Head Office, Westhoughton, Bolton, BL5
4.1/5, 54 reviews
81% recommended
54% sales valuation accuracy
61% sales fee satisfaction
63% lettings valuation accuracy
58% lettings fee satisfaction
Miller Metcalfe are a well respected Estate Agency with over 125 years experience in the property industry. As independent as ever, we thrive on our dynamic approach and our ability to think different, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales ... show more Miller Metcalfe are a well respected Estate Agency with over 125 years experience in the property industry. As independent as ever, we thrive on our dynamic approach and our ability to think different, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.
Miller Metcalfe Free Instant Online Valuation

Opening Hours
Address

Miller Metcalfe
620 Manchester Road
Westhoughton, Bolton
Lancashire
BL5 3JD
01204 525252

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 54% 61% £0 £0
Lettings 63% 58% £395 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 3 21 4 0 0 0 0 3 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
RICS DPS Move With Us
Latest Properties

No Properties

Images & Videos

“Useless...”

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Apr 24,2019
Minithumbdown
By: 'Mark'
Apr 24,2019
0 people found
this helpful
Impossible to get a straight answer from them, they hide omit any information they think may put you off until you've already paid enough in fees that you're committed. Never been contacted by them, have had to phone everyday to nudge them ever so slightly ...
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Comment on agent fees
Well so far I'm not seeing much value for money
Was this helpful? Yes

“TOXIC COMPANY! (this Review covers both Merchants Place and Bradshawgate, ......”

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Jun 06,2017
Minithumbdown
By: 'Justice Seeker'
Jun 06,2017
7 people found
this helpful
TOXIC COMPANY! (this Review covers both Merchants Place and Bradshawgate, Bolton Branch!). I cannot stress strongly enough to avoid this Company for all aspects of Property Management! They are completely incompetent, unprofessional and have no moral compass or conscience whatsoever! Placed my property with them ...
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“Carol has been very helpful with any query we have ......”

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Apr 19,2016
Minithumbup
By: 'Ah92'
Apr 19,2016
0 people found
this helpful
Carol has been very helpful with any query we have had! She responds quickly to all my emails and is a pleasure to speak to on the phone!...
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“Over the last month, Carol has assisted me in dealing ......”

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Apr 19,2016
Minithumbup
By: 'Sue'
Apr 19,2016
1 people found
this helpful
Over the last month, Carol has assisted me in dealing with challenging tenants. At all times, Carol acted professionally and quickly in advising me on the course of action to take and kept me updated at all times....
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“Carol responded promptly and efficiently to my request for help ......”

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Apr 11,2016
Minithumbup
By: 'MrsG'
Apr 11,2016
0 people found
this helpful
Carol responded promptly and efficiently to my request for help to mitigate a potential breach of tenancy contract. Much appreciated...
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By: Jessica
Apr 11, 2016
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Hello Mrs G. Thank you for your review of Carol and I am pleased she was able to help! Have a great day ...

“My overall experience with miller Metcalfe has been utterly shocking. ......”

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Apr 08,2016
Minithumbup
By: 'Bbarker'
Apr 08,2016
0 people found
this helpful
My overall experience with miller Metcalfe has been utterly shocking. I've been passed from pilar to post but have finally ended up getting carol and she's been great. She's a real credit to their company and if other people filled by her example the company ...
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By: Jessica
Apr 11, 2016
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Dear Bbarker, I am sorry you have not had the best experience with our lettings and property management team but am pleased Carol has been able to help with your issues. Your feedback is really important to us and helps us to improve our customer service. Please contact the team direct if you have any issues and we would be happy to help! Have a great day ...

“I had a few issue with some repairs to my ......”

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Apr 07,2016
Minithumbup
By: 'Chris'
Apr 07,2016
0 people found
this helpful
I had a few issue with some repairs to my Rental Property which took some time to rectify for various reasons. I found Carol extremely helpful and kept me informed of progress in a thoroughly professional and courtesy manor....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Jessica
Apr 08, 2016
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Hi Chris, Thank you for this great review of Carol. I am pleased we have been able to help, have a great day! ...

“Carol handled a complaint logged by myself regarding a property ......”

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Mar 31,2016
Minithumbup
By: 'Mike'
Mar 31,2016
0 people found
this helpful
Carol handled a complaint logged by myself regarding a property I recently rented through Miller Metcalfe in Swinton, following a mistake made advertising white goods included upon request and when I moved into the property there were no white goods included. My complaint ended up ...
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Was this helpful? Yes
By: Jessica
Mar 31, 2016
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Hello Mike. Thank you for taking the time to leave this review of Carol and I am pleased she was able to resolve your issue quickly. Thank you for renting through Miller Metcalfe, have a fantastic day! ...

