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Moginie James

293 Cyncoed Road Cyncoed Cardiff
Cardiff County
CF23 6PA

02920 761 999
Nov 16,2014
By: 'Bob Stinson'
Nov 16,2014
1 people found
this helpful
Very unhelpful, lied on the state of the property was going to be in (there excuse is that when doing the contract there weren't any special requirements. Since when cleaning the property up before new tenants move in is a special requirement!) , bad communication between landlord and agency... Maintenance team are very slow, it's been weeks since we told them a list of problems that need to be solved (mainly repairs ), they said they would need to contact the landlord before they could do ...
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What agent could do to change your mind?
Stick to what you say: If your going to say that the property is going to be in a certain condition make sure it\'s actually going to be in that condition. Don\'t give stupid excuses: Saying that nothing was written in the special requirements section isn\'t an excuse for not doing something as basic as making sure the property is clean. Stop using the landlord as a shield: Every single problem we\'ve told you we had had been answered with \"oh we need to contact the landlord for that\". You don\'t need to contact the landlord to do some repairs, and if you do, make it quick. Don\'t keep your clients waiting for weeks to sort thing out. Don\'t make us get Tenants Liability insurance of it\'s not needed: When I moved in to the property I couldn\'t believe the quality of the furniture. If your going to give us sh** don\'t make us pay extra for it.
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Comment on agent fees
If your going to make us pay that amount of agency fees, at least make sure your customer service is top-notch.
Was this helpful? Yes
By: Martine
Nov 21, 2014
View all comments (1)
As Head of Lettings for Moginie James, I was very disappointed to read these comments as we pride ourselves on our excellent customer service - however after going through the entire company database with a fine toothcomb, I cannot locate any customer with the name of Bob Stinson, so I am unable to look into this issue any further unless Mr Stinson would like to email me direct on - I will then be able to help rectify any issues you may have ...
Mar 26,2012
By: 'itye'
Mar 26,2012
3 people found
this helpful
terrible communication , informed them we wanted to secure a property to rent, despite this they continued to show people around the property and told us they couldn't get hold of landlord. This was later proved to be a lie as we managed to locate landlords number on another website and called him directly. He informed us he did speak to agent. We were then told by them that someone would get back to us regarding the fees. They did get back to us but told us they put someone else forward for pro...
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What agent could do to change your mind?
been more truthful and better communication
Attached Files
Was this helpful? Yes
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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