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Martin & Co

30 Hospital Street Nantwich, Crewe
Cheshire
CW5 5RP

01270 611333

Oct 31,2014
Minithumbdown
By:
Oct 31,2014
3 people found
this helpful
THE WORST customer service I have ever received! During our time renting with Martin and Co we dealt with Saul, who from the word go was utterly terrible at his job and treating customers. To start, he rushed us into paying a deposit on the property we viewed and then convinced my girlfriend (who did the initial signing for the property) that we had to take out their contents insurance. It was not until I called Saul and asked him about this and told him I already had contents insuran...
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What agent could do to change your mind?
- Stop lying - Take phone calls - Return missed calls and messages - Don\'t patronise people - Don\'t be two faced and try be best mates when something is in your favour - Go out of your way to help tenants and provide good customer service
Comment on agent fees
The rent fee was Ok for the property but the agency fees were too high
Was this helpful? Yes
Oct 18,2013
Minithumbup
By:
Oct 18,2013
0 people found
this helpful
excellent service, found a tenant exceptionally quickly who has been as good as gold through out. Far better than my experience with other agents in the town...
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Aug 02,2013
Minithumbdown
By:
Aug 02,2013
3 people found
this helpful
We gave Martin and co 8 weeks notice of our intention not to renew. Our landlady then informed them of the instruction to re-advertise. However, we repeatedly asked them by email to keep us informed of the arrangements and likely dates the viewings would start so we could make sure the place was tidy. To help attract tenants and because we wanted it to look nice, as you do. They gave us 48 hours notice and said they would let themselves in. If there was 4 weeks left until renew date I\'d underst...
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What agent could do to change your mind?
More considerate and communicative where appropriate. I.E where the tenants are being as helpful as possible, return the favour. Apologise when they have made a mistake.
Was this helpful? Yes
By: Clonty
Nov 28, 2013
View all comments (1)
I hear the same comments from so many people. I don't know why anyone uses them!!!....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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1 reviews

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Awards won by Martin & Co, Crewe CW5 5RP

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