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    Mike NEWPORT
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    Henry Mitchell
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Martin & Co

10 The Globe Centre Albany Road Cardiff
Cardiff County
CF24 3PE

02920 482250
Jun 22,2017
Minithumbup
By:
Jun 22,2017
0 people found
this helpful
Really helpful team, we had many issue with other agents but Martin & Co helped me get my money back from the DPS. But we had a big share of stress but a big thanks to Mike Shrubshall if you can use a lettings Agent then Martin & Co are the ones!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2017
Minithumbdown
By:
Jun 21,2017
0 people found
this helpful
Really rude person, we had many issue with them. In the end we could get the money back thanks to DPS. But we had a big share of stress thanks to Mike Shrubshall.. if you can avoid them...
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Comment on agent fees
rude
Was this helpful? Yes
Jun 15,2017
Minithumbup
By:
Jun 15,2017
1 people found
this helpful
The marketing on my property was fantastic and the virtual tour was stunning. Definitely recommend if you are selling your home...
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Comment on agent fees
Very good £1495
Was this helpful? Yes
Apr 04,2017
Minithumbup
Henry Mitchell
By:
Apr 04,2017
1 people found
this helpful
The customer service I received from Martin & Co was efficient and good value for money. The marketing of my property was superb, selling swiftly after only 11 days. Henry provided me with regular updates and feedback from my viewings. I would highly recommend this company when selling or letting property. Thank you so much for making the move to my new home happen so effectively....
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Comment on agent fees
The estate agent fees were good value for money. The marketing and customer service I received were excellent and enabled me to move quickly to my new home.
Was this helpful? Yes
Feb 24,2017
Minithumbdown
By:
Feb 24,2017
1 people found
this helpful
Shame I can't rate lower than 1 star. They don't even deserve that. Absolutely awful agent, as other reviews here have pointed out. Complete lack of any professionalism and just outright rude and unhelpful. Not to mention the unjust, borderline illegal fees they try to charge you. Avoid dealing with this company and it's incredibly rude, unhelpful staff!...
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Comment on agent fees
Agents fees must be borderline illegal. They charge ridiculous amounts in fees.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
1 people found
this helpful
Very Helpful team, love the property they found me, kept me informed at every stage and the after care has been first class. Thank you Martin & Co...
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Was this helpful? Yes
Feb 08,2017
Minithumbdown
By:
Feb 08,2017
1 people found
this helpful
These people expect you to remain calm. They expect a level of politeness which people of their level of incompetence and lack of customer care do not deserve. Basically it's my own fault for NOT having checked the reviews online. First of all I am in the wrong for wanting to get into my house and unpack....Secondly I am in the wrong for expecting to be able to have a bath in the properay I have just forked over £1500 for. Thirdly....it's my fault that the toilet will not flush and there i...
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Comment on agent fees
They were what you might expect
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
1 people found
this helpful
I used Martin and Co to sell my flat, which they sold in a week of it going on the market. Their pictures and virtual tour were brilliant. I have no negative comments relating to the service they have provided me. They have kept me informed through all stages of the process and have always been friendly and professional. I would recommend them to others....
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Comment on agent fees
Good
Was this helpful? Yes
May 31,2016
Minithumbdown
By:
May 31,2016
1 people found
this helpful
Avoid!! I have never had the such an unpleasant experience. They are unprofessional and don't care for the tenants within the properties they manage. The 'Managing Director' *leaves no hope in hell for the staff underneath him. To both people renting or those handing their property over to be managed - Avoid at all costs!!...
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Was this helpful? Yes
Mar 08,2016
Minithumbdown
By:
Mar 08,2016
2 people found
this helpful
Letting agents are not generally a delightful bunch but this is truly the worst I've ever dealt with in 13 years of renting. They knowingly lied to my face when I asked them questions about the property, such as the fact the previous tenants all left because of major maintenance issues that weren't addressed. The didn't respond to any requests to fix bare essentials and threatened me when I continued to request this. If only I'd googled this agents reputation before moving in!...
