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    Philomena Masella
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    Chole Harfleet
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Masella Coupe Estate Agents

17 High Street Godalming
Surrey
GU7 1AZ

01483 860363

Nov 17,2016
Minithumbdown
By:
Nov 17,2016
0 people found
this helpful
Dreadful lettings service. Charge extortionate fees which they do not make available nor provide an explanation about how they are calculated even when requested (watch out for the £210 check out fee charged to tenants which they like to surprise you with once you have vacated the property). Poor response to maintenance issues at the property despite the landlord paying Masella Coupe to manage these (a broken shower took them over a month to sort out, blocked drains spilling sewage were no...
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Comment on agent fees
Disproportionately high, hidden and unclear, would recommend asking for them upfront including any check out fees/end of tenancy fees.
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Apr 18,2014
Minithumbdown
By:
Apr 18,2014
4 people found
this helpful
Seriously don\'t use this agent...and oh dear poor you if you have and it is managed by this individual. The rest of them (despite a few being related to the owner) seem to be ok but this one has a complete lack of competence....
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What agent could do to change your mind?
Given me back at least part of the three deposits I have given them, repaired houses when asked, not left me without heating or hot water or an oven for two years running at xmas, not expected me to come up with moving costs when they moved me out a house under the pretence it had been sold (only to find out is now rented by 4 tenants paying double the rent I was, poor blokes). not charged extorsionate fees, dropped the curb to my previous residence like was meant to be done before I moved in (I have now moved out and its still not done despite being paid for by my landlord and despite me paying extra rent for them to agree this) Theres an awful lot this agent could have done over the years and as a reliable tenant of 5 years I can honestly say i would never recommend them to anybody.
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Jul 31,2013
Minithumbdown
By:
Jul 31,2013
4 people found
this helpful
Very poor service & marketing. Rented a property through them and the highlights were: - Windows had large gaps around the edges and let in drafts - Woefully inadequate and inefficient old heating system - Extremely noisy neighbours (we had asked in advance and were told the neighbours were quiet) - Very poor state of decorative order, much worse than on first inspection (was advertised as "well presented") - Missing tiles on roof not fixed - Landlord latterly refused to an...
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Jul 12,2013
Minithumbdown
By:
Jul 12,2013
4 people found
this helpful
Awful agent. Please save yourself a lot of hassle and stay away!! They lied to us about the landlord, property . First day we had a GAS LEAK! Boiler doesn\'t comply with safety regulations - water leaking our of kitchen roof! Locks on house broken couldn\'t lock up house for a week!! Cook , shower, bath , plug shockers not working in bedroom . All these problems in the first month....called Agent and was told its not their problem!!!!!! - avoid!!!!...
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Jun 24,2013
Minithumbdown
By:
Jun 24,2013
6 people found
this helpful
If I was to describe this agency in less than 5 words, it would be - extremely incompetent and deceitful. Masella Coupe have lied to us and the landlord (who we get on well with) on numerous occasions and did not hesitate to enter our house without any notice - in breach of our tenancy agreement. They obtained the key by deceipt and simply let themselves in assuming nobody would be in on that day. Luckily, one of us was there to confront them. Avoid at all cost!...
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Feb 12,2013
Minithumbdown
By:
Feb 12,2013
6 people found
this helpful
Appalling customer service. Avoid this Estate Agent at all costs ! 5 weeks to fix the main property heater over Dec 2012/ Jan 2013. The heater was not in working order despite that being a contractual obligation. Resulted in living in cold damp conditions with mold developing on the walls and around the widow frames. Made worse by the fact that my elderly parents, who came to stay over the holiday period - had to endure the appalling conditions. Uncaring, not interested in customers welfare. ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Philomena Masella - upload your photo Philomena Masella
1 reviews

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Chole Harfleet - upload your photo Chole Harfleet
1 reviews

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