Mayhew Estates - Horsham, RH12

4.9/5 rating 40 reviews
  • 80% valuation accuracy
  • 98% recommend
  • 97% fee satisfaction
  • Shayne Goldsmith
    Shayne Goldsmith
  • James Harman
    James Harman
  • Chris Mayhew
    Chris Mayhew
  • Heidi Ashford
    Heidi Ashford
  • Chris Brown
    Chris Brown
  • Ben Greenfield
    Ben Greenfield
At Mayhew Estates we strive to ensure that our customer service and marketing strategies are the best there are. We pride ourselves on being friendly and approachable and always at hand to help. We understand that moving house is an extremely stressful time and it's our job to make sure the process runs as smoothly as possible. Mayhew Estates are totally independent, meaning we're not a part of a corporate machine. We employ experienced agents who live and work in the area so why not come and se Read full description...e us at the Horsham office to guarantee an excellent service.
Mayhew Estates

Envision House,5 North Street Carfax, Horsham
West Sussex
RH12 1XQ

01403276777
Jun 07,2017
Minithumbup
Shayne Goldsmith
Shayne Goldsmith
By: 'Russell & Sally'
Jun 07,2017
0 people found
this helpful
We were very pleased with the service we received from Shayne. He rang us every week to keep us informed of the progress of our sale & was very positive during the whole process especially towards the end as we were about to exchange. We have already recommended him to a friend who now has her home for sale with Mayhews....
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Comment on agent fees
Cheaper than some agents in horsham!
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May 31,2017
Minithumbup
Heidi Ashford
Heidi Ashford
By: 'Allan White'
May 31,2017
0 people found
this helpful
Heidi has been our lettings contact from the beginning of our association with Mayhews Lettings.I cannot fault her professionalism. She is both helpful and knowledgeable and takes the time to ensure that our rental agreement is successful. She is a credit to the company....
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Comment on agent fees
The fee arranged by Heidi was very fair.
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May 23,2017
Minithumbup
Shayne Goldsmith
Shayne Goldsmith
James Harman
James Harman
By: 'David'
May 23,2017
0 people found
this helpful
From the first presentation until completion, the help and support received from the Horsham branch, and Shayne and James in particular, was first class. Nothing seemed to phase them and they worked tirelessly to ensure that both my sale and my purchase went as smoothly as was possible under some difficult circumstances....
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Comment on agent fees
This Agent's fees - 1% of sale price - was the lowest of three quotes received, with no hidden extras.
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May 18,2017
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'James & Nikki'
May 18,2017
0 people found
this helpful
Having been disappointed with the service we had from a corporate agent last year (4 viewings, no offers) our experience with Mayhews could not have been more different. Within a couple of weeks, we had around 30 viewings and were in the fortunate position to have 6 offers. They clearly put the effort in to get as many viewings as possible, rather than relying on Rightmove to do their job. James and Shayne's service didn't stop there, and their advice on our purchase was extremely valuable and...
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Comment on agent fees
Competitive and fairly priced.
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May 16,2017
Minithumbup
Shayne Goldsmith
Shayne Goldsmith
James Harman
James Harman
By: 'K Turner'
May 16,2017
0 people found
this helpful
I found all the staff at Mayhews very helpful and approachable at all times. they dealt with any issues quickly and were happy to answer any silly questions I had. I was impressed at how they kept us up to date on progress with the chain, quick email responses and returning phone calls....
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Apr 19,2017
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'Becky'
Apr 19,2017
0 people found
this helpful
James was always positive and friendly. Returned calls and consistently gave assistance and advise. Would recommend. James and Mayhews to anyone....
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Comment on agent fees
The fees were reasonable
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Apr 05,2017
Minithumbup
James Harman
James Harman
By: 'Lindsey'
Apr 05,2017
0 people found
this helpful
I couldn't have asked for a better service, their customer care is excellent, great communication, always kept me updated and returned my calls, everyone in the office was able to answer any questions I had in relation to my sale....
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Comment on agent fees
fees were reasonable, competitive with other agents
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Mar 29,2017
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'Vernon Marsh'
Mar 29,2017
0 people found
this helpful
If you are looking for a reliable, trustworthy, friendly and good communicating company who takes the pain out of selling your property, I would strongly recommend Mayhews! We had a great experience from start to finish....
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Comment on agent fees
Very fair fees
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Mar 21,2017
Minithumbup
James Harman
James Harman
By: 'Laura'
Mar 21,2017
0 people found
this helpful
We couldn't have asked for a better service from James, he has made the moving process so straight forward and stress free. He always returns calls / messages and is so friendly. He has kept us in the loop the entire way and has worked really hard to ensure we got the best price for our property. I would 100% use Mayhews again...
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Comment on agent fees
Great, Exactly where they should be and they have definitely earned them
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Mar 07,2017
Minithumbup
Shayne Goldsmith
Shayne Goldsmith
By: 'Mr and Mrs Hillman'
Mar 07,2017
0 people found
