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Marques

48 London Road Southampton
Hampshire
SO15 2AH

023 8057 7777
Website not available

Properties for Sale
Properties to Rent

Dec 08,2017
Minithumbdown
By: 'Sandy Menace'
Dec 08,2017
3 people found
this helpful
Honestly if there were negative stars, I would give them. I have never in my life encountered negligence, indifference and lack of professionalism on this scale! Any work that is required is routinely missed, overlooked and simply forgotten about and tenants are left to resort ...
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Oct 02,2017
Minithumbdown
By: 'chutneyrenter'
Oct 02,2017
5 people found
this helpful
if you can use another agent then do it. Fees are high and unfair. READ SMALL PRINT - end of tenancy fees of 10%, cleaning fees of £180 for a small flat and high upfront admin fees. Rude and never return phone calls. These are the ...
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Comment on agent fees
really steep fees BAD
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By: Studentrenter
Oct 03, 2017
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Had to move in late as they had an Γ’β‚¬Λœoverlap' in tennancy dates. No hot water for 2 weeks despite reporting it to them several times. Make sure every mark/stain is noted on your original inventory as they will find it on the moving out inventory and charge you a compensation fee. You will loose 10% rent as Γ’β‚¬Λœexit fee' and they will charge for a professional clean- although they couldn't provide an actual cleaning receipt on request of proof. Took a lot of calls and emails to get the de ...
May 04,2017
Minithumbdown
By: 'John Smith'
May 04,2017
4 people found
this helpful
Extremely poor. Outright rude staff and poor work ethic. They even hung up on us when we phoned them to discuss mistakes they had made. They performed poorly from the beginning to the end of our tenancy....
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Comment on agent fees
Fees are quite high as well
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Apr 13,2017
Minithumbdown
By: '4 years tenant using Marques'
Apr 13,2017
5 people found
this helpful
I've been renting a flat for 4 years in Southampton. The employees of this agency have no manners at all. It takes for ever for a repair to be done but when they want to have an inspection they just send an email without calling you ...
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Comment on agent fees
Bad. A lot of extra charges.
Was this helpful? Yes
Aug 19,2016
Minithumbup
By: 'Nick Kelly'
Aug 19,2016
0 people found
this helpful
Really helpful guy who showed me 3 different properties before securing one. Explained the whole letting process & was very thorough....
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Comment on agent fees
Fees competitive with other agents in London Road
Was this helpful? Yes
May 30,2016
Minithumbdown
By: 'Horrible Marques letting agent'
May 30,2016
8 people found
this helpful
Awful service. Staffs are no manner. They were very helpful before they received my money. Fees included 'Cleaning Service' but they did not do anything to the property. Spider webs were everywhere. Kitchen were stinky. Beds and Sofa were broken. Light bulbs did not work. ...
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Comment on agent fees
Bad. Took money in every aspect but give me zero service and break promise.
Was this helpful? Yes
Sep 19,2015
Minithumbup
By: 'S Whitton'
Sep 19,2015
0 people found
this helpful
Marques Estate Agents are an excellent company who put customer service first. I sold a property through them a few years ago and I am now using them again to sell another property. The agent I dealt with is extremely courteous and gives me confidence ...
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Jul 15,2014
Minithumbdown
By: 'Student'
Jul 15,2014
6 people found
this helpful
Very nice before moving in, the day we moved in they didn't even want to know us and the flat was in a really bad state. When I spoke to them about sorting and fixing items they were very slow to do so and only ...
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Dec 22,2011
Minithumbdown
By: 'Alan Jones'
Dec 22,2011
15 people found
this helpful
Probably the worst estate agent I have ever had the misfortune of dealing with. On leaving the property they tried to charge me for replacing light bulbs at £6 each. On questioning this they claimed it was for the cost for the service to be ...
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By: 9jack
Oct 15, 2014
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My partner and I have had very similar correspondence, it's virtually impossible to contact them. Marques charged us for things that were broken before we moved in and we have been moved out for 4 months now and still haven't seen our deposit. They are very unprofessional and counterproductive. ...
Sep 15,2010
Minithumbdown
By: 'Chris'
Sep 15,2010
10 people found
this helpful
Absolutely terrible estate agents. On the day I moved into one of their managed properties they first gave us the wrong keys leaving us waiting outside the property for 3 hours before sending someone around with a new key. When I did get into the property (...
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Jul 27,2010
Minithumbdown
By: 'Nick'
Jul 27,2010
11 people found
this helpful
I was promised that the carpets in the property will be changed before I moved as they were in a terrible state. However they didn't even bother to clean it. Their charges are not justified by the service. I've used other agencies and they are ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
29% customers were satisfied with fees 38% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£340,000
  • Max: Β£340,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 1 9 1 0 0 0 0 0

Fees

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Complaints Procedure

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Awards won by Marques, Southampton SO15 2AH

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