• Iain Havell
    Iain Havell
  • Caroline Newman
    Caroline Newman
  • Sean Newman
    Sean Newman
  • Deborah Jane Gray
    Deborah Jane Gray
  • Toni-Ann Bird
    Toni-Ann Bird
  • Kerry Giles
    Kerry Giles
  • Olga Kirsanova
    Olga Kirsanova
  • Beth Treanor
    Beth Treanor
  • Gabriela Lopata
    Gabriela Lopata
  • Carolyn Murphy
    Carolyn Murphy
  • claim your profile
    Emma Cleaver
Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the age Read full description...nt of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service.
Newman Sales and Lettings

1 Regent Street Rugby
Warwickshire
CV21 2PE

01788 820000(S) / 01788 820028(L)
Dec 07,2017
Minithumbup
Olga Kirsanova
By: 'Chris Dolby'
Dec 07,2017
0 people found
this helpful
Since Olga has taken on the day to day running of our property, I have found her to be efficient and proactive in dealing with any issues raised by the tenant or by me. She always returns emails and phone calls very swiftly, and uses her knowledge of the industry to gently guide me to make appropriate decisions. Highly recommended!...
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Comment on agent fees
Pretty standard for the industry
Was this helpful? Yes
Dec 07,2017
Minithumbup
Beth Treanor
Beth Treanor
By: 'Nicola and David Steddy'
Dec 07,2017
0 people found
this helpful
If like us you have experienced other agencies and can't be bothered staff then you will begin to appreciate the professional qualities that set Beth apart from the rest. We are delighted to be represented by a person of integrity, commitment to customer service, and admiral work ethic....
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Comment on agent fees
A little higher than others but you get what you pay for.
Was this helpful? Yes
Dec 05,2017
Minithumbup
Deborah Jane Gray
By: 'Suresh Periyasamy'
Dec 05,2017
0 people found
this helpful
We would like to say a big thank you to Deborah. Deborah has done a fantastic job. She is always on track and maintained very good communication throughout the process. She is always approchable and has never failed to reply. She is very well organised and gets things done very quickly. We are happy with the service that we have recieved from Deborah. We would recommend Deborah if anyone buying are selling a property through Newman. Thank you so much Deborah...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 05,2017
Minithumbup
Olga Kirsanova
By: 'Ben Allen'
Dec 05,2017
0 people found
this helpful
Olga really looks after the letting of our house. She always keeps us well informed about any developments or works that need doing, and she makes arrangements very quickly. We know that she will respond quickly to any issues the tenants face and then we can sort things out quickly. We have been very happy with the speed at which our property is marketed between tenants: our house has never been empty for very long. Overall, the level of service has been excellent....
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Comment on agent fees
Most fees are pretty fair, although I would like to pay less for some of the tenancy renewal fees.
Was this helpful? Yes
Nov 22,2017
Minithumbup
Deborah Jane Gray
By: 'Mike Bunce'
Nov 22,2017
0 people found
this helpful
I'd like to say a big Thank you to Deborah. She is always on the ball, extremely proactive and very efficient. If you intend to sell a property with Newmans I would recommend Deborah every time. She is very persistent and gets things done, even proactively talking to solicitors and moving things along. Thank you very much Deborah...
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Comment on agent fees
Fees are very reasonable for such a good service
Was this helpful? Yes
Nov 15,2017
Minithumbup
Deborah Jane Gray
By: 'Mr. Whittaker from Rugby'
Nov 15,2017
1 people found
this helpful
Deborah has provided us with excellent feedback on our house sale todate. She keepings in regular contact with my wife and I updating us on how our sale is progressing. I strongly recommend using her with your house sale and or purchase....
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Comment on agent fees
The fees are good value for the responsive feedback that we are receiving experiencing.
Was this helpful? Yes
Nov 14,2017
Minithumbup
Olga Kirsanova
By: 'James'
Nov 14,2017
0 people found
this helpful
Olga is an exceptional lettings agent - very proactive, helpful and friendly. She has always been responsive in dealing with any issues I have had and responds to communications promptly. She is helpful and polite. I would highly recommend her. Please note that this 5 star review is for Olga only, not the lettings agency as a whole....
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Comment on agent fees
Fees are higher than I have paid elsewhere.
Was this helpful? Yes
Nov 13,2017
Minithumbup
Deborah Jane Gray
By: 'Mrs Fair'
Nov 13,2017
1 people found
this helpful
Fantastic customer service from start to finish from Deborah Gray. She took all the stress out of the process of house buying, with her professional yet friendly manner and regular updates. I would definitely recommend using Deborah & Newman to anyone considering buying or selling a house in the future....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 07,2017
Minithumbup
Deborah Jane Gray
By: 'Lorraine'
Nov 07,2017
1 people found
this helpful
Deborah a massive thank you for seeing the sale of my property through to completion, without your hard work and persistence i really dont think we would of got there. So nice to have somebody reliable and passionate about what they do, and somebody who actually keeps you updated...a real rarity. Would have no hesitation in using you again...thank you....