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Comment on agent fees
Totally unreasonable considering they appear to do nothing
Was this helpful? Yes
Jan 14,2016
Minithumbdown
By:
Jan 14,2016
1 people found
this helpful
I have had many different letting agents before as I rent quite a few properties in the past. But Martin & Co is the most unprofessional agent that I have ever known. I have a chain of issues with the properties since the day I moved in, but they were never dealt with properly. It is almost impossible to reach Mike Shrubshall and Kelly Thomas by phone, they always put it on voicemail, and even when I was in the shop, they don't pick up the phone for the other people... It's like only one per...
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What agent could do to change your mind?
Unjustifiable fee.
Attached Files
Comment on agent fees
Unjustifiable fee.
Was this helpful? Yes
By: Martin & Co Cardiff
Jan 14, 2016
View all comments (1)
To Whom it may concern, thank you for your anonymous post. It would be very helpful if you could provide us with some details on who you are or what property you rent so that any issues can be dealt with. As you can appreciate, if you do not leave us any details on who you are it makes it very difficult for us to be able to help. We look forward to hearing from you so any outstanding issues are dealt with. Many thanks Martin & Co Cardiff ...
Aug 15,2015
Minithumbdown
By:
Aug 15,2015
0 people found
this helpful
Mike Shrubshall was unprofessional, in efficient and unpleasant. He cancelled appointments at very short notice by means of terse texts. He lied about having keys in the office. He failed to report faults to the owners. On one occasion he was very late for a replacement appointment and didn't even apologise. Do not use this agency....
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Was this helpful? Yes
May 11,2014
Minithumbdown
By:
May 11,2014
2 people found
this helpful
Absolutely disgusted by these letting agents. I rented from them for 3 years and got nothing but grief. Now they are doing everything in their power to stop me from reclaiming my deposit. I wish someone had warned me as I would never have been their customer. This is the least professional letting agency that I have ever had the displeasure of coming across, and the more people I speak to the more I realise that I am not the only one who has been treated like this....
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What agent could do to change your mind?
Nothing. Abysmal from beginning to end.
Attached Files
Was this helpful? Yes
Apr 30,2014
Minithumbdown
By:
Apr 30,2014
1 people found
this helpful
I had a horrendous experience with this agent. The tenant identified a leak at the house and it took them 5 months to get it fixed. My property ended up damaged due to this and I was furious. They tried to say they were waiting for me to tell them what to do which was a lie as I had emails where they would ask me what to do and I would say yes please get a plumber out and get this rectified only to have another email sent weeks later asking me again what did I want to do. One employee even sugge...
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What agent could do to change your mind?
There is nothing they can do to change my mind.
Attached Files
Was this helpful? Yes
By: Kelloggs
May 12, 2014
View all comments (1)
We welcome feedback positive or negative as this helps us to grow as an agency and we don't always get it right, but we strive to put things right. In this case I would like to add a response to Miss Dovey. The tenant has the right to remain at the property until midnight of their leaving date, and as the tenant had a 3 year old child and was heavily pregnant with their second, they asked would we meet them there at 9am the following day to hand over the keys. I believed due to the fact they had ...
Aug 19,2013
Minithumbdown
By:
Aug 19,2013
0 people found
this helpful
This company should not be in business. They do not know how to treat or talk to customers and really do not care about the customer, only money. Do not use this company unless you want to know what bad customer care and service is. The office manager *cannot manage and the owner of the place, does not notice or care....
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Was this helpful? Yes
Feb 07,2013
Minithumbdown
By:
Feb 07,2013
1 people found
this helpful
I have written about this office before but I but it under the Albany Road office by accident. I have just finished my tenacey with them and boy am I glad. I was with them for 12months and I can tell you that this was 12 months too long. Since renting with them Ive been about 75 days without a washing machine, I couldnt unpack for the first month and a half, I only get responses to 40% of the e-mails and phonecalls and the agents dont know anything about the properties they are selling. P...
