Head Office, Rugby, CV21
4.8/5, 524 reviews
98% recommended
96% sales valuation accuracy
94% sales fee satisfaction
80% lettings valuation accuracy
87% lettings fee satisfaction



Property Features

The Property Experts vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by ... show more The Property Experts vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the agent of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service.
The Property Experts | propertyexperts.co.uk

Opening Hours
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) \/ 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 94% £26,700 £1,700,000
Lettings 80% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 1 116 3 169 2 107 0 22 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Latest Properties
Images & Videos

“Emily was great and made the renting process easy...”

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Mar 05,2024
Minithumbup
Emily
By: 'Skye'
Mar 05,2024
0 people found
this helpful
Recently rented with Newman- Emily was fantastic from start to finish. She made the process so easy and kept us informed the whole way. Emily didn’t miss any detail and was a pleasure to deal with throughout....
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“Alex was marvellous...”

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Feb 29,2024
Minithumbup
Alex
By: 'Stuart Humphries'
Feb 29,2024
0 people found
this helpful
Alex was very good keeping in touch with us when we had to sell in what proved to be a VERY difficult financial time to do so, and still found us buyers. Kept us calm during a last minute pull out, found us new buyers ...
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“This is the second property that Alex has hel......”

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Feb 13,2024
Minithumbup
Alex
By: 'Polly'
Feb 13,2024
0 people found
this helpful
This is the second property that Alex has helped us find buyers for. He is committed and motivated. Excellent communication and advice along the way. Felt very confident in his ability and approach....
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“I used Paul Petticrew to sell my Aunts proper......”

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Feb 09,2024
Minithumbup
Paul Petticrew
By: 'Seller of House'
Feb 09,2024
0 people found
this helpful
I used Paul Petticrew to sell my Aunts property after being recommended by her neighbour. I found him professional at all times. He was friendly and kept me updated at all times. He respected my requests and listened to concerns and acted upon them to ...
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“Excellent service throughout house sale process...”

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Feb 07,2024
Minithumbup
Paul Petticrew
By: 'Lloyd Feeney'
Feb 07,2024
0 people found
this helpful
Engaging with Paul throughout my house sale has been a pleasure. He is exceedingly calm, polite and communicative throughout the entire process. When, for reasons outside of his control, the sale of the house fell through, Paul took time during his own holiday to schedule ...
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“Me and my husband highly recommend Alex and h......”

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Jan 30,2024
Minithumbup
Alex
By: 'Emma'
Jan 30,2024
0 people found
this helpful
Me and my husband highly recommend Alex and his expertise! His attention to detail and knowledge is second to none. He was always at the end of the phone and nothing was too much! Thank you so much Alex for all your hard work definitely ...
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“Quick to respond and reliable...!...”

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Jan 26,2024
Minithumbup
Alex
By: 'jemma'
Jan 26,2024
0 people found
this helpful
Quick to respond, reliable, knowledgeable, and friendly! Really appreciate his help with purchasing my new home! Highly recommend anyone who's looking to buy or sell!...
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“Alex was very professional throughout the pro......”

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Jan 04,2024
Minithumbup
Alex
By: 'Michael'
Jan 04,2024
0 people found
this helpful
Alex was very professional throughout the process of purchasing our first home. Very prompt when answering any queries and has an extensive knowledge of Kirby Muxloe and the surrounding areas. Would highly recommend for people looking to buy/sell....
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“Excellent service, communication and expertis......”

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Jan 02,2024
Minithumbup
Alex
By: 'Kevin Clarke'
Jan 02,2024
0 people found
this helpful
Excellent service, communication and expertise. Would highly recommend, thank you...
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“I have dealt with many estate agents over the......”

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Nov 20,2023
Minithumbup
Paul Petticrew
By: 'Roger Northam'
Nov 20,2023
0 people found
this helpful
I have dealt with many estate agents over the 40 years in the housebuilding industry and I can honestly say that Paul Pettigrew is one of the best I have dealt with on my own private property sale. He was always available and extremely proactive, professional ...
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“Paul has been fantastic, professional, polite......”

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Nov 18,2023
Minithumbup
Paul Petticrew
By: 'Mina'
Nov 18,2023
0 people found
this helpful
Paul has been fantastic, professional, polite, dedicated and committed throughout the process of selling my parents property. We would definitely use his services again in the future....
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“What a service!...”

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Oct 31,2023
Minithumbup
Paul Petticrew
By: 'Lisa Clarke'
Oct 31,2023
0 people found
this helpful
Paul has provided me with exceptional service throughout the process of selling my property. I could not be more delighted or impressed by his professionalism, his patience and indeed kindness. Paul has gone over and above is his dealings with me and I am extremely ...
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“Would definitely recommend Alex to anyone wan......”

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Oct 25,2023
Minithumbup
Alex
By: 'George'
Oct 25,2023
0 people found
this helpful
Would definitely recommend Alex to anyone wanting to sell their house. Guided us through the whole process with his experience and expertise. Thank you Alex!...
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“Many thanks...”

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Sep 23,2023
Minithumbup
Alex
By: 'Mike & Julie'
Sep 23,2023
0 people found
this helpful
We would like to thank Alex for his professional manner, local knowledge, and help in buying our new home. Responses to our queries were always prompt, and this added to the confidence that we had made the correct decision....
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“This sale was not an 'easy sale'We had no e......”

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Aug 22,2023
Minithumbup
Paul Petticrew
By: 'Mike Harvey'
Aug 22,2023
0 people found
this helpful
This sale was not an 'easy sale' We had no end of Purchaser, Solicitor and Lender incompetency. Throughout, Paul was on top of the whole process. I am a nightmare to deal with, but Paul on the ball and often a step ahead. We also ...
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“Absolutely Fabulous!...”