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Comment on agent fees
Slightly higher than some other agents, but the team worked hard to secure viewings.
Was this helpful? Yes
Nov 03,2017
Minithumbdown
By: 'Mike Green'
Nov 03,2017
0 people found
this helpful
Overall, a very poor service. Communications were good when making / receiving offers. After that, Toni just didn't answer her phone or return calls. We were then seemingly passed to Ian (who then left). We never heard from Toni again, and were passed to another agent without explanation. It felt like they treated our seller as their only client, and looked after their best interests, despite us also being their client (as they insisted we sold our property through them for our offer to be ...
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Comment on agent fees
Fees are very expensive. We are selling another property for £99 incl. VAT using an online agent. They are doing everything which Newmans do, except the viewings. I'm not really sure doing those are worth £4K!
Was this helpful? Yes
Nov 02,2017
Minithumbup
Deborah Jane Gray
By: 'Matt'
Nov 02,2017
1 people found
this helpful
Right from the first moment I walked through the doors of Newmans it was Deborah that gave me the confidence to use Newmans to sell my home. Having visited most of the other estate agents in Rugby and being given the same robotic sales pitch it was refreshing and reassuring that Deborah wanted to sell the house in a way that suited us and also provided options without pushing or being demanding. Through out the whole process she has been professional, efficiency and effective while maintaining...
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Comment on agent fees
They were good a negotiable to a value that suited all parties
Was this helpful? Yes
Oct 18,2017
Minithumbup
Deborah Jane Gray
By: 'Mrs Roberts'
Oct 18,2017
0 people found
this helpful
Deborah Gray is efficient, hard working and thorough. I dealt with Deborah throughout the sale and completion and she kept me informed of everything at all times. She works in a professional manner whilst always being kind, positive, supportive and helpful in every way she can. The service was excellent throughout....
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Comment on agent fees
I was advised of the Agent's fees right from the beginning. I was happy with these as they were appropriate and fair for the property.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Beth Treanor
By: 'Ryan McMahon'
Oct 12,2017
0 people found
this helpful
Beth is simply fantastic. During her time as our Property Manager, she has proven herself to be professional, friendly, polite and extremely helpful. There hasn't been an issue she hasn't been able to resolve for us and she is so pro-active in finding solutions. I have full confidence that if I have an issue or problem, she will do her utmost to help. It has been a real pleasure having Beth as our Property Manager!...
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Was this helpful? Yes
Oct 09,2017
Minithumbup
Kerry Giles
By: 'S Haywood.'
Oct 09,2017
0 people found
this helpful
Kerry is down to earth, professional and delivers. Always been quick to respond to queries and gets matters sorted. Thank you....
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Was this helpful? Yes
Oct 08,2017
Minithumbup
Toni-Ann Bird
Toni-Ann Bird
By: 'The movers'
Oct 08,2017
0 people found
this helpful
Toni-Ann provided a very professional service and was always prepared to go the extra mile. The support given by Ian Smith particularly when Toni-Ann was not available was much appreciated. The other members of the staff were always willing to help The overall service provided was excellent during a very difficult time...
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Comment on agent fees
Acceptable in view of the service provided
Was this helpful? Yes
Oct 02,2017
Minithumbup
Deborah Jane Gray
By: 'Renata'
Oct 02,2017
0 people found
this helpful
Deborah is a really nice person.She is there to help every day.Giving tips and ideas by e mail or on the phone.Selling and buying a house can be really stressfull but Deborah surely makes it easier.Thank you!...
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Comment on agent fees
Don't know it yet.lol
Was this helpful? Yes
Sep 28,2017
Minithumbup
Beth Treanor
By: 'Ms Facey'
Sep 28,2017
0 people found
this helpful
In the time that Beth has been looking after my property, she has been a delight to work with. She has a very professional attitude. She relieves me of any anxieties. She is polite, calm, extremely helpful and puts herself out to ensure the job is complete. She's a credit to the Team at Newman....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 25,2017
Minithumbup
Olga Kirsanova
By: 'Ken'
Sep 25,2017
0 people found
this helpful
Thank you Olga for the first class service you have given. Communication was excellent and we were notified of any problems immediately, which meant that they could be dealt with swiftly and professionally....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 22,2017
Minithumbup
Deborah Jane Gray
By: 'Janice Peet'
Sep 22,2017
0 people found
this helpful
Deborah was extremely helpful, kind and had fantastic communication all the way through the process. Could not ask for a more helpful and polite agent could not be happier with the service i received....
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Comment on agent fees
Excellent very happy.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Iain Havell
By: 'Davies Family'
Aug 31,2017
1 people found
this helpful