“Having a long list of maintenance issues at the property ......”

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Mar 26,2016
Minithumbup
By: 'Very helpful'
Mar 26,2016
0 people found
this helpful
Having a long list of maintenance issues at the property I currently rent - Carol has been exceptionally helpful in pushing through the maintenance work, even being available on a Sunday and in the evenings to update me on the progress. It's a shame more ...
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By: Jessica
Mar 29, 2016
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Thanks for this lovely review of Carol and I am pleased we were able to sort out your maintenance problems. If you need anything else please don't hesitate to get in touch with the team :) Many thanks ...

“Siobhan has assisted me with a problem tenant and swift ......”

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Mar 09,2016
Minithumbup
By: 'Emma82'
Mar 09,2016
0 people found
this helpful
Siobhan has assisted me with a problem tenant and swift action helped secure assured me that I chose the right agent to look after my house. Thank you to the whole leggings team and Millers...
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Comment on agent fees
Yes
Was this helpful? Yes
By: Jessica
Mar 09, 2016
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Hi Emma. Thank you for this great review of Siobhan, I am pleased were able to help. Have a lovely day! ...

“I would recommend Carol who always replies promptly to emails ......”

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Mar 03,2016
Minithumbup
By: 'ashley010'
Mar 03,2016
0 people found
this helpful
I would recommend Carol who always replies promptly to emails in a professional but friendly manner. Carol takes responsibility for dealing with enquiries and finding answers which is very reassuring from a landlord's perspective....
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Comment on agent fees
fees are comnpetitive
Was this helpful? Yes
By: Jessica
Mar 03, 2016
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Hi Ashley Thank you for this fantastic review of Carol, we are always happy to help out. Have a great day! ...

“I would like to thank Carol Williamson for the way ......”

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Feb 29,2016
Minithumbup
By: 'Damien Gavin'
Feb 29,2016
0 people found
this helpful
I would like to thank Carol Williamson for the way she deals with maintenance issues on the properties I own. She is very professional and very quick to respond to any issues I have....
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Was this helpful? Yes
By: Jessica
Feb 29, 2016
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Hi Damien. Thank you for taking the time to leave this fantastic review of Carol and the lettings team. Have a great day! ...

“I have been dealing with Davina and I must say ......”

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Feb 26,2016
Minithumbup
By: 'Ivan Hewitr'
Feb 26,2016
0 people found
this helpful
I have been dealing with Davina and I must say that all information requested has been forwarded as promised and without delay. I understand that Davina is new to the company and I feel that she is a very good addition to the company. She ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jessica
Feb 29, 2016
View all comments (1)
Morning Ivan, thank you for this fantastic review. Please recommend Miller Metcalfe to your friends. Best wishes :) ...

“After an initial mixup due to one member of staff ......”

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Feb 19,2016
Minithumbup
By: 'Tim Mullin'
Feb 19,2016
0 people found
this helpful
After an initial mixup due to one member of staff moving departments, Siobhan picked it up and has been brilliant. Thanks very much....
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“Very responsive and helpful to both me as the landlord ......”

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Feb 18,2016
Minithumbup
By: 'Ann A'
Feb 18,2016
0 people found
this helpful
Very responsive and helpful to both me as the landlord and also sensitive to the needs of the tenant. Efficient in addressing problems and also provides regular updates to interested parties on progress. A welcome change in my previous experiences!!...
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Comment on agent fees
Standard charges
Was this helpful? Yes
By: Jessica
Feb 18, 2016
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Morning Anna.I am pleased Carol has been able to help, be sure to recommend us to your friends and family :) Have a great day ...

“Carol has been very kind and helpful and has dealt ......”

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Feb 17,2016
Minithumbup
By: 'Carol Williamson'
Feb 17,2016
0 people found
this helpful
Carol has been very kind and helpful and has dealt very well with my request and my issue. She sorted it out quickly and professionally. She is the second time that she has helped me very efficiently. I really suggest her!...
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Comment on agent fees
Good
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“Carol was extremely efficient in her dealing with the maintenance ......”

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Feb 17,2016
Minithumbup
By: 'Aaron Flaherty'
Feb 17,2016
0 people found
this helpful
Carol was extremely efficient in her dealing with the maintenance of my property today, kept me informed at every stage which is very reassuring as a landlord. A pleasure to deal with and a great asset to Miller Metcalfe....
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Comment on agent fees
Good (ish)
Was this helpful? Yes
By: Jessica
Feb 18, 2016
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Morning Aaron, thank you for taking the time to leave this fantastic review of Carol. Have a great day :) ...

