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    Tom Whitehouse
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    Nicola Snook
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    Olivia Holyoak
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Marsh & Parsons

45 Balham Hill Balham, London
Greater London
SW12 9DR

020 8673 4377

Aug 19,2016
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By:
Aug 19,2016
1 people found
this helpful
Absolutely horrendous from even before we moved in. Appalling service and psychological techniques, one of which was to pretend there was other people interested in renting the place, so as to make us pay more each week. The night before we moved in, we saw a party on until the small hours, but presumed there was no way this could possibly be the flat we were moving into the next day. It was, and the place had not only not been deep cleaned (as promised), it hadn't been cleaned at all from the p...
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What agent could do to change your mind?
Shocking expensive.
Comment on agent fees
Shocking expensive.
Was this helpful? Yes
May 20,2015
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May 20,2015
0 people found
this helpful
Tenacious sums up the service I got. Sale took a long time but John-Paul remained the one constant throughout. Would recommend....
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Feb 26,2015
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Feb 26,2015
0 people found
this helpful
Back in 2013, John-Paul from the Balham & Clapham South office helped my parents find an ideal house when they were moving to the area. Disappointingly, the vendors pulled out at the last minute, but before John-Paul broke the bad news, he'd already worked hard to find an even better home which they've now been very happy in for nearly two years. So, when I started searching for my own new flat in January, John-Paul was my obvious go-to choice. Not only did he fully understand what I was lo...
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Nov 07,2014
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Nov 07,2014
0 people found
this helpful
Nichola, Georgy, Matt have been handling my rental property for 5/6 years now. They don't offer me vacuous promises gilded with company soundbites and agency jargon. Instead I am given a realistic appraisal of the current state of the market together with an honest opinion of what I must offer potential tenants in order to maximise my monthly income. Indeed we work as a team and as a result new tenants are found quicklyΒ’Γ’β€šΒ¬Γ‚Β¦.their record is 3 hours. Like all customers in any service I ...
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Was this helpful? Yes
Nov 04,2014
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By:
Nov 04,2014
4 people found
this helpful
It all started well, Nichola Snook got my flat rented quickly and for a good rent. It was however downhill from there, that is when Marsh & Parsons stop caring and stop being fair to either the landlord or the tenants. - they charge tenants over £200 for the drafting of the contract, which they will not amend in any way even if the landlord and tenant need them to because they have made additional agreements. For my tenants this meant that they had to decline the use of a nice espress...
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What agent could do to change your mind?
Support landlords who try to be fair. Don\'t overcharge the tenant or landlord for every little thing (contracts, gas safety, check in, check out). be professional in your contact with people, both avoiding chasing when you have been asked not to and responding when there are queries. Follow through, the obligations don\'t stop at the point of agreeing a let.
Was this helpful? Yes
Apr 22,2014
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By:
Apr 22,2014
2 people found
this helpful
We had a terrible experience with a short let from Marsh and Parson\'s Balham. We had cause to complain three times in a five week period. Issues included misleading us about the likelihood that the property would return to the market, sales viewings without notice, failure to fix issues and respond to queries swiftly, the property being filthy on arrival, failure to provide the parking permit leading to a ticket, providing keys that didn\'t work trapping my wife out of the house for hours, int...
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What agent could do to change your mind?
Deal with issues swiftly and efficiently. Not mislead clients and behave professionally.
Was this helpful? Yes
Mar 24,2014
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Mar 24,2014
0 people found
this helpful
I have let my property through Nicola at Marsh and Parsons for the last 4 yearsΒ’Γ’β€šΒ¬Γ‚Β¦each time the service has been exemplary. I like especially that i have been able to negotiate each new tenancy with the same person throughout this period. As a result she knows my needs and requirements as to the type of tenant i would like to occupy the property. Furthermore, each time a new tenant is required she has been able to attract a suitable client within almost 24 hours of putting the property...
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Was this helpful? Yes
Dec 05,2013
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By:
Dec 05,2013
1 people found
this helpful
Marsh & Parsons were really brilliant - very personable, very professional, and very hardworking! They ended up selling our flat three times over, and succeeded in getting it under offer very quickly in each instance. The final sale price was also significantly more than we could have predicted, which was great news all round :-) The agents were all very polite, impeccably dressed and trained, and we wouldn\'t hesitate to recommend them in the future. Other agencies just don\'t even compa...
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Was this helpful? Yes
May 12,2012
Minithumbup
By:
May 12,2012
11 people found
this helpful
The team at Clapham South not once, but twice, got a fantastic offer on our property; both times over asking price, and both times within an extremely short timeframe (just a couple of days). I was particularly conscious of my previous experiences of trying to sell our property via other estate agents where I was promised the world and this never came through. It was an entirely different story with Marsh & Parsons - we were told we would have a offer within a few days and within a few tho...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£400,000
  • Max: Β£555,000

Letting
  • Min: Β£0
  • Max: Β£0



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2 1 0 2 3 0 1 0 0 0
Tom Whitehouse - upload your photo Tom Whitehouse
0 reviews

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Nicola Snook - upload your photo Nicola Snook
2 reviews

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John-Paul  - upload your photo John-Paul
2 reviews

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Olivia Holyoak - upload your photo Olivia Holyoak
1 reviews

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