• Iain Havell
    Iain Havell
  • Caroline Newman
    Caroline Newman
  • Sean Newman
    Sean Newman
  • Deborah Jane Gray
    Deborah Jane Gray
  • Ian Smith
    Ian Smith
  • Toni-Ann Bird
    Toni-Ann Bird
  • Kerry Giles
    Kerry Giles
  • Olga Kirsanova
    Olga Kirsanova
  • Beth Treanor
    Beth Treanor
  • Gabriela Lopata
    Gabriela Lopata
Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the age Read full description...nt of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service.
Newman Sales and Lettings

1 Regent Street Rugby
Warwickshire
CV21 2PE

01788 820000(S) / 01788 820028(L)
Jul 22,2017
Minithumbup
Deborah Jane Gray
Toni-Ann Bird
By: 'PaulC'
Jul 22,2017
0 people found
this helpful
I recently sold my son's property, and Deborah was the person that took care of everything for me. When she was not available Toni-Ann took care of things. All I can say is that the service I received was absolutely fantastic, Nothing was to much trouble, and from the moment Deborah came to value the property to completion I was really impressed by the professionalism and genuine care that was taken by Deborah and Toni. Deborah even recommended a solicitor for me, which again was a great choice....
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Comment on agent fees
quite fair, I was satisfied.
Was this helpful? Yes
Jul 22,2017
Minithumbup
Ian Smith
By: 'Theoldgeezer'
Jul 22,2017
0 people found
this helpful
I found Ian to be extremely helpful and friendly throughout the sale transaction of my property. Nothing was too much trouble for him and I would thoroughly recommend him....
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 21,2017
Minithumbup
Beth Treanor
By: 'Ian Clifton'
Jul 21,2017
0 people found
this helpful
I have used Newman Letting services for a number of years and Beth Treanor is certainly a credit to her profession. Offering excellent customer service where queries and questions are answered very quickly and where necessary, solutions are found. She is always polite, returns all calls and emails and is a pleasure to deal with - 10/10. Thank you Beth...
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Comment on agent fees
Good value
Was this helpful? Yes
Jul 04,2017
Minithumbup
Beth Treanor
By: 'Lesley'
Jul 04,2017
0 people found
this helpful
We've always been happy with the service we've received at Newman's. However, there would be the usual occasional poor communication and we frequently had to deal with multiple people. Since Beth became our first point of contact, she has provided excellent customer service. She's professional, clear in her communications and gets back to us quickly on any queries. We've really noticed a difference and it makes letting our property that much easier. Thanks Beth!...
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Comment on agent fees
Definitely happy with the fees for the service provided. i.e. competitive.
Was this helpful? Yes
Jun 26,2017
Minithumbup
Kerry Giles
By: 'Amy'
Jun 26,2017
0 people found
this helpful
There were lots of delays in our house purchase (no fault of Newmans) and Kerry was very helpful, friendly and supportive in helping to chasing solicitors and communicating information. Thank you!...
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Was this helpful? Yes
Jun 23,2017
Minithumbup
Ian Smith
Kerry Giles
By: 'Simon'
Jun 23,2017
0 people found
this helpful
Fantastic service, always happy to help and always understanding of issues! Always available and always useful! I would recommend the agent....
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Comment on agent fees
No fees
Was this helpful? Yes
Jun 23,2017
Minithumbup
Kerry Giles
Toni-Ann Bird
By: 'John and Marilyn'
Jun 23,2017
0 people found
this helpful
On behalf of my son John who is buying this property I would like to say and he will agree that these two ladies were brilliant. I dealt mostly with these ladies as it was more convenient. We saw Toni first with looking round and other things we needed to know. Then Kerry saw it through to the end. She worked so hard making things right we can't thank her enough. Well done and thank you again....
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Comment on agent fees
Good and fair
Was this helpful? Yes
Jun 15,2017
Minithumbup
Ian Smith
By: 'Alison Taylor'
Jun 15,2017
0 people found
this helpful
Just brilliant! So helpful and communicated everything to me in a timely manner. Would always recommend Ian. Would definitely use again if need arose....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 05,2017
Minithumbup
Beth Treanor
By: 'Sammyicf'
Jun 05,2017
0 people found
this helpful
Beth is managing my flat. Any issues she promptly deals with them after calling me to let me know. Takes a lot of the pressure away...
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Comment on agent fees
Ok
Was this helpful? Yes
Jun 04,2017
Minithumbup
Beth Treanor
Beth Treanor
By: 'Dr Babiker'
Jun 04,2017
0 people found
this helpful
I find Beth a very pleasant and professional person, she really puts herself in the shoes of the client she deals with. I found her extremely helpful in all aspects of my dealings with her. I trust her to make judgments and find her proposals quite reasonable and very easily acceptable....
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Comment on agent fees
good
Was this helpful? Yes
May 30,2017
Minithumbup
Deborah Jane Gray
By: 'NL'
May 30,2017
0 people found
this helpful
From the moment I called to enquire about a property for sale, Deborah has been wonderful. The viewing was arranged with no problems and she had all the details of the property to hand. She is friendly, efficient and knowledgeable, queries are answered promptly and so far I have a received a great service....
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Was this helpful? Yes
May 30,2017
Minithumbup
Ian Smith
Kerry Giles
By: 'Sue Hughes'
May 30,2017
0 people found
this helpful
Difficult move but got there in the end. Ian and Kerry were on the ball and did all they could to help...
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Comment on agent fees
Good
Was this helpful? Yes
May 29,2017
Minithumbup
Toni-Ann Bird
Kerry Giles
By: 'Richard & Emma'
May 29,2017
0 people found
this helpful
Buying in a new country is never easy but Toni was amazing! Thank you so much for all the extra help and suggestions. Your recommendation of a builder was a life saver. Thanks for being so accommodating with all our requests. It really was great service and can't recommend you enough....
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Was this helpful? Yes
May 28,2017
Minithumbup
Kerry Giles
Toni-Ann Bird
By: 's & d franklin'
May 28,2017
0 people found
this helpful
Kerry is on the ball to make sure everything goes through quickly and smoothly , really good to deal with , toni-ann listed and marketed property with professionalism right from day one...
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Comment on agent fees
average
Was this helpful? Yes
May 26,2017
Minithumbup
Kerry Giles
Kerry Giles
By: 'Darren'
May 26,2017
0 people found
this helpful
Kerry was fantastic during our sale and purchase. She could not have been more helpful, nothing was ever too much to ask and she did everything in a friendly manner. We could not have asked for better....
