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Martin & Co

20 Worcester Street Gloucester
Gloucestershire
GL1 3AA

01452 528333
Website not available

Properties for Sale
Properties to Rent

Oct 05,2017
Minithumbdown
By: 'Anna'
Oct 05,2017
2 people found
this helpful
Terrible service. Won't stand up to landlords when they make unreasonable requests of tenants and won't stand by their tenants when something has been previously agreed....
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Was this helpful? Yes
Aug 10,2017
Minithumbdown
By: 'anonymous'
Aug 10,2017
4 people found
this helpful
I would not recommend Martin and Co to anyone. The staff are hopeless and no help at all. Every complaint we made, or ask for something very important to be fixed was not completed. The only response we'd receive is that they will look into ...
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Was this helpful? Yes
Jul 21,2017
Minithumbdown
By: 'anonymous'
Jul 21,2017
10 people found
this helpful
Horrible experience with Gloucester office, giving very bad name to the agency, they lied to us at the beginning of our tenancy and said ours going to be periodic when the contract finishes, now they are saying they don't do that and they wouldn't have ...
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Comment on agent fees
BAD
Was this helpful? Yes
Mar 22,2017
Minithumbup
By: 'stephen'
Mar 22,2017
0 people found
this helpful
I Have been renting of Martin Co for four years now. What a great team they are. Really friendly and always helpful. Would highly recommend Thanks Stephen Dowdle....
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Comment on agent fees
Great
Was this helpful? Yes
Dec 13,2016
Minithumbdown
By: 'Niki'
Dec 13,2016
8 people found
this helpful
Landlord has removed property from market just before moving in. We are still waiting for our money back, what we have paid for referencing and deposit to agent. The office team show us they would like to help but actually they don't do anything to ...
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Was this helpful? Yes
Oct 10,2016
Minithumbdown
By: 'Anonymous'
Oct 10,2016
10 people found
this helpful
Peter Grieve is by far the most rude, ignorant and condescending man I have ever had the displeasure of dealing with. Managing director of a company? Maybe work on your appalling customer service skills! Judging by the rest of the reviews, I am not the ...
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Was this helpful? Yes
Jun 08,2016
Minithumbdown
By: 'Becky'
Jun 08,2016
6 people found
this helpful
as a 22 year old woman renting from martin & co has been the worst thing I've done. I've had nothing but problems from the day we moved in! i rented a flat from them everything seemed to be fine until we moved in half of ...
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Comment on agent fees
fees are cheap compared to others however in this case you definitely get what you pay for.
Was this helpful? Yes
By: Martin and Co
Jun 08, 2016
View all comments (1)
Thank you for your review and sorry to hear you are disappointed with our service. However I have found some of the comments you have made to be incorrect: The charges to you on vacating totalled to £140, this included a clean of the lounge carpet which by the picture we took on the day you vacated is heavily marked ,This also included a clean to oven, Dishwasher, defrost the freezer which you were informed (via your vacate letter) needed to be defrosted proper to your checkout and to ...
Jan 18,2016
Minithumbdown
By: 'The Onion Man'
Jan 18,2016
12 people found
this helpful
Sky high fees. Extremely rude, dismissive, and clueless staff. Like other reviewers, they were so incompetent dealing with me they couldn't even get details correct on the documents they gave me. I have had a positive experience with other franchises of Martin & Co but ...
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What agent could do to change your mind?
A few hundred quid just so they can perform a credit check. Need I say more?
Attached Files
Comment on agent fees
A few hundred quid just so they can perform a credit check. Need I say more?
Was this helpful? Yes
Aug 14,2015
Minithumbdown
By: 'Annon'
Aug 14,2015
6 people found
this helpful
Absolutely awful letting agency. They will take as much of your deposit as possible for the slightest reasons, I was left without hot water or heating for almost a week in the middle of winter and offered no alternative or compensation. Rude staff and awfully ...
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What agent could do to change your mind?
Extortionate fees, don't expect your deposit back.
Attached Files
Comment on agent fees
Extortionate fees, don't expect your deposit back.
Was this helpful? Yes
Jun 24,2015
Minithumbdown
By: 'Walker'
Jun 24,2015
8 people found
this helpful
I found Martin & Co to charge horrendous renewal fees without informing tenants about such fees. The staff were very rude and lacked customer service skills. When I left the property I was renting through them, they tried every trick in the book to keep ...
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Apr 08,2015
Minithumbdown
By: 'dinosaurusbex'
Apr 08,2015
11 people found
this helpful
The most unhelpful, money grabbing bunch of people I have ever met. Their fees are through the roof which I wouldn't mind if they actually did some work. They are honestly clueless, my tenancy agreement didnt even have the address in question on it, there ...
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What agent could do to change your mind?
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.
Attached Files
Comment on agent fees
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.
Was this helpful? Yes
Sep 24,2013
Minithumbdown
By: 'lewers'
Sep 24,2013
8 people found
this helpful
Absolutely disgusting service. Advertising a property that wasn't even available until months later!! Telling me every week "you can move in next week". I had to cancel furniture deliveries over and over!! One member of staff was so rude. They took alot of ...
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Was this helpful? Yes
Aug 25,2012
Minithumbdown
By: 'Christine Stansfield'
Aug 25,2012
13 people found
this helpful
Whilst he was managing the let property Peter recommended telling the tenant to vacate the property as he could get a higher rent. On checkout Suzanne supposedly did the inventry but there wasn\'t one done. She eventually produced a paper with no comments referrence ...
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What agent could do to change your mind?
Leave the sitting tenant in the property, have a responsible person check out on vacating the property. Be polite and Peter could have questioned Suzanne and not backed her entirel her work was attrocious and he didn\'t care, all he wanted was our fee. Martins and Co. are a franchise, they openly do not care how their branches handle customers, both landlords and tenants.
Attached Files
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
18% customers were satisfied with fees 18% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 1 10 0 0 0 0 0 0

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Complaints Procedure

No procedure available.

Awards won by Martin & Co, Gloucester GL1 3AA

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