this helpful
Shayne was absolutely fantastic from the first meeting all the way to exchange. He went above and beyond and always with a smile and a 'can do' attitude....
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Comment on agent fees
A very good deal
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Feb 24,2017
Minithumbup
Shayne Goldsmith
Shayne Goldsmith
By: 'SB'
Feb 24,2017
0 people found
this helpful
From the onset of marketing our property, Shayne has been highly approachable, dealing with queries in a timely and professional manner. He has supported us throughout this journey from day one. We have found all the staff at Mayhews office at Horsham to respond in a polite and professional manner....
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Feb 21,2017
Minithumbup
James Harman
James Harman
By: 'Jimena Brown'
Feb 21,2017
0 people found
this helpful
James was excellent. Considerate, relaxed, honest, respectful. Best agent we've met, not pushy and always friendly towards my toddler....
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Feb 03,2017
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'James Wallace'
Feb 03,2017
0 people found
this helpful
My wife and I have been delighted and impressed with the quality of service and professionalism James, Shayne and their team have delivered. Our experience has been a breath of fresh air compared with negative experiences from other agents in the area. We were on the market and had offers within two weeks of our initial meeting with James, and then had 29 viewing on our open day, which gave us confidence we received a fair marked price for our property. James and his team worked very hard for u...
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Comment on agent fees
Fees were fair and competitive.
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Jan 19,2017
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'Katie'
Jan 19,2017
0 people found
this helpful
We have exchanged and are moving to our new house in just a week! I really wanted to take the opportunity to thank and thoroughly recommend James and the team at Mayhew Estates for their professionalism and hard work in selling our house. We chose Mayhews after Shayne visited with us to explain their services and we have no regrets in doing so. In the first week of being on the market the team at Mayhews found us 15 viewings and within 10 days we had received 5 offers and accepted price that f...
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Comment on agent fees
Extremely reasonable given the huge amount of work the team put in to get us sold and the sale through.
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Jan 03,2017
Minithumbup
James Harman
James Harman
By: 'EmmaW'
Jan 03,2017
0 people found
this helpful
We were very happy with Mayhews and the service they provided. They were very friendly and approachable and I appreciated the fact I could ring them and 'vent' and it didn't seem like it was a problem for James. Nothing was too much trouble for them....
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Comment on agent fees
Unknown
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Dec 29,2016
Minithumbup
Shayne Goldsmith
Shayne Goldsmith
James Harman
James Harman
By: 'Mrs Ray'
Dec 29,2016
0 people found
this helpful
All staff were great. The chain proved very difficult but they always put our best our best interests first. Called always returned and messages replied to promptly. Would highly recommend....
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Comment on agent fees
Perfectly acceptable, they worked very hard!
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Nov 17,2016
Minithumbup
James Harman
James Harman
By: 'Andrew I'
Nov 17,2016
0 people found
this helpful
A truly fantastic experience with a significant amount of confidence / trust placed by James in my wife and I as buyers. Our sales journey was extremely complex with a complex purchase property and seller. Constantly kept informed and several recommendations were made to ensure the alignment was successful. I wish all agents were like James - breath of fresh air!...
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Oct 26,2016
Minithumbdown
By: 'Mr Goodfellow'
Oct 26,2016
0 people found
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This was not a good experience due to many mistakes made by this firm. The property was badly undervalued and only after a competitor phoned to say beware you are underpricing by a long way, did we ask for our price to be raised, and we were advised not to by Mr Mayhew. We insisted and still were still told not to go too high and we then got offers well above even our raised price. Mr Mayhew strongly encouraged us not to have any more agents quote and to sign up with him straight away citing...
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Comment on agent fees
fees were good, we did not see any lower ones offered.
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By: Chris Mayhew
Nov 30, 2016
View all comments (1)
Dear Mr Goodfellow, we are very sorry the service did not match your expectation, however we are pleased that we achieved a sale at the asking price for you and that your move was successful. We are also sorry that the solicitors we recommended did not live up to your expectation. ...
Oct 19,2016
Minithumbup
James Harman
James Harman
By: 'Macdee'
Oct 19,2016
0 people found
this helpful
Having had really bad experiences with other estate agents, I was delighted to meet Mr James Harman from your Horsham Branch. His calm professional manner reassured me and restored my faith in the estate agents role in selling my house. He remained regularly in touch and was very helpful with every aspect of the sale. I could not have received better service and am very happy with the whole team at Horsham. Thank you all so much for your input....
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Comment on agent fees
The fees were outlined very clearly to me at the first interview and having now concluded the sale I can say they were worth it! Obviously I would rather have paid 30p!, but am forced to admit that the agent worked really hard for this fee.
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Oct 12,2016