Being new customers to the rental market, Iain helped us secure a property in Crick. He was attentive to all our needs and requirements; liaising with the landlord. He supported us at all viewings through to the completion of the contract. Thank you...
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Aug 22,2017
Minithumbup
Beth Treanor
By: 'Charlotte F'
Aug 22,2017
0 people found
this helpful
Beth is extremely friendly and reliable, she will always work promptly and efficiently to resolve any issues we may have. Her customer service is excellent and Beth will always return any calls or emails. Thank you Beth!...
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Was this helpful? Yes
Aug 18,2017
Minithumbup
Kerry Giles
By: 'Eddy Witcomb and Angela Cook'
Aug 18,2017
0 people found
this helpful
Ours was NOT by any means a straight forward sale! From what was suppose to be cash sale just turned out to be very long complicated process, but Kerry could not have been more helpful, always happy to push for updates, keeping us informed regularly. Kerry gave us outstanding service and Eddy and I feel she should benefit from some of our fees for her efforts....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Aug 16,2017
Minithumbup
Beth Treanor
By: 'Mrs S'
Aug 16,2017
0 people found
this helpful
Beth has been very helpful in her dealings with us as landlords. She keeps us well informed of any issues that may arise and responds promptly to any queries we may have....
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Comment on agent fees
Agents fees are fair.
Was this helpful? Yes
Aug 16,2017
Minithumbup
Beth Treanor
By: 'Kirk Bradshaw'
Aug 16,2017
0 people found
this helpful
Beth is a consummate professional and always acts with honesty and integrity at all times. I am confident that Beth delivers with speed and efficiency when ever any issues with my rental property arise and I am completely confident, that as the first point of contact, she keeps both my tenants and myself as the landlord at the front of her mind. I would fully recommend her as a property rental manager....
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Was this helpful? Yes
Aug 06,2017
Minithumbup
Olga Kirsanova
Olga Kirsanova
By: 'Mariana'
Aug 06,2017
0 people found
this helpful
I have found Olga extremely efficient and helpful. She has been patient, very prompt and polite at all times, doing what she has promised. Newmans can be proud to have on their team and I hope they recognise and commend her on the outstanding job she does!!!...
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Comment on agent fees
Extremely good.
Was this helpful? Yes
Aug 05,2017
Minithumbup
Deborah Jane Gray
Toni-Ann Bird
By: 'AAR'
Aug 05,2017
0 people found
this helpful
Very professional, helpful and a credit to Newman's Estate Agents. The purchase was more complex with the seller not actually living in this country and at times challenging sorting out the legalities with my solicitor at a time when I was actually away on holiday myself! Deborah and Toni were always helpful and reassuring and I was able to complete the purchase successfully. I would have no hesitation in recommending and using Newman's in the future....
read full review
Was this helpful? Yes
Aug 01,2017
Minithumbup
By: 'Cath Wilson'
Aug 01,2017
0 people found
this helpful
Well, what can I say? The sale of our flat should have been extremely straight forward: Mortgage free & a cash buyer, what could possibly go wrong? EVERYTHING!! However, if it had not been for Ian & his continual support professionally & mentally over a protracted 9 month period, I think I would have gone into melt down! I hadn't realised up until this point how invaluable an Estate Agent can be when the selling process veers off course dramatically. Ian pulled out all the stops for ...
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Comment on agent fees
Good & fair
Was this helpful? Yes
Jul 26,2017
Minithumbup
Beth Treanor
By: 'Tim S'
Jul 26,2017
0 people found
this helpful
Beth has recently become my property manager, and I have found her very professional, acting promptly and efficiently at all times. As I do not live locally to my property, I rely upon honesty and accuracy in emails and / or telephone calls and I believe I get these from Beth. She responds quickly to requests, and I have been impressed. I like the fact that Beth seems to have become my sole point of contact at Newman (certainly initially at least), that helps me out when dealing with them....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jul 22,2017
Minithumbup
Deborah Jane Gray
Toni-Ann Bird
By: 'PaulC'
Jul 22,2017
0 people found
this helpful
I recently sold my son's property, and Deborah was the person that took care of everything for me. When she was not available Toni-Ann took care of things. All I can say is that the service I received was absolutely fantastic, Nothing was to much trouble, and from the moment Deborah came to value the property to completion I was really impressed by the professionalism and genuine care that was taken by Deborah and Toni. Deborah even recommended a solicitor for me, which again was a great choice....
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Comment on agent fees
quite fair, I was satisfied.
Was this helpful? Yes
Jul 22,2017
Minithumbup
By: 'Theoldgeezer'
Jul 22,2017
0 people found
this helpful
I found Ian to be extremely helpful and friendly throughout the sale transaction of my property. Nothing was too much trouble for him and I would thoroughly recommend him....
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Comment on agent fees
Very good
Was this helpful? Yes
Areas covered
  • CV21
  • CV23
  • CV22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £12,500
  • Max: £1,700,000

