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Martin & Co

8 Bridge Street Northampton
Northamptonshire
NN1 1NW

01604 239389

Sep 11,2014
Minithumbdown
By:
Sep 11,2014
7 people found
this helpful
martin and co seem to have a tendency to charge ridiculous fees to do virtually nothing. I was left in a mouldy, insecure house house with no heating or hot water for a year with a baby. The house then got broken into (admittedly not martins fault) however, they refused to repair the door that had been kicked in saying they didn't believe me that i had been burgled even though i provided them with a police crime reference number, thus leaving the house insecure. They also outright denied that th...
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What agent could do to change your mind?
only charge for what they provide you with
Was this helpful? Yes
Aug 31,2014
Minithumbdown
By:
Aug 31,2014
5 people found
this helpful
I had to write one last review about this Company and now as an ex-tenant. Please do not believe anything they say. We were promised a very long let on a property. After a year we had notice - the owner wanted it back. (Not all Martin's fault I suppose). After another 3 months the property is up for rent again - the owner doesn't need it. How stupid is that and what an upheaval it was for us and rather costly as well. Martin's should have checked this was really a long term let in the first pla...
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What agent could do to change your mind?
Make sure they have all their facts right.
Comment on agent fees
Too expensive.
Was this helpful? Yes
Aug 19,2013
Minithumbdown
By:
Aug 19,2013
8 people found
this helpful
This agency is very selfish and unhelpful, they charge for everything, i e reference for your new agency, contract renewal..... When we were going to move out because last day of our contract fell on Sunday, they forced us to move out on Saturday by 12 pm, one and a half day earlier.!!!! which was horrible, as we was planning to move out on the weekend, we asked if we could throw the key through the door on Sunday night, they said NO, we asked if we could come in and drop the keys as soon as th...
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Was this helpful? Yes
Aug 04,2013
Minithumbdown
By:
Aug 04,2013
5 people found
this helpful
So the Northampton office has been taken over. Hurrah! It can\'t be any worse than it is now. Still awaiting to hear from Martins over a query we made 2 months ago....
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Was this helpful? Yes
By: Tony Moore
Sep 13, 2013
View all comments (1)
Dear Mr Robinson If you could please send your query to tony.moore@martinco.com I will deal with it immediately. I have checked our database and we don't appear to have a tenant called Terry Robinson so I am unable to directly call you back. Kind regards Tony Moore - Proprietor....
Feb 27,2013
Minithumbdown
By:
Feb 27,2013
9 people found
this helpful
The agents instructed a gas safety check and their contractors said that they could not issues gas safety cert because work needed to be carried out to make it safe. I knew this was not the case as it had been deemed safe 6 year running and no changes were made. I instructed my own engineer and he passed the property as safe!! Their contractors just wanted to make more work and charge me unnecessarily....Aviod!!! The fitted my gas hob to the gas mains and chagrd well over the going rate...I call...
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What agent could do to change your mind?
THEY COULD HAVE TOLD ME THEY DON\'T JNOW HOW TO RUN A BUSINESS BEFORE I SIGNED THE CONTRACT. BEST THING THEY CAN DO IS CLOSE BUSINESS.
Was this helpful? Yes
Jan 07,2013
Minithumbdown
By:
Jan 07,2013
8 people found
this helpful
Agent did not turn up on 1st viewing. Excuse was existing tennant wanted to be present. We had only come 200 miles! Viewed next day but no tenant present - this was obviously a lie/cover up for not turning up first time. Agreed on property and told white goods included but when moved in they had gone and not included. Luckily we bought our own fridge but still had to buy a washing machine. The previous tenant had left alot of rubbish so couldn\'t believe the place had been inspected. Within 2 da...
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What agent could do to change your mind?
Give us the correct information and communicate better.
Was this helpful? Yes
Dec 18,2012
Minithumbdown
By:
Dec 18,2012
9 people found
this helpful
This has got to be the most unprofessional letting agent in the world. They never return your calls and are only interested getting money out of you. Never, never use this agent, go next door...
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Was this helpful? Yes
Dec 14,2011
Minithumbdown
By:
Dec 14,2011
13 people found
this helpful
Absolutely terrible. Not even the slightest attempt at customer service. Rude, uncooperative and argumentative staff. So far we've been a month without central heating (In november/december). It took them 10 days to even send someone to look at it, and 16 days and counting for anyone to come and fix it. All the while this was going on i was being plagued with phone calls about renewing my contract (for £85). It seems fine for them to chase you for money, but utterly impossible to ge...
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What agent could do to change your mind?
Actually listen to your customers. Respond to phone calls. Call back when you say you're going to. Tell us when things are actually going to happen. Don't lie to my face about things i know to be true. Stop charging people lots of money for what is essentially photocopying. Do something earn all the fees we paid you.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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  • Max: £0



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