• Heidi Ashford
    Heidi Ashford
  • Chris Mayhew
    Chris Mayhew
  • Matthew Allen
    Matthew Allen
  • Katie George
    Katie George
  • Chris Brown
    Chris Brown
  • Ed Beagley
    Ed Beagley
  • Alex Manchev
    Alex Manchev
  • claim your profile
    Donna Townsend
At Mayhew Estates we strive to ensure that our customer service and marketing strategies are the best there are. We pride ourselves on being friendly and approachable and always at hand to help. We understand that moving house is an extremely stressful time and it's our job to make sure the process runs as smoothly as possible. Mayhew Estates are totally independent, meaning we're not a part of a corporate machine. We employ experienced agents who live and work in the area so why not come and se Read full description...e us at the Horley office to guarantee an excellent service.
Mayhew Estates

4 High Street Horley
Surrey
RH6 7AY

01293 775518


Properties for sale
Properties for rent
Jan 05,2018
Minithumbup
Chris Brown
By: 'RDC'
Jan 05,2018
0 people found
this helpful
Chris has been helpful and worked hard for us. He has kept us in the loop and communicated pretty reliably. In the end, he produced results that others failed to do...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 16,2017
Minithumbup
Chris Brown
Heidi Ashford
By: 'Subo'
Dec 16,2017
0 people found
this helpful
Both the above named staff and in addition Donna Townsend worked very professionally to find a suitable tenant for my property. A couple of unexpected problems at the property were dealt with quickly and efficiently and hopefully I will have well satisfied long term tenants....
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Comment on agent fees
Very competitive in a difficult market.
Was this helpful? Yes
Dec 04,2017
Minithumbup
Heidi Ashford
By: 'Martin'
Dec 04,2017
0 people found
this helpful
Heidi and the Mayhews team were great throughout when renting my property out for the first time, I would highly reccomend using them....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Ed Beagley
By: 'Paul Green'
Nov 29,2017
0 people found
this helpful
I received an excellent standard of service. All calls and queries were answered promptly, I was kept informed at each stage of the process and never felt pressured into making a decision. I felt that the advice offered was realistic and the status monitoring and feedback was excellent....
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Comment on agent fees
The Agent's Fees were competitive and given the volume and breadth of activity, represented great value for money.
Was this helpful? Yes
Nov 27,2017
Minithumbup
Katie George
By: 'Mrs Lines'
Nov 27,2017
0 people found
this helpful
Katie was the perfect agent. She was so helpful and patient and kept us updated every step of the way! Thank you Katie...
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Was this helpful? Yes
Nov 13,2017
Minithumbup
Katie George
By: 'Chris Fell'
Nov 13,2017
0 people found
this helpful
During this process, Katie was a breath of fresh air! Almost an extension of the solicitors as she was able to make contact with agents up and down the chain and regularly communicated back with updates. Really pleased Katie was involved....
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Comment on agent fees
Mayhews were not our Agents, but the Agents of the property we were buying.
Was this helpful? Yes
Nov 05,2017
Minithumbup
Ed Beagley
Alex Manchev
By: 'Emma'
Nov 05,2017
1 people found
this helpful
We had a great experience with Mayhews from the very first meeting. We decided there and then to have our house listed with Mayhews with the photos taken that very evening. We sold our house within the first few days which was great as we had already fallen in love with a house (also being sold by Mayhews) and desperately wanted to make an offer. Both Ed and Alex were great throughout the whole process and listened to any problems we had, dealt with surveyors and even walked our dog! A mortgage ...
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Comment on agent fees
These were a fair and competitive rate
Was this helpful? Yes
Oct 30,2017
Minithumbup
Heidi Ashford
Chris Brown
By: 'Simon Williams'
Oct 30,2017
0 people found
this helpful
Heidi and Chris were extremely professional and very helpful - From assessment visits to the rental flat and communication throughout the process the service was excellent....
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Comment on agent fees
Very good value for money with no quibbles about providing tenancy and rental services before forwarding a final invoice which was very reasonable
Was this helpful? Yes
Oct 28,2017
Minithumbup
Ed Beagley
Alex Manchev
By: 'Sue and Michael Jones'
Oct 28,2017
0 people found
this helpful
A first class service. Not only did they support us through the various practicalities related to the purchase of our property in Eastbourne but they were very willing to go the extra mile to make the process run as smoothly as possible. Through no Fault of Mayhew's we had a very bumpy ride at times. Alex (until he took annual leave) and then Ed came across as not only professional and experienced but kind and caring. They were quick to respond to queries and concerns and always kept us up ...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 28,2017
Minithumbup
Chris Brown
Donna Townsend
By: '#Settled in# Very Happy Family# Mayhews are THE BE'
Oct 28,2017
0 people found
this helpful
