efficient, delivering a service I was impressed with. I wouldn't hesitate to recommend Sam and the services of Newman's in the future as their customer care with good communication skills meant the letting process was handled very professionally....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
We would like to thank Kerry Giles for the great customer service regarding the move to our new home possible. Kerry kept everyone in the chain updating and making our move as smooth as possible...Thanks very much...
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Comment on agent fees
The agents fees were well deserved as they provided an excelleng speedy service.
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Originally we had our house up with paynes and then changed to Newmans in Rugby as Paynes do not have a Rugby catchment . We met Zane who talked us through Newmans and took fabulous photos and presented the house in a different way within weeks we had a sale agreed. From that point Ian kept us informed weekly and was very on the ball. He took the sale through to completion and if I'm selling again would certainly us Newmans...
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Comment on agent fees
Fair mat
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Excellent professional service from Toni who went out of her way in order to find us our dream home, which she did! Newmans didn't stop there, as everything else was taken care of! Big thanks to Kylee at MAB for securing the mortgage and also Sharanjit at Newmans conveyancing for taking care of the legal side! Also a massive thank you to Kerry who, after we were let down on the day of the move, went over and above by ringing round and helping us book a removal company! Ensuring we could move ...
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Ian Smith was an absolute pleasure to work with. We needed an honest agent who could guide us through the process of buying our house. He was incredibly professional and almost always available to see to anything we need to know or understand. I would highly recommend Ian to anyone and will certainly use him in the future hands down Thanks Ian....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 10,2016
Minithumbup
By:
Aug 10,2016
1 people found
this helpful
Excellent communication when an issue or problem arises. Danielle recently assisted with the refurbishment of my property whilst it was in-between tenants, and gave me every confidence during the whole process....
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Comment on agent fees
Whilst the fees are comparable to other agent's, I believe their service to be superior.
Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
Toni-ann managed our house purchase, she went over and beyond to help us - working with both parties to arrange a full house re-wire and then at great lengths help my wife and I find a kitchen at a really competitive rate and a fitter at a better rate. She took my calls and emails at all times and humored me even with the most trivial questions. Highly recommended...
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
As a first time buyer, I wasn't really sure what to expect when buying my first property! Luckily for me, my agent Ian Smith at Newman Rugby was the most helpful, patient, honest and supportive agent I could ever wish to have to help me with my purchase. He answered all my enquiries, helped me with all my requests and was incredibly supportive through the whole process which, for me as a first time buyer, was incredibly important. I am truly grateful to him for all that he did to help me make my...
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Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
Both agents were helpful, we had a couple of issues while the sale was going through. I did have to chase a couple of times after going a while without hearing anything. Very pleased with how the issues with the buyers were dealt with....
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Comment on agent fees
Seemed reasonable
Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
Toni-Ann Bird is amazing,friendly and knows her job so well,i choose Newmans as sold before with them and i choose well,as sold in 2 weeks which was mainly due to Toni's spot on pricing and advised block viewings,which helped loads,Kerry has been a big help as well with feedback and any issues etc,would recommend to anyone...
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Comment on agent fees
worth spending money with as do a excellent job,even photo's and video they did were brilliant
Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
Excellent service from Ian who kept us informed of what was happening and gave helpful feedback after each viewing. Made it clear throughout negotiations that he was working for us and we were his prime concern....
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Comment on agent fees
Good overall
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
Ian was absolutely brilliant, he worked really hard to sell our property, kept us informed at all times using phone, email and face to face. This continued after the offer all the way up to completion and exchange. Can't thank Ian enough. Great....
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Comment on agent fees
I thought they were very reasonable.
Was this helpful? Yes
Jul 16,2016
Minithumbup
By:
Jul 16,2016
0 people found
this helpful
I can highly recommend Toni. She was knowledgeable, professional, and easy to deal with. We had a good offer on the property within about a week. Her communication during the pre- contract period was also excellent and she always responded to emails and texts. One of the best agents I have dealt with....
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Comment on agent fees
Fair fee
Was this helpful? Yes
Jul 09,2016
Minithumbup
By:
Jul 09,2016
0 people found
this helpful
I'd been looking for a house for ages and finally found the one. From my first phone call to Newmans, Toni was so friendly and professional. The whole buying process went smoothly and Toni kept me updated on everything. I ended up selling my property through Newmans as well and both Toni and Ian were great. Would highly recommend....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £12,500
  • Max: £1,700,000

Letting
  • Min: £0
  • Max: £0

NAEA RICS NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
86 0 90 2 92 0 62 0 13 2
Caroline Newman Caroline Newman
Director
0 reviews

About Caroline No description set View full profile
Iain Havell Iain Havell
Partner
0 reviews

About Iain Partner - Rugby Residential Lettings and Property Management Team View full profile
Kane Hennessy Kane Hennessy
Partner
47 reviews

About Kane No description set View full profile
Danielle Lawson-Kirby Danielle Lawson-Kirby
Senior Property Manager
3 reviews

About Danielle Senior Property Manager in the Residential Lettings Department. Dedicated to the needs of all our landlords and tenants. View full profile
Sam Ridler Sam Ridler
Property Rental Advisor
57 reviews

About Sam Sam has worked within the Lettings Industry since 2011 as a property rental advisor. Sams role involves finding tenants the ideal property and valuing/marketing properties to rent out. Sam mission sta View full profile
Sean Newman Sean Newman
Director
0 reviews

About Sean I have 25 years experience and a wealth of knowlegde in all areas of buying and selling. I specialise in selling "hard to sell" homes or properties that other agents have failed to sell. If you need t View full profile
Jamie Morgan Jamie Morgan
3 reviews

About Jamie No description set View full profile
Ian Smith Ian Smith
Associate
52 reviews

About Ian No description set View full profile
Toni-Ann Bird Toni-Ann Bird
12 reviews

About Toni-Ann No description set View full profile
Kerry Giles Kerry Giles
Client Support
13 reviews

About Kerry I have worked for Newmans for over 18 years. I take great pride in giving our clients the service they deserve. Buying and selling properties can be a stressful and daunting time to many and I take View full profile
Liberty Bird Liberty Bird
Lettings Apprentice
3 reviews

About Liberty Liberty is the newest addition to the lettings team and is our Lettings Apprentice. Her role is to assist the rental advisors with registering clients, qualifying their needs and booking viewing appoi View full profile
Olga Kirsanova - no image available Olga Kirsanova
Property Manager
0 reviews

About Olga Residential Lettings Property Manager. Dedicated to the needs of all our landlords and tenants. View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:07 PM 11/05/2016 by allAgents

Complaints Procedure

Lettings Complaint Procedure



1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP



7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.

Last updated at 1:07 PM 11/05/2016 by allAgents

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