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    Mike Shrubshall
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    Henry Mitchell
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Martin & Co

Albany Road Cardiff
Cardiff County
CF24 3PE

02920 482250

May 31,2016
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By:
May 31,2016
0 people found
this helpful
Avoid!! I have never had the such an unpleasant experience. They are unprofessional and don't care for the tenants within the properties they manage. The 'Managing Director' *leaves no hope in hell for the staff underneath him. To both people renting or those handing their property over to be managed - Avoid at all costs!!...
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Was this helpful? Yes
Mar 08,2016
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By:
Mar 08,2016
2 people found
this helpful
Letting agents are not generally a delightful bunch but this is truly the worst I've ever dealt with in 13 years of renting. They knowingly lied to my face when I asked them questions about the property, such as the fact the previous tenants all left because of major maintenance issues that weren't addressed. The didn't respond to any requests to fix bare essentials and threatened me when I continued to request this. If only I'd googled this agents reputation before moving in!...
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Comment on agent fees
Totally unreasonable considering they appear to do nothing
Was this helpful? Yes
Jan 14,2016
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By:
Jan 14,2016
1 people found
this helpful
I have had many different letting agents before as I rent quite a few properties in the past. But Martin & Co is the most unprofessional agent that I have ever known. I have a chain of issues with the properties since the day I moved in, but they were never dealt with properly. It is almost impossible to reach Mike Shrubshall and Kelly Thomas by phone, they always put it on voicemail, and even when I was in the shop, they don't pick up the phone for the other people... It's like only one per...
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What agent could do to change your mind?
Unjustifiable fee.
Comment on agent fees
Unjustifiable fee.
Was this helpful? Yes
By: Martin & Co Cardiff
Jan 14, 2016
View all comments (1)
To Whom it may concern, thank you for your anonymous post. It would be very helpful if you could provide us with some details on who you are or what property you rent so that any issues can be dealt with. As you can appreciate, if you do not leave us any details on who you are it makes it very difficult for us to be able to help. We look forward to hearing from you so any outstanding issues are dealt with. Many thanks Martin & Co Cardiff....
Aug 15,2015
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By:
Aug 15,2015
0 people found
this helpful
Mike Shrubshall was unprofessional, in efficient and unpleasant. He cancelled appointments at very short notice by means of terse texts. He lied about having keys in the office. He failed to report faults to the owners. On one occasion he was very late for a replacement appointment and didn't even apologise. Do not use this agency....
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Jul 25,2012
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By:
Jul 25,2012
7 people found
this helpful
We were misinformed and had problems with this estate agent from day one. When signing the Contracts, we were told that the water bills were included (by Mike). A year later, after a letter from the water company threatening to cut us off, we asked Mike to sort it out with the Landlord and then were informed we were responsible for the water bills. We were then landed with a £500 bill. (Mike called us after we left to ask if the new tenants had to pay the water bills. So he still didn\'t k...
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What agent could do to change your mind?
They could have told the truth, answered calls and emails. They need to conduct their business with a different attitude, focused on helping their tenants with better customer service.
Was this helpful? Yes
By: Niccy
Aug 08, 2012
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I also have found Mike and Kelly to be especially rude as you say. We find that the phones are never answered as well and when you leave a message for a call back they never ever do. Must have left over 10 messages with not a single reply!....
Jul 23,2012
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By:
Jul 23,2012
6 people found
this helpful
After renting for the last ten years, Martin & Co stand out as being the WORST letting agent I have ever dealt with. It\'s a very long story of what has happened but they have never been helpful, it has taken three months to get repairs and an apology is always too much to ask from the staff. Martin & Co are very short on answers and always have plenty of excuses that we have been hearing for the last three months. When we call trying to get answers we are made to feel as though we are b...
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What agent could do to change your mind?
There is nothing that Martin & Co can do to change our opinion on them. They have failed so miserably so many times in so many areas that we have to laugh. If not, we would cry. Its amazing that people like this are allowed to run a letting agency unsupervised.
Was this helpful? Yes
By: Jones
Nov 22, 2012
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Interesting comment from 'Kell'oggs....
Mar 08,2012
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By:
Mar 08,2012
6 people found
this helpful
Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a new carpet for the living room on 03/02/12 (landlady was under the impression this was happening too from our conversation). I am still waiting. They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this. I replied in...
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What agent could do to change your mind?
Too much work. Ive done everything my end correctly. I shouldnt need to work round my full time job and their opening hours to make sure that they can do their job. Its not much to ask that a company can treat their customers like customers and not just a profit margin.
Was this helpful? Yes
By: maxwell
Aug 02, 2012
View all comments (2)
hello is this the brentford office? gosh im moving tomorrow and already have problems! so scared!!! and signed already! looks like they have problems all over UK....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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0 0 0 6 0 0 0 1 0 0
Kelly Thomas - upload your photo Kelly Thomas
3 reviews

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Mike Shrubshall - upload your photo Mike Shrubshall
5 reviews

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Christine Hitchins - upload your photo Christine Hitchins
1 reviews

About Christine No description set View full profile
Henry Mitchell - upload your photo Henry Mitchell
0 reviews

About Henry No description set View full profile

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Awards won by Martin & Co, Cardiff CF24 3PE

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