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    Rose
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    David Auger
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Martin & Pole

7 Broad Street Wokingham
Berkshire
RG40 1AY

0118 978 0777

Jul 10,2014
Minithumbdown
By:
Jul 10,2014
2 people found
this helpful
Staff rude on the phone when asked reasonable question, and Ignored letters. When we left the property we were charged unreasonable charges from our deposit, (including some that were already listed in the inventory when we moved in, and others that affected the whole building.) when questioned as to why our deposit hadn't been placed in a deposit protection scheme when our contract was changed I was shouted at, and then ignored. I understand that the landlord is a customer, and they work for...
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What agent could do to change your mind?
not been rude, not shouted at me when i asked reasonable questions, protected my deposit when my contracts changed, read and replied to my letters, not charged me for things included in the inventory when i moved in. pretty much every dealing i had with them from start to finish was unsatisfactory
Was this helpful? Yes
By: David Auger
Jul 30, 2014
The tenant would not understand we were not managing the property. It is disappointing when we explain a situation quite clearly that for some reason they choose not to understand. If we are not managing the property then our role is greatly reduced. Some landlord's chose to manage their own properties - not unusual, just perhaps unusual that despite clear explanation the tenant chooses not to understand.....
By: Buckeyes
Apr 29, 2015
View all comments (4) I think the big takeaway from this review is the nature of the agent's response - it speaks for itself. A complete lack of accountability or recognition that regardless of the situation, the responsibility to deliver customer service until the customer was satisfied (or in this case understood the issue) is the obligation of the service provider. Pointing the finger at the customer and making a personal remark, simply shows the complete lack of regard for the customer's complaint and is, regrett
By: David Auger
May 01, 2015
View all comments (4) Buckeyes. You are commenting on something you know nothing about. What do you not understand in the phrase "we were not managing this property." There are lots of people hiding behind anonymity making posts on twitter etc that are best ignored. Please don't believe everything you read. It's election time - I hope no-one believes what politicians say.
By: Buckeyes
May 06, 2015
View all comments (4) Mr Auger. Whether you were the managing agent or not is irrelevant and I made no assertion to the specific details of this complaint beyond your lack of interpersonal skills...of which we have a further display here. I did draw attention to the nature of your response to the complainants review, which is now further compounded by your once again making personal remarks about a former customer. Now maybe you'd like to comment on ALL the complaints below, or will you continue to be evasive and si
Feb 27,2014
Minithumbdown
By:
Feb 27,2014
2 people found
this helpful
I phoned to speak to Rose regarding my brothers death. Although they were aware of the death of my brother, they continued to take monies from his bank account . Rose was particular rude and unhelpful and after I sent a polite email she phoned me to say that I was not to email again. I have now escalated the matter to the Director - David Auger. Appalling lack of sensitivity...
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What agent could do to change your mind?
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Sep 05,2012
Minithumbdown
By:
Sep 05,2012
4 people found
this helpful
Rude person \'assumed; that I was on housing benefit because I am a female with two children! The advert mentioned good schools nearby to the property that I was requiring further details on but apparently the landlord had been very direct in the fact that children were not welcome! Very poor service indeed as I was not asked for email address to send on available properties that may be of interest!...
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What agent could do to change your mind?
Not have had so many assumptions as I thought that sales was all about questioning and finding out needs and requirements.
Was this helpful? Yes
By: David Auger
Jan 07, 2013
It does seem unfair that we have mentioned schools nearby if the landlord did not want children - my apologies. Some people are a little sensitive when we ask personal questions. The lady who asked the questions would not have made assumptions - we are being paid by the owner to find the best tenant. The best tenant for one property may not be the best tenant for another property. If we got the balance wrong on this occassion - once again my apologies.....
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Rose  - upload your photo Rose
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