Mather Marshall
2.2/5, 40 reviews
30% recommended
75% lettings valuation accuracy
38% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 75% 38% £300 £1,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 2 1 19 3 0 1 0 0 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“estate agent review...”

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Jan 24,2023
Minithumbup
Danielle
By: 'Nat'
Jan 24,2023
0 people found
this helpful
Managed our rental property for 5+ years, handled everything to do with the tenant including eviction towards the end. The sales team took over and sold within 3 weeks. Great across the board, thanks....
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Was this helpful? Yes

“By far the worst letting agent...”

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Mar 23,2022
Minithumbdown
Paul
By: 'Selene L'
Mar 23,2022
2 people found
this helpful
Mather Marshall is by far the worst letting agent I have ever come across and I once stayed in a house where landlady came by every time before viewings to was black mold off the walls and bathroom floor nearly caved in. From roughly 15 rental ...
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Was this helpful? Yes
By: Robert Jones
Nov 06, 2023
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Marther marshall have blocked my e mails and refused to talk to me.They have made up legislation that doesn't exist. Beware,go elsewhere if you want a professional service. ...

“TERRIBLE EXPERIENCE ***......”

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Mar 13,2022
Minithumbdown
By: 'Reena Dixon'
Mar 13,2022
2 people found
this helpful
TERRIBLE EXPERIENCE with ***,director. Spoke to him about missing payments of rent on 10/03/2022. We are living in the property for the last 6 years never missing rent till last year. I am a victim of a scam which he did not believe. My mother passed away ...
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Was this helpful? Yes

“Terrible experience with mather mathews speci......”

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Feb 17,2022
Minithumbdown
Sarah
By: 'Sharon'
Feb 17,2022
2 people found
this helpful
Terrible experience with mather mathews specifically the agent i believe to be sarah and paul one of the directors. First of all Sarah was over 25minutes late to the appointment and then didn't have keys to get into the building. She made no attempt to ...
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Was this helpful? Yes
By: Sharon
Feb 23, 2022
View all comments (2)
It does correlate if you were being honest! Yes you offered me another viewing and then immediately withdrew that when i called both yourself and sarah out for being dishonest and point blank lying to me! Your professionalism is lacking beyond words! This complaint involves you therefore you should let another director handle it that would have been the professional way ....... ...

“No boiler for 18 days with a one year old. La......”

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Jan 14,2022
Minithumbdown
By: 'Leanne Tomlin'
Jan 14,2022
2 people found
this helpful
No boiler for 18 days with a one year old. Landlords, estate agents and contractors all blaming each other. Escalated it * and was told my rent would increase and was threatened with ending the tenancy. Nice man! Nothing but trouble with previous maintenance issues. Avoid at ...
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Was this helpful? Yes
By: Paul Mather
Jan 20, 2022
View all comments (1)
Thank you for your comments. I would like to address the comment regarding a rent increase. I did say to you that having reviewed your account regarding the heating situation, i noted that you are due a rent increase which was discussed before covid already and therefore by no means was this a threat but confirmation of a previous conversation. With regards the heating you were not without hot water as you had a functioning immersion heater ( confirmed by our independent contractor ) throug ...

“Patronising beyond belief…...”

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Aug 26,2021
Minithumbdown
By: 'El'
Aug 26,2021
2 people found
this helpful
Patronising beyond belief… Rang up asking to view a property and was denied one by a patronising woman on the other end of the phone who suggested “looking on Rightmove to find cheaper properties yeah?”. Obviously wouldn't have enquired about a viewing if I knew ...
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Was this helpful? Yes
By: Paul Mather
Oct 06, 2021
View all comments (1)
I am sorry to hear you were unhappy the way you have been dealt with. Every property we rent out we insure the rent for our clients, and the insurance company have very specific criteria on income. If you put down a holding deposit, and then we carry out the credit check and you do not meet the income criteria you will lose your deposit. Her intention was not to be patronising but to avoid you losing money, by informing you that based on your income you would need to look for something cheap ...

“Really let me down as a tenant...”

