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    Ian Roach
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Michael Hardy

28 Dukes Ride Crowthorne
Berkshire
RG45 6LT

01344 779999

Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
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We purchased through Michael Hardy, Crowthorne. I rarely write reviews but they were brilliant. Ian Roach was our point of contact and provided a service that was second to none. He was always very friendly, positive, patient and helpful. Ian was forthcoming with his assistance and successfully problem solved a few issues that cropped up along the path promptly and to great effect. This made the entire process significantly easier and quicker. A huge thanks to Ian and the team. I would recommend...
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Comment on agent fees
We purchase through Michael Hardy so fees didn't apply.
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Sep 06,2016
Minithumbup
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Sep 06,2016
Featured Review
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We had been letting our property through the Wokingham branch after moving to the US, when we decided to sell. We approached Michael Hardy to take care of the sale and they offered us a very competitive rate. Being 6000 miles away from where the sale was occurring it was critical to have an agent we could trust, was compentent and communicative, and Ian and the team were all of these. In a very unstable economic environment, they were able to match us with a buyer and obtain a good price for our...
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Comment on agent fees
Very fair and competitive
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
Featured Review
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Ian and the team were very helpful from the outset and offered a very good deal. The house was sold in no time (4 days) and after sale service was exceptional with calls returned instantly if not available straight away. Ian was very proactive in ensuring the sale was completed and was always pushing to ensure everything progressed as smoothly as possible. I can't fault the service provided....
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Comment on agent fees
Good for a high street agent.
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Aug 01,2016
Minithumbup
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Aug 01,2016
Featured Review
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I would like to thank both James and Ian for all the hard work they put into securing a successful sale and purchase of our properties. We recently sold and bought through Michael Hardys and with James and Ian looking after both transactions, we always felt in safe hands. The valuation on our sale was spot on and their advice was always sound and based on years of reliable experience. You can rely on both of them to treat your concerns and questions with the utmost respect and importance. They a...
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Comment on agent fees
We found their fees to be very competitive and in line with other estate agents in the area.
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Jul 05,2016
Minithumbup
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Jul 05,2016
Featured Review
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Communication was clear throughout the transaction, returned calls when asked to and generally very easy to deal with. Went the extra mile in photographing aspects of the property in relation to sort out the chatels list and post survey....
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n/a
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Jun 23,2016
Minithumbup
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Jun 23,2016
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For both the sale of my flat and purchase of new house, both Ben and James could not do enough to help! Ben kicked off the process before moving off and it was an absolute seamless handover to James. Whenever you called the Michael Hardy office everyone in office knew of background and did their best to help. Even near the end when times were getting stressful James remained calm and collected and always professional and did everything he could to help. Unlike other agents i have met Michael Har...
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Comment on agent fees
Fees were slightly higher than others but worth every penny!!
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Jun 08,2016
Minithumbup
By:
Jun 08,2016
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Ian Roach was totally on his game. The whole sale was handled very professionally we were kept fully informed of what was going on and the offers we had. Ian is a very likable person and was straight and honest on all our dealings....
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Comment on agent fees
Ok
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Mar 23,2016
Minithumbup
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Mar 23,2016
1 people found
this helpful
Sold my house super quickly and smoothly. Cant recommend highly enough. Staff were happy to answer queries and spoon feed me through the process. It was a pleasure to deal with them all ....
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Feb 19,2016
Minithumbup
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Feb 19,2016
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I've recently moved to Crowthorne and found our property through Michael Hardy's in Crowthorne. The team we're a great help to my wife and I during the process and kept us updated from start to finish. Ian & Ben we're super efficient and always followed up on any queries raised . I'd have no hesiatation in recommending the Crowthorne Office and would certainly come back to Michael Hardy in the future !...
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n/a
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Dec 10,2015
Minithumbup
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Dec 10,2015
