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Moore & York

1 Rutland Street Leicester
Leicestershire
LE1 1RB

0116 275 6360
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“ Good contract ever, nice Staff.... ”

Jun 01,2018
Minithumbup
By: 'Eugenia'
Jun 01,2018
0 people found
this helpful
I am happy to meet this agency. Nice Staff, good contract ever with chance in case an big issue have with the small amount of money to live the propriety. I hope will not be my case But for all which are in case That ...
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Comment on agent fees
Good fees
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By: Rabia Raja
Jun 01, 2018
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Lovely to meet you too Eugenia! thank you for your review! ...

“ Always very attentive and caring for all tenants... ”

May 31,2018
Minithumbup
By: 'Amal Abdisalam'
May 31,2018
0 people found
this helpful
Since I moved into my apartment Rabia and Natasha has been very helpful and looks after our needs attentively. Rabia has always been very quick to deal with any issues and organically cares about the well being of her tenants. Shes approachable and easy to ...
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Comment on agent fees
Very reasonable
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By: Rabia Raja
Jun 01, 2018
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Amal- what a lovely review! Thank you for your generous words! ...

“ Good service... ”

May 30,2018
Minithumbup
By: 'Claire'
May 30,2018
0 people found
this helpful
We always get a good service when required and always been polite and helpful and sometimes if a rent is not paid on time we get a reminder from member of staff and requesting very politely....
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Comment on agent fees
Good
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By: Rabia Raja
Jun 01, 2018
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Thank you for your lovely review Claire! ...

“ Current Tenant... ”

May 29,2018
Minithumbdown
By: 'Not a happy tenant'
May 29,2018
0 people found
this helpful
Waiting on someone to come sort my bathroom it has ben over a year since made the complaint if not longer, all windows don't close properly, my intercom does not work, have to go down myself to open dr if anyone comes, complaint to ...
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Comment on agent fees
Agent fees - BAD BAD - do not agree!! we already pay rent of £550 plus gas/elec. water and whatever else but on top of that you ask for £60 to renew etc if that is the case next time then I will have to cancel my agreement
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“ Superb... ”

May 24,2018
Minithumbup
By: 'Adam'
May 24,2018
0 people found
this helpful
Ever since I moved into a property they manage I have had nothing but great experience and friendly customer service. They're flexible, understanding, and all in all, good people...
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Comment on agent fees
Good, and broken down
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By: Rabia Raja
Jun 01, 2018
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Hi Adam, thank you for your generous words! ...

“ Professionally friendly... ”

May 24,2018
Minithumbup
By: 'Annette Lavelle'
May 24,2018
0 people found
this helpful
Speaking as a tenant I would describe Moore & York as being like an ideal friend - there when you need them, but not at all intrusive. Any problems are immediately resolved, even those requiring diplomacy. All tradesmen used by them are equally professional, polite ...
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Comment on agent fees
Good
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By: Rabia Raja
Jun 01, 2018
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Thank you Annette, we love your comparison- we strive to be as friendly and as approachable as possible! ...

“ Always stellar service from Rabia and the team... ”

May 23,2018
Minithumbup
By: 'DavidL'
May 23,2018
0 people found
this helpful
I've been a tenant with Moore & York for a number of years for my last two homes, first at the Loughborough branch, and with the Leicester branch for the last year. I've dealt directly with Rabia many times in person and via ...
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Comment on agent fees
I think the are appropriate for the level of service.
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By: Rabia Raja
Jun 01, 2018
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David- your kind words are much appreciated! Thank you! ...

“ Tenancy... ”

May 23,2018
Minithumbup
By: 'Neil'
May 23,2018
0 people found
this helpful
The tenancy was quickly arranged and an earlier move-in date was helpfully accommodated. The property was in excellent condition. The team are always responsive to queries about the property. Would recommend....
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By: Rabia Raja
Jun 01, 2018
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Hi Neil, Thank you for your kind words- we try to be as accommodating as possible! ...

“ Moore & York Always Professional... ”

May 23,2018
Minithumbup
By: 'Joy Hartshorn'
May 23,2018
0 people found
this helpful
I have been with Moore & York for the past 11 years they have always looked after us staff are courteous communicate well would definitely recommend to anyone interested in renting a property...
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By: Rabia Raja
Jun 01, 2018
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Thank you Joy- you are a valued tenant! ...

“ Excellent service... ”

Mar 20,2018
Minithumbup
By: 'Mazza'
Mar 20,2018
0 people found
this helpful
The service I have received has been excellent, especially from zoe in the Leicester office who went above and beyond with her fantastic friendly service. I would recommend her especially 5*...
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Comment on agent fees
Good
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By: Rabia Raja
Jun 01, 2018
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Thank you for your awesome review! ...

