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Newland Rennie

Portwall House, Bank Street Chepstow
Monmouthshire
NP16 5EL

01291 626775
Oct 04,2017
Minithumbdown
Female
By: 'Pastygirl'
Oct 04,2017
0 people found
this helpful
Very poor customer service. Poor advice. Need in bidding war. Seems to have no idea on how purchasing a property should be achieved. Only interested in best price and doesn't seem to take into account the vendor and purchasers positions Will never use to buy sell or rent...
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By: Pastygirl
Oct 07, 2017
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Thank you for your comment in response to my review. The female estate agent was not very helpful and at times condescending. The sale was lost - a complaint was made to HQ in Newport regarding the whole process and communication methods, a phone call from the Cheltenham office was promised. That was two months ago - still no call I think you should review your processes as most estate request best and final offers and present this to the vendor. We have since secured a proper ...
Sep 05,2013
Minithumbdown
By: 'Honeybadger\'light\''
Sep 05,2013
1 people found
this helpful
From the start I was met with I what I could at best describe as a snooty, condescending attitude. Almost every step of the way I was spoken down to and put in my place. When my partner called in to present some personal information to them he found them not only rude but they were bad mouthing another customer/tenant. I was almost certain they would not have treated a more affluent customer who was purchasing a high end property from them in this manner, but looking at other reviews, I can\'t b...
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By: Customer
Feb 15, 2016
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What a disgusting attitude towards customers. Laughing and misleading. ...
Sep 05,2013
Minithumbdown
By: 'Steve Willetts'
Sep 05,2013
1 people found
this helpful
These have to be the most condescending people I have ever had the misfortune to deal with. Very rude, unhelpful and obstructive. Made my partner feel like she wasn\'t good enough to live in any of their properties. They seem to look down their noses at everyone who walks through their door. This isn\'t an isolated case as I know many people who have either tried renting a property or selling a property that have had the same experience. If you are a landlord I would stay well clear as they are ...
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What agent could do to change your mind?
Rethink your appalling attitude towards your customers, who at the end of the day are paying your wages!
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Jul 11,2007
Minithumbdown
By: 'mickyandmitch'
Jul 11,2007
1 people found
this helpful
This estate agent is really bad!! i took out a 6 month lease at first stating i wish to live at the property for many years. After the 6 months past they put the house on the market again. I had to pay another ...
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By: Golden
Nov 16, 2011
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Hello Micky and Mitch I am sorry that you are upset that your landlord decided to sell or re-let the property that you lived in. However can I just explain that we do not own the property and merely act under the instruction of your landlord who is the owner and has every right to sell or re-let what belongs to him. Unfortunately property owners do not necessarily know when it is the right time to sell their property. It may very well have been your landlords intention to keep renting the pro ...
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £325,000
  • Max: £325,000

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