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Michael Hardy were excellent. They offered a friendly, professional and cost competitive service. They achieved a good price within a sensible time. The sale wasn't without it's complications as we had a long chain and probate to manage and they dealt very sensitively with all parties to ensure everyone was informed. Overall I was delighted with their service and wouldn't hesitate to recommend them to friends....
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Nov 24,2015
Minithumbup
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Nov 24,2015
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By chance I met Tracey on the street about a year ago and because of her and her warm personality I chose Michael Hardy for the sale of my property. I believe they did a very good job for me, and throughout the whole process I had dealings with Ian, Ben, Tracey and Jane, and I found all of them to be helpful and caring, friendly and informative. One very noticeable and important factor was that they all knew about the transaction, so any one I spoke to could answer my questions and advise me. ...
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Nov 13,2015
Minithumbup
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Nov 13,2015
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Excellent communication throughout selling process via e-mail and telephone. Acted in our (sellers) best interests, and this produced an early completion date. In one instance (dead squirrel found in house) went beyond the expected service by removal of animal. All (4) members of the team were conversant with all aspects of the sale, and all were pleasant and professional....
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Comment on agent fees
slightly less than competitors.
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Jul 03,2015
Minithumbup
By:
Jul 03,2015
1 people found
this helpful
The guys at Michael Hardy took time to understand exactly what I was looking for, and alerted me about this house as soon as it became available. They didn't bombard me with information on other, inappropriate, properties (unlike some less scrupulous agents in the area). They were very efficient and friendly without being at all pushy. They kept me closely informed of progress, as well as helping with other issues such as the challenge of parking in a busy town centre. I didn't know the neighbo...
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Jun 29,2015
Minithumbup
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Jun 29,2015
0 people found
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The team at Michael Hardy, crowthrone offered an outstanding service from start to completion. They were very professional at every level and always more than willing to help. Our expectations were far exceeded and I would highly recommend them to anyone looking for a stress free sale of property. Michael Hardy sales are a league above any other estate agent in the area....
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May 15,2015
Minithumbup
By:
May 15,2015
1 people found
this helpful
I've been looking for a property in Crowthorne for more than 3 years. In that time Ben and Ian have always been friendly, helpful (and endlessley patient) with me. Unlike some other agents, they document what they say, do what they say, attend all viewings and following up meaningfully. Unlike some other local agents, they feel like they can be trusted - and my experience is that they can. I'd happily recommend them - having used other agents locally, I'd easily rate Hardy's of Crowthorne as t...
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Comment on agent fees
I bought - so it cost me nothing expect my time - Ben and Ian were excellent and never wasted my time.
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May 13,2015
Minithumbup
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May 13,2015
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The whole team at Michael Hardy were great from start to end. They put together a really strong brochure for the house, did a great job of handling the viewings, and making the process easy. They really came into their own once we had a buyer - they moved the sale through quickly, and managed the chain very effectively. When we had a problems with one of the buyers further down, Ben and Ian were amazing, and sorted the problem within 24 hours. I couldn't recommend Michael Hardy enough to anyone!...
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Apr 20,2015
Minithumbup
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Apr 20,2015
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My wife and I have recently moved into our wonderful new home in Crowthorne. We were expecting it to be a stressful process but the outstanding service we received from Michael Hardy kept this to a minimum. They were friendly, professional and patient throughout the entire process. Arranging viewings was hassle free and always called back when they said they would and during the negotiation process they kept us fully updated at all times. They dealt with queries promptly and with minimum fus...
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Feb 07,2015
Minithumbup
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Feb 07,2015
0 people found
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We have just purchased a house using Michael Hardy in Crowthorne and the service we received was excellent. We dealt mainly with Ben and Ian who were very supportive throughout the process and very responsive to any queries. They were very good at monitoring the progress of the sale, keeping in touch all the way and helped us to move along the sale of our property. All of the staff that we dealt with were very friendly and helpful and I would thoroughly recommend this estate agent....
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Jan 12,2015
Minithumbup
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Jan 12,2015
1 people found