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Aug 19,2023
Minithumbup
Paul Petticrew
By: 'Beverley Morgan'
Aug 19,2023
0 people found
this helpful
I can't speak highly enough about Paul. He first came and valued the house in January and straight away I was impressed with his professional but easy manner. I had no worries about using this estate agents as I had used them twice before so ...
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“Paul Petticrew is an absolute superstar. Thro......”

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Aug 07,2023
Minithumbup
Paul Petticrew
By: 'Mark'
Aug 07,2023
0 people found
this helpful
Paul Petticrew is an absolute superstar. Throughout the end to end moving process he always did what he said he would, including returning calls and messages promptly (even during the evening and weekends). Paul was very calm and professional at all times and as you ...
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“Alex has extensive knowledge of the local pro......”

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Jul 15,2023
Minithumbup
Alex
By: 'Vivien'
Jul 15,2023
0 people found
this helpful
Alex has extensive knowledge of the local property market. My husband and I were trying to buy in Kirby Muxloe and we were finding difficult to find the right property. We met Alex several times selling properties for clients and found him very professional and ...
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“Paul was very professional from start to fini......”

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Jun 26,2023
Minithumbup
Paul Petticrew
By: 'Julie Reid'
Jun 26,2023
0 people found
this helpful
Paul was very professional from start to finish he made the whole process of selling our house go very smoothly, he was always polit, kind and considerate. Paul always asked for any input we may have. Paul answered any questions we had at any point. ...
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“I moved into the Property (94 Holbrook Avenue......”

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Jun 21,2023
Minithumbup
Caroline
By: 'ROHIT'
Jun 21,2023
0 people found
this helpful
I moved into the Property (94 Holbrook Avenue) in July last year. As this was a refurbished property it was almost like a brand new house. But we has a quite a number of issues . But I must say the support we got from Caroline was ...
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“Simply the best!...”

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Jun 20,2023
Minithumbup
Alex
By: 'Gareth'
Jun 20,2023
0 people found
this helpful
Having worked with Alex and used his expertise many times, I wouldn't hesitate to recommend him to anyone. He is passionate about his industry, has brilliant negotiation skills and is a pleasure to deal with....
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Was this helpful? Yes

“Thank you Caroline for the outstanding servic......”

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Jun 20,2023
Minithumbup
Caroline
By: 'Dave Colbourne'
Jun 20,2023
0 people found
this helpful
Thank you Caroline for the outstanding service you provide for my rental properties and more recently a end of rental check out Fantastic service highly recommend...
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“I had an exceptional experience working with Caroline & The Property Experts Team...”

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Jun 09,2023
Minithumbup
Caroline
By: 'Mr Mellor'
Jun 09,2023
0 people found
this helpful
I had an exceptional experience working with Caroline & The Property Experts team as our rental manager in Rugby. Their professionalism, expertise, and attentive service exceeded our expectations. Caroline demonstrated a deep understanding of the local property market, finding us the right tenants on a consistent ...
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“What a service!...”

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Jun 09,2023
Minithumbup
Caroline
By: 'Lisa'
Jun 09,2023
0 people found
this helpful
From the early days of beginning to consider selling my property I have had nothing but an outstanding level of service from Caroline and members of her Team such as Paul. Their level and quality of communication is second to none and I am updated ...
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“Paul was very polite and professional. Any qu......”

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May 27,2023
Minithumbup
Paul Petticrew
By: 'Luke'
May 27,2023
1 people found
this helpful
Paul was very polite and professional. Any questions we had or problems he answered and sorted very quickly. Would highly recommend....
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“Paul Petticrew : extremely professional and dependable...”

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May 25,2023
Minithumbup
Paul Petticrew
By: 'Susan and Chris Daniel'
May 25,2023
1 people found
this helpful
Paul Petticrew was extremely professional and personable throughout the sale of our property. He oversaw the complete process personally and responded readily and promptly to any enquiries. His liaison with the Mather Partnership ( sellers of our new home in Cornwall) was excellent. Paul completed all ...
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“Dan was really helpful and knowledgeable, we ......”

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Jan 16,2023
Minithumbup
By: 'Tyrone'
Jan 16,2023
0 people found
this helpful
Dan was really helpful and knowledgeable, we went to view a property he was selling and he was able to answer all the questions in the viewing, which not all estate agents can. He also came and valued our house after the viewing and gave ...
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Was this helpful? Yes
By: Dan Cooper
Jan 16, 2023
View all comments (1)
Hi Tyrone, Thank you for the recommendation and the 5* Review. It was great to meet you and good luck with your new home. ...

“Does what it says on the tin!😃...”

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Nov 14,2022
Minithumbup
Radu Golici
By: 'Goffy'
Nov 14,2022
1 people found
this helpful
After having had what can only be described as a shocking time with another estate agent it was an absolute pleasure to meet Radu. He is a very cheerful and respectful person and approaches the sale of our house in exactly the same manner. He ...
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Was this helpful? Yes
By: Radu Mihai Golici
Nov 14, 2022
View all comments (1)
Thanks Simon for the review. I was pleasure dealing with both of you. Good luck with your next chapter. All the best! ...

“Paul was very professional and polite ,answer......”

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Oct 26,2022
Minithumbup
Paul Petticrew
By: 'Denise Ransome'
Oct 26,2022
0 people found
this helpful
Paul was very professional and polite ,answering questions and worries immediately. Paul took all the stress out of selling our property.The advertising was superb and property sold within 10 days of advertising. We can't recommend him enough ,thankyou from Malcolm and Denise...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 10:19 AM 08/03/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



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The Property Experts

Branch - Head Office, Rugby, CV21