Chris, Donna and Heidi at Mayhews lettings in Horley are a true credit to Mayhews - Every aspect of moving into our new home has been professionally dealt with and their attention to detail and on going support since we moved in has been on Top Point. For and on behalf of my family and I, we just wanted to say Thankyou for making this whole process so stress free and simple - I can't rate Mayhews enough and as a result of all 3 members of the Lettings team, we have so quickly settled in :-)...
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Comment on agent fees
Good - Any agent fees we paid have been worth its weight in Gold (I'd have paid double for such a great service as we have received)
Was this helpful? Yes
Oct 27,2017
Minithumbup
Chris Mayhew
Katie George
By: 'Nick Corke'
Oct 27,2017
0 people found
this helpful
Very grateful for their professional approach and focus on achieving a good result for both parties involved. I am confident of their future involvement and have greatly appreciated the stress they have taken away from me. Also Matt on the sales. The market changed but l know he gave it a good crack. Well done Mayhews....
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Comment on agent fees
Yes fair
Was this helpful? Yes
Oct 24,2017
Minithumbup
Katie George
By: 'A.s'
Oct 24,2017
0 people found
this helpful
Katie has been unbelievably helpful, understanding and patient throughout this whole process. I couldn't have asked for anyone better and she is a huge credit to the company...
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Was this helpful? Yes
Oct 12,2017
Minithumbup
Chris Brown
Donna Townsend
By: 'L'
Oct 12,2017
0 people found
this helpful
Mayhews was recommended to us through a close friend who also uses them. I found Chris to be very professional and listened to what we wanted in matching tenants to our specification. After finding a tenant, we dealt we Donna primarily regarding the paperwork. Being a first time landlord, we found Donna to be very supportive and helpful in preparing us for the tenancy agreement. Again, she is also professional, friendly and assisted me by providing contacts for a separate property. We would no...
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Comment on agent fees
So far we are happy with cost of the Agent's fees and service provided.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Chris Mayhew
Donna Townsend
By: 'Chelsie'
Oct 11,2017
0 people found
this helpful
The Mayhews team were so helpful and understanding, Donna Townsend in particular was great. She made the whole process so easy and was always so reassuring. Thank you so much....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chris Mayhew
Oct 11, 2017
View all comments (1)
Hi Chelsie, thank you for your kind comments, its always great to know when you have provided a great service. I will pass your comments on to Donna! Thanks Chris ...
Sep 28,2017
Minithumbup
Chris Brown
By: 'Monika'
Sep 28,2017
0 people found
this helpful
Very professional, new answer for all the questions. Very helpful with our references and very helpful with all processe of renting our flat....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 14,2017
Minithumbup
Ed Beagley
By: 'Mr Gardener'
Sep 14,2017
0 people found
this helpful
The time taken to chase up solicitors and make sure the chain was intact was invaluable. Ed was always very quick to respond and provided an excellent service...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Katie George
By: 'Kirstin'
Sep 06,2017
0 people found
this helpful
We bought our property through Mathews 6 years ago and then sold through them a few weeks ago. We were both really happy with the support Mathews gave throughout the process, they were very informative, easy to talk to and always available. In particular Katie was a star, very patient and quick to answer our questions and concerns....
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Comment on agent fees
The fees were as we expected them to be neither expensive nor cheap. But felt like we got good value for money.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Chris Brown
By: 'Nicole'
Aug 31,2017
0 people found
this helpful
The letting of our property was handled very efficiently via Chris, Heidi and Donna and was a relatively pain-free process. Just received our pack and it is excellent with great inventory - very reassuring....
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Comment on agent fees
About standard.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Katie George
Ed Beagley
By: 'Curtis'
Aug 15,2017
0 people found
this helpful
We had a long and fraught sales process, with two buyers dropping out and a third buyer losing, then regaining, their buyer all while the market and confidence was dropping like a stone after the Brexit vote. Katie was in contact often, always did quickly whatever was needed and her calm, pleasant but determined approach meant we felt we could rely on her. Ed's experience and professionalism shone through and he made things happen when we were ready to give up. We felt we could genuinely trus...
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Comment on agent fees
Not the cheapest in the town, but extremely good value and they earned every penny. The house was sold quickly each time, queries and issues were dealt with quickly and professionally and the care we felt everyone at Mayhews took was exemplary.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Katie George
By: 'Mr & Mrs Montgomery'
Jul 28,2017
0 people found
this helpful
We are very happy to recommend Katie. Throughout the whole process, she has been friendly, approachable, proactive and reactive to anything we have asked of her, which is everything you need and want when going through the sale process. She's moved the whole process forwards with all parties with care and attention and we've been thoroughly impressed with her. Thank you Katie!!...