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Comment on agent fees
Good.
Was this helpful? Yes
May 25,2017
Minithumbup
Ian Smith
By: 'Katie Carmichael'
May 25,2017
0 people found
this helpful
Ian handled a particularly tricky purchase of a listed building expertly. Communication was strong throughout and this helped to keep the sale on track through what ended up quite a lengthy process. Thank you. I would highly recommend Newmans and Ian Smith in particular....
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Was this helpful? Yes
May 25,2017
Minithumbup
Ian Smith
By: 'Kerry'
May 25,2017
0 people found
this helpful
Ian has been absolutely fantastic with the whole selling my house process. He has always been there even on his days off, he is very quick to respond to emails and calls excellent communication. Ian is very knowledgeable and an expert in his field. Ian went above and beyond on numerous occasions. I can't recommend Ian highly enough....
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Comment on agent fees
Agents fees are competitive.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Deborah Jane Gray
By: 'Katie'
Apr 28,2017
0 people found
this helpful
Deborah has been extremely helpful throughout our moving process and has impressed me completely with her prompt and efficient email replies/arranging viewings and her confidence and knowledge of her job. I instantly received a text confirmation from newmans after requesting a viewing of a house which is something I have never heard of with an estate agent and I loved this personal touch....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Deborah Jane Gray
Ian Smith
By: 'Deborah'
Apr 26,2017
1 people found
this helpful
Deborah and Ian have been excellent throughout the process despite not selling my apartment. Looks like we are going down the let route with Ian tying up someone within 3 days. Really good feedback and very proactive. Thanks Roger Northam...
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Comment on agent fees
See above
Was this helpful? Yes
Apr 23,2017
Minithumbup
Deborah Jane Gray
By: 'Kaye Richards'
Apr 23,2017
0 people found
this helpful
I needed some advice as a long standing customer and spoke with Deborah - the advice I was given was clear, knowledgeable and recognised the specifics of my circumstances very well. It helped me make more informed decisions and was very supportive and followed up extremely efficiently with relevant information. The level of understanding and ongoing advice means I can move forward with confidence - great advice and great service just when I needed it....
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Comment on agent fees
Competitive and fair
Was this helpful? Yes
Apr 13,2017
Minithumbup
Deborah Jane Gray
By: 'paul'
Apr 13,2017
0 people found
this helpful
Deborah was so helpful and considerate,even though I never met her she was so lovely over the phone,very charming and good pesonnality,great to deal with her....
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Beth Treanor
By: 'Anil Dhiman'
Apr 04,2017
0 people found
this helpful
I found Beth very professional and customer oriented. All my enquiries and issues were dealt with by her promptly and efficiently. I was a total pleasure to deal with her. I wish her all the best....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Fluffy Dawg'
Mar 27,2017
0 people found
this helpful
Received outstanding service from Amelia 'Millie' Ruck. She guided me through the process of renting through Newmans Rugby and made every step to secure the same, simple, clear, and understandable. Nothing was any trouble for her and found her to be very professional, personable, and pleasant to speak with. Well done Mille! Your a clear asset to Newmans, good luck!...
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Comment on agent fees
Being a Yorkshireman I appreciate value for money, we dont mind parting with it, if it matches value of goods and services. In context to everyone else, Newmans have their rates clearly listed and you know what your paying for. Overall happy but hate paying fees!
Was this helpful? Yes
Mar 20,2017
Minithumbup
Beth Treanor
By: 'Michelle & Graham'
Mar 20,2017
0 people found
this helpful
We find Beth to be a knowlegeable & professional Property Manager. We feel confident that we can contact Beth about anything and she will strive to find a solution....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2017
Minithumbup
Olga Kirsanova
By: 'mike'
Mar 07,2017
0 people found
this helpful
I found Olga a friendly and professional representative of Newmans who dealt with a few issues with my rented accommodation in a positive and efficient manner....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Beth Treanor
By: 'Sonia B'
Mar 03,2017
0 people found
this helpful
My experience of dealing with a Beth is always positive. I faced a bit of a sticky situation recently and Beth stepped up for me, supported me throughout and managed to find a solution to keep everyone happy!! Always ready to help. Keep up the good work...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Olga Kirsanova
By: 'danny'
Mar 01,2017
0 people found
this helpful
I find Olga extremely competent and very responsive to tenant's needs. She has demonstrated a huge capacity to deal with these needs even at very peak times. Her communication is on point. She has my full recommendation!...
read full review
Comment on agent fees
slightly high
Was this helpful? Yes
Feb 16,2017
Minithumbdown
Olga Kirsanova
By: 'Rachel Howard'
Feb 16,2017
0 people found
this helpful
Hello, as a tenant I found Olga to be extremely quick and responsive - always coming back to me straight away when I had a query which I found really professional and helpful. She was always clear with her answers so I've always knew where I stand, she also seemed happy to help which is refreshing. The 5 stars I have allocated are for Olga!...
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Comment on agent fees
I've looked at other agents fees and Newmans seem higher. Also when first letting it wasn't clear what I would have to pay and why.
Was this helpful? Yes
Feb 13,2017
Minithumbup
Ian Smith
By: 'Corrado'
Feb 13,2017
0 people found
this helpful
Very professional the way he dealt with selling the house, sorted out issues quickly with a few hiccups we had, also quick to response to emails. Would recommend to anyone...
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Beth Treanor
By: 'Steve&Danni'
Feb 10,2017
0 people found
this helpful
I have found Beth to be a very diligent and conscientious worker; who evidently is very knowledgeable in her profession and dedicated. Beth has assisted in reaching positive outcomes throughout strenuous circumstances, whilst making us (tenants) feel confident that there is indeed momentum and progress being achieved. I would highly recommend Beth as a someone to work alongside, and additionally someone to gain information and support from through a tenant perspective. Thank you for your as...
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Comment on agent fees
N/A
Was this helpful? Yes
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £12,500
  • Max: £1,700,000

