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    Julie Houghton
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    Matt Binns
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    James Murphy
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    Kate Muir
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    david
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    Josh Seddon
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    Seana Coen
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    United Kingdom
No description available.
Martin & Co

33 Liverpool Road Manchester
Greater Manchester
M3 4NQ

0161 8392212

Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Jessica has been helpful. She answers emails fast and clear. Made my moving easy. Still follows up problems that's happening in the apartment....
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Comment on agent fees
Maybe the fees were a bit more than other agents. But I really like the follow up emails and communication to deal with inventory problems.
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
1 people found
this helpful
my friend and I were due to view a flat and we are a 5 hour train journey from Manchester. On the train we receive a rude phone call to say our viewing was cancelled. Thanks for wasting our time, could've done with a heads up....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
A great estate agent in Manchester. James the negotiator always kept me up to date with the application I made on the property and the move in process was quick and easy. James kept me updated via email through out. I recommend this estate agent to anyone as the level of service provided was excellent!...
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Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
2 people found
this helpful
Just dreadful service. Our daughter and her friend found an ideal property in an ideal location. It all seemed too good to be true at the start. Quick process, paid £250 each....then that was it the last they heard. Ongoing calls were made, unfortunately James was extremely busy as he was never available in the office to take calls and obviously didn't have time to return the!. It took until 2 days before the girls were due to move in when they were contacted advising due to unforesee...
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Was this helpful? Yes
By: Martin & Co
Sep 08, 2016
View all comments (1)
In response to your comments. I would like to advise that the refund was actually made within 10 working days, which for a business of our size is more that reasonable. The accounts department were notified within the correct timescales, and as you can appreciate there are strict processes in place for the refund of any monies within a business. James is a negotiator and therefore does not have the authority to process refunds and is mostly out of the office. Kind Regards....
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
I have just moved in to a new property and everything was handled smoothly from viewing to handing over keys. James kept in regular contact to update me on our application and even brought the start date forward once because all paperwork was processed. Very efficient and I would recommend their service....
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Comment on agent fees
Fair compared with other city centre agents
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
In all dealings with Martin and Co, we found them to be efficient, friendly and above all honest. The service they supply could not have been better and we have had extensive dealings with several other agents, from our experience Martin & Co are the best we have used and would not hesitate to recommend their services....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
1 people found
this helpful
If I could rate this agency lower I would. Paid my admin fees of ƒÂ¯¿½250 two weeks before I was due to move in. After paying I could not get in touch at all with James or Mo as they were apparently out of the office all day every day! The next time we had contact we were told the landlord had took the property off the market (2 days before we were supposed to move in)... however it has now took 2 weeks of phone calls, emails and texts to the estate agent to get a refund of the admin fees b...
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Comment on agent fees
Very expensive as no administration was done!
Was this helpful? Yes
Sep 04,2016
Minithumbdown
By:
Sep 04,2016
4 people found
this helpful
I believe this company is bordering on illegal practices by retaining monies paid by prospective customers for properties which are subsequently de-listed at very short notice but do not refund their customers with their payments. I have made over a dozen phone calls to this office and been fobbed off when I ask to speak with the MD. It has been over 3 weeks since my 18 year old daughter and her friend paid ƒÆ’¯ƒÒ€ő¿ƒÒ€ő½500 deposit for a property which was subsequently remove...
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Comment on agent fees
High and bordering on illegal when they don't provide a service or product i.e property for the fee.
Was this helpful? Yes
By: Barry Davidson
Sep 07, 2016
View all comments (2)
I hope you are not quiet as defensive when you are being questioned about the practices you operate when in front of millions of viewers watching BBC Watchdog to be screened later this year. Don't take my review as gospel read the hundreds of others from people all over the country.....
Jul 04,2016
Minithumbdown
By:
Jul 04,2016
1 people found
this helpful
Avoid at all costs. * They will lie to you and take pleasure in doing so. Things will be broken/missing when you move in and will remain broken/missing until you leave. The manager is one of the most uncooperative, nasty & obnoxious women I've ever had to deal with and after my experiences with her it's no wonder the rest of the staff are the way they are. Reading other reviews I can tell exactly which agent people are referring to as their service is "consistent" in that it is ter...
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Comment on agent fees
Absolutely extortionate. Service isn't even worth β€š£1
Was this helpful? Yes
By: Mrs taylor
Jul 07, 2016
View all comments (1)
Rang re enquiring if my daughter could view a one bedroom flat. The man (he certainly wasn't a gentleman) asked where she lived now, and why couldn't she ring herself!!!!!!!! What the hell its anything to do with him I have no idea. My 32 year old daughter is a teacher hence me calling for her I explained, but by then I had made my mind up that I would advise her not to bother there are many more letting agents in town that are professional and polite. I wonder how many other customers they hav....
