• Alaine Bradbury
    Alaine Bradbury
  • Michelle Wright
    Michelle Wright
  • Carol Williamson
    Carol Williamson
  • Jack Hinds
    Jack Hinds
Miller Metcalfe are a well respected Estate Agency with over 125 years experience in the property industry. As independent as ever, we thrive on our dynamic approach and our ability to think different, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.
Miller Metcalfe

1 Merchants Place, River Street Bolton
Lancashire
BL2 1BX

01204 535353
Jun 06,2017
Minithumbdown
By: 'Justice Seeker'
Jun 06,2017
1 people found
this helpful
TOXIC COMPANY! (this Review covers both Merchants Place and Bradshawgate, Bolton Branch!). I cannot stress strongly enough to avoid this Company for all aspects of Property Management! They are completely incompetent, unprofessional and have no moral compass or conscience whatsoever! Placed my property with them last year choosing a 'Full Management Service' ... worst decision ever! I terminated the arrangement after only 7 months as I could stand no more! in that short time thoug...
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Apr 19,2016
Minithumbup
Carol Williamson
By: 'Ah92'
Apr 19,2016
0 people found
this helpful
Carol has been very helpful with any query we have had! She responds quickly to all my emails and is a pleasure to speak to on the phone!...
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Apr 19,2016
Minithumbup
Carol Williamson
By: 'Sue'
Apr 19,2016
1 people found
this helpful
Over the last month, Carol has assisted me in dealing with challenging tenants. At all times, Carol acted professionally and quickly in advising me on the course of action to take and kept me updated at all times....
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Was this helpful? Yes
Apr 11,2016
Minithumbup
Carol Williamson
By: 'MrsG'
Apr 11,2016
0 people found
this helpful
Carol responded promptly and efficiently to my request for help to mitigate a potential breach of tenancy contract. Much appreciated...
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By: Jessica
Apr 11, 2016
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Hello Mrs G. Thank you for your review of Carol and I am pleased she was able to help! Have a great day ...
Apr 08,2016
Minithumbup
By: 'Bbarker'
Apr 08,2016
0 people found
this helpful
My overall experience with miller Metcalfe has been utterly shocking. I've been passed from pilar to post but have finally ended up getting carol and she's been great. She's a real credit to their company and if other people filled by her example the company would be miles better...
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By: Jessica
Apr 11, 2016
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Dear Bbarker, I am sorry you have not had the best experience with our lettings and property management team but am pleased Carol has been able to help with your issues. Your feedback is really important to us and helps us to improve our customer service. Please contact the team direct if you have any issues and we would be happy to help! Have a great day ...
Apr 07,2016
Minithumbup
Carol Williamson
By: 'Chris'
Apr 07,2016
0 people found
this helpful
I had a few issue with some repairs to my Rental Property which took some time to rectify for various reasons. I found Carol extremely helpful and kept me informed of progress in a thoroughly professional and courtesy manor....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Jessica
Apr 08, 2016
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Hi Chris, Thank you for this great review of Carol. I am pleased we have been able to help, have a great day! ...
Mar 31,2016
Minithumbup
Carol Williamson
By: 'Mike'
Mar 31,2016
0 people found
this helpful
Carol handled a complaint logged by myself regarding a property I recently rented through Miller Metcalfe in Swinton, following a mistake made advertising white goods included upon request and when I moved into the property there were no white goods included. My complaint ended up being sent over to Carol to deal with which I am pleased to say she dealt with quickly and I found her professionalism and concern to rectify the issue refreshing....
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By: Jessica
Mar 31, 2016
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Hello Mike. Thank you for taking the time to leave this review of Carol and I am pleased she was able to resolve your issue quickly. Thank you for renting through Miller Metcalfe, have a fantastic day! ...
Mar 26,2016
Minithumbup
Carol Williamson
By: 'Very helpful'
Mar 26,2016
0 people found
this helpful
Having a long list of maintenance issues at the property I currently rent - Carol has been exceptionally helpful in pushing through the maintenance work, even being available on a Sunday and in the evenings to update me on the progress. It's a shame more of the staff aren't as helpful....
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By: Jessica
Mar 29, 2016
