Marsh & Parsons
2.4/5, 198 reviews
35% recommended
52% lettings valuation accuracy
27% lettings fee satisfaction



Property Features

Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ... show more Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 52% 27% £425 £6,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 24 12 77 29 4 16 3 0 20
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Avoid at all costs...”

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Jan 30,2024
Minithumbdown
By: 'Mitch'
Jan 30,2024
1 people found
this helpful
Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with. Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless ...
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“Property Owners do not trust Marsh & Parsons...”

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Jan 15,2024
Minithumbdown
By: 'Vendor'
Jan 15,2024
2 people found
this helpful
Owners do not trust with keys. Marsh & Parsons sole key holders. Bathroom left in truly disgusting state and shower broken after viewings. Complaint resulted in neither apology nor reimbursement of repair & cleaning costs. On other occassions failed to lock up properly and left lights on....
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“I have been a tenant in a property 'managed' by ......”

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Nov 27,2023
Minithumbdown
By: 'Alexandre'
Nov 27,2023
0 people found
this helpful
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, ...
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“AVOID AT ALL COSTS. After numerous emails wit......”

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Aug 01,2023
Minithumbdown
Sara
By: 'Leire'
Aug 01,2023
1 people found
this helpful
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. ...
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“Embarked on a new build conversion purchased ......”

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Mar 13,2023
Minithumbdown
By: 'Jp'
Mar 13,2023
0 people found
this helpful
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a none purchase. If the agent had been truthful from the start it would have saved time and money....
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“1 star is too rich for them...Rude, irrespon......”

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Mar 11,2023
Minithumbdown
By: 'Jane'
Mar 11,2023
1 people found
this helpful
1 star is too rich for them... Rude, irresponsible, unprofessional. I had worst experience from them from day 1. This business should be regulated and they should be absolutely banned from conducting business. Unhelpful with repairs, refuse to carry out repairs works, rude and intrusive, ignore emails, ...
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“Marsh & Parsons Review...”

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Jan 26,2023
Minithumbup
By: 'Kat Hil'
Jan 26,2023
0 people found
this helpful
I recently worked with Marsh & Parsons and I must say, it was a truly enjoyable experience. Their agents are top-notch professionals who are knowledgeable, friendly and always willing to go the extra mile. They were able to find me the perfect property and made the ...
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“I am so upset about the way that they treat t......”

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Oct 01,2022
Minithumbdown
By: 'Carmel'
Oct 01,2022
0 people found
this helpful
I am so upset about the way that they treat the clients. First, I book a view and they call me 15 minutes before to cancel, as I was already on my way to go to the meeting point. Second, I call to a agent and ...
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“Despicable criminals and sadists that seem to......”

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Aug 06,2022
Minithumbdown
By: 'No mame because mobsters retaliate'
Aug 06,2022
1 people found
this helpful
Despicable criminals and sadists that seem to have been coached by the MOB. They screw you over at EVERY opportunity, completely disappear whenever there is an issue even when (and particularly when) they are obviously at fault. Lots of bedbugs, water problems and common areas ...
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“Avoid like the plague if you can...”

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Jul 14,2022
Minithumbdown
By: 'AD'
Jul 14,2022
1 people found
this helpful
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you ...
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“Truly awful by any standard. They take no res......”

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Jun 13,2022
Minithumbdown
By: 'Archie'
Jun 13,2022
2 people found
this helpful
Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any cost...
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By: Rocio Sr.
Jul 19, 2022
View all comments (2)
This is the worst property agency in London. I am suffering bug plagues, dumps and so many other defects in my flat that make it unhealthy. Could you please provide me some guidance on what should I do? They are doing nothing ...

“Stay away from MASH PARSONS to describe them......”

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May 19,2022
Minithumbdown
By: 'sofia'
May 19,2022
0 people found
this helpful
Stay away from MASH PARSONS to describe them as the worst letting agency in the uk is not enough, No words to describe the way this letting agency deals people, they have no maners un-professional and bizarre, I still can't believe the Way they treat ...
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“If you use Marsh & Parsons be aware of the fo......”

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May 10,2022
Minithumbdown
By: 'Jennifer Hesketh'
May 10,2022
1 people found
this helpful
If you use Marsh & Parsons be aware of the following; Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use ...
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By: Lynn Hesketh
Nov 07, 2022
View all comments (1)
Property Ombudsman report on Marsh & Parson We had been using Marsh & Parsons for some years and found them to be reasonably good, but in recent years, to be badly lacking, since they centralized their accounting and renewals. It also became apparent with a tenant that they put in one of our rental properties in 2021 that their referencing left a lot to be desired. Unfortunately, we trusted the agents M&P, and took them at their word. Something the property ombudsman picked up on. A warning t ...

“Extremely awful. Their managed property servi......”

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May 09,2022
Minithumbdown
By: 'Alex'
May 09,2022
1 people found
this helpful
Extremely awful. Their managed property service is terrible. No response when I raised an issue and there is damage being caused to the property which if the owner knew about they’d be furious. Their poor service has happened frequently over the short stay I’...
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“Incompetent or Dishonest?...”

