• Karen Price
    Karen Price
  • Ashley Grant
    Ashley Grant
  • Samantha Bradshaw
    Samantha Bradshaw
  • Caroline Nicholas
    Caroline Nicholas
  • Emma Mallon
    Emma Mallon
  • Beverley Dalziel
    Beverley Dalziel
Miller Metcalfe has been established for over 125 years and is one of the largest independent estate agents with a network of branches across the North-West. We provide a broad range of property services including sales, lettings, commercial, auctions and surveys and valuations. Our reputation has been built on combining expert local knowledge and professionalism with first-class customer service and care. If you are considering selling or renting your property we provide a pre-market a Read full description...ppraisal service to clients in which we will explain in detail exactly how our unique approach to marketing a property enables us to achieve the very best price for our clients in a timescale which is suitable to them. As all our experienced, highly trained staff know their local property market inside out, you can rest assured that Miller Metcalfe will help you sell or rent your property quickly and at the right price. Our Bury office is led by your personal agent Caroline Nicholas, who is available 7 days a week. Caroline has over 20 years' experience in the industry, and is supported by a dedicated team who are committed to exceeding clients' expectations at all times. To arrange a valuation, viewing or just to make a general enquiry, please call any member of the Bury team on 0161 358 0910 or email us at bury@millermetcalfe.co.uk
Miller Metcalfe