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Mar 19,2021
Minithumbdown
By: 'Sad ex tenant'
Mar 19,2021
1 people found
this helpful
As a tenant of over a year during covid lockdown. I paid £1050 a month as a single occupant whilst on furlough. Since handing my notice in to leave the property I have had nothing but a bad experience! I had no property check since the ...
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Was this helpful? Yes
By: Paul Mather
Oct 06, 2021
View all comments (1)
I am sorry to hear of your issues regarding what can only be described as a very difficulty period we have all gone through. Property inspections were halted during COVID to avoid spreading this dreadful disease and have only recommenced recently ( and in some cases tenants still prefer us not to enter unless 100% necessary ) With regards to the refund of your deposit, our role is represent the Landlord who instructs us to act on their behalf, and we base any deductions on the comparison of ...

“They know it all!!...”

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Jan 27,2021
Minithumbup
Danielle
By: 'Dennis'
Jan 27,2021
0 people found
this helpful
I viewed a handful of properties with Danielle who was able to give me all the info I needed for buying as investment. Was looking in a different area but she gave me advice on the areas and amount of rent I would get, very ...
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Was this helpful? Yes
By: Danielle
Mar 18, 2021
View all comments (1)
Thank you so much for your comments and we are glad that we were able to help in both Buying and Letting! ...

“absolutely disgusted by the lack of honesty. ......”

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Jan 14,2021
Minithumbdown
Staff
By: 'daniel'
Jan 14,2021
1 people found
this helpful
absolutely disgusted by the lack of honesty. They did not turn up to the apointment then they lied to me saying someone else booked the property Absolutely terrifying by the level of MAFIA in the UK property market and not only. When no REGULATED for ...
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Was this helpful? Yes

“Terrible Letting Staff...”

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Jun 19,2019
Minithumbdown
By: 'JS'
Jun 19,2019
1 people found
this helpful
Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always came back as 'landlord says no', only to find that a week later, the rent is reduced to what I offered!! This happened on 3 different ...
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Comment on agent fees
Horrendous fees, unjustifiable.
Was this helpful? Yes
By: Paul Mather
Jun 19, 2019
View all comments (2)
Having further investigated this, we have not reduced the prices on 3 properties either so the fact that we do not charge fees either this is either a “ fake posting “ or the wrong agent. Js I hope you manage to get to the bottom of your confusion and if you need help in renting property please feel free to get in contact Paul Mather ...

“Bordering on criminal incompetence...”

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Feb 18,2019
Minithumbdown
By: 'Disgruntled'
Feb 18,2019
6 people found
this helpful
Unprofessional, rude, illegal, deceptive, and incompetent. If you are considering renting PLEASE PLEASE save yourselves the hassle, grief, humiliation, frustration, and criminal living conditions. Even with council intervention they persist in their unacceptable business practices. PLEASE consider absolutely ANY other estate agents....
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Comment on agent fees
No issue with fees
Was this helpful? Yes

“I have paid these people for top management of my property. I have received diabolical service. I have been insulted publically by a 'director'...”

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Nov 15,2018
Minithumbdown
Staff
By: 'Floor'
Nov 15,2018
2 people found
this helpful
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but ...
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Comment on agent fees
I paid for their top service and received very poor service.
Was this helpful? Yes

“WORST AGENTS EVER!!!!...”

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Aug 06,2018
Minithumbdown
By: 'WORST'
Aug 06,2018
2 people found
this helpful
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, ...
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Comment on agent fees
BAD - overcharge and don't know what their doing
Was this helpful? Yes

“Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and FrustratingI ......”

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Feb 26,2018
Minithumbdown
By: 'Naina'
Feb 26,2018
4 people found
this helpful
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not ...
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Comment on agent fees
Over priced
Was this helpful? Yes

“I have received highly professional service from Mather Marshal Hatfield ......”

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Nov 27,2017
Minithumbup
Maggie
By: 'Xavier'
Nov 27,2017
0 people found
this helpful
I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any message....
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Comment on agent fees
good
Was this helpful? Yes

“I have just had a terrible experience with Mather Marshall ......”

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Jul 20,2016
Minithumbdown
Jack
By: 'Nick'
Jul 20,2016
7 people found
this helpful
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in ...
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Was this helpful? Yes

“This is a warning to all prospective tenants who are ......”

