1. they failed in explaining their vetting system in respect to not accepting income from investments.
2. They were rude and abrupt and absolutely no customer care whatsoever.
3. they didn't ensure that Tregoodwell house was fit to rent out as it has, rising damp, leaking windows, a faulty damp chimney.
4. A wood burner that has not been checked or the chimney cleaned prior to us taking the tenancy, The glass on the front of the woodburner is cracked and the there is moisture and tar finding...
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What agent could do to change your mind?
To listen and acknowledge that they have failed to provide an acceptable standard of service and not make lame exscuses. To also acknowledge that we have been forced to move after only 6 months in this property as conditions are so bad. It would be impossible to stay here especially when the very long and expensive work is carried out to rectify all these issues, especially the rising damp. To offer some compensation to help with our relocation and acceptance of their failings.
Comment on agent fees
Miller Countrywide is the largest lettings agent in the country and their fees appear to match their size.
To pay so much for such atrocious service, to the point they were arrogant and rude. Toally uncaring in the way we were dealt with.
- Block Management
- Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees
% accuracy of agent's valuations
Price range of properties reviewed
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Awards won by Miller Countrywide, Wadebridge PL27 7DP