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Martin & Co

38 High Street Banbury
Oxfordshire
OX16 5ET

01295 701773

Nov 17,2015
Minithumbdown
By:
Nov 17,2015
1 people found
this helpful
Absolutely shocking. They tried to increase our rent by £50 a month WITHOUT the landlords knowledge or consent. They phoned us up and told us the lsndlord did not want to offer us a new tenancy agreement again without the landlords consent. A member of staff was found to be meeting the landlord out of office hours which apparantly led to her dismissal. Due to miscommunication or lack of communication it left our family with one week in which to vacate. The landlord will never use this agen...
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Jul 08,2015
Minithumbdown
By:
Jul 08,2015
1 people found
this helpful
Should have really realised that this was one to avoid when they charged a 'non refundable' £300 holding deposit, landlord didnt bother to fix anything on our inventory. Went downhill quickly when it took 4 months to fix our Boiler over the cold winter period and was made to feel like a fake as they didnt believe that we had the same error message even after their fixes. Was told at start that we could have rolling contract after 12 months, when we needed this we wernt allowed to do it, me...
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
Renting is becoming a mine field David always looks after his landlords and is very knowledgeable if things go wrong which sometimes they can because unfortuneatly there are some bad tenants out there. He is always at the other end of the phone when needed and very hands on. Paul again is very knowledgeable and always at the other end of the phone to advise. I have used a lot of agents but never found one that is landlord friendly. This is not to say they don't help the tenants they most certai...
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Nov 22,2014
Minithumbdown
By:
Nov 22,2014
4 people found
this helpful
Absolutely avoid even if you are desperate!!!! From word go we had a lady called hayley show us around the house. She knew absolutely nothing about the house everything we asked she had no idea on! I applied for a property at Martin and Co and explain that a issue may come up on the credit reference, Olivia said not to worry because we can have a guarantor so the property would be secure. I then wait to hear from the reference company get informed that my partner had a CCj on his record fo...
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What agent could do to change your mind?
Not lie tell us correct information they should no. Not to be such money grabbers
Comment on agent fees
Agent fees are disgusting ‚£300 we paid
Was this helpful? Yes
Aug 20,2014
Minithumbdown
By:
Aug 20,2014
2 people found
this helpful
Avoid at all costs. We rented through Martin and Co as we were trying to cut costs and Hamptons was expensive. We had been with hamptons for 3 years before we actually moved into our house but Martin and Co can off cheaper and now we know why? "*" They never took a proper inventory when the tennant moved in which looking at other reviews on this website is a common occurance with this branch. The tennant had a dog with out permission which caused damage by chewing and digging...
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Apr 28,2014
Minithumbdown
By:
Apr 28,2014
0 people found
this helpful
I\'ve been renting from various letting agencies for about 7 years, never dealt with Martin and co before this property, in the first instance, the person showing us properties never listened to our specifications and was more interested in us signing a lease. When we found a property, she told us it wasn\'t available until over a month after we needed the property, even though we regularly spine about when we needed to move. Then I receive a call, after finding a property and paying the deposi...
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What agent could do to change your mind?
Not Lied about everything.
Was this helpful? Yes
Apr 28,2014
Minithumbdown
By:
Apr 28,2014
0 people found
this helpful
I did not read the message on time before they came to view the property for futures tenants (we are outgoing tenants). Nicola could not get into the front door, instead, used the back door to get in ( they have keys for the property)... To the surprise of my child and baby who are sleeping that time that somebody is in the house. There is a door bell in the front door but my wife did not hear it ring ( mind you it rings very loud - you would not miss it). I believe, the situation could have bee...
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Aug 14,2013
Minithumbdown
By:
Aug 14,2013
0 people found
this helpful
I viewed a property which I wanted and they actively encouraged me to put down £150 to secure the property and take it off the market. I did this and they confirmed it was off the market. Within an hour of leaving their office I got a phone call saying they had higher offers and wanted more money. This put it outside my budget which they said their was nothing they can do. They didn\'t have an alternative and told me my £150 was non refundable as it was the terms of business. I wo...
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What agent could do to change your mind?
Never again. they can\'t be trusted. VERY unscrupulous practices.
Was this helpful? Yes
Nov 26,2012
Minithumbdown
By:
Nov 26,2012
0 people found
this helpful
I\'ve rented a property through Martin and co for 2years and its not been a pleasant experience the staff at the Banbury branch are rude and very unsympathetic to anything else but money they made mistakes with the day the rent came out of our bank account which was suppose to be on a set date and also charged £96 every time you renew the contract with them we are very glad to be leaving them in January and hopes leaving will be a positive experience but I\'m not holding my breath if you w...
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Aug 21,2012
Minithumbdown
By:
Aug 21,2012
7 people found
this helpful
It all started from when we had our first viewing. We dealt with Nicola from the start, avoid this very rude and sometimes aggressive women at all costs! On our first viewing we met Nicola and were shown the property very briefly, due to the nature of our situation we decided to go for the property. We didn\'t want to loose out so after the viewing we went straight down to the agents and asked to leave a deposit, which they insisted it be in cash, so while my partner was filling out forms I w...
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What agent could do to change your mind?
The agents need to think about their staffing and their customer service, which they rate themselves as excellent!
Was this helpful? Yes
By: DJS
Nov 15, 2012
View all comments (1)
We make a huge effort to look after our tenants and landlords so obviously this is an extremely hurtful review to receive. When we as a company pride ourselves on the awards we have won for our commitment to customer service for both landlords and tenants, alike as well as the training we undergo to achieve qualifications to be registered with ARLA where the legalities of renting are learnt and where we are regulated. We have gone to a lot of trouble to find out who wrote this but unfortun....
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Nicola  - upload your photo Nicola
2 reviews

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Joe  - upload your photo Joe
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hayley  - upload your photo hayley
1 reviews

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olivia  - upload your photo olivia
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david Stone - upload your photo david Stone
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