Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ...show moreMarsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!
“If there were an award for the most appalling......”
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1 Star Review
Mar 22,2024
By:
'Shaun'
Mar 22,2024
Branch: London, 26 Notting Hill Gate
Services: Lettings (as a Tenant)
Rent PCM: £2400 Would you recommend?: No
Postcode: W2
Branch: London, 26 Notting Hill Gate
Lettings (as a Tenant)
Rent PCM: £2400 Postcode: W2
12people found this helpful
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review ... read full review
Branch: London, Charles House 18b charles Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW9
Branch: London, Charles House 18b charles Street
Lettings (as a Tenant)
Postcode: SW9
1people found this helpful
Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.
Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless ... read full review
Branch: London, 105 Moore Park Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SW6
Branch: London, 105 Moore Park Road
Sales (Prospective customer)
Postcode: SW6
2people found this helpful
Owners do not trust with keys.
Marsh & Parsons sole key holders. Bathroom left in truly disgusting state and shower broken after viewings.
Complaint resulted in neither apology nor reimbursement of repair & cleaning costs.
On other occassions failed to lock up properly and left lights on.... read full review
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, ... read full review
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. ... read full review
“Embarked on a new build conversion purchased ......”
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1 Star Review
Mar 13,2023
By:
'Jp'
Mar 13,2023
Branch: Marylebone, 94 Baker Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NW10
Branch: Marylebone, 94 Baker Street
Sales (Prospective customer)
Postcode: NW10
0people found this helpful
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a none purchase. If the agent had been truthful from the start it would have saved time and money.... read full review
“1 star is too rich for them...Rude, irrespon......”
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1 Star Review
Mar 11,2023
By:
'Jane'
Mar 11,2023
Branch: London, Rawlings House, 2a Milner Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW3
Branch: London, Rawlings House, 2a Milner Street
Lettings (as a Tenant)
Postcode: SW3
1people found this helpful
1 star is too rich for them...
Rude, irresponsible, unprofessional.
I had worst experience from them from day 1.
This business should be regulated and they should be absolutely banned from conducting business.
Unhelpful with repairs, refuse to carry out repairs works, rude and intrusive, ignore emails, ... read full review
Branch: London, Rawlings House, 2a Milner Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SW10
Branch: London, Rawlings House, 2a Milner Street
Sales (as a Buyer)
Postcode: SW10
0people found this helpful
I recently worked with Marsh & Parsons and I must say, it was a truly enjoyable experience. Their agents are top-notch professionals who are knowledgeable, friendly and always willing to go the extra mile. They were able to find me the perfect property and made the ... read full review
“I am so upset about the way that they treat t......”
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1 Star Review
Oct 01,2022
By:
'Carmel'
Oct 01,2022
Branch: London, 105 Moore Park Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW6
Branch: London, 105 Moore Park Road
Lettings (Prospective customer)
Postcode: SW6
0people found this helpful
I am so upset about the way that they treat the clients. First, I book a view and they call me 15 minutes before to cancel, as I was already on my way to go to the meeting point.
Second, I call to a agent and ... read full review
“Despicable criminals and sadists that seem to......”
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1 Star Review
Aug 06,2022
By:
'No mame because mobsters retaliate'
Aug 06,2022
Branch: London, 107 Shepherds Bush Road, Brook Green
Services: Lettings (as a Tenant)
Rent PCM: £1300 Would you recommend?: No
Postcode: W14
Branch: London, 107 Shepherds Bush Road, Brook Green
Lettings (as a Tenant)
Rent PCM: £1300 Postcode: W14
1people found this helpful
Despicable criminals and sadists that seem to have been coached by the MOB. They screw you over at EVERY opportunity, completely disappear whenever there is an issue even when (and particularly when) they are obviously at fault. Lots of bedbugs, water problems and common areas ... read full review
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you ... read full review
“Truly awful by any standard. They take no res......”
