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    Emma Roberts
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    Stephen Frost
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Martin & Co

15 Duke Street Chelmsford
Essex
CM1 1HL

01245 330500

Oct 08,2014
Minithumbdown
By:
Oct 08,2014
3 people found
this helpful
Martin & Co Chelmsford are quite frankly the worst company I've ever had the displeasure of dealing with. I can safely advise anyone who is looking to buy/rent a new property to avoid them at all costs. Even if my dream property became available through Martin & Co, I would avoid them like the plague. They are horrendous in every aspect of their business and charge extortionate rates for a pitiful service. From the very first communication to the last, they have proved themselves t...
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By: Emma Roberts
Oct 09, 2014
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I'm very sorry that you feel that the service you received has not met your expectations. As this complaint is anonymous, I am unable to investigate further at this point. I would very much like the opportunity to discuss your concerns, if you would like to get in touch with me directly, I will happily look into your file. My direct e-mail address is emma.roberts@martinco.com. Emma Roberts Branch Manager....
Jul 30,2013
Minithumbdown
By:
Jul 30,2013
3 people found
this helpful
Absolutely awful, I would avoid Chelmsford Martin & Co at all costs. The whole process, which should have been relatively simple, has been a complete mess. During the time they were in contact with me, I have spoken to at least 5 different members of the team, who I have to explain my problems too all over again, it would seem there is no communication within their team. I should have read the early warning signs when the property was first advertised incorrectly on the Martin & Co webs...
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By: Stephen Frost
Sep 07, 2013
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Michael I am sorry to learn that our service has not met your expectations. I would like to speak to you personally about the issues you encountered and would ask you to call me or email me personally stephen.frost@martinco.com....
May 30,2013
Minithumbdown
By:
May 30,2013
2 people found
this helpful
Poor service. They\'ve arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I\'m not from Chelmsford and I had to buy a train ticket, they\'ve wasted my money. Rubbish....
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What agent could do to change your mind?
Poor service. They\'ve arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I\'m not from Chelmsford and I had to buy a train ticket, they\'ve wasted my money. Rubbish.
Was this helpful? Yes
By: Stephen Frost FARLA Director
Jul 26, 2013
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We are sorry to learn that you felt this way. We have investigated the matter and have spoken with your Mother, whom the viewing was booked. It was with regret that we had to cancel the viewing at the last minute which was due to the existing tenant not being able to leave work as previously promised. Your Mother is aware of the situation and hopefully we have explained our position.....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Emma Roberts - no image available Emma Roberts
Branch Manager
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About Emma No description set View full profile
Stephen Frost - no image available Stephen Frost
Director
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About Stephen ARLA Licensed Agent View full profile

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Awards won by Martin & Co, Chelmsford CM1 1HL

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