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Jul 28,2017
Minithumbup
Katie George
Matthew Allen
By: 'Mr EC, Horley'
Jul 28,2017
0 people found
this helpful
Mayhews sold my late mother's home. The service had been excellent from when I first engaged them. Very knowledgeable and friendly staff. Katie in particular is a star and kept me updated every step of the way. Highly recommended....
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Comment on agent fees
Very good fees providing excellent value for money.
Was this helpful? Yes
Jul 27,2017
Minithumbup
Katie George
By: 'Ashley Lewis'
Jul 27,2017
1 people found
this helpful
Katie was always there to help happy to chase things up for me whenever I needed. Kind and lovely lady thanks for all your help Katie xx...
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Comment on agent fees
Average
Was this helpful? Yes
Jul 18,2017
Minithumbup
Ed Beagley
Matthew Allen
By: 'Zena'
Jul 18,2017
0 people found
this helpful
Ed and Matthew have supported me all way. I have had a number of challenges to overcome with the sale and they have supported me through these. I would highly recommended them to anyone, I am a woman on my own and they have made sure that I was always supported. I would also like to say that Katy has been truly wonderful supportive and always followed up any queries I had with the so important return call. Thank you to you all....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 14,2017
Minithumbup
Heidi Ashford
Chris Brown
By: 'Ellis'
Jun 14,2017
0 people found
this helpful
Heidi and Chris has been our lettings contact from the beginning of our association with Mayhews from whom we purchased the property from.I cannot fault there professionalism and advised from sales to letting. They both are helpful and knowledgeable and would recommend there services 5*****...
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Comment on agent fees
Best rates around...
Was this helpful? Yes
Jun 05,2017
Minithumbup
Katie George
Katie George
By: 'Homeseller'
Jun 05,2017
0 people found
this helpful
Katie was helpful, and worked hard to sell our property. She was always there to answer any questions we had....
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Comment on agent fees
Fees are high, compared to online agents, but no higher than other high street agents
Was this helpful? Yes
May 09,2017
Minithumbup
Heidi Ashford
By: 'Mr and Mrs Happy'
May 09,2017
0 people found
this helpful
Moving is always stressful and is never without its problems. Heidi and the Mathews team were absolutely brilliant and helped us every step of the way. Can not recommend this company enough as they were a pleasure to deal with and still are....
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Comment on agent fees
Moving fees are never cheap however they were no more or less expensive than fees we discussed with other agents.
Was this helpful? Yes
May 04,2017
Minithumbup
Heidi Ashford
By: 'Tim'
May 04,2017
0 people found
this helpful
I have found Heidi most helpful through the whole process of renting. On Good Friday i had water pouring in through the ceiling and Heidi called me on the bank holiday to help. I have used Mayhews before and find them to be very helpful especially aftercare where as a lot of agencies are not interested after you have signed a contract. Thank you Heidi...
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Comment on agent fees
Fees were good
Was this helpful? Yes
May 04,2017
Minithumbup
Heidi Ashford
By: 'Hannah'
May 04,2017
0 people found
this helpful
Heidi has been very professional and very helpful in the letting procedure. She has advised us in all aspects and very very pleasant to deal with....
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Comment on agent fees
Ok agents feed
Was this helpful? Yes
Apr 06,2017
Minithumbup
Heidi Ashford
Chris Brown
By: 'Amit'
Apr 06,2017
0 people found
this helpful
Both Chris and Heidi from the Horley lettings branch have been great from the first moment. Having only purchased my home a short while before having to rent it due to a work assignment, i was very nervous about the kind of tenants i would end up with. Chris ensured my worries were addressed by finding the perfect tenants. Ever since, both Chris and Heidi have been great is any day to day dealings. I would highly recommend them....
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Comment on agent fees
Fees were clearly structured and tiered in a transparent way.
Was this helpful? Yes
Mar 03,2017
Minithumbup
Heidi Ashford
Chris Brown
By: 'Karen'
Mar 03,2017
0 people found
this helpful
Heidi and Chris have been absolutely brilliant, always had the time to talk to me and explain things as it is my first time of renting and needed help with what I needed to pay and when. Heidi was so efficient and quick sending out all the forms/referencing and it was all well explained. I would certainly recommend Mayhew lettings and my first experience of renting a good one, as they really helped me in securing the property that I wanted as the whole moving process was very stressful....
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Comment on agent fees
Compared to some agents they were much more reasonable.
Was this helpful? Yes
Areas covered
  • Crawley
  • Horley
  • Maidenbower
  • Salfords
  • Smallfield
  • Charlwood
  • Burstow
  • Woodhatch
  • Reigate
  • Redhill
  • Merstham
  • Dorking
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £108,000
  • Max: £715,000