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1 Star Review
Jun 13,2022
By:
'Archie'
Jun 13,2022
Branch: London, 26 Notting Hill Gate
Services: Property Management
Would you recommend?: No
Postcode: W2
Branch: London, 26 Notting Hill Gate
Property Management
Postcode: W2
2people found this helpful
Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any cost... read full review
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(2)
This is the worst property agency in London. I am suffering bug plagues, dumps and so many other defects in my flat that make it unhealthy. Could you please provide me some guidance on what should I do? They are doing nothing ...
“Stay away from MASH PARSONS to describe them......”
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1 Star Review
May 19,2022
By:
'sofia'
May 19,2022
Branch: London, 105 Moore Park Road
Services: Lettings (as a Tenant)
Rent PCM: £1870 Would you recommend?: No
Postcode: SW6
Branch: London, 105 Moore Park Road
Lettings (as a Tenant)
Rent PCM: £1870 Postcode: SW6
0people found this helpful
Stay away from MASH PARSONS to describe them as the worst letting agency in the uk is not enough, No words to describe the way this letting agency deals people, they have no maners un-professional and bizarre, I still can't believe the Way they treat ... read full review
If you use Marsh & Parsons be aware of the following;
Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use ... read full review
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(1)
Property Ombudsman report on Marsh & Parson
We had been using Marsh & Parsons for some years and found them to be reasonably good, but in recent years, to be badly lacking, since they centralized their accounting and renewals. It also became apparent with a tenant that they put in one of our rental properties in 2021 that their referencing left a lot to be desired. Unfortunately, we trusted the agents M&P, and took them at their word. Something the property ombudsman picked up on. A warning t ...
“Extremely awful. Their managed property servi......”
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1 Star Review
May 09,2022
By:
'Alex'
May 09,2022
Branch: London, 28 Old Town
Services: Lettings (as a Tenant)
Rent PCM: £1350 Would you recommend?: No
Postcode: SW8
Branch: London, 28 Old Town
Lettings (as a Tenant)
Rent PCM: £1350 Postcode: SW8
1people found this helpful
Extremely awful. Their managed property service is terrible. No response when I raised an issue and there is damage being caused to the property which if the owner knew about they’d be furious. Their poor service has happened frequently over the short stay I’... read full review
They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left ... read full review
Branch: London, 107 Shepherds Bush Road, Brook Green
Services: Property Management
Would you recommend?: No
Postcode: W2
Branch: London, 107 Shepherds Bush Road, Brook Green
Property Management
Postcode: W2
1people found this helpful
Truly awful. Completely unscrupulous. Avoid at all
Costs. They take no responsibility for any damage to your property by contractors they hire even if your property is rendered uninhabitable as mine was.... read full review
Absolutely awful. I'd put more trust into *.
Marsh and Parsons are incompetent and lazy. After our terrible experience, I'd highly recommend avoiding them at all costs, unless you're desperate then in which case, stay desperate.
We moved into our rented flat in august 2021. We were ... read full review
“Great service from the Shoreditch team, made ......”
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5 Star Review
Jan 31,2022
Zak
By:
'David'
Jan 31,2022
Branch: London, 70-72 Bethnal Green Road
Services: Sales (as a Vendor)
Sold price: £575000 Would you recommend?: Yes
Postcode: E2
Branch: London, 70-72 Bethnal Green Road
Sales (as a Vendor)
Sold price: £575000 Postcode: E2
0people found this helpful
Great service from the Shoreditch team, made selling a flat a painless process. Friendly and helpful throughout.
Thanks to Simon, Zak and Harry. Would highly recommend... read full review
“Consistently got it wrong in terms of the law......”
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1 Star Review
Jan 25,2022
Tom
By:
'PoorTenant'
Jan 25,2022
Branch: London, 2-6 Kensington Park Road
Services: Lettings (as a Tenant)
Rent PCM: £4000 Would you recommend?: No
Postcode: W2
Branch: London, 2-6 Kensington Park Road
Lettings (as a Tenant)
Rent PCM: £4000 Postcode: W2
0people found this helpful
Consistently got it wrong in terms of the law and best practice. Tom Glenn was so arrogant, so inexperienced and so deeply unpleasant.... read full review
“We sold a flat through Marsh and Parsons. Altogether our ......”