“ Competent & Reliable... ”

Mar 15,2018
Minithumbup
By: 'Rose'
Mar 15,2018
0 people found
this helpful
I have worked with Rabia for a number of years now to find new tenants for my Leicester apartment. She has always been reliable and acted swiftly in advertising my property in the right places. She has been competent in finding the right tenants and ...
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Comment on agent fees
The agents fees correctly reflect the work carried out on the landlords behalf in a professional manner.
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By: Rabia Raja
Jun 01, 2018
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Thank you for your most generous review Rose. You are the perfect Landlady! ...
Mar 10,2018
Minithumbup
By: 'Jit'
Mar 10,2018
0 people found
this helpful
I have been with moore and york for the past one year. Whenever i had any issues regarding with electricity and boiler, it has always been solved in a proffesional manner and very fast....
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Comment on agent fees
I personally think agent's fees should be paid yearly rather than every 6 months.
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By: Rabia Raja
Jun 01, 2018
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Thank you for your review! We do try very hard to deal with maintenance issues swiftly and efficiently! ...
Mar 09,2018
Minithumbup
By: 'N Y'
Mar 09,2018
0 people found
this helpful
Rabia is always very helpful and nice person to deal with. Very friendly person Thank you for your help Rabia...
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By: Rabia Raja
Jun 01, 2018
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Thank you for your kind review! ...
Mar 09,2018
Minithumbup
By: 'Sandeep G'
Mar 09,2018
0 people found
this helpful
Friendly staff. Thanks to Rabia for her 5 stars service. Processed our applications on time without any trouble. Will recommend them to my friends and family....
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By: Rabia Raja
Jun 01, 2018
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Thank you Sandeep! We appreciate your recommendations! ...
Mar 09,2018
Minithumbup
By: 'Sudipta Basu'
Mar 09,2018
0 people found
this helpful
I have a good experience addressing Smith processing and other paper work during renting. Helpful behaviour and no miscommunication so far.....
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Comment on agent fees
It's ok
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By: Rabia Raja
Jun 01, 2018
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Thank you for leaving us a review Sudipta! ...
Mar 08,2018
Minithumbup
By: 'Sian'
Mar 08,2018
1 people found
this helpful
I have been a tenant with Moore and York for over 4 years and have never ever had a problem! Previously, I've had awful experiences with letting agents and landlords which have put me off but this has been the first time that I've ...
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Comment on agent fees
Over the last 4 years, understandably their fees have increased, like with most expenses, but considering how efficient they are, their fees are reasonable.
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By: Rabia Raja
Jun 01, 2018
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Thank you Sian! You are an ideal tenant! ...
Mar 08,2018
Minithumbup
By: 'james'
Mar 08,2018
0 people found
this helpful
Fantastic !!! The Staff are so Friendly and helpful, i feel they went above and beyond to help my on the move in and when i had teething problems in the first week cant recommend enough !!...
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Comment on agent fees
GOOD
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By: Rabia Raja
Jun 01, 2018
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Thank you James for your review! ...
Mar 07,2018
Minithumbup
By: 'Florentina'
Mar 07,2018
1 people found
this helpful
Very professional, friendly agent.i recommend in general this agency, very happy with them,fees are not big...... Problems are solved in time if is the case...
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Comment on agent fees
Small fees
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By: Rabia Raja
Jun 01, 2018
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Hi Florentina, Thank you for your lovely Review! ...
Mar 06,2018
Minithumbup
By: 'Hannah'
Mar 06,2018
0 people found
this helpful
Brilliant estate agents, really helpful, kind and understanding. We're rrally glad that we've found an agents that are so helpful and professional...
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Comment on agent fees
Very good
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By: Rabia Raja
Jun 01, 2018
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Thank you Hannah for your kind words! ...
Mar 06,2018
Minithumbup
By: 'Gerald and Sue'
Mar 06,2018
0 people found
this helpful
Moore and York have been our letting agents since moving in 2016. The staff at the Rutland Street branch have always been friendly and helpful in all aspects of the letting process. On the rare occasions we have had problems such as a recent boiler fault ...
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Comment on agent fees
Fees are reasonable and are accompanied by a good service.
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By: Rabia Raja
Jun 01, 2018
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Hi Gerald & Sue, Thank you for you review! You are awesome tenants! ...
Jun 22,2014
Minithumbdown
By: 'chriscudbill'
Jun 22,2014
1 people found
this helpful
Moore & York didn't do reference checks but still invoiced us for doing them. Have never explained why checks could not be done despite our request for explanation. Reference was worthless and should never have been accepted. Didn't suggest having a guarantor. Set tenancy up ...
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What agent could do to change your mind?
Should have carried out reference checks as promised in their printed literature, letter to us and invoice. Should have suggested guarantor. Could have advised us to take out rent guarantee insurance. We didn\'t know this was available until our current agents, Bentons, told us. We are new to this renting game. Should definitely have rejected the \'reference\'. It was a Trust Deed only set up 16 days before start of tenancy and tenant was sole trustee so, in effect, was giving himself a reference! Unfortunately we didn\'t see this \'reference\' until our solicitor requested it when tenant stopped paying rent.
Attached Files
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Oct 16,2013
Minithumbdown
By: 'An honest review'
Oct 16,2013
1 people found
this helpful
Overall okay-ish... but had a couple of issues that were not sorted including; turning up to inspect my home without giving notice, her attitude when I told her to book an appointment as it wasn\'t convenient (i was going on holiday in the PM) ...
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Attachments

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Aug 09,2013
Minithumbup
By: 'Aomi'
Aug 09,2013
1 people found
this helpful
I\'ve been renting a property through Moore and York for almost 2 years. Positive points: 1. In the Pets for Lets scheme, so they are fine about me having my dog in the house, I just had to pay an extra £100 deposit 2. Everyone from the ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 70% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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Awards won by Moore & York, Leicester LE1 1RB

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Branch - Leicester, LE1