9-11 Market Street Bury
Lancashire
BL9 0BU

0161 358 0910

Nov 24,2016
Minithumbup
By:
Nov 24,2016
Featured Review
0 people found
this helpful
We instructed Miller Metcalfe because we wanted a professional service from a local company with knowledgeable friendly staff. And that's what we got, a great service from Sam, Caroline and Karen the who managed and looked after us all through our sale. Karen kept me up to date at all times during the process, arranging viewings, offers and the final sale. Super service would use again....
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Comment on agent fees
They are competitive and "You get what you pay for"
Was this helpful? Yes
Nov 12,2016
Minithumbup
By:
Nov 12,2016
Featured Review
0 people found
this helpful
Very helpfull so far, rented a property for not too long now and have had no issues and great customer service...
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Comment on agent fees
Reasonable
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Oct 23,2016
Minithumbup
By:
Oct 23,2016
Featured Review
0 people found
this helpful
Emma was helpful and honest from the start of our rental application. The timescale she specified was accurate and she has been helpful with any queries we have had. Out of the estate agents we had be to for a rental property, Miller Metcalfe have been the most efficient....
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Comment on agent fees
The fees we paid were less than other agents we had been to. No additional fees to those advertised. We were told upfront what the fees were going to be before applying for the property.
Was this helpful? Yes
By: Andrea
Oct 26, 2016
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Hello, Thank you for you recent review. We delighted to have received your feedback and of you r experience with Miller Metcalfe. I shall be only too pleased to pass on your comments to Emma. We hope to be of service again to you in the future. Kind regards Andrea....
Oct 10,2016
Minithumbup
By:
Oct 10,2016
Featured Review
0 people found
this helpful
Before meeting Emma I'd been searching for a dog friendly house for about 6 months... But within a month of meeting her I was in a lovely new home. From first meet, to moving in, Emma kept me up to date with how things were progressing and even kept in touch with me from the beach when she was on holiday! It was a stress free move, and for that I have Emma to thank!...
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Comment on agent fees
ok!
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Sep 30,2016
Minithumbup
By:
Sep 30,2016
Featured Review
0 people found
this helpful
Sam valued our property and assured us throughout, photographs were superb, we sold our property in 4 days. We also bought our new house through Miller Metcalfe, Bev was professional when we were negotiating on the sale and purchase and always returned queries promptly. Many Thanks...
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Comment on agent fees
Competitive
Was this helpful? Yes
By: andrea
Oct 03, 2016
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Thank you for your feedback it was our pleasure to be able to assist you. I will forward your comments onto the team and we are thrilled for you, that you sold your property so quickly. Kind Regards Andrea....
Oct 26,2016
Minithumbdown
By:
Oct 26,2016
0 people found
this helpful
I purchased a property through miller metcalfe- the intial estate agent who showed me round the property was polite and friendly. It did at times seem to take an age for the telephones to be answered at the offices when I called but staff were friendly enough. It was a purchase through miller metcalfe so essentially their priority would be with their vendor so I did find communication at times lacking. I almost had to pull out of the sale due to lack of communication - however it all came go...
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Excellent service from the start right the way through to the completion date. Information received when viewings had been arranged with feedback afterwards. A buyer was located very quickly and the process was handled very professionally throughout....
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Comment on agent fees
The fees where reasonable and I felt that I received value for money.
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
We cannot praise Bev enough for her expertise and extreme patience during quite a challenging sale. Her positive attitude and professionalism have helped guide us through the sale of our family home of nearly 50 years. Bev and her team have worked tirelessly to keep the sale on track and have supported us every step of the way. Bev and her team communicate well and constantly keep you up-to-date with the sale without being chased. Overall an excellent experience facilitated by the superb staff ...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Amy
Sep 13, 2016
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Hello Mr and Mrs Rigby, We are glad to hear Bev and the team worked hard towards completing your sale and worked in a professional and calming manner at all times. I will pass all feedback forward. Thank you for choosing Miller Metcalfe, Amy....
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Would like to say a huge Thankyou to Bev for everything she did to ensure our sale went through. It has been a stressful few months but Bev was fantastic, she was professional & prompt at responding to our enquiries and generally to lovely to talk too. Thanks again and keep up the excellent work....
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Comment on agent fees
Fair price
Was this helpful? Yes
By: Amy
Sep 09, 2016
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Hello Louise and Karl Dalton, Thank you for your comments regarding the service you received from Beverley and the team, We value all feedback that is given from our customers and will be delighted to pass this on. We wish you all the best in your future, Thank you for choosing Miller Metcalfe. Amy....
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
Very professional service from both Ashley and Karen. Very prompt with responding to any queries. Excellent service overall. Keep up the good work....
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Comment on agent fees
You get what you pay for. Sold within the month so very happy.
Was this helpful? Yes
By: Amy
Sep 08, 2016
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Hello Caron, Thank you for your amazing feedback regarding Ashley and Karen, We are please to here they dealt with your queries accordingly and exceeded your expectations in customer service. I will pass all feedback on to the team. Thank you for choosing Miller Metcalfe. Amy....
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Very professional, all calls returned promptly, all queries quickly resolved, has kept ourselves up-to date on all aspects of our sale. An asset to Miller Metcalfe...
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Comment on agent fees
House was sold within fourteen days so therefore the fees and service we have received are of the charges expected to pay
