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    Tom Snook
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    Charles Stratfeild
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Marsh & Parsons

118 Northcote Road Battersea, London
Greater London
SW11 6QP

020 7228 9292

Sep 30,2015
Minithumbdown
By:
Sep 30,2015
1 people found
this helpful
This agency was initially charming but they completely missold this apartment to me. I should have taken a hint when the previous tenants wouldn't allow them to show the apartment until after they'd moved out. The week I moved in, the porter of the block informed me that scaffolding was being erected THAT WEEK for four months. I was not informed of this - the scaffolding is currently covering the front and back of the property meaning I don't have any privacy whatsoever - not even in my bath...
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What agent could do to change your mind?
They agent will never be able to redeem themselves in my eyes or my family's. They're impolite, inefficient, unsympathetic, disorganised and crooked.
Comment on agent fees
They should have given me my fees back following their dishonesty.
Was this helpful? Yes
By: Patrick
Oct 01, 2015
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Dear Victoria, I am really sorry to read your feedback. As we've previously informed you (and your parents), we were not made aware of these works by the landlord or the block management company (that manage the communal parts/building exterior) about the scaffolding. Unfortunately, we have absolutely no control over their actions or when these works are carried out and if we had been notified, we would absolutely have informed you, as it's not in our interest to have unhappy tenants. Rega....
Jul 28,2015
Minithumbdown
By:
Jul 28,2015
3 people found
this helpful
Initially pleasant and friendly seeming, but unfortunately that impression wasn't matched with actual service. During bidding, I strongly suspect the agent invented other bidders: they refused to tell me where my bid stood relative to others, and the competition magically melted away as soon as I started to have second thoughts. During subsequent negotiation, the agent introduced a 'rent review' clause speaking on the phone. When I later read it, it turned out to be not a review, but an automa...
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What agent could do to change your mind?
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
Comment on agent fees
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
Was this helpful? Yes
Oct 19,2014
Minithumbup
By:
Oct 19,2014
0 people found
this helpful
Excellent service throughout the process. Charles and Tom were very professional and friendly and they found me a buyer quite quickly after I had tried two other agents with no luck. I received regular updates from both Charles and Tom and I appreciated their attentiveness and advice. I would recommend them to anyone....
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Was this helpful? Yes
Aug 29,2014
Minithumbup
By:
Aug 29,2014
0 people found
this helpful
As a firm, Marsh and Parsons are totally professional and their staff add the genuine personal touch - they are always on the case and no small detail is too much trouble. Great to work with and highly recommended....
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Was this helpful? Yes
Aug 14,2014
Minithumbup
By:
Aug 14,2014
0 people found
this helpful
Just sold my flat in Battersea through Marsh and Parsons. I used three agents in the area on multiple agent contracts and Marsh and Parsons got many more viewers through the door than the other two agents and also had offers through them and none through the other two including the one I accepted at a very decent price. In my view the best agency to use in the Battersea Area....
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Comment on agent fees
Obviously I would have liked to have paid less for a multiple agency sale but it was competitive with all other agents in the area.
Was this helpful? Yes
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Charlie and the team worked tirelessly to bring about a successfully sale of our flat. All matters from communication, the particulars and viewings were dealt with professionally and efficiently. We were unfortunate to have two sales fall through, which was of no fault of the team. Regardless of this, they remained positive throughout, achieving our asking price. We were very happy....
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Was this helpful? Yes
Jan 21,2014
Minithumbup
By:
Jan 21,2014
0 people found
this helpful
Tom has been amazing from start to finish. He is extremely knowledgeable in both the Battersea and Clapham area and always willing to go the extra mile. He is very good at working out the exact location to suit the customer and in my case even sent out letters to the entire street which I was looking at in an attempt to generate interest from sellers. When organising viewings Tom was always able to get us in last minute and often late in the evening or at the weekends. He was always on time, po...
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Jan 20,2014
Minithumbup
By:
Jan 20,2014
0 people found
this helpful
Tom was polite and approachable throughout the period of our purchase. He was well-informed of the property and of the area and very efficient in finding out all the information we required when it was not readily available. He was excellent at making the time for us to view the property on several occasions, often at short notice and late in the evening when I could get there after work, and he refrained from using any of the usual estate agent jargon (which was refreshing!) and gave us the ti...
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Was this helpful? Yes
Nov 20,2013
Minithumbup
By:
Nov 20,2013
1 people found
this helpful
Marsh and Parsons have been amazing from start to finish. We bought our house from them 3 years ago and now we just sold it through them. They have been very professional in every single way (when we were buyers and now when we were seller), very pleasant to deal with and always available. We strongly recommend them! Extra big thank you to Charles Streatfeild and Tom Crosthwaite that have been our main contacts....
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Nov 15,2013
Minithumbup
By:
Nov 15,2013
1 people found
this helpful
I was extremely impressed by the service that was offered. From start to finish everyone was very supportive, genuine and hard working! The photos and speed that the agents got people to come and view the property was excellent. I would definitely recommend them to friends Thank you!...
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Nov 13,2013
Minithumbup
By:
Nov 13,2013
1 people found
this helpful
