By : 'Debbie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : YO41
29 Apr 2021
People found this helpful0
From Angela putting our house on the market we only had to wait a week before we had two potential buyers and offers in the bag! The sales process was very easy with Martin and Co and they were extremely patient and professional from start to finish. Harry and Andy made sure that the inevitable... Read Full Review
Services : Sales( As a Vendor )Date: 28th Apr 2021
From Angela putting our house on the market we only had to wait a week before we had two potential buyers and offers in the bag! The sales process was very easy with Martin and Co and they were extremely patient and professional from start to finish. Harry and Andy made sure that the inevitable last minute wobbles with solicitors were dealt with quickly and efficiently. We would strongly recommend using Martin and Co to sell your home ?
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There are not enough words to ...
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5 Star Review
By : 'Rashad' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : YO31
12 Feb 2021
People found this helpful0
There are not enough words to describe how much they made the process of finding a home easy and enjoyable .
I strongly recommend... Read Full Review
Thank you so much, we really appreciate your kind words - our team work very hard and it is great for them to get recognition like this! Thank you...
The agents of Martin and Co ...
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2 Star Review
By : 'TenantSP' Services : Letting( As a Tenant ) Rent PCM : £600 Would you recommend ? : No Postcode : YO23
6 Dec 2017
People found this helpful0
The agents of Martin and Co were very nice face to face but I am very disappointed with their general behaviour. When they have to charge money they are very fast but to give the bond back or fix damages or contact the landlord to fix the damages they are extremely slow. More than one month to get... Read Full Review
Comments on Agent Fees
I don't know the average fees for other agencies so I don;t have an opinion
Services : Letting( As a Tenant )Date: 6th Dec 2017
The agents of Martin and Co were very nice face to face but I am very disappointed with their general behaviour. When they have to charge money they are very fast but to give the bond back or fix damages or contact the landlord to fix the damages they are extremely slow. More than one month to get the bond back and up to 6 months to fix a leaking bath!!
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I have dealt with Martin ...
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5 Star Review
By : 'Customer' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : LS26
14 Jan 2014
People found this helpful0
I have dealt with Martin & Co for some time now. They are competitively priced, extremely quick in reacting to my needs, and those of my tenants, and their knowledge of the industry is second to none. For me, the most important thing is that I trust Martin & Co implicitly. The friendly,... Read Full Review
Services : Letting( As a Owner )Date: 14th Jan 2014
I have dealt with Martin & Co for some time now. They are competitively priced, extremely quick in reacting to my needs, and those of my tenants, and their knowledge of the industry is second to none. For me, the most important thing is that I trust Martin & Co implicitly. The friendly, high quality service they provide means that I can't imagine going elsewhere!
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I used the newly formed Sales ...
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5 Star Review
By : 'Steve' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : YO31
10 Jan 2014
People found this helpful0
I used the newly formed Sales division to sell my 2 bedroom apartment in York. They performed a very quick valuation, and found a buyer within a week! The manager (Jayne Morgan) was brilliant throughout, keeping me informed on a regular basis, chasing both sets of solicitors, and contacting the... Read Full Review
Services : Sales( As a Vendor )Date: 10th Jan 2014
I used the newly formed Sales division to sell my 2 bedroom apartment in York. They performed a very quick valuation, and found a buyer within a week! The manager (Jayne Morgan) was brilliant throughout, keeping me informed on a regular basis, chasing both sets of solicitors, and contacting the buyer to ascertain progress. Without Jayne's diligence and tenacity, I believe I could have lost the buyer, as unfortunately my solicitor was very inefficient. I will definitely be using Martin & Co again to sell my oher apartment in Selby, and would recommend them to any potential seller.
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First time I have rented a ...
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4 Star Review
By : 'Bob' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : YO23
9 Jan 2014
People found this helpful0
First time I have rented a property from Martin & Co. Staff are very friendly and helpful, and all property management issues have been dealt with to a professional standard in a reasonable... Read Full Review
Services : Letting( As a Tenant )Date: 9th Jan 2014
First time I have rented a property from Martin & Co. Staff are very friendly and helpful, and all property management issues have been dealt with to a professional standard in a reasonable timeframe.