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Thanks for this lovely review of Carol and I am pleased we were able to sort out your maintenance problems. If you need anything else please don't hesitate to get in touch with the team :) Many thanks ...
Mar 23,2016
Minithumbup
Carol Williamson
By: 'Roz'
Mar 23,2016
0 people found
this helpful
I am a landlord of a flat which has been managed by miller Metcalfe for 2.5 years. Carol has just started looking after my flat following reorganisation - there was an ongoing issue which in the very short time carol has been my point of contact - she has resolved the issue very efficiently - something which previously I was having difficulty with. She is really helpful and professional and has restored my faith in the agency - hence her 5* review Thanks Carol...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jessica
Mar 24, 2016
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Hi Roz. Thank you for leaving this great review of Carol. Feedback is really important to us and we appreciate you taking the time to recognise Carol for her help and professionalism. Have a great Easter! ...
Mar 09,2016
Minithumbup
By: 'Emma82'
Mar 09,2016
0 people found
this helpful
Siobhan has assisted me with a problem tenant and swift action helped secure assured me that I chose the right agent to look after my house. Thank you to the whole leggings team and Millers...
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Comment on agent fees
Yes
Was this helpful? Yes
By: Jessica
Mar 09, 2016
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Hi Emma. Thank you for this great review of Siobhan, I am pleased were able to help. Have a lovely day! ...
Mar 03,2016
Minithumbup
Carol Williamson
By: 'ashley010'
Mar 03,2016
0 people found
this helpful
I would recommend Carol who always replies promptly to emails in a professional but friendly manner. Carol takes responsibility for dealing with enquiries and finding answers which is very reassuring from a landlord's perspective....
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Comment on agent fees
fees are comnpetitive
Was this helpful? Yes
By: Jessica
Mar 03, 2016
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Hi Ashley Thank you for this fantastic review of Carol, we are always happy to help out. Have a great day! ...
Feb 29,2016
Minithumbup
Carol Williamson
By: 'Damien Gavin'
Feb 29,2016
0 people found
this helpful
I would like to thank Carol Williamson for the way she deals with maintenance issues on the properties I own. She is very professional and very quick to respond to any issues I have....
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By: Jessica
Feb 29, 2016
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Hi Damien. Thank you for taking the time to leave this fantastic review of Carol and the lettings team. Have a great day! ...
Feb 26,2016
Minithumbup
By: 'Ivan Hewitr'
Feb 26,2016
0 people found
this helpful
I have been dealing with Davina and I must say that all information requested has been forwarded as promised and without delay. I understand that Davina is new to the company and I feel that she is a very good addition to the company. She has a very good telephone manner and which comes across when dealing with her. I look forward to dealing with Davina again in the future. Ivan Hewitt....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jessica
Feb 29, 2016
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Morning Ivan, thank you for this fantastic review. Please recommend Miller Metcalfe to your friends. Best wishes :) ...
Feb 19,2016
Minithumbup
By: 'Tim Mullin'
Feb 19,2016
0 people found
this helpful
After an initial mixup due to one member of staff moving departments, Siobhan picked it up and has been brilliant. Thanks very much....
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Feb 18,2016
Minithumbup
Carol Williamson
By: 'Ann A'
Feb 18,2016
0 people found
this helpful
Very responsive and helpful to both me as the landlord and also sensitive to the needs of the tenant. Efficient in addressing problems and also provides regular updates to interested parties on progress. A welcome change in my previous experiences!!...
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Comment on agent fees
Standard charges
Was this helpful? Yes
By: Jessica
Feb 18, 2016
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Morning Anna.I am pleased Carol has been able to help, be sure to recommend us to your friends and family :) Have a great day ...
Feb 17,2016
Minithumbup
Carol Williamson
By: 'Carol Williamson'
Feb 17,2016
0 people found
this helpful
Carol has been very kind and helpful and has dealt very well with my request and my issue. She sorted it out quickly and professionally. She is the second time that she has helped me very efficiently. I really suggest her!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2016
Minithumbup
Carol Williamson
By: 'Aaron Flaherty'
Feb 17,2016
0 people found
this helpful
