By : 'Louise' Services : Letting( As a Tenant ) Rent PCM : £1250 Would you recommend ? : No Postcode : CF24
2 May 2023
People found this helpful0
After mixing up our details with another tenant who was having trouble with the police, we had the police knocking on our door at 2am. Ms Webber had given our details to the police in place of a problem tenant. After calling nearly constantly from Saturday night, only on Wednesday did she take our... Read Full Review
Services : Letting( As a Tenant )Date: 2nd May 2023
After mixing up our details with another tenant who was having trouble with the police, we had the police knocking on our door at 2am. Ms Webber had given our details to the police in place of a problem tenant. After calling nearly constantly from Saturday night, only on Wednesday did she take our call. She gave a very forced apology before saying she had to go. When I asked for this apology in writing, it was refused. When I followed up by email asking for this apology in case there were any future problems with the police, this was ignored. So were three other emails. I just want to protect our family in the event that her mistake brings more trouble to our door, and I can’t even get a reply. I would rather be homeless than ever risk renting through this company again.
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Worst landlord experience I ...
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1 Star Review
By : 'Denzel' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : CF10
2 May 2023
People found this helpful0
Worst landlord experience I think it is possible to have. Be careful to read the fine print in your service contract. Never... Read Full Review
Services : Letting( As a Owner )Date: 2nd May 2023
Worst landlord experience I think it is possible to have. Be careful to read the fine print in your service contract. Never again.
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Selfish, Uncaring and ...
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1 Star Review
Astrid
By : 'Jonathan' Services : Sales( Prospective Vendor/Buyer ) Sold price : £130000 Would you recommend ? : No Postcode : CT1
25 Feb 2023
People found this helpful0
Selfish, Uncaring, Disgraceful service.
I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that:
“My daughter is ill so going away is a problem, so I can only do so if it’s... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 25th Feb 2023
Selfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do so if it’s essential.”
When I was outside the property, she rang to say that the tenant had gone away and that she could not show me the flat.
Either extremely naive or I think just appalling. She should have known that the tenant had nothing to gain from the viewing and made extra special efforts to ensure that my viewing would go ahead.
To add salt into an already open and bleeding wound, Astrid started talking about how it inconvenienced her also. Incomparable as her journey from the office to the property was only 7 minutes. And all on her time as an employee not her personal time nor expense.
She refused to meet me at the property rather than just discuss this with me stuck on the street over the phone.
Not unreasonably, I used an expletive and put the phone down.
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This company does not know ...
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1 Star Review
By : 'Trisha' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : CF23
8 Feb 2023
People found this helpful1
This company does not know how to protect deposits in accordance with the law.
They're conduct is unethical and unprofessional.
They are not accountable for their mistakes and impact all parties finically due to their misconduct.
Landlords these agents are mismanaging your... Read Full Review
Services : Letting( As a Tenant )Date: 8th Feb 2023
This company does not know how to protect deposits in accordance with the law.
They're conduct is unethical and unprofessional.
They are not accountable for their mistakes and impact all parties finically due to their misconduct.
Landlords these agents are mismanaging your properties and charging you extortionate fees in the process.
COWBOY ROGUE AGENTS AVOID AT ALL COSTS
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I have used Martin and CO for ...
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5 Star Review
Henry
By : 'AT' Services : Sales( As a Vendor ) Sold price : £135000 Would you recommend ? : Yes Postcode : CF24
12 Dec 2022
People found this helpful0
I have used Martin and CO for a number of years both for rental and a sale most recently.
I have always found them efficient and effective always promptly answering questions and providing updates.
I highly recommended service with a professional outlook and... Read Full Review
Services : Letting( As a Owner )Date: 29th Jul 2022
£337 + vat to draw up a tenancy agreement which is a standard contract with mine and my tenant details added. Extortionate fees!
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Martin & Co Cardiff ...
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5 Star Review
By : 'JJ' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CF10
28 Oct 2021
People found this helpful0
I have used Martin & Co Cardiff for several years to manage a property I have that I let out. They are great at communicating anything to me, and swift to sort out any issues with tenants. We recently had a new tenant move in and replaced some of the old furniture in the few days the... Read Full Review
Services : Letting( As a Owner )Date: 28th Oct 2021
I have used Martin & Co Cardiff for several years to manage a property I have that I let out. They are great at communicating anything to me, and swift to sort out any issues with tenants. We recently had a new tenant move in and replaced some of the old furniture in the few days the property was empty. Martin & Co sorted it all in time for the new tenants. I like not having to worry about anything and would recommend them.
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We are really pleased with ...