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We bought a house through the Crowthorne branch of Michael Hardy, and found them to be friendly and professional. Queries were quickly answered, and they were very good at chasing the various parties involved to make sure the sale process went quickly and smoothly. Highly recommended....
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Dec 21,2014
Minithumbup
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Dec 21,2014
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Although professional at all the times the team at crowthorne were friendly and very approachable. They gave honest and relevant feedback and we felt put a lot of time and effort into selling our house. They made what could have been a stressful experience, an enjoyable one....
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Dec 16,2014
Minithumbup
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Dec 16,2014
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All of the Michael Hardy Crowthorne staff were very professional in their dealings with us. They carried out all the viewings, and ensured that the viewers were well vetted and suitable for the property. They also supplied us with written prompt summaries of each viewing, and kept us in the loop all the time. They definitely went the extra mile to achieve a successful sale, and were in a different class to other estate agents we had dealt with....
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Comment on agent fees
Fees were about average, but were reduced in order to offset a lower price than we had hoped for.
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Nov 22,2014
Minithumbup
By:
Nov 22,2014
0 people found
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Ian, Ben and Tracy , provided excellent service good professional advice and negotiation handling during our purchase of our new home. In addition they obtained prompt responses to a number of questions raised by our solicitor and by ourselves. They shared their local knowledge that was very useful. All in all the Crowthorne team provided exceptional customer service!...
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Nov 19,2014
Minithumbup
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Nov 19,2014
0 people found
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Ben did a fantastic job of taking the stress out of the home moving process. He encouraged us to push for a higher value on the property and then got us the asking price. He kept us fully informed throughout and did a great job in chasing through with other agents and solicitors making it hassle free for us. He is honest and trustworthy and is a calming influence in what can be stressful experience. I wouldn't hesitate in recommending him and would definitely use him and Michael Hardy again....
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Nov 18,2014
Minithumbup
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Nov 18,2014
0 people found
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Having dealt with Michael Hardy previously when selecting property in Crowthorne, we were pleased to use them to purchase a buy to let apartment in the village. We have known both Ian and Ben for many years and felt completely comfortable in their hands after choosing a suitable property. The process was reasonably smooth and any minor issues with the purchase were handled competently by the team with good communication throughout. This was continued by the Lettings department who found a ten...
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Nov 17,2014
Minithumbup
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Nov 17,2014
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The initial contact was with Ian Roach who valued the property in excess of my expectations and Ben then arranged about 5 viewings in the first week that were all on time and from viable customers. We accepted an offer a little below our offer price subject to us finding a suitable property in St Neots. This proved not possible and the buyers found another place. Six months later we found a house and returned to Michael Hardy. Ian re-valued Lake End Way and arranged 5 viewings in week 1 that...
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Comment on agent fees
The fees appeared to be high BUT as the property was sold (twice) each time within a week it was probably very good value for money. Most people want their property sold as quickly as possible. Have you thought of suggesting a variable rate depending on the time to get an agreed offer?
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Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
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Both Ben and Ian are a credit to Michael Hardy ! I found them to be experienced, friendly and helpful when selling my property. It genuinely felt that they had my best interests in mind which in my case was proven to be to true as they guided us through our sale. I wouldn't hesitate to use them again ..... good team!...
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Nov 15,2014
Minithumbup
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Nov 15,2014
0 people found
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I would have no hesitation in recommending Michael Hardy to sell your property. From the start they were knowledgeable and realistic about pricing and both Ian and Ben were extremely supportive and helpful. Having found a buyer we entered into a very long period where nothing much happened due to problems further down the chain. Ian or Ben kept us informed of the progress and chased other parties where necessary. They were both always cheerful and upbeat and totally professional and importantly...
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Nov 14,2014
Minithumbup
By:
Nov 14,2014
1 people found
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Having dealt with other agents in Crowthorne, I have no hesitation in saying that Michael Hardy are simply the very best Estate Agent's in Crowthorne!! No other agent comes close to Michael Hardy's personable approach. Ian and Ben's knowledge of the area and understanding of the local property market is excellent. Having had the pleasure of selling & buying with Ian and his team in the past, I had no doubt that I would be using their services in my recent sale. This particular sale had its...
