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    Emma Kennedy
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    Rupert Osborne
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Marsh & Parsons

2-6 Kensington Park Road Notting Hill, London
Greater London
W11 3BU

020 7313 2890
Jul 22,2015
Minithumbdown
Molly Prior
Sarah Parr
By:
Jul 22,2015
62 people found
this helpful
Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never did. also made promises about what the landlord would do which ultimately conflicted with what was stated in the STA. All hell broke lose when moving into the property. The agent was aware of prior history of the property which incl...
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What agent could do to change your mind?
Been a human being with normal human empathy. Take lessons in how to exist as a human being in society
Attached Files
Comment on agent fees
Refusing to release fees despite my need to relocate (at my expense) as a result of issues that were known and existing prior to my occupancy. These people will hold onto their cash with a death grip regardless of whether they are right or wrong
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Was this helpful? Yes
By: Marsh & Parsons
Jul 24, 2015
View all comments (1)
We understand your frustration and disappointment at what turned out to be a very difficult situation. We must point out that we are not a neutral party and are not the owners of the property; we act for the landlord (our client) who has now released you from your contract. We strongly advised our client in this matter and agreed to waive the entirety of our fees in order to facilitate this decision. We cooperated fully with your relocation agency, communicating openly the position of our clien ...
Mar 25,2014
Minithumbup
Emma Kennedy
By:
Mar 25,2014
0 people found
this helpful
Faced with the challenging prospect of coming from Toronto, Canada and needing to find an apartment in London - Marsh & Parsons were recommended by a local friend. I now understand why. Emma Kennedy, letting agent from your Notting Hill branch was a delight. Her efficient, professional approach got the job done in record time. Starting from our initial contact in Toronto, Emma correctly shortlisted properties, provided valuable local information and went the extra mile assisting me with all...
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Mar 14,2014
Minithumbup
Rupert Osborne
By:
Mar 14,2014
0 people found
this helpful
My best experience yet working with a lettings agent. Excellent advice, always responsive and thoroughly professional including late at night and throughout weekends. Quick results, and the most accurate valuation by far. The fees aren\'t the lowest but in my case they were 120% deserved, both in terms of the service and in terms of the rental level we achieved. I wouldn\'t hesitate to recommend them....
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Mar 03,2014
Minithumbup
Georgina
By:
Mar 03,2014
0 people found
this helpful
Excellent service from Georgina. She is bright, professional, gracious, and friendly. She responded quickly and efficiently, making things happen. Highly recommended....
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Aug 22,2010
Minithumbup
By:
Aug 22,2010
2 people found
this helpful
Great lettings team, really helpful every step of the way, referred to all people I know who are looking for property. I think a lot of the negative reviews come from people misunderstanding what the actual agents job is! Some people (tenants) have no initiative!...
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Aug 16,2010
Minithumbdown
By:
Aug 16,2010
1 people found
this helpful
Were overly helpful and obsequious when showing us properties. Once we moved in, they went completely AWOL. They were supposed to be responsible for property maintenance and communicating our requests to landlord but did nothing. All in all large company trying to make the most by offering the least. Wouldn't recommend it to my enemy!...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 2 2 0 0 0 0 0 0
Emma Kennedy - upload your photo Emma Kennedy
1 reviews

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Georgina  - upload your photo Georgina
1 reviews

About Georgina No description set View full profile
Rupert Osborne - upload your photo Rupert Osborne
1 reviews

About Rupert No description set View full profile

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