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    Rachel Ferries
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Moginie James

51 Cathays Terrace Cathays, Cardiff
Cardiff County
CF24 4HS

02920 345 345

Oct 18,2016
Minithumbdown
By:
Oct 18,2016
0 people found
this helpful
Very poor letting agent. As a tennant, in just the 3 months we have been living in the house we have encountered multiple problems. Contractors/maintenance not turning up on days specified. Jobs not carried out properly. Contractors arrricing at the house in announced when it has been specified with tenants working nights this simply is unacceptable. Very poor communication and very unprofessional....
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Was this helpful? Yes
By: Branch Manager
Oct 26, 2016
View all comments (1)
Hi, we are very sorry to hear of the above. Moginie James are a professional company and pride ourselves on our high levels of customer service. I'm not sure which property this is in relation to, but I would love to discuss this with you and resolve any issues. Please could you contact me at cathays@moginiejames.co.uk Nicola Gun - Branch Manager....
Sep 23,2016
Minithumbdown
By:
Sep 23,2016
2 people found
this helpful
This review was deleted from Google+ Various times! So I feel I should post it on various sites so hopefully someone will actually get the usefull information! When you initially look at Moginie James, you may think yourself with all these exuberant fees and all the house that you have to jump for that's not including the £250 plus credit check. this outfit would be extremely professional and outstanding service. yes you have to pay for the credit check to obtain a property for the year....
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Comment on agent fees
Bad, High deposit, Compulsory credit checks and exuberant fees
Was this helpful? Yes
Sep 10,2015
Minithumbdown
By:
Sep 10,2015
1 people found
this helpful
Possibly the worst experience of moving house. I moved into my first rented property and like most 19 year olds I was really excited.. However,if I had known that I would encounter half of the problems I've experienced I would never have moved in. Myself and my partner were lied to continuously throughout the process, we were told the house would be 'deep cleaned' before we moved in,which was the biggest lie of all. On our move date which was last Saturday we opened with the door and it was abso...
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Was this helpful? Yes
Mar 07,2014
Minithumbdown
By:
Mar 07,2014
1 people found
this helpful
Terrible customer service--they are meant to be a go between for yourself and the Landlord..absolutely no communication, couldn\'t even get our bond deposit right. lived with a mouldy house for 3 years despite mentioning it to Moginie James at every inspection....
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What agent could do to change your mind?
Your job.
Was this helpful? Yes
By: Nick - Branch Manager
Mar 15, 2014
View all comments (1)
Hi Alex, I was concerned to read this review and would very much like to discuss the specifics with you. As I am unsure as to which property you are referring to, I can't comment on the issues you are raising here. However, we do pride ourselves on our customer service so please contact me either by calling the office on 02920 345 345 or emailing cathays@moginiejames.co.uk for my attention. Many thanks, Nick....
Oct 08,2013
Minithumbdown
By:
Oct 08,2013
1 people found
this helpful
Completely misled, misinformed and outright lied when showing us a property, late for every viewing appointment. Obnoxious, unprofessional and couldn\'t take criticism. As we found out when my partner is leaving a property let by them, they are unhelpful and not prompt in getting back about the return of her bond. The standing order paid another months rent in error and they are refusing to pay it straight back, obviously being childish about being told how bad they are. Tried to speak wigh...
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What agent could do to change your mind?
Told the truth, been prompt, punctual, professional, and not kept money that wasn\'t theirs
Was this helpful? Yes
By: Nick - Moginie James
Oct 22, 2013
View all comments (1)
Hi Lee, Thank you for your comments. We obviously take all feed back very seriously and are disappointed you currently have this view of Moginie James. I would very much like to discuss this further with you, so please can you give me a call on 02920 345 345. Many thanks, Nick....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rachel Ferries - upload your photo Rachel Ferries
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