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Martin and Co York, have ...
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5 Star Review
By : 'John' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : YO30
10 Dec 2013
People found this helpful0
Martin and Co York, have provided me with an excellent level of service, Lesley always keeps me up to date with my properties and Michelle handles all my financial statements every month with precise detail of rents and expenditures, which allows me to keep my own records up to date. Very satisfied ... Read Full Review
Services : Letting( As a Owner )Date: 10th Dec 2013
Martin and Co York, have provided me with an excellent level of service, Lesley always keeps me up to date with my properties and Michelle handles all my financial statements every month with precise detail of rents and expenditures, which allows me to keep my own records up to date. Very satisfied with there service for the last 5 years.
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I have used Martin & Co ...
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5 Star Review
By : 'Ralph' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : YO31
10 Dec 2013
People found this helpful0
I have used Martin & Co to find my properties for over 7 Years and would always recommend them to anybody! Both me and my friends have nothing but positive reviews for Martin & Co! Keep up the good... Read Full Review
Services : Letting( As a Tenant )Date: 10th Dec 2013
I have used Martin & Co to find my properties for over 7 Years and would always recommend them to anybody! Both me and my friends have nothing but positive reviews for Martin & Co! Keep up the good work.
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We have dealt with the York ...
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5 Star Review
By : 'Malcolm' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : YO
9 Dec 2013
People found this helpful0
We have dealt with the York office for over 3 years and we have found them both helpful and efficient in managing our property. The staff are friendly and proactive.
We would recommend them with... Read Full Review
Services : Letting( As a Owner )Date: 9th Dec 2013
We have dealt with the York office for over 3 years and we have found them both helpful and efficient in managing our property. The staff are friendly and proactive. We would recommend them with reservation.
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I have used Martin & Co ...
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5 Star Review
Mike
By : 'Steve' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : YO31
5 Dec 2013
People found this helpful0
I have used Martin & Co for 2 of my properties, they provide an excellent service and their charges are very reasonable. I have had a few issues with one of my tenant's, and Martin & Co reacted quickly and efficiently to get these resolved. I would have no hesitation in recommending them... Read Full Review
Services : Letting( As a Owner )Date: 5th Dec 2013
I have used Martin & Co for 2 of my properties, they provide an excellent service and their charges are very reasonable. I have had a few issues with one of my tenant's, and Martin & Co reacted quickly and efficiently to get these resolved. I would have no hesitation in recommending them to prospective landlords. I am now using their Sales office to sell one of my apartments!
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I was Martin&Co Yorks ...
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5 Star Review
By : 'David' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : YO23
2 Dec 2013
People found this helpful0
I was Martin&Co Yorks first landlord. I don't think I need to say much more being With still 10 years later. I can ring and speak direct to The manager if I need, any issues never get past Michael and Lesley though. I have my properties on a managed basis and they are superb at finding me new, ... Read Full Review
Services : Letting( As a Owner )Date: 2nd Dec 2013
I was Martin&Co Yorks first landlord. I don't think I need to say much more being With still 10 years later. I can ring and speak direct to The manager if I need, any issues never get past Michael and Lesley though. I have my properties on a managed basis and they are superb at finding me new, quality tenants that usually stay longer than the basic 6 months.
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Having been a taken a ...
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5 Star Review
By : 'Peter' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : YO23
29 Nov 2013
People found this helpful0
Having been a taken a Property with Martin & Co (York) a few years ago I had no hesitation in going to them again when i was looking for another Property to rent. The staff were incredibly helpful and listened to exactly what I wanted and needed,. I couldn't recommend Martin & Co York... Read Full Review
Services : Letting( As a Tenant )Date: 29th Nov 2013
Having been a taken a Property with Martin & Co (York) a few years ago I had no hesitation in going to them again when i was looking for another Property to rent. The staff were incredibly helpful and listened to exactly what I wanted and needed,. I couldn't recommend Martin & Co York enough.
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Martin & Co have ...