Jul 03,2016
Minithumbdown
By:
Jul 03,2016
0 people found
this helpful
If I could leave a lower rating, I would. Pushy salesmen, flawed contracts and no professional processes in place. I made the mistake of paying the agency fee and guarantor fee without seeing any paperwork, due to the salesperson, "Liam", having a hunger for the taste of my money, and pushing with numerous phone calls and texts on the hour. The application form contract states that payments should be taken AFTER the form has been completed. Also, no action was taken for my guaran...
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Comment on agent fees
The agents fees were taken before seeing any application form, which is a poor process
Was this helpful? Yes
Jun 06,2016
Minithumbdown
By:
Jun 06,2016
1 people found
this helpful
Please do not use this company unless you want to be stressed out right up until your moving day! Right from the viewing I have had issues with Martin and co. Which I should have took as a warning sign I informed the member of staff I was willing to take the property on one condition that the bathroom mirror was fixed, he informed me he would call the landlord on the matter and get straight back to me. Hours passed and I decided to contact them myself to be informed that he had given the flat t...
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What agent could do to change your mind?
They're ok. Not for the service you get though
Comment on agent fees
They're ok. Not for the service you get though
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
This was my first rental and Martin & Co were very helpful. Fairly quick to process documents at the early stage of the rental with clear instructions and communication throughout. Also very helpful regarding minor discrepancies when I first moved into the property - would recommend....
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Comment on agent fees
Considering the central location of the property and the inevitable agent fee's, Martin & Co are fairly well priced.
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
A very good agency, I found my rental place through them after visitng 6-7 units in Manchester: this was by far the one with best location, floor plan and overall condition. They were quick to set everything up for me. Lease and keys were delivered on the announced date. I am very satisfied with the apartment. I did have a few requests for repairs, touch-ups and replacements (dining table, some painting, carpet, shower rod, window wash) and I must say these were immediately taken into account an...
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Comment on agent fees
Fees of 325 for a 1,100/month rental, so entirely appropriate it seems.
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
1 people found
this helpful
Bought a property through Martin & Co, and dealt with David Land. He was absolutely fantastic in assisting with the purchase of the property. I had an experience from hell with my solicitors, but without his help it would have takenj so much longer to go through. I will definitely consider contacting David again if I need to sell....
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Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
1 people found
this helpful
On time for viewing and helped me find somewhere to park. Answered all my questions and seemed genuinely interested in taking the time to make sure I understood everything. Application updates were given regularly and the whole process was very efficient. Nothing but good things to say!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 15,2016
Minithumbdown
By:
Jan 15,2016
2 people found
this helpful
This agency are an absolute joke. I can't advise people strongly enough to avoid them at all costs! The service received is beyond terrible, rude & ignorant staff as well as totally unacceptable management. It is the property equivalent of Faulty Towers....
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What agent could do to change your mind?
Excessive. Charge way over the average and you receive nothing in return. Total waste of money.
Comment on agent fees
Excessive. Charge way over the average and you receive nothing in return. Total waste of money.
Was this helpful? Yes
Jan 12,2016
Minithumbdown
By:
Jan 12,2016
2 people found
this helpful
Martin and Co are a disgrace of a letting agentβ€šΓ’β€šΒ¬β€šΓ’β‚¬Ε“ absolute cowboys - avoid at all costs. 5 years of renting in Manchester city centre with no problems at all until the misfortune of dealing with Martin and Co. Julie and the team are impossible to deal with (and I work in Comms...). All of the employees I've dealt with at the agency lack common sense and have no customer service skills whatsoever. I have been lied to by members of the team on several occasions, and upon poi...
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Comment on agent fees
No idea what our fees went towards - I either did, or pushed along, the majority of their admin for them.
Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
1 people found
this helpful
David was great with the whole process of buying a flat. If we had any questions or needed help with anything throughout the sale, he was easily reachable and always extremely helpful. If I ever needed to sell a property, I would go through him....
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Was this helpful? Yes
Nov 16,2015
Minithumbdown
By:
Nov 16,2015
4 people found
this helpful
STEER VERY CLEAR I have never left a negative review on any website but feel that the level of service which I have received prior to, during and following my tenancy agreement has to be shared to ensure that this company is avoided at all costs! Viewing- we should have probably figured out at this stage how poor and inadequately trained the staff at this company were. Rushing us through the viewing and unable to answer any questions in relation to the property. Offer- unsurprisingly at this st...
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Was this helpful? Yes
Nov 12,2015
Minithumbup
By:
Nov 12,2015
2 people found
this helpful
Excellent service from start to finish. Accommodated all our needs and provided a fast efficient service from booking the viewing through to picking up the keys. Adam has been really helpful throughout and we'd definitely use them again. Thanks...
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Was this helpful? Yes
Oct 27,2015
Minithumbup
By:
Oct 27,2015
2 people found
this helpful
I use Martin & Co as tenant. Very helpful; professional service. Very easy to deal with; deal with enquiries quickly and efficiently....