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Apr 27,2022
Minithumbdown
By: 'alastair'
Apr 27,2022
0 people found
this helpful
They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left ...
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“Truly awful. Completely unscrupulous. Avoid a......”

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Feb 24,2022
Minithumbdown
By: 'Archie'
Feb 24,2022
1 people found
this helpful
Truly awful. Completely unscrupulous. Avoid at all Costs. They take no responsibility for any damage to your property by contractors they hire even if your property is rendered uninhabitable as mine was....
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“Absolutely awful. I'd put more trust into Al-......”

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Feb 17,2022
Minithumbdown
By: 'Lydia Townsend-Smith'
Feb 17,2022
1 people found
this helpful
Absolutely awful. I'd put more trust into *. Marsh and Parsons are incompetent and lazy. After our terrible experience, I'd highly recommend avoiding them at all costs, unless you're desperate then in which case, stay desperate. We moved into our rented flat in august 2021. We were ...
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“Great service from the Shoreditch team, made ......”

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Jan 31,2022
Minithumbup
Zak
By: 'David'
Jan 31,2022
0 people found
this helpful
Great service from the Shoreditch team, made selling a flat a painless process. Friendly and helpful throughout. Thanks to Simon, Zak and Harry. Would highly recommend...
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“Consistently got it wrong in terms of the law......”

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Jan 25,2022
Minithumbdown
Tom
By: 'PoorTenant'
Jan 25,2022
0 people found
this helpful
Consistently got it wrong in terms of the law and best practice. Tom Glenn was so arrogant, so inexperienced and so deeply unpleasant....
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“We sold a flat through Marsh and Parsons. Altogether our ......”

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Dec 01,2021
Minithumbdown
By: 'Roman'
Dec 01,2021
2 people found
this helpful
We sold a flat through Marsh and Parsons. Altogether our experience was quite unsatisfactory, in particular due to the attitude of one agent, James Strawson,...
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“Beyond awful...”

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Oct 28,2021
Minithumbdown
By: 'archie lancaster'
Oct 28,2021
3 people found
this helpful
As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even ...
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“Horrible company, they asked us to hire a cle......”

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Sep 23,2021
Minithumbdown
Ben
By: 'Ziyu'
Sep 23,2021
0 people found
this helpful
Horrible company, they asked us to hire a cleaning team, which is not really doing cleaning, and trying to return deposit as little as possible....
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“Real estate agents have a low bar, but Marsh ......”

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Jun 30,2021
Minithumbdown
By: 'Dom'
Jun 30,2021
2 people found
this helpful
Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are the worst of the worst. I let a property through them and they made endless mistakes, which caused me money, to which they wanted full ...
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“Do not deal with this agency who's slogan iro......”

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Jun 27,2021
Minithumbdown
By: 'Very'
Jun 27,2021
4 people found
this helpful
Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the dodgiest most corrupt bunch of crooks in the property market. Channel 4 exposed them in an investigative documentary 'From Russia With Cash' when Leslie Marsh was ...
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“Sold my flat on Richmond Hill through this ag......”

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Feb 24,2021
Minithumbup
Tom
By: 'William'
Feb 24,2021
0 people found
this helpful
Sold my flat on Richmond Hill through this agency. Two people in particular stand out - Tom in the Richmond office for his perseverance and good humour together with Salma from the Marylebone office who initiated the sale. Full marks...
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“M&P delivered when another agent couldn’t......”

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Jan 24,2021
Minithumbup
Sam
By: 'Nicola'
Jan 24,2021
1 people found
this helpful
Fantastic service. Jack and his team delivered when a smaller local independent Brixton agent couldn’t. I have now recommended Jack & Marsh & Parsons Brixton to all my friends as I was so impressed. Thank you!...
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“Please avoid this agency at all costs. I had a ......”

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Jan 11,2021
Minithumbdown
By: 'Ioannis'
Jan 11,2021
2 people found
this helpful
Please avoid this agency at all costs. I had a terrible experience with them. I was shown a flat that I liked and intended to rent. I had verbally agreed with the agent on the terms of the agreement and the price. I was also ...
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“AGENTS & TENANTS: AVOID AT ALL COSTS...”

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Dec 29,2020
Minithumbdown
By: 'Max'
Dec 29,2020
0 people found
this helpful
We are landlords of a flat in Marylebone. This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P ...
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“We have had a horrible experience by dealing with Marsh ans Paraon in general...”

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Dec 10,2020
Minithumbdown
By: 'Sigrun'
Dec 10,2020
0 people found
this helpful
We have had a horrible experience by dealing with Marsh and Parsons. We did rent through them and absolutely nothing they promised was finalized or delivered. We have been talked down to like little kidz and according to the landlord and the agents we are ...
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“Awful experience. They kept quiet about all h......”

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Dec 01,2020
Minithumbdown
Jazz
By: 'Perla'
Dec 01,2020
0 people found
this helpful
Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Marsh & Parsons

Regional Awards won by Marsh & Parsons

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