• Alaine Bradbury
    Alaine Bradbury
  • Michelle Wright
    Michelle Wright
  • Carol Williamson
    Carol Williamson
  • Jack Hinds
    Jack Hinds
Miller Metcalfe are a well respected Estate Agency with over 125 years experience in the property industry. As independent as ever, we thrive on our dynamic approach and our ability to think different, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.
Miller Metcalfe

1 Merchants Place, River Street Bolton
Lancashire
BL2 1BX

01204 535353

Apr 19,2016
Minithumbup
By:
Apr 19,2016
Featured Review
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Carol has been very helpful with any query we have had! She responds quickly to all my emails and is a pleasure to speak to on the phone!...
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Apr 19,2016
Minithumbup
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Apr 19,2016
Featured Review
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Over the last month, Carol has assisted me in dealing with challenging tenants. At all times, Carol acted professionally and quickly in advising me on the course of action to take and kept me updated at all times....
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Apr 11,2016
Minithumbup
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Apr 11,2016
Featured Review
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Carol responded promptly and efficiently to my request for help to mitigate a potential breach of tenancy contract. Much appreciated...
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By: Jessica
Apr 11, 2016
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Hello Mrs G. Thank you for your review of Carol and I am pleased she was able to help! Have a great day....
Apr 07,2016
Minithumbup
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Apr 07,2016
Featured Review
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I had a few issue with some repairs to my Rental Property which took some time to rectify for various reasons. I found Carol extremely helpful and kept me informed of progress in a thoroughly professional and courtesy manor....
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n/a
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By: Jessica
Apr 08, 2016
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Hi Chris, Thank you for this great review of Carol. I am pleased we have been able to help, have a great day!....
Mar 31,2016
Minithumbup
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Mar 31,2016
Featured Review
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Carol handled a complaint logged by myself regarding a property I recently rented through Miller Metcalfe in Swinton, following a mistake made advertising white goods included upon request and when I moved into the property there were no white goods included. My complaint ended up being sent over to Carol to deal with which I am pleased to say she dealt with quickly and I found her professionalism and concern to rectify the issue refreshing....
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By: Jessica
Mar 31, 2016
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Hello Mike. Thank you for taking the time to leave this review of Carol and I am pleased she was able to resolve your issue quickly. Thank you for renting through Miller Metcalfe, have a fantastic day!....
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
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My overall experience with miller Metcalfe has been utterly shocking. I've been passed from pilar to post but have finally ended up getting carol and she's been great. She's a real credit to their company and if other people filled by her example the company would be miles better...
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By: Jessica
Apr 11, 2016
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Dear Bbarker, I am sorry you have not had the best experience with our lettings and property management team but am pleased Carol has been able to help with your issues. Your feedback is really important to us and helps us to improve our customer service. Please contact the team direct if you have any issues and we would be happy to help! Have a great day....
Mar 26,2016
Minithumbup
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Mar 26,2016
0 people found
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Having a long list of maintenance issues at the property I currently rent - Carol has been exceptionally helpful in pushing through the maintenance work, even being available on a Sunday and in the evenings to update me on the progress. It's a shame more of the staff aren't as helpful....
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By: Jessica
Mar 29, 2016
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Thanks for this lovely review of Carol and I am pleased we were able to sort out your maintenance problems. If you need anything else please don't hesitate to get in touch with the team :) Many thanks....
Mar 23,2016
Minithumbup
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Mar 23,2016
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I am a landlord of a flat which has been managed by miller Metcalfe for 2.5 years. Carol has just started looking after my flat following reorganisation - there was an ongoing issue which in the very short time carol has been my point of contact - she has resolved the issue very efficiently - something which previously I was having difficulty with. She is really helpful and professional and has restored my faith in the agency - hence her 5* review Thanks Carol...
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Comment on agent fees
Reasonable
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By: Jessica
Mar 24, 2016
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Hi Roz. Thank you for leaving this great review of Carol. Feedback is really important to us and we appreciate you taking the time to recognise Carol for her help and professionalism. Have a great Easter!....
Mar 09,2016
Minithumbup
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Mar 09,2016