Letting
  • Min: £0
  • Max: £180,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 13 0 28 2 10 1 0 0
Heidi Ashford Heidi Ashford
Lettings
18 reviews

About Heidi Heidi has been working in Estate Agency for more than 15 years, mainly London. Having worked in many positions across the sector, she brings a wealth of experience to the role. She has a strong backgr View full profile
Chris Mayhew Chris Mayhew
5 reviews

About Chris Chris started his career in estate agency in the 1990s, working for a well-respected firm of estate agents in Wimbledon. Later that decade he managed various firms throughout Surrey and Sussex and in View full profile
Matthew Allen Matthew Allen
9 reviews

About Matthew Matthew has been with Mayhews since the beginning, having previously worked as an estate agent covering Horsham where he grew up and later working for several firms across Surrey and Sussex. Matthew e View full profile
Katie George Katie George
11 reviews

About Katie Katie is a valuable member of our team in Horley who always strives to provide the best possible service to both buyers and sellers. This dedicated approach is what we demand at Mayhews View full profile
Chris Brown Chris Brown
Lettings Manager
18 reviews

About Chris With over 15 years Financial Services experience Chris brings a range of skills to the role that adds a new dimension to the team. His drive and enthusiasm will help ensure you gain the best possible View full profile
Ed Beagley Ed Beagley
Partner
6 reviews

About Ed Ed has been an Estate Agent for 20 years now in and around the Horley area. View full profile
Alex Manchev Alex Manchev
2 reviews

About Alex No description set View full profile
Donna Townsend Donna Townsend
3 reviews

About Donna No description set View full profile

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Last updated at 2:52 PM 30/10/2017 by allAgents

Complaints Procedure

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Last updated at 2:52 PM 30/10/2017 by allAgents

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