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'A Pullen'
Oct 12,2016
0 people found
this helpful
Both James and Shayne were helpful and professional in dealing with my sale. I would recommend Mayhews to friends and family....
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Comment on agent fees
About average
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Sep 26,2016
Minithumbup
James Harman
James Harman
By: 'Sophie'
Sep 26,2016
0 people found
this helpful
James has been incredibly helpful throughout the process of buying our property. The process has been quite lengthy but he has kept us up to date on progress throughout the process with a weekly phone call. He is easy to deal with, affable and efficient. I would have no hesitation to recommend him to anyone looking to buy or sell in the Horsham area....
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Sep 20,2016
Minithumbup
Shayne Goldsmith
Shayne Goldsmith
By: 'alex'
Sep 20,2016
0 people found
this helpful
Really nice chap, super professional and did a great job in selling and as it happens securing our new property. But the same could be said for all staff in the Horsham branch...
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Comment on agent fees
competitive
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Sep 20,2016
Minithumbup
James Harman
James Harman
By: 'Ian'
Sep 20,2016
0 people found
this helpful
James was really helpful throughout the whole process & always available to speak to. Understood when I put my flat on the market it might take me a while to find a suitable property & didn't put any pressure on once a sale had been agreed....
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Comment on agent fees
Average for the Horsham area
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Sep 14,2016
Minithumbup
James Harman
James Harman
By: 'Laura Matt and Maisie'
Sep 14,2016
0 people found
this helpful
James has been truly fantastic throughout our very turbulent house purchase. He really went the extra mile and without his professionalism and dedication I'm almost certain the happy ending we have would not have been a reality . He went beyond his duty, and out of all the solicitors and estate agents caught up in the chain, he was the one who brought it all together. He even offered to talk to our vile buyers for us ( very vile) to keep them from pulling out, despite this being the responsibili...
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Comment on agent fees
Good.
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Sep 12,2016
Minithumbup
James Harman
James Harman
By: 'Emma'
Sep 12,2016
0 people found
this helpful
It's been a long road but James has always kept me up to date with the situation. He is very good at keeping in contact, picking up the phone or calling back if necessary. Also he has a very friendly manner....
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Comment on agent fees
n/a
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Aug 31,2016
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'MCKEAN'
Aug 31,2016
0 people found
this helpful
Fantastic service and support from both James and Shayne, who continued to keep us up to date and informed in what was a difficult chain. Thank you!...
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Comment on agent fees
N/A
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Jul 24,2016
Minithumbup
James Harman
James Harman
By: 'M.Davies'
Jul 24,2016
0 people found
this helpful
I was exceptionally well looked after in the sale of my property through Mayhews. James did a fantastic job keeping the chain together after a couple of problematic chains fell through. The end result was that I achieved the full asking price and secured the property I had been after for nearly a year. I cannot recommend Mayhews highly enough for their service, humor and patience throughout the selling process....
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Comment on agent fees
Fe's represented the service received from the team.
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Jul 20,2016
Minithumbup
James Harman
James Harman
By: 'Colin'
Jul 20,2016
0 people found
this helpful
James was really easy to deal throughout the whole process. His communication was excellent, walked us through the various processes and was tenacious in chasing others in the chain to deliver the deal on time....
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Comment on agent fees
n/a
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Jul 12,2016
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'Mr Jeremy, Horsham'
Jul 12,2016
0 people found
this helpful
I would like to start my review be stating that we didn't use Mayhews for the sale of our home. The people we were buying from used Mayhews. During the sale process my wife became seriously ill. James Harman went above & beyond the call of duty and moved heaven & earth to get us into our new home before my wife started treatment. I would definitely use Mayhews if we ever moved again & I would highly recommend Mayhews to anyone considering moving home. Thank you James....
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Comment on agent fees
N/A
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May 09,2016
Minithumbup
James Harman
James Harman
Shayne Goldsmith
Shayne Goldsmith
By: 'Ann Seymour'
May 09,2016
0 people found
this helpful
Extremely efficient team, I cannot rate them highly enough and cannot thank them enough. The property was on the books for almost a year with another agent who for some reason made no progress. Within days of instructing Mayhews I received three offers. Since then they have kept me up to date by email and phone, they were reassuring and very good to deal with....
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Comment on agent fees
I was happy with the agreed percentage.
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Areas covered
  • Slaugham
  • Horsham
  • Handcross
  • Southwater
  • rh20
  • Mannings Heath
  • rh15
  • Faygate
  • rh16
  • Rusper
  • rh17
  • Warnham
  • rh11
  • Rudgwick
  • rh12
  • Broadbridge Heath
  • rh13
  • Bolney
  • rh14
  • Warninglid
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £179,950
  • Max: £740,000