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Oct 14,2015
Minithumbdown
Debbie
By: 'Frustrated'
Oct 14,2015
5 people found
this helpful
This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ...
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Was this helpful? Yes

“I have never dealt with more unhelpful and unprofessional people ......”

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Sep 20,2015
Minithumbdown
Kerry
By: 'Jim'
Sep 20,2015
3 people found
this helpful
I have never dealt with more unhelpful and unprofessional people then these so called agents. My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to ...
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Was this helpful? Yes

“We found that right from the beginning they did not ......”

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Aug 28,2015
Minithumbdown
james
By: 'John'
Aug 28,2015
5 people found
this helpful
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never ...
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Was this helpful? Yes

“WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY ......”

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Nov 18,2014
Minithumbdown
By: 'BanMatherMarshall'
Nov 18,2014
1 people found
this helpful
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are ...
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What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
Attached Filesnbsp;
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
Was this helpful? Yes

“This very rude estate agents will try to keep as ......”

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Oct 14,2014
Minithumbdown
By: 'name12344'
Oct 14,2014
5 people found
this helpful
This very rude estate agents will try to keep as much of your deposit as possible. Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch ...
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Was this helpful? Yes

“I am writing to thank mather marshall once again for ......”

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Jan 07,2014
Minithumbup
Duncan
By: 'claireb'
Jan 07,2014
0 people found
this helpful
I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to ...
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Was this helpful? Yes

“Worst company I have ever dealt with! They getting nothing ......”

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Dec 19,2013
Minithumbdown
By: 'Bob'
Dec 19,2013
3 people found
this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn't want to have to put up with the awful service we had ...
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What agent could do to change your mind?
Get new employees
Attached Filesnbsp;
Was this helpful? Yes
By: Debbie Norris
Jan 06, 2014
View all comments (1)
Hi very concerned that you found your experience unprofessional and the staff rude, I would like to look into this matter could you please enlighten me further by emailing me direct so I can address the situation [email protected], as we cannot comment on the above until we know the circumstances of your complaint. many thanks ...

“I rented a bedsit from this agent in 2009. From start ......”

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Oct 18,2013
Minithumbdown
By: 'Matt'
Oct 18,2013
4 people found
this helpful
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the ...
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Was this helpful? Yes

“My husband and I have used Mather Marshall happily for ......”

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Oct 18,2013
Minithumbup
By: 'Kathryn'
Oct 18,2013
0 people found
this helpful
My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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Was this helpful? Yes

“I have dealt with Debbie Norris for 17 years firstly as ......”

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Sep 04,2013
Minithumbup
Debbie
By: 'Michelle'
Sep 04,2013
0 people found
this helpful
I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very ...
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Was this helpful? Yes

“As a person new to the lettings industry back in 2004 ......”

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Sep 04,2013
Minithumbup
By: 'Joy'
Sep 04,2013
0 people found
this helpful
As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. ...
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Was this helpful? Yes

“My rental property is fully managed by Mather Marshall and ......”

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Sep 03,2013
Minithumbup
Debbie
By: 'Gill'
Sep 03,2013
0 people found
this helpful
My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous 'difficult' tenants on my ...
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Was this helpful? Yes

“Have worked with Mather Marshall for 10 years and they are ......”

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Sep 03,2013
Minithumbup
By: 'DK'
Sep 03,2013
0 people found
this helpful
Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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Was this helpful? Yes

“Good afternoon :)Hatfield is an area where a lot of ......”

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Sep 03,2013
Minithumbdown
By: 'Unhappy'
Sep 03,2013
2 people found
this helpful
Good afternoon :) Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather ...
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What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking "Sorry, I did not get your name?" Or "Sorry, who is this I am speaking to?" Instead of "...and who are you?" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.
Attached Filesnbsp;
Was this helpful? Yes
By: Debbie Norris
Sep 03, 2013
View all comments (1)
HI I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to the tenants and their guarantors. We also run through the fees whilst the students are reserving the property. Also our fees are also on our website hatfieldstudentlettings.com. So I do feel your comments are unjust. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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