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Siobhan has assisted me with a problem tenant and swift action helped secure assured me that I chose the right agent to look after my house. Thank you to the whole leggings team and Millers...
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Comment on agent fees
Yes
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By: Jessica
Mar 09, 2016
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Hi Emma. Thank you for this great review of Siobhan, I am pleased were able to help. Have a lovely day!....
Mar 03,2016
Minithumbup
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Mar 03,2016
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I would recommend Carol who always replies promptly to emails in a professional but friendly manner. Carol takes responsibility for dealing with enquiries and finding answers which is very reassuring from a landlord's perspective....
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Comment on agent fees
fees are comnpetitive
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By: Jessica
Mar 03, 2016
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Hi Ashley Thank you for this fantastic review of Carol, we are always happy to help out. Have a great day!....
Feb 29,2016
Minithumbup
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Feb 29,2016
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I would like to thank Carol Williamson for the way she deals with maintenance issues on the properties I own. She is very professional and very quick to respond to any issues I have....
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By: Jessica
Feb 29, 2016
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Hi Damien. Thank you for taking the time to leave this fantastic review of Carol and the lettings team. Have a great day!....
Feb 26,2016
Minithumbup
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Feb 26,2016
0 people found
this helpful
I have been dealing with Davina and I must say that all information requested has been forwarded as promised and without delay. I understand that Davina is new to the company and I feel that she is a very good addition to the company. She has a very good telephone manner and which comes across when dealing with her. I look forward to dealing with Davina again in the future. Ivan Hewitt....
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Comment on agent fees
Reasonable
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By: Jessica
Feb 29, 2016
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Morning Ivan, thank you for this fantastic review. Please recommend Miller Metcalfe to your friends. Best wishes :)....
Feb 19,2016
Minithumbup
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Feb 19,2016
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After an initial mixup due to one member of staff moving departments, Siobhan picked it up and has been brilliant. Thanks very much....
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Feb 18,2016
Minithumbup
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Feb 18,2016
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Very responsive and helpful to both me as the landlord and also sensitive to the needs of the tenant. Efficient in addressing problems and also provides regular updates to interested parties on progress. A welcome change in my previous experiences!!...
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Comment on agent fees
Standard charges
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By: Jessica
Feb 18, 2016
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Morning Anna.I am pleased Carol has been able to help, be sure to recommend us to your friends and family :) Have a great day....
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
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Carol has been very kind and helpful and has dealt very well with my request and my issue. She sorted it out quickly and professionally. She is the second time that she has helped me very efficiently. I really suggest her!...
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Comment on agent fees
Good
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Feb 17,2016
Minithumbup
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Feb 17,2016
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Carol was extremely efficient in her dealing with the maintenance of my property today, kept me informed at every stage which is very reassuring as a landlord. A pleasure to deal with and a great asset to Miller Metcalfe....
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Comment on agent fees
Good (ish)
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By: Jessica
Feb 18, 2016
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Morning Aaron, thank you for taking the time to leave this fantastic review of Carol. Have a great day :)....
Feb 16,2016
Minithumbup
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Feb 16,2016
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Carol is always fantastic when we need repairs or have questions we always contact carol directly. She responds and takes action very quickly....
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By: Jessica
Feb 16, 2016
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Thank you for this review of Carol. I am pleased she is always able to help, please recommend us to your family and friends! :)....
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
Carol was professional, thorough and dealt with my maintenance query quickly. I would certainly recommend Carol based on my experience....
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By: Jessica
Feb 16, 2016
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Thanks for this fantastic review and be sure to recommend Carol and the lettings team to your friends :)....
Feb 12,2016
Minithumbup
By:
Feb 12,2016
0 people found
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Carol williamson ; excellent support, very good communication. Very good organising and helping for maintenance. In person she is trying to do best all the time with effort. I think agency is very licky to work with Carol, she sorted our problems as soon as possible every time. Thanks carol. Best regards....
