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Martin & Co

24 Birmingham Road Sutton Coldfield
West Midlands
B72 1QG

0121 321 6090

Sep 22,2016
Minithumbdown
By:
Sep 22,2016
2 people found
this helpful
Hi, I rang the office week beginning the 12/09 was asking about a property to rent on behalf of my son whose disabled with Autism. He was looking to rent with his friend who works full time . We made a appointment for 1pm on the Saturday was asked for a contact number, there was no show from the agents . I rang on the Monday explaining to a lady who was very rude and telling me completely different advice to the previous girl. Telling me that I couldn't have rang as there's nothing in the book 1...
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Was this helpful? Yes
By: Andrew Clinton
Sep 22, 2016
View all comments (1)
Thank you for your comments today, I am sorry if your had difficulty with a member of my team and I would be happy to discuss with your these points so that we can improve customer service. I can see from our detailed recording system that you were emailed and called to cancel your viewing on Friday the 16th of September at 12.29pm under the name Nicole.....
Jun 21,2016
Minithumbdown
By:
Jun 21,2016
1 people found
this helpful
Awful estate agents who are only interested in getting your money! No care for customers at all. Lost £300 due to their negligence and they refused to refund it. They are unprofessional and rude in their manner of dealing with customers and are greedy people with no social skills. Selfish and self-centred company that revolves around scamming people out of their money....
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Comment on agent fees
Horrible. they will take their fee's and scam you out of your money
Was this helpful? Yes
By: Andrew Clinton
Jun 21, 2016
View all comments (1)
Thank you for your review, we happy refund tenants application fees when correct information is provided on application. For example we recently had a client who attempted to get around our strict referencing process for a property. The individual gave false employment information. Unfortunately because of this act of lying and potential fraud they were no eligible for a refund. If you wish to discuss your issue further please contact me or David on 0121 321 6090....
Apr 29,2016
Minithumbdown
By:
Apr 29,2016
2 people found
this helpful
Unfortunately, my former amazing agent retired and handed their business over to this bunch of clowns that I have always avoided in the past due to verbal poor reviews from friends etc. Awful agency. Lettings ran by patronising incompetent children If you like your queries being ignored or (finally) abruptly answered, given the run around or just being dealt with in an unhelpful rude manner then these are the letting agents for you. Difficult and awkward unless they're taking your money. Don't ...
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What agent could do to change your mind?
Fees are pretty standard compared to other agencies although they charge to renew tenancy agreements
Comment on agent fees
Fees are pretty standard compared to other agencies although they charge to renew tenancy agreements
Was this helpful? Yes
By: Andrew Clinton
Jun 21, 2016
View all comments (1)
Thank you for your review, clearly you have experienced some issues, unfortunately I am not sure what property you are referring to, I am sure your issues can be resolved if you can contact me. . I am happy to discuss these, if you wish to call on 0121 3216090....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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