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Was this helpful? Yes
Oct 27,2015
Minithumbup
By:
Oct 27,2015
2 people found
this helpful
We have used Martin & Co for many years. As a landlord we have found their service to be pro-active and very helpful with good advice. Most of our dealings have been with Julie Houghton, Kate Muir, and of course Alex Ben. These 3 individuals are professional, take into account the tenant side, and return any communication promptly. I would highly recommend them....
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Was this helpful? Yes
Oct 24,2015
Minithumbdown
By:
Oct 24,2015
2 people found
this helpful
I wouldn't reccomend going with Martin&Co, Manchester, we've had nothing but hastle and inconvience caused by them. Martin&Co clearly don't know how to communicate, we've had nothing but issues since we took on our tenancy. They mentioned when we went to view the property there was a few issues to do with damage to the property in which would have been sorted before we moved in.. It wasn't and for £800 a month we were left with ripped sofa's in which I wouldn't of put a dog on. T...
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What agent could do to change your mind?
There was a fee for absolute EVERYTHING, they even have the satisfaction in telling you this.
Comment on agent fees
There was a fee for absolute EVERYTHING, they even have the satisfaction in telling you this.
Was this helpful? Yes
Sep 30,2015
Minithumbup
By:
Sep 30,2015
2 people found
this helpful
I have just moved into a City Link property with this agency. The agency have helped me out with moving into the property. James Murphy explained everything in detail to me regarding the contract and moving into the property. I could see from the moment I viewed the property with this agent that they knew what they were doing. I put down the fee immediately and the communication between the agency and myself was and still is great. All my issues were addressed when there were issues and Julie Ho...
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Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
2 people found
this helpful
I made an appointment to see the property about 3 days before going to view, I was in a tricky situation as my lease at my then flat was due to end imminently. James turned up promptly to show me around the property. He gave me some information around the flat, he was very friendly, approachable and helpful. I made it clear to James that I would need to move into the property within 3 days otherwise my current tenancy would end and I'd have nowhere to live. Although this was overly optimistic ...
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Was this helpful? Yes
Jul 27,2015
Minithumbup
By:
Jul 27,2015
2 people found
this helpful
I moved with Martin & Co into my first apartment ever. I want to say that I was a bit nervous about the whole process, and fortunately people at Martin & Co had the patience and made everything as transparent and professional as possible. I am so happy, honestly, that I dealt with such quality people. I will use this agency in the near future, to renew my contract and possible for future lettings. Thank you, Martin & Co....
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Was this helpful? Yes
Jul 17,2015
Minithumbdown
By:
Jul 17,2015
11 people found
this helpful
We have been renting with Martin and Co for 10 months. The paperwork for moving in and later extending the contract was fine, although upon moving in the flat was filthy and definitely not professionally cleaned. However, what really bothers me is that they do not provide a specific time or day when they will be entering the property. For example, twice we have received a letter informing us of the date of an upcoming inspection but were not given a time or even a reasonable time window. Recen...
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Was this helpful? Yes
Jul 15,2015
Minithumbup
By:
Jul 15,2015
2 people found
this helpful
James was a kind agent. Even though we had to sort out the issue with UK guarantor, he waited for us to sort the things out....
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Was this helpful? Yes
Jul 07,2015
Minithumbup
By:
Jul 07,2015
2 people found
this helpful
My experience with Martin & Co has been great. I'm really pleased with the way David helped me secure the apartment. Right from the start, during the property viewing I was given all the information that was required and tips on how to speed up the paperwork process. Furthermore, as I had problems in securing a guarantor and was worried the apartment would slip out of my hands leaving me to scramble around searching for an apartment in such a short time before work commenced, David from Mart...
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Was this helpful? Yes
Jun 30,2015
Minithumbup
By:
Jun 30,2015
2 people found
this helpful
I moved into a brand new Vimto Gardens apartment. Since the property was not ready to view, they had showed me some floor plans and everything was spot on when i had moved in. Overall a great service....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£149,950
  • Max: Β£180,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 18 24 2 0 3 0 2 2
Julie Houghton - upload your photo Julie Houghton
4 reviews

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Matt Binns - upload your photo Matt Binns
6 reviews

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James Murphy - upload your photo James Murphy
11 reviews

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Kate Muir - upload your photo Kate Muir
1 reviews

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david  - upload your photo david
3 reviews

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Josh Seddon - upload your photo Josh Seddon
1 reviews

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Adam Whittle - upload your photo Adam Whittle
2 reviews

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Seana Coen - upload your photo Seana Coen
2 reviews

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Mark Thomson - upload your photo Mark Thomson
0 reviews

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David Land - upload your photo David Land
1 reviews

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Liam  - upload your photo Liam
1 reviews

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Jessica Miles - upload your photo Jessica Miles
1 reviews

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United Kingdom - upload your photo United Kingdom
1 reviews

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Awards won by Martin & Co, Manchester M3 4NQ

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