Letting
  • Min: £0
  • Max: £0

NAEA RICS NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
91 0 100 3 102 0 70 0 14 2
Iain Havell Iain Havell
Partner
0 reviews

About Iain Partner - Rugby Residential Lettings and Property Management Team View full profile
Caroline Newman Caroline Newman
Director
0 reviews

About Caroline No description set View full profile
Sean Newman Sean Newman
Director
0 reviews

About Sean I have 25 years experience and a wealth of knowlegde in all areas of buying and selling. I specialise in selling "hard to sell" homes or properties that other agents have failed to sell. If you need t View full profile
Deborah Jane Gray Deborah Jane Gray
Senior Property Consultant
98 reviews

About Deborah Jane My aim is to change peoples experiences of buying or selling a property and to offer dedicated support throughout the process, every step of the way. Whether you're a first time buyer or seller or View full profile
Ian Smith Ian Smith
Associate
61 reviews

About Ian No description set View full profile
Toni-Ann Bird Toni-Ann Bird
17 reviews

About Toni-Ann No description set View full profile
Kerry Giles Kerry Giles
Client Support
22 reviews

About Kerry I have worked for Newmans for over 18 years. I take great pride in giving our clients the service they deserve. Buying and selling properties can be a stressful and daunting time to many and I take View full profile
Olga Kirsanova Olga Kirsanova
Property Manager
3 reviews

About Olga Residential Lettings Property Manager. Dedicated to the needs of all our landlords and tenants. View full profile
Beth Treanor Beth Treanor
Property Manager
8 reviews

About Beth Property Manager dedicated to offering landlords and tenants a seamless lettings experience. Taking care of all your needs both landlord and tenant. View full profile
Gabriela Lopata Gabriela Lopata
Trainee Associate
0 reviews

About Gabriela No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:07 PM 11/05/2016 by allAgents

Complaints Procedure

Lettings Complaint Procedure



1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP



7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.

Last updated at 1:07 PM 11/05/2016 by allAgents

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