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By: Jessica
Feb 12, 2016
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Thank you for this great feedback of Carol. Have a lovely weekend!....
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
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Carol handled a recent repair issue with my flat very well and efficiently. She liaised with the tenant and myself well and arranged for a job to be done in a timely and cost-effective manner....
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By: Jessica
Feb 08, 2016
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Thank you for leaving this review of Carol. I am pleased we were able to handle this issue efficiently for you. Many thanks....
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
There was a problem with my rental property and the people who usually deal with it were away. Carol took over this issue and was able, within only a couple of hours, to provide me with a solution that I was able to progress. This in turn kept my tenant happy. Carol did an excellent job. Also, as the original problem was from someone else's lack of monitoring of my property, Carol was able to have my fees cancelled for a month to reimburse me for my additional costs....
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Comment on agent fees
They are standard for this level of management
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By: Jessica
Feb 05, 2016
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Hi Simon. Thank you for taking the time to leave a review of Carol. I am pleased we were able to help out in this situation. Many thanks!....
Feb 03,2016
Minithumbup
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Feb 03,2016
0 people found
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Carol has recently assisted greatly in resolving to our satisfaction a long running issue not of her making. When she became involved she ensured that the matter was dealt promptly with by her colleagues. She helped turn a negative experience into a positive one. Carol understands the vital importance of good customer service....
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By: Jessica
Feb 03, 2016
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Hi Colin. Thank you for taking the time to leave this review. I am pleased we were able to deal with everything promptly Thanks....
Feb 02,2016
Minithumbup
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Feb 02,2016
0 people found
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Very good service when a problem occurred at the property. Both tenant and myself( landlord) very happy with the prompt service. Always get back to me immediately. Thank you...
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Comment on agent fees
Very reasonable
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By: Jessica
Feb 02, 2016
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Hi Jackie Thank you for taking the time to leave this lovely review of Carol. Many thanks....
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
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Efficient maintenance coordinator. Responds to questions quickly and you can trust that repairs are being carried out when agreed. Seems to get good quotes on repairs and gives peace of mind as a landlord. Responds to emails out of hours which is nice to see....
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Comment on agent fees
Fees for agency as a whole are reasonable
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By: Jessica
Feb 02, 2016
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Thank you for this great review of Carol. I am pleased she has been able to help whenever possible. Many thanks....
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
We have contacted Carol on several occasions re maintenance issues with the rental propertty, on each occasion Carol has been very helpful getting the issue resolved (where possible), in a matter of days....
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By: Jessica
Jan 29, 2016
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Hi Sarah Thank you for getting in contact and leaving this fantastic review. We are glad we have been able to resolve any issues you have had. Many thanks....
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
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Just like to say Carol has been fantastic. Her willingness to go above and beyond when we have needed assistance has been a breath of fresh air....
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Comment on agent fees
Average
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By: Jessica
Jan 27, 2016
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Thanks for this lovely review of Carol and I am pleased we have been able to assist. Many thanks....
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
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I am a Landlord and deal with Carol in the maintenance department as she is excellent in dealing with the tenants and contractors....
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Comment on agent fees
Fees are fine
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By: Jessica
Jan 26, 2016
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Hi James Thank you for taking the time to leave this fantastic review of Carol and I am pleased she has been excellent to deal with. Kind regards....
Jan 25,2016
Minithumbup
By:
Jan 25,2016
0 people found
this helpful
Letting you know great Service received by Carol Williamson. Miller Metcalfe Maintenance Co-Ordinator. I let my property thro Millers, in past frustrated having to chase original enquires. This not the case with Carol who is Super efficient gets speedy responds and kept up to date. Great example recently had water leak damage. Carol was tremendous sorting out contractors, to deal with this matter. Also going thro Insurance company whenever contacted Carol for quotation etc., dealt with imme...
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Comment on agent fees
Good
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By: Jessica
