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Moore & York

1 Rutland Street Leicester
Leicestershire
LE1 1RB

0116 275 6360

Jun 22,2014
Minithumbdown
By:
Jun 22,2014
0 people found
this helpful
Moore & York didn't do reference checks but still invoiced us for doing them. Have never explained why checks could not be done despite our request for explanation. Reference was worthless and should never have been accepted. Didn't suggest having a guarantor. Set tenancy up wrongly. Tenant did a moonlight flit owing us thousands & leaving house in squalor. We subsequently found out that this tenant does this at every property all of which would have been discovered if his former landlad...
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What agent could do to change your mind?
Should have carried out reference checks as promised in their printed literature, letter to us and invoice. Should have suggested guarantor. Could have advised us to take out rent guarantee insurance. We didn\'t know this was available until our current agents, Bentons, told us. We are new to this renting game. Should definitely have rejected the \'reference\'. It was a Trust Deed only set up 16 days before start of tenancy and tenant was sole trustee so, in effect, was giving himself a reference! Unfortunately we didn\'t see this \'reference\' until our solicitor requested it when tenant stopped paying rent.
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Oct 16,2013
Minithumbdown
By:
Oct 16,2013
0 people found
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Overall okay-ish... but had a couple of issues that were not sorted including; turning up to inspect my home without giving notice, her attitude when I told her to book an appointment as it wasn\'t convenient (i was going on holiday in the PM) that day stunk. Deposit took too long to refund. kept telling me it would be sorted, four calls and two emails threatening action later finally got my deposit back. Kept getting told by a guy, i don\'t remember his name, that it wasn\'t his job to authoris...
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Aug 09,2013
Minithumbup
By:
Aug 09,2013
1 people found
this helpful
I\'ve been renting a property through Moore and York for almost 2 years. Positive points: 1. In the Pets for Lets scheme, so they are fine about me having my dog in the house, I just had to pay an extra £100 deposit 2. Everyone from the office is so friendly and nice. You can have a proper chat with them when they come out to do the inspection 3. All repairs and dealt with quickly, emails are replied to straight away, you can always get through by phone, or they call back straight away...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Awards won by Moore & York, Leicester LE1 1RB

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