“Carol is always fantastic when we need repairs or have ......”

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Feb 16,2016
Minithumbup
By: 'anonymous'
Feb 16,2016
0 people found
this helpful
Carol is always fantastic when we need repairs or have questions we always contact carol directly. She responds and takes action very quickly....
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Was this helpful? Yes
By: Jessica
Feb 16, 2016
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Thank you for this review of Carol. I am pleased she is always able to help, please recommend us to your family and friends! :) ...

“Carol was professional, thorough and dealt with my maintenance query ......”

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Feb 16,2016
Minithumbup
By: 'C Furey'
Feb 16,2016
0 people found
this helpful
Carol was professional, thorough and dealt with my maintenance query quickly. I would certainly recommend Carol based on my experience....
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By: Jessica
Feb 16, 2016
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Thanks for this fantastic review and be sure to recommend Carol and the lettings team to your friends :) ...

“Carol williamson ; excellent support, very good communication. Very good organising ......”

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Feb 12,2016
Minithumbup
By: 'Erhan'
Feb 12,2016
0 people found
this helpful
Carol williamson ; excellent support, very good communication. Very good organising and helping for maintenance. In person she is trying to do best all the time with effort. I think agency is very licky to work with Carol, she sorted our problems as soon as possible ...
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Was this helpful? Yes
By: Jessica
Feb 12, 2016
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Thank you for this great feedback of Carol. Have a lovely weekend! ...

“Carol handled a recent repair issue with my flat very ......”

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Feb 08,2016
Minithumbup
By: 'S Ramsdale'
Feb 08,2016
0 people found
this helpful
Carol handled a recent repair issue with my flat very well and efficiently. She liaised with the tenant and myself well and arranged for a job to be done in a timely and cost-effective manner....
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Was this helpful? Yes
By: Jessica
Feb 08, 2016
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Thank you for leaving this review of Carol. I am pleased we were able to handle this issue efficiently for you. Many thanks ...

“Carol has recently assisted greatly in resolving to our satisfaction ......”

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Feb 03,2016
Minithumbup
By: 'Colin'
Feb 03,2016
0 people found
this helpful
Carol has recently assisted greatly in resolving to our satisfaction a long running issue not of her making. When she became involved she ensured that the matter was dealt promptly with by her colleagues. She helped turn a negative experience into a positive one. Carol ...
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Was this helpful? Yes
By: Jessica
Feb 03, 2016
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Hi Colin. Thank you for taking the time to leave this review. I am pleased we were able to deal with everything promptly Thanks ...

“Very good service when a problem occurred at the property. ......”

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Feb 02,2016
Minithumbup
By: 'Jackie Hehir'
Feb 02,2016
0 people found
this helpful
Very good service when a problem occurred at the property. Both tenant and myself( landlord) very happy with the prompt service. Always get back to me immediately. Thank you...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Jessica
Feb 02, 2016
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Hi Jackie Thank you for taking the time to leave this lovely review of Carol. Many thanks ...

“Efficient maintenance coordinator. Responds to questions quickly and you can ......”

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Feb 02,2016
Minithumbup
By: 'K livings'
Feb 02,2016
0 people found
this helpful
Efficient maintenance coordinator. Responds to questions quickly and you can trust that repairs are being carried out when agreed. Seems to get good quotes on repairs and gives peace of mind as a landlord. Responds to emails out of hours which is nice to see....
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Comment on agent fees
Fees for agency as a whole are reasonable
Was this helpful? Yes
By: Jessica
Feb 02, 2016
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Thank you for this great review of Carol. I am pleased she has been able to help whenever possible. Many thanks ...

“We have contacted Carol on several occasions re maintenance issues ......”

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Jan 29,2016
Minithumbup
By: 'Sarah'
Jan 29,2016
0 people found
this helpful
We have contacted Carol on several occasions re maintenance issues with the rental propertty, on each occasion Carol has been very helpful getting the issue resolved (where possible), in a matter of days....
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By: Jessica
Jan 29, 2016
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Hi Sarah Thank you for getting in contact and leaving this fantastic review. We are glad we have been able to resolve any issues you have had. Many thanks ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:30 AM 27/03/2019 by allAgents

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Miller Metcalfe

Branch - Head Office, Westhoughton, Bolton, BL5