Martin & Pole
Wokingham, RG40
2.6/5, 7 reviews
43% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Martin & Pole
7 Broad Street
Wokingham
Berkshire
RG40 1AY
0118 978 0777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £425,000 £425,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 2 1 1 1 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA RICS
Latest Properties

No Properties

“Fantastic service throughout...”

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Jan 04,2019
Minithumbup
By: 'Lauren Wilkinson'
Jan 04,2019
0 people found
this helpful
Our dream home was on the market with Martin & Pole in Wokingham, and I could not be happier with the process! Giles kept us informed throughout the process, spoke to the seller for us to resolve any potential delays, and was generally incredibly helpful if ...
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Comment on agent fees
As we were purchasing the property this didn't apply to us.
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“High quality, great value....”

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Aug 10,2018
Minithumbup
By: 'SogladwechoseMartin&Pole'
Aug 10,2018
1 people found
this helpful
My wife and I initially let our property with Martin & Pole for many years, and in 2018 we then put the house on the market through Martin & Pole. Throughout this time we have found the staff to be highly professional, conscientious, and very experienced as estate/...
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Comment on agent fees
Whilst cheaper fees may be found with online agents, the benefits of having a local estate agent who knows the area and the market - are invaluable.
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“Generally a very good service, checkout and deposit returned fairly ......”

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Dec 06,2017
Minithumbup
By: 'Garth'
Dec 06,2017
1 people found
this helpful
Generally a very good service, checkout and deposit returned fairly and squarely. Had to go through a 3 monthly 'inspection' of the property which M&P demanded conduct at their convenience whether we were present or not which was invasive and very poor form I would ...
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“AVOID LETTING A PROPERTY FROM THIS PLACE!!!!!If you want ......”

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Oct 27,2017
Minithumbdown
By: 'Wokingham 17'
Oct 27,2017
2 people found
this helpful
AVOID LETTING A PROPERTY FROM THIS PLACE!!!!! If you want poor service, don't want your deposit back and want to be spoken to extremely rudely whenever making communication then these are the guys for you. The distinct lack of professionalism and the way staff reply ...
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“Staff rude on the phone when asked reasonable question, and ......”

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Jul 10,2014
Minithumbdown
By: 'annoyed'
Jul 10,2014
3 people found
this helpful
Staff rude on the phone when asked reasonable question, and Ignored letters. When we left the property we were charged unreasonable charges from our deposit, (including some that were already listed in the inventory when we moved in, and others that affected the whole building.) ...
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What agent could do to change your mind?
not been rude, not shouted at me when i asked reasonable questions, protected my deposit when my contracts changed, read and replied to my letters, not charged me for things included in the inventory when i moved in. pretty much every dealing i had with them from start to finish was unsatisfactory
Attached Filesnbsp;
Was this helpful? Yes
By: Buckeyes
May 06, 2015
View all comments (4)
Mr Auger. Whether you were the managing agent or not is irrelevant and I made no assertion to the specific details of this complaint beyond your lack of interpersonal skills...of which we have a further display here. I did draw attention to the nature of your response to the complainants review, which is now further compounded by your once again making personal remarks about a former customer. Now maybe you'd like to comment on ALL the complaints below, or will you continue to be evasive and si ...

“I phoned to speak to Rose regarding my brothers death. ......”

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Feb 27,2014
Minithumbdown
By: 'Diamond0958'
Feb 27,2014
2 people found
this helpful
I phoned to speak to Rose regarding my brothers death. Although they were aware of the death of my brother, they continued to take monies from his bank account . Rose was particular rude and unhelpful and after I sent a polite email she phoned me ...
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“Rude person 'assumed; that I was on housing benefit because ......”

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Sep 05,2012
Minithumbdown
By: 'Disappointed'
Sep 05,2012
4 people found
this helpful
Rude person 'assumed; that I was on housing benefit because I am a female with two children! The advert mentioned good schools nearby to the property that I was requiring further details on but apparently the landlord had been very direct in the fact that ...
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What agent could do to change your mind?
Not have had so many assumptions as I thought that sales was all about questioning and finding out needs and requirements.
Attached Filesnbsp;
Was this helpful? Yes
By: David Auger
Jan 07, 2013
View all comments (1)
It does seem unfair that we have mentioned schools nearby if the landlord did not want children - my apologies. Some people are a little sensitive when we ask personal questions. The lady who asked the questions would not have made assumptions - we are being paid by the owner to find the best tenant. The best tenant for one property may not be the best tenant for another property. If we got the balance wrong on this occassion - once again my apologies. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Martin & Pole, Wokingham RG40 1AY


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