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    Matt White
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    MICHAEL WHITE
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    Katie Marshall
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Martin & Co

1 Charing Cross Norwich
Norfolk
NR2 4AX

01603 766860
May 19,2017
Minithumbdown
Matt White
By:
May 19,2017
0 people found
this helpful
Unfortunately the agents position is that the Landlords are their only customer. What that makes the tennants is unclear. What is clear is that any issues that arise are difficult to have resolved professionally. The first port of call from the agent is to assume, then allege that the issue raised by the tennant is the tennants fault. Only after persisting that you have not caused the issue will they decide to send round a representative to conduct an assessment and repair. It is rather upsetti...
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Comment on agent fees
During the many years I have been living at the property, I have experienced several rent increases yet no money has been spent on maintaining the property. If this Agent was managing a property I owned, I would be upset that the building is allowed to fall into disrepair. I would find it especially upsetting if the person living there was raising the issues without there being a resolution.
Was this helpful? Yes
Apr 11,2017
Minithumbdown
By:
Apr 11,2017
2 people found
this helpful
They are the worst agent I have ever had the misfortune to deal with. Matthew and Michael are the worst father and son duo in the history of lettings. Michael especially is rude and arrogant and thinks it is acceptable to talk down and patronise tenants, and no doubt landlords. Matthew seems to have followed suit. They are money grabbers and I am not in the least bit surprised by the negative reviews on this website. Don't bother leaving a review on Google - they will have it removed if it's not...
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Comment on agent fees
A rip off considering how rude they are. If you wish to pay in excess of ‚£300 to be treated poorly then be my guest.
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By:
Jan 01, 1970
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Jan 23,2017
Minithumbup
Matt White
By:
Jan 23,2017
0 people found
this helpful
I've used Martin & Co as a letting agency for 6 years as a landlord. One of the best I have used and quick and responsive to get issues repaired at the property whenever they arise and communicate it back to me. They are pretty diligent with their paperwork, reviewing the tenants and keeping inventory/checklists of the condition of the place. Lots of maintenance needs will usually occur over that period of time especially with many tenants and Martin & Co have arranged the repair and rep...
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Comment on agent fees
Agents fees are very reasonable for the level of service and time spent on property.
Was this helpful? Yes
Mar 05,2015
Minithumbdown
Lucy Curtis
Katie Marshall
By:
Mar 05,2015
4 people found
this helpful
The most horrendous experience I have ever had. Staff at Martin & Co are rude, obnoxious and totally unwilling to help; from the smallest cases to cupboard doors breaking (due to them being improperly fixed at the hinges in the first place), to very adverse living conditions such as horrendous mildew and now even the caving in of my bedroom ceiling. Over the past few years that I have lived in my student house, I have had nothing but trouble from this estate agents. Upon moving into the hous...
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What agent could do to change your mind?
Rip off
Attached Files
Comment on agent fees
Rip off
Was this helpful? Yes
By: Matthew White
Mar 05, 2015
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This Review contains a number of significant inaccuracies. Firstly the damp has been confirmed by several experienced contractors to have been caused by the Tenant's lifestyle and failure to adequately control condensation within the property. This included (prior to the incident occurring) a highly qualified Damp Specialist, who, having undertaken a thorough investigation at the house, drew up a detailed report on the cause, which was shared with all of the occupants. Previously, on several ...
Oct 01,2013
Minithumbdown
MICHAEL WHITE
Matt White
By:
Oct 01,2013
3 people found
this helpful
Utter money hungry robots. Very happy to take your money but extremely keen to keep hold of it. Moved into a property that was NOT clean. They kindly offered to pay for us to clean it (bear in mind we had moved in at that point so no deep clean could be attempted) and gave us a measly £35 compensation. I thought that this may create some kind of leniency at the end of the tenancy. No way! Charged us for picture hooks we clearly didn\'t put up and what looks like a brand new paint job for t...
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What agent could do to change your mind?
Any kind of human touch to their customer service
Attached Files
Was this helpful? Yes
Aug 23,2013
Minithumbdown
By:
Aug 23,2013
3 people found
this helpful
Essentially unhelpful and utterly mean spirited. These agents would charge for the use of a ball point pen. At every stage of the letting process they do as little as possible to help, but do all they can to take as much money as possible from tenants. Our landlord, when we met him was very pleasant. What a pity we had to deal with this miserable shower....
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Was this helpful? Yes
Oct 05,2011
Minithumbdown
By:
Oct 05,2011
9 people found
this helpful
Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They are rude, unprofessional and just make rules up. They expect a house that has been lived in for a year to be returned in a better condition than when it was first rented. No allowance for fair wear and tear is made and they do all they can to keep your deposit. The inventory system is a t...
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What agent could do to change your mind?
Joined a self regulatory body. Employed professional staff. Not tried to take us for a ride.
Attached Files
Was this helpful? Yes
By: Muriel
Feb 13, 2013
View all comments (6)
LOL WELL Lowes Yard I quite agree with you MICHAEL WHITE was an arrogant pig on the phone when I was just enquiring into a rental and I agree with everything and more in the 15 minute conversation I was unfortunate to have ..... HOW DARE YOU MICHAEL ASK ME VERY INTRUSIVE QUESTIONS WHICH HAVE NOTHING TO DO WITH YOU !!! once you found out i was with a boyfriend your attitude stunk even more no other Estate Agent has been like you they have all been POLITE HELPFUL FRIENDLY AND NOTHIGN IS TOO MUCH ...
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
25% customers were satisfied with fees 33% accuracy of agent's valuations
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Matt White - upload your photo Matt White
3 reviews

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MICHAEL WHITE - upload your photo MICHAEL WHITE
1 reviews

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Lucy Curtis - upload your photo Lucy Curtis
1 reviews

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Katie Marshall - upload your photo Katie Marshall
1 reviews

About Katie No description set View full profile

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Awards won by Martin & Co, Norwich NR2 4AX

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