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5 Star Review
Henry
By : 'Hamed' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CF3
17 Sept 2021
People found this helpful0
We are really pleased with Martin & Co Cardiff service. Excellent and professional state agency. Henry always helped us giving us the support and guidance we needed and offered best service including professional pictures. Stephanie booked the views and worked very efficiently. It... Read Full Review
Services : Sales( As a Vendor )Date: 17th Sep 2021
We are really pleased with Martin & Co Cardiff service. Excellent and professional state agency. Henry always helped us giving us the support and guidance we needed and offered best service including professional pictures. Stephanie booked the views and worked very efficiently. It didn't take long until we had our firs offer. We are really grateful and highly recommended them.
Hamed.
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Henry @ the Cardiff branch ...
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5 Star Review
Henry
By : 'Kerry' Services : Sales( As a Vendor ) Sold price : £164500 Would you recommend ? : Yes Postcode : CF3
6 Sept 2021
People found this helpful0
Henry @ the Cardiff branch was excellent. Really helped guide us through the process and was always available at the end of the phone when we had questions. Was a pleasure dealing with Martin & Co they really seemed to care about their customers. Thank you for making our journey a-lot... Read Full Review
Henry @ the Cardiff branch was excellent. Really helped guide us through the process and was always available at the end of the phone when we had questions. Was a pleasure dealing with Martin & Co they really seemed to care about their customers. Thank you for making our journey a-lot smoother!
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Great estate ...
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5 Star Review
Henry
By : 'Robert' Services : Sales( As a Vendor ) Sold price : £175000 Would you recommend ? : Yes Postcode : CF10
16 Aug 2021
People found this helpful0
Henry worked really hard to get my sale completed, which through no fault of his took over five months.
Very impressed by the dedication and determination of this agency, I can't recommend them highly enough!
Great service and sales follow up, they work tirelessly for their clients.
I... Read Full Review
Services : Sales( As a Vendor )Date: 15th Aug 2021
Henry worked really hard to get my sale completed, which through no fault of his took over five months.
Very impressed by the dedication and determination of this agency, I can't recommend them highly enough! Great service and sales follow up, they work tirelessly for their clients.
I thoroughly recommend this estate agency.
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The most incompetent letting ...
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1 Star Review
By : 'Jo' Services : Letting( As a Tenant ) Rent PCM : £450 Would you recommend ? : No Postcode : CF10
11 Aug 2021
People found this helpful0
Probably the worst letting agency and staff I’ve ever dealt with. What letting agency do you physically contact for nearly 6 months (phone calls and emails) but they’re so incompetent they can’t give you back your deposit and then charge you for issues that were... Read Full Review
Services : Letting( As a Tenant )Date: 11th Aug 2021
Probably the worst letting agency and staff I’ve ever dealt with. What letting agency do you physically contact for nearly 6 months (phone calls and emails) but they’re so incompetent they can’t give you back your deposit and then charge you for issues that were actually never fixed for a year because they couldn’t be bothered? We did actually get a full deposit back in the end as I had saved all emails and pictures but had to go to a solicitor too! If you want a decent letting agency that won’t lie to you and try rob you, I would go elsewhere! So pathetic!
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Choose somewhere ...
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1 Star Review
Chloe
By : 'Jody' Services : Letting( As a Tenant ) Rent PCM : £995 Would you recommend ? : No Postcode : CF24
27 Jun 2021
People found this helpful2
After vacating a rented property over a month ago still waiting for a response for deposit to be returned. Very poor service upon checkout, no one even got in touch when we did vacate. No response from this company for nearly 2 weeks now which is appalling. Will not be using again and advising... Read Full Review
Services : Letting( As a Tenant )Date: 27th Jun 2021
After vacating a rented property over a month ago still waiting for a response for deposit to be returned. Very poor service upon checkout, no one even got in touch when we did vacate. No response from this company for nearly 2 weeks now which is appalling. Will not be using again and advising friends and family to avoid.
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Not worth it .. full of ...
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1 Star Review
Mike
Abigail
By : 'Hem' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : CF10
23 Apr 2021
People found this helpful3
From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the property was cleaned and sanitised by professionals but it was not and... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Apr 2021
From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the property was cleaned and sanitised by professionals but it was not and later as date moved on boiler stopped working and it took more than two weeks for them to look at it and gave a compliant through citizen advice through the solicitor and next day they came and changed the boiler.
When I gave a complain regarding the boiler issue and I had below response from the manager how harsh “If you are cold you are free to buy yourself portable electric heaters, you can have them delivered by Amazon”
I vacated the property in a Crystal clean state and now it’s been more than 8 weeks I’ve not received my deposit back. I’ve raised the statuary declaration for DPS to get involved.
So think more than twice before rent property from martin and co Cardiff.
I have proof off all the emails which they sent us and photos of the property.
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Martin and Co have been ...
