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    Mike NEWPORT
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Martin & Co

10 The Globe Centre Albany Road Cardiff
Cardiff County
CF24 3PE

02920 482250

May 11,2014
Minithumbdown
By:
May 11,2014
2 people found
this helpful
Absolutely disgusted by these letting agents. I rented from them for 3 years and got nothing but grief. Now they are doing everything in their power to stop me from reclaiming my deposit. I wish someone had warned me as I would never have been their customer. This is the least professional letting agency that I have ever had the displeasure of coming across, and the more people I speak to the more I realise that I am not the only one who has been treated like this....
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What agent could do to change your mind?
Nothing. Abysmal from beginning to end.
Was this helpful? Yes
Apr 30,2014
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Apr 30,2014
1 people found
this helpful
I had a horrendous experience with this agent. The tenant identified a leak at the house and it took them 5 months to get it fixed. My property ended up damaged due to this and I was furious. They tried to say they were waiting for me to tell them what to do which was a lie as I had emails where they would ask me what to do and I would say yes please get a plumber out and get this rectified only to have another email sent weeks later asking me again what did I want to do. One employee even sugge...
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What agent could do to change your mind?
There is nothing they can do to change my mind.
Was this helpful? Yes
By: Kelloggs
May 12, 2014
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We welcome feedback positive or negative as this helps us to grow as an agency and we don't always get it right, but we strive to put things right. In this case I would like to add a response to Miss Dovey. The tenant has the right to remain at the property until midnight of their leaving date, and as the tenant had a 3 year old child and was heavily pregnant with their second, they asked would we meet them there at 9am the following day to hand over the keys. I believed due to the fact they had....
Aug 19,2013
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By:
Aug 19,2013
0 people found
this helpful
This company should not be in business. They do not know how to treat or talk to customers and really do not care about the customer, only money. Do not use this company unless you want to know what bad customer care and service is. The office manager Kelly cannot manage and the owner of the place, does not notice or care....
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Feb 07,2013
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Feb 07,2013
1 people found
this helpful
I have written about this office before but I but it under the Albany Road office by accident. I have just finished my tenacey with them and boy am I glad. I was with them for 12months and I can tell you that this was 12 months too long. Since renting with them Ive been about 75 days without a washing machine, I couldnt unpack for the first month and a half, I only get responses to 40% of the e-mails and phonecalls and the agents dont know anything about the properties they are selling. P...
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What agent could do to change your mind?
*been more prompt with answering calls and e-mails *take responsibility of issues and not keep passing them off *communicate with the tenents and their co-workers *be honest
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Oct 25,2012
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By:
Oct 25,2012
3 people found
this helpful
DO NOT EVEN CONSIDER RENTING/BUYING WITH THIS AGENCY. Waited an hour for agent to meet outside property in Cardiff Bay. My viewing was booked for 12:30pm. They didn\'t turn up. Apparently some form of miscommunication, despite confirming my 12:30 appointment. I asked to speak to the manager, who was supposedly busy and was informed that the Manager would call me back straight away. I\'ve been waiting 7 hours for him to call back. No apology given after spending lots of money on train fare as...
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What agent could do to change your mind?
Actually turn up to the viewing!!!!
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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