Was this helpful? Yes
By: Amy
Sep 07, 2016
View all comments (1)
Thank you Clive for the wonderful comments on one of our representatives. I will pass all comments on to Karen and the team. Thanks for choosing Miller Metcalfe, Amy.....
Sep 05,2016
Minithumbup
By:
Sep 05,2016
1 people found
this helpful
Sometimes selling a property is not plain sailing especially when buyers pull out and change their mind. This happened to several times, but the girls at Bury remained confident and assured me a serious buyer would emerge. It did and my property was sold. The staff at Bury were always had that personal touch regardless of how busy they were, acted professionally at all times and were a pleasure to deal with....
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By: Amy
Sep 05, 2016
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Thank you for taking the time to leave such pleasant feedback Robert. I will pass your comments on to the Bury team, We have enjoyed selling your property and are very proud of the service we provide. Thanks for choosing Miller Metcalfe. Regards, Amy.....
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
After using 2 agents previously with no success I'm glad I decided to give miller metcalfe the opportunity to sell my house. They were very proactive and professional, Ashley who dealt with the sale of the property was great to deal with, very personable, professional and thorough all through the sale. Go see Ashley if you want to sell your house....
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Comment on agent fees
Standard fees
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Decided to go with Miller Metcalfe after meeting Caroline for the valuation. She was so enthusiastic and upbeat it was an easy choice. Property looked great online and would like to thank Caroline and Ashley for all their help in guiding us through our first sale....
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Comment on agent fees
Competitive and well earned
Was this helpful? Yes
Aug 27,2016
Minithumbup
By:
Aug 27,2016
1 people found
this helpful
Great service from the team at Bury. A few of the staff did deal with my sale including the manager Caroline. Well done guys for great service and constant communication whilst the sales was going through....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Karen has been brilliant! very supportive, constantly in touch keeping me up to date, lovely warm personality! I have had lots of viewings and sold my house quickly, couldn't ask for a better result!...
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Was this helpful? Yes
By: Natasha
Aug 30, 2016
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Thank you for taking the time to leave feedback Christine. I will pass your lovely comments on to Karen and the team. Thank you for choosing Miller Metcalfe. Natasha....
Jul 04,2016
Minithumbup
By:
Jul 04,2016
1 people found
this helpful
I spoke with numerous agents when I came to put my property on the market. Caroline at the Bury branch stood head and shoulders above the other agents. She made her own time to come and see me for the initial free no obligation valuation and I knew straight away that I wanted to use Miller Metcalfe as my agent. the brochure that was put together along with the photos were outstanding and within the first day of the brochure going live I had 2x viewings. The 2nd of those viewers are now the owner...
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Comment on agent fees
Caroline was openly honest about their fees not being the cheapest around - However, and I cannot stress this enough, ***cheapest doesn't mean they're good*** I feel I have got great value for money with the fees and that is what counts.
Was this helpful? Yes
By: Natasha
Jul 04, 2016
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Thank you Martin for taking the time to write such lovely feedback, it really is appreciated. I will pass this onto the Bury team, Thanks for choosing Miller Metcalfe, Kind regards, Natasha....
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
MM was the agent for my sale and purchase so I've experienced from both sides. Valuation was quickly arranged, Samantha was very professional and helpful. Photography followed the next day, very good service. First viewing the day after and sold for asking price. A few stumbling blocks along the road with surveyors, banks and solicitors - Bev and Caroline kept in touch daily (sometimes hourly!), fitting in to my hectic schedule, chasing up solicitors, defusing any problems and offering a calmin...
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Comment on agent fees
Fees are average but I think they earned them!
Was this helpful? Yes
By: Natasha
Jun 15, 2016
View all comments (1)
Hello John. Thank you for taking the time to leave this great review and for choosing to sell and purchase through Miller Metcalfe. This is fantastic feedback and i will pass it onto the team. Thanks again for choosing Miller Metcalfe and we wish you the very best.....
Apr 14,2016
Minithumbup
By:
Apr 14,2016
2 people found
this helpful
I cannot thank Ashley and the team enough for their professionalism, helpfulness and friendliness when we were selling our house. We had probably the best house sale you could ask for, a full asking price offer at a first viewing and the sale going through in 7/8 weeks. It was perfect and completely stress free. Ashley knew exactly what we needed and delivered exactly to that requirement. We will now be using Miller Metcalfe for our rental property as we were so pleased with the service. Thank y...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jessica
Apr 14, 2016
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Hi Lizzie. Thank you for choosing to sell with Miller Metcalfe and I am pleased you had a great experience with Ashley and the team at Bury. I am so pleased you will be using us for your rental property too. Have a great day!....
Apr 06,2016
Minithumbup
By:
Apr 06,2016
2 people found
this helpful
We purchased our new home through Miller Metcalfe. All the staff were really helpful, in particular Ashley. Ashley kept me informed of the progress being made and was always able to deal with any query I had and responded very efficiently....
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Was this helpful? Yes
By: Jessica
Apr 06, 2016
View all comments (1)
Hi Claire. Thank you for this fantastic review of Ashley. On behalf of Miller Metcalfe and the Bury team we wish you all the best in your new home! Jess....
Apr 06,2016
Minithumbup
By:
Apr 06,2016
2 people found
this helpful
Ashley recently handled the sale of my property. I was impressed with the way she explained each stage of the sale leaving me very little to query. She was always cheerful and a pleasure to deal with....
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Was this helpful? Yes
By: Jessica
Apr 06, 2016
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Hello Mrs Earnshaw, thank you for taking the time to leave this fantastic review of Ashley and the team, and for choosing to sell through Miller Metcalfe! Have a great day.....
Apr 04,2016
Minithumbup
By:
Apr 04,2016
1 people found
this helpful