Letting
  • Min: £0
  • Max: £199,000

NAEA RICS NALS TPOS TDS SAGEagent The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
98 0 105 3 111 1 74 0 16 2
Iain Havell Iain Havell
Partner
1 reviews

About Iain Partner - Rugby Residential Lettings and Property Management Team View full profile
Caroline Newman Caroline Newman
Director
0 reviews

About Caroline No description set View full profile
Sean Newman Sean Newman
Director
0 reviews

About Sean I have 25 years experience and a wealth of knowlegde in all areas of buying and selling. I specialise in selling "hard to sell" homes or properties that other agents have failed to sell. If you need t View full profile
Deborah Jane Gray Deborah Jane Gray
Senior Property Consultant
108 reviews

About Deborah Jane My aim is to change peoples experiences of buying or selling a property and to offer dedicated support throughout the process, every step of the way. Whether you're a first time buyer or seller or View full profile
Toni-Ann Bird Toni-Ann Bird
19 reviews

About Toni-Ann No description set View full profile
Kerry Giles Kerry Giles
Sales Progression
25 reviews

About Kerry I have worked for Newman's for 20 years. I take great pride in giving our clients the service they deserve. Buying and selling properties can be a stressful and daunting time to many and I take huge View full profile
Olga Kirsanova Olga Kirsanova
Property Manager
8 reviews

About Olga Residential Lettings Property Manager. Dedicated to the needs of all our landlords and tenants. View full profile
Beth Treanor Beth Treanor
Property Manager
15 reviews

About Beth Property Manager dedicated to offering landlords and tenants a seamless lettings experience. Taking care of all your needs both landlord and tenant. View full profile
Gabriela Lopata Gabriela Lopata
Trainee Associate
0 reviews

About Gabriela No description set View full profile
Carolyn Murphy Carolyn Murphy
Associate
0 reviews

About Carolyn No description set View full profile
Emma Cleaver Emma Cleaver
Lettings Negotiator
0 reviews

About Emma No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 2:28 PM 02/10/2017 by allAgents

Complaints Procedure

Lettings Complaint Procedure



1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP



7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.

Last updated at 2:28 PM 02/10/2017 by allAgents

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