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5 Star Review
By : 'Janet' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : YO1
19 Nov 2013
People found this helpful0
Martin & Co have consistently delivered a high quality service for me over more than a five year period. Together we have built up a great partnership and this is truly the way forward for fast trouble free letting. I know that each staff member is approachable, extremely helpful and... Read Full Review
Services : Letting( As a Owner )Date: 19th Nov 2013
Martin & Co have consistently delivered a high quality service for me over more than a five year period. Together we have built up a great partnership and this is truly the way forward for fast trouble free letting. I know that each staff member is approachable, extremely helpful and dedicatedly hard working. I can because of this relax totally. iI came to Martin & Co having tried other Agents and each one turned out to be a disaster. Now, I can rely on the job being done professionally with a great element of personal service. I can honestly say that martin & Co have gone more than the extra mile to deliver outstanding service. I especially like Martin & Co because they are so fair and correct in their professional obligations to the tenants. Also any problems and I get instant support and help. they are the best!
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I don't know where to start. ...
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1 Star Review
By : 'Fed' Services : Letting( As a Owner ) Would you recommend ? : No
14 Apr 2012
People found this helpful5
I don't know where to start. Clearly we doubt the phrase 'customer service' is on their list of don'ts when they train their staff if they even train them at all, other than to tell them that the bottom line is profit maximisation for as little effort as possible. It was not clear to us that the... Read Full Review
Services : Letting( As a Owner )Date: 14th Apr 2012
I don't know where to start. Clearly we doubt the phrase 'customer service' is on their list of don'ts when they train their staff if they even train them at all, other than to tell them that the bottom line is profit maximisation for as little effort as possible. It was not clear to us that the things which would normally be included in a 10% management fee are charged as extras and other things which were supposed to be done were not done until they were reminded of them (eg gas certificate, periodic inspections, inventory). A detailed inventory had been prepared and provided by us but they refused to use this as they 'outsourced' the checking in/out process to an outside company! This was charged to us for £80 and £60 respectively and despite several phone calls and emails requesting copies of the report none was ever received. The first tenant they found stopped paying their rent. What a disaster, they said that they could not do anything. When it was clear that the tenant was being paid rent allowance directly we had to tell them that they could apply to have this paid directly. These tenants were also in breach of their agreement by having a dog (more of this later). When the time came for them to finally move out (still owing rent) Martin & co did nothing to help us remove them and even suggested that we let them stay on even though there was no chance of getting the rent. Of course once they did move out Martin & co made sure that they took all their charges from the deposit owed and had cleaning done at inflated cost. There was nowhere near enough deposit to cover the rent owed but they took their money leaving us £500 short! We were renting a house at the time and our letting agent was appalled when we told them about Martin & co's working methods. Unfortunately as we were in the middle of moving house ourselves and they found another tenant we let them manage the property again and were it not for the fact that we live so far away from the property we would not have gone ahead with them but felt we had no choice. Also, at this stage we were unaware of the state the house had got into, due to their incompetence, as we did not get a chance to visit it and do our own inspection and maintenance as we would have liked. For the next year maintenance jobs kept coming up to be repaired at inflated prices with the same problems repeated. This rang alarm bells but they fobbed us off saying jobs had been done. When we finally got to see the house when the second tenant left we were appalled. The previous tenant had cracked the bathroom sink (how doesn't bear thinking about) their dog had completely ruined the laminate in the conservatory and chewed the stair carpet, some curtains were filthy and marked. The garden shed was full of rubbish left by the first tenant which we had paid to be removed the year before! At this stage the elusive inventory from the year before was produced with details about these items! Other items were missing, proving that the original inventory had not been checked if it existed at all. Yet, periodic inspection reports had stated that the house was in good order, clean and being looked after. Clearly nothing was ever checked by Martin & co staff and certainly not the maintenance work eg we had just paid for a leaking central heating pipe to be repaired and the plumber had ripped open the boxing around it and just left it, they offered to get someone else to repair this at further cost of course. All the maintenance people we got in (including the plumber who had always done our repairs before) were appalled at the high cost and poor workmanship. Our conclusion is that Martin & co use incompetent contractors or that the contractors know they won't be checked and take advantage. This experience has put us off ever using letting agents again, I know there are good ones out there but we won't take the risk again. My advice is to avoid this one like the plague and check reviews and get other landlord testimonials if you can before signing a contract.
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