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What agent could do to change your mind?
*been more prompt with answering calls and e-mails *take responsibility of issues and not keep passing them off *communicate with the tenents and their co-workers *be honest
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Was this helpful? Yes
Oct 25,2012
Minithumbdown
Mike NEWPORT
By:
Oct 25,2012
3 people found
this helpful
DO NOT EVEN CONSIDER RENTING/BUYING WITH THIS AGENCY. Waited an hour for agent to meet outside property in Cardiff Bay. My viewing was booked for 12:30pm. They didn\'t turn up. Apparently some form of miscommunication, despite confirming my 12:30 appointment. I asked to speak to the manager, who was supposedly busy and was informed that the Manager would call me back straight away. I\'ve been waiting 7 hours for him to call back. No apology given after spending lots of money on train fare as...
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What agent could do to change your mind?
Actually turn up to the viewing!!!!
Attached Files
Was this helpful? Yes
Jul 25,2012
Minithumbdown
By:
Jul 25,2012
7 people found
this helpful
We were misinformed and had problems with this estate agent from day one. When signing the Contracts, we were told that the water bills were included (by Mike). A year later, after a letter from the water company threatening to cut us off, we asked Mike to sort it out with the Landlord and then were informed we were responsible for the water bills. We were then landed with a £500 bill. (Mike called us after we left to ask if the new tenants had to pay the water bills. So he still didn\'t k...
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What agent could do to change your mind?
They could have told the truth, answered calls and emails. They need to conduct their business with a different attitude, focused on helping their tenants with better customer service.
Attached Files
Was this helpful? Yes
By: Niccy
Aug 08, 2012
View all comments (1)
I also have found Mike and Kelly to be especially rude as you say. We find that the phones are never answered as well and when you leave a message for a call back they never ever do. Must have left over 10 messages with not a single reply! ...
Jul 23,2012
Minithumbdown
By:
Jul 23,2012
6 people found
this helpful
After renting for the last ten years, Martin & Co stand out as being the WORST letting agent I have ever dealt with. It\'s a very long story of what has happened but they have never been helpful, it has taken three months to get repairs and an apology is always too much to ask from the staff. Martin & Co are very short on answers and always have plenty of excuses that we have been hearing for the last three months. When we call trying to get answers we are made to feel as though we are b...
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What agent could do to change your mind?
There is nothing that Martin & Co can do to change our opinion on them. They have failed so miserably so many times in so many areas that we have to laugh. If not, we would cry. Its amazing that people like this are allowed to run a letting agency unsupervised.
Attached Files
Was this helpful? Yes
By: Jones
Nov 22, 2012
View all comments (4)
Interesting comment from 'Kell'oggs ...
Mar 08,2012
Minithumbdown
By:
Mar 08,2012
6 people found
this helpful
Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a new carpet for the living room on 03/02/12 (landlady was under the impression this was happening too from our conversation). I am still waiting. They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this. I replied in...
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What agent could do to change your mind?
Too much work. Ive done everything my end correctly. I shouldnt need to work round my full time job and their opening hours to make sure that they can do their job. Its not much to ask that a company can treat their customers like customers and not just a profit margin.
Attached Files
Was this helpful? Yes
By: maxwell
Aug 02, 2012
View all comments (2)
hello is this the brentford office? gosh im moving tomorrow and already have problems! so scared!!! and signed already! looks like they have problems all over UK ...
Areas covered
  • Cardiff
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 44% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

DPS


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0 2 2 12 3 0 0 1 0 0
Mike NEWPORT - upload your photo Mike NEWPORT
1 reviews

About Mike No description set View full profile
Henry Mitchell - upload your photo Henry Mitchell
1 reviews

About Henry No description set View full profile

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Fees

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Last updated at 10:17 AM 22/06/2017 by Mike Shrubshall

Complaints Procedure

No procedure set.
Last updated at 10:17 AM 22/06/2017 by Mike Shrubshall

Awards won by Martin & Co, Cardiff CF24 3PE

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