Carol was extremely efficient in her dealing with the maintenance of my property today, kept me informed at every stage which is very reassuring as a landlord. A pleasure to deal with and a great asset to Miller Metcalfe....
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Comment on agent fees
Good (ish)
Was this helpful? Yes
By: Jessica
Feb 18, 2016
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Morning Aaron, thank you for taking the time to leave this fantastic review of Carol. Have a great day :) ...
Feb 16,2016
Minithumbup
Carol Williamson
By: 'anonymous'
Feb 16,2016
0 people found
this helpful
Carol is always fantastic when we need repairs or have questions we always contact carol directly. She responds and takes action very quickly....
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By: Jessica
Feb 16, 2016
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Thank you for this review of Carol. I am pleased she is always able to help, please recommend us to your family and friends! :) ...
Feb 16,2016
Minithumbup
Carol Williamson
By: 'C Furey'
Feb 16,2016
0 people found
this helpful
Carol was professional, thorough and dealt with my maintenance query quickly. I would certainly recommend Carol based on my experience....
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By: Jessica
Feb 16, 2016
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Thanks for this fantastic review and be sure to recommend Carol and the lettings team to your friends :) ...
Feb 12,2016
Minithumbup
Carol Williamson
By: 'Erhan'
Feb 12,2016
0 people found
this helpful
Carol williamson ; excellent support, very good communication. Very good organising and helping for maintenance. In person she is trying to do best all the time with effort. I think agency is very licky to work with Carol, she sorted our problems as soon as possible every time. Thanks carol. Best regards....
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By: Jessica
Feb 12, 2016
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Thank you for this great feedback of Carol. Have a lovely weekend! ...
Feb 08,2016
Minithumbup
Carol Williamson
By: 'S Ramsdale'
Feb 08,2016
0 people found
this helpful
Carol handled a recent repair issue with my flat very well and efficiently. She liaised with the tenant and myself well and arranged for a job to be done in a timely and cost-effective manner....
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By: Jessica
Feb 08, 2016
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Thank you for leaving this review of Carol. I am pleased we were able to handle this issue efficiently for you. Many thanks ...
Feb 04,2016
Minithumbup
Carol Williamson
By: 'Simon Clarke'
Feb 04,2016
0 people found
this helpful
There was a problem with my rental property and the people who usually deal with it were away. Carol took over this issue and was able, within only a couple of hours, to provide me with a solution that I was able to progress. This in turn kept my tenant happy. Carol did an excellent job. Also, as the original problem was from someone else's lack of monitoring of my property, Carol was able to have my fees cancelled for a month to reimburse me for my additional costs....
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Comment on agent fees
They are standard for this level of management
Was this helpful? Yes
By: Jessica
Feb 05, 2016
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Hi Simon. Thank you for taking the time to leave a review of Carol. I am pleased we were able to help out in this situation. Many thanks! ...
Feb 03,2016
Minithumbup
Carol Williamson
By: 'Colin'
Feb 03,2016
0 people found
this helpful
Carol has recently assisted greatly in resolving to our satisfaction a long running issue not of her making. When she became involved she ensured that the matter was dealt promptly with by her colleagues. She helped turn a negative experience into a positive one. Carol understands the vital importance of good customer service....
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Was this helpful? Yes
By: Jessica
Feb 03, 2016
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Hi Colin. Thank you for taking the time to leave this review. I am pleased we were able to deal with everything promptly Thanks ...
Feb 02,2016
Minithumbup
Carol Williamson
By: 'Jackie Hehir'
Feb 02,2016
0 people found
this helpful
Very good service when a problem occurred at the property. Both tenant and myself( landlord) very happy with the prompt service. Always get back to me immediately. Thank you...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Jessica
Feb 02, 2016
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Hi Jackie Thank you for taking the time to leave this lovely review of Carol. Many thanks ...
Feb 02,2016
Minithumbup
Carol Williamson
By: 'K livings'
Feb 02,2016
0 people found
this helpful
Efficient maintenance coordinator. Responds to questions quickly and you can trust that repairs are being carried out when agreed. Seems to get good quotes on repairs and gives peace of mind as a landlord. Responds to emails out of hours which is nice to see....
