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    David McKnight
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    sian Turner
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Martin & Co

15 Abbey Street Derby
Derbyshire
DE22 3SJ

01332 650068

Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
I had a lovely time with Kris ! She really took care of me and gave amazing advice . I felt comfortable with asking her questions and I could not have had a better agent !!!!!!!!! Loved every minute :) tell her I said Thank you :) Cant wait to move into my new house...
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Comment on agent fees
Great
Was this helpful? Yes
May 12,2016
Minithumbdown
By:
May 12,2016
0 people found
this helpful
Disgusting shoddy , dodgy company. Highly questionable contract handling - Landlords avoid !!- they will not handle lettings in your best interest then try and sting you with made up fees. Unauthorised work charges - you will get them !! They Don't answer emails especially McKnight , highly unprofessional company. Use professional lettings* instead. Unless you want a questionable service, high fees and dodgy court actions that is. Furthermore they are signed up to the Ombudsman scheme but they d...
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Comment on agent fees
Dodgy fee structure , made up half the time , charges for unauthorised work etc
Was this helpful? Yes
Feb 23,2016
Minithumbdown
By:
Feb 23,2016
2 people found
this helpful
I would never reccomend this company to anyone. Maintenence took too long to fix things, often left months on end, no point reporting anything because you will have to call to chase up on a regular basis anyways. People turn up whenever they feel like. Money grabbing and had situations when staff were very rude to me and my housemates. Very unproffessional...
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Comment on agent fees
Fees were ok
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Dec 12,2015
Minithumbdown
By:
Dec 12,2015
0 people found
this helpful
The director of Derby's branch David McKnight was extremely unprofessional. I am a tenant who moved into one of the property managed by Martin and Co. The place i initially decided to moved in comes furnished, David the director of the office, decided to incur a furnishing charge at the week before i moved in. After negotiating, it was then agreed for him to deliver what was initially promised. On the day i moved in, the energy utilities was found to be on overdraft, which i had to pay off to ...
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Nov 23,2015
Minithumbdown
By:
Nov 23,2015
0 people found
this helpful
We rented a property for 18 months with this letting agent. I have never known such incompetent unorganised office. Towards the end of the tenancy we had a number of viewings on the property where Martin and co did not inform us and let themselves in the property. We also had potential tenants turning up at the property and Martin and co failed to meet them so had to show people round as they had made the journey. At the end of the tenancy I had asked for the original inventory to be emailed to ...
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Was this helpful? Yes
Nov 12,2015
Minithumbdown
By:
Nov 12,2015
1 people found
this helpful
We rented a property with this agent for 3 years. Every 6 months we paid 75 pounds to continue renting the property. This included inspections where by the were to report any repairs that needed doing to the landlord. No repairs reported on these inspections were ever done. Also when we gave notice we were leaving the property we were supposed to have 24 hrs notice of prospective tennants to view the property. On the first occassion the agent let himself in the property to show a couple around w...
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What agent could do to change your mind?
We paid six monthly fees . reported problems that needed fixing which never got done. What were we paying for??
Comment on agent fees
We paid six monthly fees . reported problems that needed fixing which never got done. What were we paying for??
Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
0 people found
this helpful
I rented a room with them they are so helpful, kind and sympathetic, I faced many trouble in my budget the appreciated my hard situation and they never dealt me badly, then they accepted to rent me another room cheaper and that solved my problem. I think if that happened with another agency they will kick me out. Thanks David, Thanks Sian...
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Sep 09,2015
Minithumbdown
By:
Sep 09,2015
1 people found
this helpful
Having turned up to the house slightly early after an hour and a half journey, I was quite sure I'd found the ideal property for myself and my wife. However, as the time passed, I was worried that nobody was coming to meet me. After 15 minutes past the meeting time, I called Martin & Co. They told me that they were no longer taking viewings for this property, and that I should have 'received some form of notification.' Having given them my phone number and email address (that I had been...
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Jun 08,2014
Minithumbdown
By:
Jun 08,2014
4 people found
this helpful
Never have I experienced such an incompetent company. I have never known anything like it in my life. terrible customer service to tenants and landlords! They have no idea what they are doing or who is meant to be doing what. I have today been informed that if a landlord were to go into the office and request their keys they will REFUSE to give them THEIR OWN keys without permission from the director. Absolutely horrendous service. I urge anyone thinking of using this company to NOT use them as ...
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What agent could do to change your mind?
not been as useless and train their staff to speak to people rather than talking down to them. they are meant to be providing a service for people but instead they are setting an extremely bad example for the industry!
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May 02,2014
Minithumbdown
By:
May 02,2014
3 people found
this helpful
Martin & Co The experience I had was a disgrace a price was agreed and then change several times. I urge NO LANDLORD/ VENDOR not to use this agent STAY WELL AWAY. THEY ARE FAB UNTIL THEY HAVE THE SIGNED AGREEMENT. MY MONTHLY STATEMENTS WAS CHARGED AT 10% FOR OVER 6 MONTHS THE AGREED PRICE WAS 7%. DO NOT TRUST...
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What agent could do to change your mind?
Martin & Co The experience I had was a disgrace a price was agreed and then change several times. I urge NO LANDLORD/ VENDOR not to use this agent STAY WELL AWAY. THEY ARE FAB UNTIL THEY HAVE THE SIGHED AGREEMENT. MY MONTHLY STATEMENTS WAS CHARGED AT 10% FOR OVER 6 MONTHS THE AGREED PRICE WAS 7%. DO NOT TRUST
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Dec 07,2013
Minithumbdown
By:
Dec 07,2013
2 people found
this helpful
They are unprofessional and absolutely terrible. Arranged a viewing yesterday with them and was assured that everything will be well organized by Derby branch. I even called them today few hours before viewing to make sure there aren\'t any changes. Went on viewing and no one showed up so I called them to clarify the situation and they told me that someone else filled application today and already rented a property and they didn\'t bother to let me know about it even if they claim that they trie...
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Sep 27,2013
Minithumbdown
By:
Sep 27,2013
4 people found
this helpful
Absolutely appalling letting agent. Despite repeatedly reporting to them that our boiler, toilet, lights and oven were broken none were fixed to a satiscfactory standard. Our toilet did not flush properly for well over 18 months and was still only semi working when we left the property. The downstairs light did not work, when I reported it I was asked if I had changed the light bulb, yes I had and it still was broken, they never even took a look at it. On several occasions during the winter mont...
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What agent could do to change your mind?
There is nothing this agent could possibly do at this point to ever make me consider using them or recommending them to anyone!
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Aug 16,2013
Minithumbdown
By:
Aug 16,2013
5 people found
this helpful
Bad and argumentative attitude and unwilling to carry out basic management requirements having caused a great deal of trouble with inappropriately placed tenants. Simple requests for legal documentation have been ignored. Our keys have been withheld when required. We suspect that no inventory was carried out and other legal documentation is missing or made unavailable. This sort of behavior gets the industry a bad name. Avoid!...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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David McKnight - upload your photo David McKnight
5 reviews

About David No description set View full profile
sian Turner - upload your photo sian Turner
2 reviews

About sian No description set View full profile

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Awards won by Martin & Co, Derby DE22 3SJ

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