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2 Star Review
Dec 01,2021
By:
'Roman'
Dec 01,2021
Branch: London, 57 Norland Square
Services: Sales (as a Vendor)
Sold price: £800000 Would you recommend?: No
Postcode: W11
Branch: London, 57 Norland Square
Sales (as a Vendor)
Sold price: £800000 Postcode: W11
2people found this helpful
We sold a flat through Marsh and Parsons. Altogether our experience was quite unsatisfactory, in particular due to the attitude of one agent, James Strawson,... read full review
Branch: London, 400-402 Coldharbour Lane
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SE11
Branch: London, 400-402 Coldharbour Lane
Sales (as a Vendor)
Postcode: SE11
3people found this helpful
As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even ... read full review
“Horrible company, they asked us to hire a cle......”
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1 Star Review
Sep 23,2021
Ben
By:
'Ziyu'
Sep 23,2021
Branch: London, 105 Moore Park Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW6
Branch: London, 105 Moore Park Road
Lettings (as a Tenant)
Postcode: SW6
0people found this helpful
Horrible company, they asked us to hire a cleaning team, which is not really doing cleaning, and trying to return deposit as little as possible.... read full review
“Real estate agents have a low bar, but Marsh ......”
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1 Star Review
Jun 30,2021
By:
'Dom'
Jun 30,2021
Branch: London, 26 Notting Hill Gate
Services: Lettings (as a Landlord)
Rent PCM: £3500 Would you recommend?: No
Postcode: W2
Branch: London, 26 Notting Hill Gate
Lettings (as a Landlord)
Rent PCM: £3500 Postcode: W2
2people found this helpful
Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are the worst of the worst.
I let a property through them and they made endless mistakes, which caused me money, to which they wanted full ... read full review
Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the dodgiest most corrupt bunch of crooks in the property market.
Channel 4 exposed them in an investigative documentary 'From Russia With Cash' when Leslie Marsh was ... read full review
“Sold my flat on Richmond Hill through this ag......”
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5 Star Review
Feb 24,2021
Tom
By:
'William'
Feb 24,2021
Branch: London, 1 The Quadrant
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: TW10
Branch: London, 1 The Quadrant
Sales (as a Vendor)
Postcode: TW10
0people found this helpful
Sold my flat on Richmond Hill through this agency. Two people in particular stand out - Tom in the Richmond office for his perseverance and good humour together with Salma from the Marylebone office who initiated the sale. Full marks... read full review
Branch: London, 400-402 Coldharbour Lane
Services: Sales (as a Vendor)
Sold price: £580000 Would you recommend?: Yes
Postcode: SW2
Branch: London, 400-402 Coldharbour Lane
Sales (as a Vendor)
Sold price: £580000 Postcode: SW2
1people found this helpful
Fantastic service. Jack and his team delivered when a smaller local independent Brixton agent couldn’t. I have now recommended Jack & Marsh & Parsons Brixton to all my friends as I was so impressed. Thank you!... read full review
Please avoid this agency at all costs. I had a terrible experience with them. I was shown a flat that I liked and intended to rent. I had verbally agreed with the agent on the terms of the agreement and the price. I was also ... read full review
Branch: Marylebone, 94 Baker Street
Services: Lettings (as a Landlord)
Rent PCM: £1495 Would you recommend?: No
Postcode: NW1
Branch: Marylebone, 94 Baker Street
Lettings (as a Landlord)
Rent PCM: £1495 Postcode: NW1
0people found this helpful
We are landlords of a flat in Marylebone.
This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P ... read full review
We have had a horrible experience by dealing with Marsh and Parsons. We did rent through them and absolutely nothing they promised was finalized or delivered. We have been talked down to like little kidz and according to the landlord and the agents we are ... read full review
Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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