Jan 26, 2016
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Hello, Thank you for this fantastic review of Carol. We are pleased that your experience of letting through us has been great and we will continue to deal with all matters quickly and efficiently. Kind regards....
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
We have had dealings with carol Williamson since the 28th September on the various outstanding jobs. The decoration of the kitchen has been deferred until January, the windows should be fitted this afternoon and all other jobs have been dealt with. During all this time we have been kept informed of the progress with Carol always reacting to any emails we have sent, promptly. It has been a pleasure to work with her and hope we can always use Carol if we have any future problems. 15th Decemb...
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By: Jessica
Jan 22, 2016
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Dear Red Rose Thank you for your feedback. I am pleased your experience with Carol has been a good one and that you have been kept up to date on progress. I hope after giving such a good review that you may be able to rate us at more than one star, please contact us if there is anything else we can do for you. kind regards....
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
I have recently had a problem with the heating in the property I rent and would just like to say that Carol Williamson went out of her way to make sure the problem was rectified. It's not often you receive this kind of service and I was very grateful. I have every confidence that any future problems will be dealt with as efficiently....
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By: Jessica
Jan 22, 2016
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Hi Christina Thank you for this lovely review of Carol, we always aim to sort out any problems as best we can. Kind regards....
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
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I would just like to thank Carol for all her help whilst we were renting our property this year. We had a few problems which Carol resolved quickly and effectively with great professionalism. She has been fantastic to deal with, always polite and helpful. A credit to the Miller Metcalfe team. Thank you Scott R ƒÂ¯¿½...
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Comment on agent fees
Good
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By: Jessica
Jan 18, 2016
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Hello Scott, Thank you for your great feedback, I will pass this on to Carol and the property management team. Thank you for renting your property through Miller Metcalfe and I am pleased your experience with us has been a good one! Many thanks....
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
As an agent I have been very impressed with the work of Carol regarding the flat she manages on our behalf. Her diligence and attention to detail is exemplary and her ability to understand and carry out our wishes as landlords is second to none. These traits are even more impressive as we are based in N.Ireland and therefore can only communicate via email and phone which you would assume make the process more complicated. Her quick response times to unexpected and sometimes urgent issues is ...
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By: Jessica
Jan 14, 2016
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Hi Stephen, Thank you for this wonderful review of Carol and our property management team. We are pleased that your experience with Miller Metcalfe has been a good one and we will continue to strive to exceed the expectations of our clients wherever possible Many thanks....
Jan 12,2016
Minithumbup
By:
Jan 12,2016
0 people found
this helpful
I just wanted to give some feedback for Carol Williamson. I have recently signed for a flat with yourselves and was very disappointed with the state of cleaniness of it when moving in, luckily after speaking to Carol she quickly and efficiently put plans in place to rectify this situation as quickly as possible and with the least stress possible. I am very grateful she is part of the miller metcalfe team....
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By: Jessica
Jan 18, 2016
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Hi Eimear Thank you for your lovely feedback of Carol. On behalf of ourselves and your landlord I apologise about the state of cleanliness and am pleased we were able to rectify this issue quickly for you. Many thanks....
Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
this helpful
When we bought the property it took much longer than expected to 'exchange'. However Angela kept in touch so that as soon as possible she could arrange to advertise the property. The day following promotion she informed us that the flat had been let - can't fault her efficiency. We were also grateful for all the advice and support she gave us....
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Sep 17,2014
Minithumbup
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Sep 17,2014
0 people found
this helpful
I will share that from outset the team is very helpful, always there at the right time, I would recommend them....
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Comment on agent fees
Allways helpful for my money
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 2 21 3 0 0 0 0 3 3
Alaine Bradbury Alaine Bradbury
Director of Lettings
1 reviews

About Alaine No description set View full profile
Michelle Wright Michelle Wright
Regional Property Manager
0 reviews

About Michelle No description set View full profile
Carol Williamson Carol Williamson
Property Maintenance Administrator
29 reviews

About Carol No description set View full profile
Jack Hinds Jack Hinds
Professional Photographer and Videographer
0 reviews

About Jack No description set View full profile

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Last updated at 2:53 PM 01/04/2016 by allAgents

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Last updated at 2:53 PM 01/04/2016 by allAgents

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