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Comment on agent fees
Fees for agency as a whole are reasonable
Was this helpful? Yes
By: Jessica
Feb 02, 2016
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Thank you for this great review of Carol. I am pleased she has been able to help whenever possible. Many thanks ...
Jan 29,2016
Minithumbup
Carol Williamson
By: 'Sarah'
Jan 29,2016
0 people found
this helpful
We have contacted Carol on several occasions re maintenance issues with the rental propertty, on each occasion Carol has been very helpful getting the issue resolved (where possible), in a matter of days....
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By: Jessica
Jan 29, 2016
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Hi Sarah Thank you for getting in contact and leaving this fantastic review. We are glad we have been able to resolve any issues you have had. Many thanks ...
Jan 27,2016
Minithumbup
Carol Williamson
By: 'Miller Metcalfe'
Jan 27,2016
0 people found
this helpful
Just like to say Carol has been fantastic. Her willingness to go above and beyond when we have needed assistance has been a breath of fresh air....
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Comment on agent fees
Average
Was this helpful? Yes
By: Jessica
Jan 27, 2016
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Thanks for this lovely review of Carol and I am pleased we have been able to assist. Many thanks ...
Jan 26,2016
Minithumbup
Carol Williamson
By: 'James W'
Jan 26,2016
0 people found
this helpful
I am a Landlord and deal with Carol in the maintenance department as she is excellent in dealing with the tenants and contractors....
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Comment on agent fees
Fees are fine
Was this helpful? Yes
By: Jessica
Jan 26, 2016
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Hi James Thank you for taking the time to leave this fantastic review of Carol and I am pleased she has been excellent to deal with. Kind regards ...
Jan 25,2016
Minithumbup
Carol Williamson
By: 'Miller Metcalfe'
Jan 25,2016
0 people found
this helpful
Letting you know great Service received by Carol Williamson. Miller Metcalfe Maintenance Co-Ordinator. I let my property thro Millers, in past frustrated having to chase original enquires. This not the case with Carol who is Super efficient gets speedy responds and kept up to date. Great example recently had water leak damage. Carol was tremendous sorting out contractors, to deal with this matter. Also going thro Insurance company whenever contacted Carol for quotation etc., dealt with imme...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jessica
Jan 26, 2016
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Hello, Thank you for this fantastic review of Carol. We are pleased that your experience of letting through us has been great and we will continue to deal with all matters quickly and efficiently. Kind regards ...
Jan 22,2016
Minithumbup
Carol Williamson
By: 'Red Rose'
Jan 22,2016
0 people found
this helpful
We have had dealings with carol Williamson since the 28th September on the various outstanding jobs. The decoration of the kitchen has been deferred until January, the windows should be fitted this afternoon and all other jobs have been dealt with. During all this time we have been kept informed of the progress with Carol always reacting to any emails we have sent, promptly. It has been a pleasure to work with her and hope we can always use Carol if we have any future problems. 15th Decemb...
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Was this helpful? Yes
By: Jessica
Jan 22, 2016
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Dear Red Rose Thank you for your feedback. I am pleased your experience with Carol has been a good one and that you have been kept up to date on progress. I hope after giving such a good review that you may be able to rate us at more than one star, please contact us if there is anything else we can do for you. kind regards ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
61% customers were satisfied with fees 56% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 3 21 3 0 0 0 0 3 3
Alaine Bradbury Alaine Bradbury
Director of Lettings
1 reviews

About Alaine No description set View full profile
Michelle Wright Michelle Wright
Regional Property Manager
0 reviews

About Michelle No description set View full profile
Carol Williamson Carol Williamson
Property Maintenance Administrator
29 reviews

About Carol No description set View full profile
Jack Hinds Jack Hinds
Professional Photographer and Videographer
0 reviews

About Jack No description set View full profile

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Last updated at 10:25 AM 21/02/2017 by allAgents

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Last updated at 10:25 AM 21/02/2017 by allAgents

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