Letting No data

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 25 1 12 0 0 0
Shayne Goldsmith Shayne Goldsmith
Sales Manager 21 reviews

About Shayne Shayne is one of our top sales advisors and now Sales Manager at our Horsham branch. He has a wonderful attitude and is always keen to assist his clients in finding their perfect home. Shayne joined M View full profile
James Harman James Harman
Assistant Manager 31 reviews

About James James Harman is a fantastic addition to the Horsham branch. He is incredibly hard working and is able to establish fantastic relationships with his customers to understand their moving needs. View full profile
Chris Mayhew Chris Mayhew
 3 reviews

About Chris Chris started his career in estate agency in the 1990s, working for a well-respected firm of estate agents in Wimbledon. Later that decade he managed various firms throughout Surrey and Sussex and in View full profile
Heidi Ashford Heidi Ashford
Lettings 15 reviews

About Heidi Heidi has been working in Estate Agency for more than 15 years, mainly London. Having worked in many positions across the sector, she brings a wealth of experience to the role. She has a strong backgr View full profile
Chris Brown Chris Brown
Lettings Manager 12 reviews

About Chris With over 15 years Financial Services experience Chris brings a range of skills to the role that adds a new dimension to the team. His drive and enthusiasm will help ensure you gain the best possible View full profile
Ben Greenfield Ben Greenfield
Sales Negotiator 0 reviews

About Ben Ben lives in Southwater and knows the Horsham and surrounding areas like the back of his hand. This local knowledge helps him match buyers to the right properties. Ben has a great attitude to work and View full profile
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Last updated at 10:42 AM 20/12/2016 by allAgents

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Last updated at 10:42 AM 20/12/2016 by allAgents

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Opening hours


  • Monday: 08:15 - 18:30
  • Tuesday: 08:15 - 18:30
  • Wednesday: 08:15 - 18:30
  • Thursday: 08:15 - 18:30
  • Friday: 08:15 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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