The ladies in the office were very helpful with both our house sale and also with the purchase or our new home. They sold our house in 24 hours and made the process very easy, we highly recommend miller Metcalfe to anyone considering selling a property. Thank you very much ladies x...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Jessica
Apr 05, 2016
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Hi Donna. Thank you for choosing to sell and purchase through Miller Metcalfe and for taking the time to leave the girls at Bury this fantastic review. All the best in your new home! Jess....
Mar 12,2016
Minithumbdown
By:
Mar 12,2016
1 people found
this helpful
I was disappointed that the positive impression given when I chose Miller Metcalfe was let down by poor communications from then on. Phone calls were hardly ever returned and there was often no notification before viewings. I chose Miller Metcalfe because Samantha said they could do viewing until 8pm and I thought they would be useful for folks who worked. I was later told on the phone by someone in the office that they don't do viewings after dark. In Bury, in November (which is when we were ...
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Comment on agent fees
Fees were fair
Was this helpful? Yes
By: kerry birchall
Mar 16, 2016
View all comments (1)
We are very sorry that you were not happy with the service you received from Miller Metcalfe, Bury during the sale of your property. We always aim to ensure all our customers are satisfied and are disappointed to learn this has not happened in your case. Caroline Nicholas the Manager at Bury would like the opportunity to discuss the issues you encountered to ensure we do better next time. If you would like to call her she is available on 0161 385 0910.....
Feb 09,2016
Minithumbup
By:
Feb 09,2016
0 people found
this helpful
Mandy is 100% reliable and i value her input when considering properties to purchase and tenants. I can comfortably leave her to get on with the job. Definitely recommended....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jessica
Feb 09, 2016
View all comments (1)
Hi John. Thanks for this fantastic review of Mandy, don't forget to recommend Miller Metcalfe to your friends and family :)....
Jan 05,2016
Minithumbup
By:
Jan 05,2016
0 people found
this helpful
Miller Metcalfe, Bury, was recommended by word-of-mouth from a relative who had used them and was delighted with them. However, we did get valuations from other local estate agents first. We went with Miller Metcalfe (MM) based, not only on the recommendation but, on our meeting with their staff (Danielle, Samantha, Caroline, and Ashley). They quickly got people viewing the house which MM included on several websites. MM provided a member of staff (Renate) to accompany viewers around which w...
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Comment on agent fees
The fees paid are the same, or similar, to other local estate agents.
Was this helpful? Yes
By: Danielle Orrell
Jan 05, 2016
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Thank you Cliff, We are pleased you had a good experience with Miller Metcalfe, and we will pass on your kind words to the Bury Team! Happy New Year and all the best in your new home.....
Dec 10,2015
Minithumbup
By:
Dec 10,2015
0 people found
this helpful
The purchase of our new home with Miller Metcalfe was very straight forward. They kept us informed at every step of the way and liased with our solicitor meaning a lot less hassle and stress for us. I would like to thank Ashley and the whole team in Bury for their help....
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Was this helpful? Yes
By: Jessica
Dec 10, 2015
View all comments (1)
Hi Nathaniel, we are pleased you had a great experience purchasing a property with us. I have passed on your kind words to the Bury team. Best of luck and enjoy your new home.....
Sep 16,2015
Minithumbup
By:
Sep 16,2015
0 people found
this helpful
Top professional and personal service. Ashley and the team certainly looked after us during the sale and purchase process. We wouldn't hesitate to recommend Miller Metcalfe to our friends and family....thanks for everything guys....
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Was this helpful? Yes
By: Jess Hollings-Tennant
Sep 21, 2015
View all comments (1)
Thank you for your great feedback, we have passed this on to Ashley and the team at Bury. We are pleased you have had a good experience selling with Miller Metcalfe. Thanks again :)....
Aug 11,2015
Minithumbdown
By:
Aug 11,2015
1 people found
this helpful
I would recommend avoiding Miller Metcalfe at all costs if you are a prospective tenant. I was told lies about the property during viewing and lies about the length of term the contract I signed was. The property is in a state of disrepair and Miller Metcalfe have told me that it is not a legal requirement to fix these things. Another lie, as I have been in touch with House Standards Agency and they've told me it is a legal requirement to provide heating and windows that close. This company is a...
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By: Property Management
Aug 12, 2015
View all comments (1)
All tenants have the opportunity to view the property before agreeing to renting the property of their choice and as standard through the industry our properties are let as seen, while we endeavour to resolve all our tenants maintenance concerns as quickly as possible we can only do this with approval our landlords. This can be particularly hard when a tenancy has just commenced and the tenant is unhappy with the house they have chosen. As standard through the lettings industry we let all our ....
Feb 25,2015
Minithumbup
By:
Feb 25,2015
0 people found
this helpful
Mandy was excellent. Super friendly and went out of her way to make the process as stress free as possible. She took emails from me several weekends and was really flexible. The move was quick and simple we moved in within 3 weeks of viewing....
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Was this helpful? Yes
Areas covered
  • BL0
  • BL8
  • BL9
  • M26
  • M45
  • BB4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £110,500
  • Max: £580,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 4 1 17 1 4 1 0 0
Karen Price Karen Price
5 reviews

About Karen No description set View full profile
Ashley Grant Ashley Grant
Valuer
9 reviews

About Ashley No description set View full profile
Samantha Bradshaw Samantha Bradshaw
Valuer
2 reviews

About Samantha No description set View full profile
Caroline Nicholas Caroline Nicholas
Branch Manager
8 reviews

About Caroline No description set View full profile
Emma Mallon Emma Mallon
Property Manager
2 reviews

About Emma No description set View full profile
Beverley Dalziel Beverley Dalziel
Junior Negotiator
4 reviews

About Beverley No description set View full profile

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Fees

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Last updated at 10:38 AM 22/09/2016 by allAgents

Complaints Procedure

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Last updated at 10:38 AM 22/09/2016 by allAgents

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