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Nov 14,2014
Minithumbup
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Nov 14,2014
0 people found
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We happily recommend the Michael Hardy (MSH)office in Crowthorne for perspective buyers and sellers. As a buyer they provided a very detailed review of the property during our visit. Offering guidance on local schools, local facilities and amenities whilst also offering ideas on potential home improvement. Guidance on planning permission sources was also offered which turned out to be very beneficial. We believe MSH was very fair and honest during the negotiations and would happily use then f...
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Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
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We always have had a good relationship with the Crowthorne Team. Ian and Ben are always helpful and we know that they will do what is asked and that they will come back to us with an answer. We have used this office more than once and would recommend them....
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Nov 14,2014
Minithumbup
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Nov 14,2014
0 people found
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Our experience with Ian and Ben from Michael Hardy was outstanding. Most of our contact was with Ian, but Ben took great care with us when I an was on holiday. From our very first contact with Ian, was courteous, empathetic and ensured that were kept informed throughout the buying process. He did all the basics well - responding quickly to email and telephone contact, answering our questions and walking us through what to expect from the legal process. But it was his personal tone in his com...
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Nov 13,2014
Minithumbup
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Nov 13,2014
0 people found
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Selling with Michael Hardy achieved maximum possible price with minimum fuss and inconvenience. Ben Briggs has been a wonderful mediator and agent, reliable, punctual, honest and coherent. Ian, Tracy with whom I've also dealt, have been extraordinary helpful whenever I've needed assistance. In short I would recommend wholeheartedly the service of Michael Hardy, Crowthorne....
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Nov 12,2014
Minithumbup
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Nov 12,2014
1 people found
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I bought my flat through Michael Hardy in the summer of 2014. Despite a lengthy period from offer until exchange (through no fault of the estate agents) I felt looked after and supported throughout. Especially as a first time buyer it was very reassuring to have estate agents who treated their customers with respect and spoke to you frankly about the issues at hand. They don't try to flog you every service that they provide and don't leave you feeling short changed. It was a pleasure to deal wit...
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Nov 10,2014
Minithumbup
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Nov 10,2014
1 people found
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This was the sale of a flat that we had rented satisfactorily through another Michael Hardy office for several years. Ben Biggs was extremely helpful in fixing a realistic selling price and kept us fully informed of progress with each prospective purchaser. When the transaction dragged on, he regularly kept us informed and chased solicitors as necessary. He was utterly professional in his behaviour throughout and was always polite and friendly towards us. It was a pleasure to deal with h...
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Nov 09,2014
Minithumbup
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Nov 09,2014
1 people found
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We were really impressed with Ben and the team when it came to selling our house. We had no idea about the possible price we could get for our lovely home and Ben was right on the money. We got a second quote in and there was £50k between them - perhaps the other guys wanted a quick sale for a fast buck? And that's the difference. Ben was communicative and trustworthy and although the house sold in 4 days, the comms and marketing was 100%, meaning that it was as painless as possible - noth...
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Comment on agent fees
Worth the fee even though it sold in 4 days.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £143,000
  • Max: £775,000

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Ian Roach Ian Roach
Office Manager
60 reviews

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Tracey Jones Tracey Jones
0 reviews

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Jane Down Jane Down
0 reviews

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James Cassidy - upload your photo James Cassidy
2 reviews

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Last updated at 2:27 PM 14/06/2016 by allAgents

Complaints Procedure

1. Michael Hardy Residential Estate Agents, a Member of The Property Ombudsman who is registered with the Property Ombudsman Redress Scheme, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally by the office manager and in the event that this is not satisfactory then the Managing Director, thereafter if we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write in the first instance to the Principal, Senior Partner or Director at the address as below:

Office Manager
Michael Hardy & Company
9 Broad Street
Wokingham, Berkshire RG40 1AU

3. Your complaint should be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below.

Neal Mackenzie
Managing Director
Michael Hardy & Company
9 Broad Street
Wokingham, Berkshire RG40 1AU

5. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 2:27 PM 14/06/2016 by allAgents

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