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    Susanne Price
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    Louise Anderson
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    Mark Anderson
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    Amy Gonzalez
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Martin & Co

5 Raglan Street Harrogate
North Yorkshire
HG1 1LE

01423 565556

Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
I would like to thank Louise, Mark and the team at Martin & Co in Harrogate for providing an excellent service as managing agents for my property in Ripon during the past four years. All staff have always been friendly, helpful, thorough and efficient in ensuring my tenant and property have been well looked after. Many thanks to you all for a five star service....
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Comment on agent fees
Good value for money.
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Jun 05,2015
Minithumbup
By:
Jun 05,2015
0 people found
this helpful
We have rented a flat for 5 years with Martinco. Throughout our tenancy we have found them to always be helpful and considerate. If there have ever been any issues they have been resolved swiftly and professionally and without any disruption to our lives. We have never had any unnecessary charges and feel our rent increases were done fairly year on year. It is with a little sadness that this relationship has come to an end but we're happy now to have bought our own house. Thanks again for p...
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Was this helpful? Yes
Dec 29,2014
Minithumbdown
By:
Dec 29,2014
1 people found
this helpful
I rented a property in Harrogate, Martin & Co were the managing letting agent. The directors of this franchise are husband and wife duo Louise & Mark Anderson. I had an extremely unpleasant time on a number of occasions when dealing with them. The worst incident occurred one winter when the central heating packed up. I contacted Louise Anderson at Martin & Co and was told that there was nothing she could do as the engineers they used were busy! The property I was renting was extre...
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What agent could do to change your mind?
Simple, they need to start doing the job that they get paid for.
Comment on agent fees
Hopeless at valuations and the disrepair of the property made in inhabitable at times.
Was this helpful? Yes
By: Horrified Consumer
Jan 20, 2015
View all comments (3)
The response from the agent here is disgraceful and if I were the subject of the reply would consider legal action for data protection violations. Mark, you are (supposedly) a professional yet this is the least professional response I have ever seen and I work as a compliance officer for a national company overseeing the complaints we handle. If I found out anybody had responded in a way like this either through work channels or in a public forum disciplinary procedures would be carried ou....
Dec 08,2014
Minithumbup
By:
Dec 08,2014
1 people found
this helpful
This review is written in light of comparison with another Lettings Agent that I was using until recently in Lichfield, Staffs. The contrast between the 2 Agents is extreme: When we acquired the property in Harrogate it required a lot of work doing and Martin & Co (Harrogate) co-ordinate all of that and the price of the works seemed very reasonable and done in quick time, so it could be rented out. They seem very fair to all our tenants (past & present) based on correspondence received. ...
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Comment on agent fees
Again in comparison to that Agent in Lichfield very favourable. I am happy.
Was this helpful? Yes
Oct 02,2014
Minithumbup
By:
Oct 02,2014
0 people found
this helpful
I first encountered Martin & Co in Harrogate whilst searching for a suitable property as an investment & for buy-to-let, and was very impressed indeed with them. They were generous with useful advice as to how to proceed with finding a property, even being willing to give their opinions on the suitability of various properties which I was considering. Their suggestions were invaluable to me in the final selection of the property which I bought. From the moment the sale was completed,...
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Comment on agent fees
Reasonable & value for money.
Was this helpful? Yes
Aug 07,2014
Minithumbup
By:
Aug 07,2014
0 people found
this helpful
We feel that Martin and Co understood the fact that the Tenants were important - not just the Landlords - who were their actual clients. We felt that Louise had a sense of fairness - and respect for the tenants plus the ability to deal even-handedly between the Landlord and the Tenants....
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May 08,2014
Minithumbdown
By:
May 08,2014
3 people found
this helpful
Letting out properties with 70 pages of tenancy agreements to sign on the day so no way can negotiate Unfair terms within agreement as determined by the office of fair trading Landlords not held to account for not abiding with their obligations Letting out properties with rising damp...
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Was this helpful? Yes
By: Mark Anderson
May 09, 2014
View all comments (1)
I am disappointed that this tenant has chosen to review us on here. Our involvement with this was limited to finding a tenant and we had no involvement with managing the property after the tenancy started. She moved into the property in June 2011 and signed a 21 page tenancy agreement. She read this in advance of coming in to sign it and we have an email from her to say that she was happy with it. Our tenancy agreement contains no unfair terms and every potential tenant is given the oppor....
May 07,2014