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5 Star Review
Chloe
By : 'Pamela' Services : Letting( As a Owner ) Rent PCM : £600 Would you recommend ? : Yes Postcode : TA14
8 Apr 2021
People found this helpful1
Martin and Co have been letting our property in Cardiff in Cardiff for over three years now and we are very pleased with their service. We live in Somerset and really have left them to deal with everything for us: this includes finding a good long term tenant, renewals, and all the maintenance... Read Full Review
Services : Letting( As a Owner )Date: 7th Apr 2021
Martin and Co have been letting our property in Cardiff in Cardiff for over three years now and we are very pleased with their service. We live in Somerset and really have left them to deal with everything for us: this includes finding a good long term tenant, renewals, and all the maintenance matters. Chloe Webber deals with our property and she is always so helpful and quick to respond.
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Massive thank you to Martin ...
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5 Star Review
Abigail
By : 'Sian' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CF24
9 Mar 2021
People found this helpful0
Massive thank you to Martin an co especially Abigail who helped me out a lot with processing my move... Read Full Review
Services : Letting( As a Tenant )Date: 9th Mar 2021
Massive thank you to Martin an co especially Abigail who helped me out a lot with processing my move ..
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Michael ...
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5 Star Review
Henry
By : 'Michael' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CF3
20 Nov 2020
People found this helpful1
Huge thanks to Martin & Co, Cardiff for ensuring that the sale of my mum’s house went so smoothly as it was a emotional time for the family. Big shout out to Stephanie who went above and beyond in helping out on so much when we were unable to get to Cardiff from London because of ... Read Full Review
Services : Sales( As a Vendor )Date: 20th Nov 2020
Huge thanks to Martin & Co, Cardiff for ensuring that the sale of my mum’s house went so smoothly as it was a emotional time for the family. Big shout out to Stephanie who went above and beyond in helping out on so much when we were unable to get to Cardiff from London because of COVID restrictions. Very happy to recommend them to others.
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Great Service, I purchased a ...
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5 Star Review
By : 'John' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CF14
2 Nov 2020
People found this helpful1
Great Service, I purchased a property with Martin & Co. They kept me up to date and always had my best interests at heart. I have since gone on and sold two properties with Martin & Co. Both sold within 12... Read Full Review
Great Service, I purchased a property with Martin & Co. They kept me up to date and always had my best interests at heart. I have since gone on and sold two properties with Martin & Co. Both sold within 12 days!
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Terrible experience with ...
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1 Star Review
Abbie
Gabby
By : 'Priyanjith' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : CF24
18 Aug 2020
People found this helpful1
Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty ... Read Full Review
Services : Letting( As a Tenant )Date: 17th Aug 2020
Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty apartment with no prior cleaning done. Further, the apartment only had a few lights functioning and they failed to look into any of my maintenance requests that were repeatedly made at regular intervals throughout my tenancy. However, very conveniently and without any decency and contemplation, they charged me a £75 cleaning fee when I handed them a cleaned apartment. It is my strong belief and opinion that Martin & Co are unprofessional agents that leave no opportunity to charge vulnerable tenants with unreasonable fees and amounts. Agents are supposed to ease out the process of moving in and out, but my experience with Martin & Co has been the opposite.
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Fantastic service from Henry ...
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5 Star Review
Henry
By : 'Alan' Services : Letting( As a Owner ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : CF24
12 Sept 2019
People found this helpful2
Fantastic service from Henry and the team at Martin & Co Cardiff.
I recently moved from another letting agent whom I had been with for several years who had started to fail badly with their service.
Martin & Co were excellent, Henry was brilliant and so were his team who found a new... Read Full Review
Services : Letting( As a Owner )Date: 11th Sep 2019
Fantastic service from Henry and the team at Martin & Co Cardiff.
I recently moved from another letting agent whom I had been with for several years who had started to fail badly with their service.
Martin & Co were excellent, Henry was brilliant and so were his team who found a new tenant very quickly and for a much higher rent, always keeping me updated.
Would not hesitate at all to recommend Martin & Co Cardiff
Alan
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Very professional and ...
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5 Star Review
By : 'Lucy' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CF10
22 Jul 2019
People found this helpful2
Very professional and efficient service delivered by Martin&co. I’m very pleased to have my property managed by the lettings team. I would highly recommend this estate agent for landlords and also for selling a property. Thanks... Read Full Review
Services : Letting( As a Owner )Date: 21st Jul 2019
Very professional and efficient service delivered by Martin&co. I’m very pleased to have my property managed by the lettings team. I would highly recommend this estate agent for landlords and also for selling a property. Thanks guys!!
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Thank you Lucy for the kind words. Have really enjoyed working with you. Hope all's well with you...
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Last updated at 8/18/2017, 3:52:33 AM by allAgents