I found the service very professional. My calls and emails were returned immediately, and I was kept constantly up to date with prospective tennants and viewings. It was very reassuring as I really felt the team were working hard for me and giving me good advice. I would highly reccommend them....
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Was this helpful? Yes
Oct 31,2013
Minithumbup
By:
Oct 31,2013
1 people found
this helpful
My wife and I are very grateful indeed for all that Charlie Stratfeild and his colleagues, at Marsh and Parsons, did to sell our house within such a very short period of time and for the asking price. We had switched to Marsh and Parsons after Charlie had been so highly recommended by our daughter for whom he had sold a house earlier in the year. Her recommendation was certainly justified as we received many viewings with 48 hours of him taking on the property and an offer was received on the t...
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Was this helpful? Yes
Oct 30,2013
Minithumbup
By:
Oct 30,2013
1 people found
this helpful
Rose, Charlie and Tom were all very professional throughout the very stressful, and sometimes emotional, process of selling our house. Of all the agents that we had over, 6 in total, to view the house Marsh and Parsons were the most pro-active, honest and straightforward with their feedback, I instantly felt comfortably dealing with them. For this reason we went with them. They then photographed and measured quickly, got many viewings done promptly, we ended up with two parties bidding against e...
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Was this helpful? Yes
Oct 02,2013
Minithumbup
By:
Oct 02,2013
1 people found
this helpful
Buying is always stressful, but Tom was a great communicator and kept everybody updated and moving along. He shows what a good Estate Agent can bring to the process....
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Was this helpful? Yes
Sep 20,2013
Minithumbup
By:
Sep 20,2013
1 people found
this helpful
A big thank you to the team in Marsh & Parsons , Northcote Rd for helping us to sell our property. From the outset they have been honest and reliable in setting expectations and then delivering through with a professional and committed execution ensuring the viewings, exchange and completion went through without any delays or problems. Their responsiveness , feedback and advice during the whole process has been great, making us feel that the sale was the most important deal on their b...
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Was this helpful? Yes
Sep 18,2013
Minithumbup
By:
Sep 18,2013
1 people found
this helpful
Tom was our main contact and all staff we dealt with were charming & professional. The photos & particulars were excellent; viewings were trouble free. We received offers very quickly and when the process seemed to slow after offers were accepted on our sale & purchase, Tom liaised to resolve any difficulties and instil momentum. We would recommend M&P....
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Was this helpful? Yes
Sep 09,2013
Minithumbup
By:
Sep 09,2013
3 people found
this helpful
I completed the purchase of the house (bought successfully via Marsh and Parsons) on a Friday afternoon, and on Saturday visited the property to get it ready to let for which I had signed up M&P as agent. Marsh & Parsons contacted me at noon that very day to ask whether I was OK to have a prospective tenant view the property straightway as he was travelling overseas the following week. The viewing took place within the hour, and terms at the full asking rate were settled by 6pmthat...
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Was this helpful? Yes
Aug 30,2013
Minithumbup
By:
Aug 30,2013
3 people found
this helpful
I was really impressed with the service provided by Marsh & Parsons. Of all the agents we contacted, Marsh and Parsons had the largest selection and highest quality of properties available and really took our living needs and budgetary constraints into consideration when arranging viewings for us. They were able to get our offer accepted immediately and arranged with the landlady for additional furniture to be added at no extra cost. Paperwork / checks went through quickly and we were movin...
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Was this helpful? Yes
Aug 18,2013
Minithumbup
By:
Aug 18,2013
2 people found
this helpful
Charming and professional service. Any questions or requests dealt with efficiently with no fuss. They found the tenants quickly and they have proved to be reliable and honest....
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Was this helpful? Yes
By: Patrick Littlemore
Aug 23, 2013
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Thank you so much for your review - "reliable and honest" is obviously great to hear! Really appreciate you taking the time to give your feedback on here. Best wishes, Patrick Littlemore, Director of Lettings, Marsh & Parsons....
May 11,2012
Minithumbup
By:
May 11,2012
5 people found
this helpful
I Instructed Marsh and Parsons around the 22nd of December 2011 and by the 11th of January 2012 they had a cash buyer and a price agreed. The sale there on was rather complicated due to the freeholders and my neighbours share in the freehold not to mention other irritations along the way including building insurance. I truly believe had it not been for Tom and his determination, patience and professionalism whilst dealig with my solicitor, me, the buyers solictor, the freeholders, chasing t...
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By: Peter Rollings
Sep 03, 2012
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Dear Emma, Thank you so much for your glowing feedback. But what a shame you only gave us one star! If you have a few minutes to change the star rating, we would of course be extremely appreciative. Kind regards Peter Rollings, Chief Executive....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £470,000
  • Max: £615,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 1 2 10 0 4 0 0 0
Tom Snook - upload your photo Tom Snook
5 reviews

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Emma Procter - upload your photo Emma Procter
1 reviews

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Georgy Warwick - upload your photo Georgy Warwick
2 reviews

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Sofia Goransson - upload your photo Sofia Goransson
1 reviews

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Thomas Barry - upload your photo Thomas Barry
3 reviews

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Charles Stratfeild - upload your photo Charles Stratfeild
7 reviews

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Rose  - upload your photo Rose
1 reviews

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Tom Crosthwaite - upload your photo Tom Crosthwaite
1 reviews

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