Minithumbup
By:
May 07,2014
1 people found
this helpful
Very professional. Found tenants that were easy to get on with and respected the property. Always found the staff in the office to be very useful and happy to help. Martins & Co were quick to help with any work that needed undertaking at the property. I would recommend this firm to any potential landlord in the Harrogate area....
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Jan 23,2014
Minithumbup
By:
Jan 23,2014
2 people found
this helpful
Excellent service. Valuation spot on and house let very quickly. Good knowledge of local market and very helpful with gas checks/law etc etc. Felt well looked after. Appointments all arranged at my convenience. Very trustworthy and I wouldn\'t hesitate to recommend them....
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Nov 28,2013
Minithumbup
By:
Nov 28,2013
1 people found
this helpful
I would like to commend the whole Martin & Co team in Harrogate for an excellent service over the past five or six years. I have been an accidental landlord and, I have to say, the team removed all of the potential stress from the process, always resolved any issues very quickly and helped to keep my flat occupied with trouble free tenants for almost the whole period. I would particularly like to thank the team for their help in dealing with a nuisance neighbour a couple of years ago. Overa...
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Jul 24,2013
Minithumbup
By:
Jul 24,2013
2 people found
this helpful
From the beginning, the staff have been very professional, understanding, and with the best customer service and people skills. We rented a property with them and their response to any inquiry or issue was resolve almost immediately. They care for the customers and their well being. AWESOME Letting office. Will definitely use them if I return to the UK....
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Jun 06,2013
Minithumbup
By:
Jun 06,2013
1 people found
this helpful
From viewing the property to collecting the keys, the whole process was handled smoothly, effeciently and quickly. Amy and Suzanne were a pleasure to deal with and I would definitely recommend, and use, Martin & Co in Harrogate again....
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Apr 08,2013
Minithumbup
By:
Apr 08,2013
2 people found
this helpful
Very impressed with this Estate Agents after my dealings with other Estate Agents in the area. Friendly staff. Very efficent. Very organised. Good communication & sorted any problems on the same day. Would deal with them again & would highly recommend to anyone other tennants wanting to rent from them....
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Feb 28,2013
Minithumbup
By:
Feb 28,2013
1 people found
this helpful
I have used Martin & Co Harrogate for several years now and I can honestly say I am very pleased with the outstanding level of service they have provided me with over the years. Being a landlady can be complicated at times but the consistent level of professional advice which this team of people have offered me has been exceptional and greatly received. Any problems or questions which have arisen has always been dealt with or answered promptly and thoroughly, most importantly with a frien...
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Jan 21,2013
Minithumbdown
By:
Jan 21,2013
1 people found
this helpful
Although it started well with the company, when I went to sign the tenancy agreement I was quite amazed by how many hidden extras they have - paying for the inventory, paying when your tenancy agreement runs out. These things should be pointed out before you actually go and sign on the dotted line, as it were. Although I cannot fault the speed with which they dealt with problems other than the one about the noisy neighbour which they seemed very reluctant to tackle, I was again amazed when on ...
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Was this helpful? Yes
By: Rob S
Aug 20, 2014
View all comments (2)
Has your policy on inventory fees changed? Whilst perhaps not hidden it wasn't made very clear at the start of the tenancy that we'd be charged £60 for a "check-out" fee, which I presume is an inventory fee! Also, £60 every 6 months as "renewal" fee which as far as I could see just involved you sending us some paper work, so hardly value for money when we were good long-term tenants! No problems with your business as far as managing the property was concerned, but I've ....
Oct 16,2012
Minithumbdown
By:
Oct 16,2012
4 people found
this helpful
Management Visit - they should inform their tenants before visiting. They paid a sudden visit saying they had sent email to me which I didn\'t receive. I complained about it, then the person paying the visit complained back that it cost her to visit!...
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By: Mark Anderson
Nov 27, 2012
View all comments (1)
At Martin & Co in Harrogate we give all of our tenants at least 2 weeks notice in writing before visiting. We are flexible if a tenant wants to move the appointment and we do not pay sudden visits without proper notice. If this tenant would like to get in touch with me and raise a complaint with us I will be happy to address it. Mark Anderson Director....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
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7 0 5 4 0 0 0 0 0 0
Susanne Price - upload your photo Susanne Price
2 reviews

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Louise Anderson - upload your photo Louise Anderson
5 reviews

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Mark Anderson - upload your photo Mark Anderson
1 reviews

About Mark No description set View full profile
Amy Gonzalez - upload your photo Amy Gonzalez
1 reviews

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