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Masella Coupe Estate Agents

3 Bridge Street Godalming
Surrey
GU7 1HY

01483 860696

Jun 06,2014
Minithumbdown
By:
Jun 06,2014
4 people found
this helpful
Absolutely terrible service, poor communication, massively inflated fees vs other agents in and around Guildford (word on the street being the owner got caught in a property scam and is trying to claw back the cash he lost!) Not very understanding and dam right rude in most dealings, no customer service finesse whatsoever. And in fact their ad for the property was incorrect so we've rented a property not as described and the landlord just doesn't care either....
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What agent could do to change your mind?
They could reduce their outrageous fees, be more honest and open with customers and actually offer support and advice rather than having a \'tough shit. Deal with it\' kind of attitude.
Was this helpful? Yes
Aug 07,2012
Minithumbdown
By:
Aug 07,2012
2 people found
this helpful
Very good at finding tenants but very poor at managing the rental and tenants. Very poor at keeping customers informed, no advise once the tenant stoped paying rent, no proactive action to sort out problems, long wait for replies to emails and no responce to emails marked as complaints to the manager....
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What agent could do to change your mind?
They need to have a lettings manager who looks after the whole account instead of different people who pass issues on to others. They need to repsond to emails and provide advise when there are tenant problems. They need to keep their landlords informed and not wait to be chased. They need to monitor rents coming in to ensure they are paid on time and advise their landlords when there is a problem along with how they propose to deal with it. There is no management although they are happy to charge a managment fee.
Was this helpful? Yes
May 20,2011
Minithumbup
By:
May 20,2011
0 people found
this helpful
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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